kamath.kv@icicibank.com

Within 2 to 3 days you will get a flurry of phone calls and emails - each of whom will not know that somebody else has already contacted you. They will sound as if they have recently had a good spanking from their immediate superior. Of course, they will seem to have gained some extra intelligence and dedication to resolve your problem. And yes, your problem will be resolved real time as you speak with one of these guys.

ALL THE BEST !!

This a complaint regarding your PATHETIC, DISORGANISED and IRRESPONSIBLE ways.

I am Deeksha Goel a resident on NOIDA. I have been your customer since last 12 years and last month i was offered a free CREDIT CARD from your side, because of my good account record.

I have filled in all the due applications and fulfilled all the due formalities on the 7th August 2008.

I am flying abroad for a year and for this i needed the card as soon as possible.
My Unique ID No . 4290032332807033
and File No. 80200281103

I have already written an email stating the urgency of my aplication dated 4 Aug2008. But still no acknowledgment has been sent to me.

I have had a word with Mr.Mohin on 20th Aug.2008 at 1500 hrs. And also with Mr. Amit, a customer care officer.

Both were totaly incompetant in answering my questions of even being polite to me.

They do not have any correct or full information about the customer and also they do not listen to their grievences.
Both these people told me that my application has been put on hold due to the fact that they have not been able to verify my office address.
And time and again i have clearified to the bank that i am a self employed interior designer. I do freelanceing.
But no heed has been given to this fact.
I am really appauled at your negligence and incompetence.
I am due to fly abroad on the 25th Aug 2008.

Kindly look into this matter ASAP.

Thanks and regards

Deeksha Goel

as per my experience I raised case of Fraud assisted by ICICI personnel 2 times ( I had 2 Fraud cases done on my Car loan account and against my savig bank Account with this worst bank)

both of the time …..bank strategy is very commom,they donot care for custemer or their money they just care for their DSA (loan agents and save their self.

writing Nodal officer is must as a part of procedure but bank will not respond to it seriously, Nodal Officer for Mumbai is Harshil Mehta….needless to say he also pulls time to avoid case..Head service quality is the worst
you mentioned email adress of Kamat from head serv quality…I am sure as per my experience even you write 100 times to him he will not respond a single time nor you will see any action or progprogress in your case after writing to him,

Best way is formally write complaint to ICICI one time and follow up with Banking omburdsman…donot waste your time in follow up with banks any officer…instead put your energy to write and follow up all officer of banking omburdsman or RBI people.

after your case is solved do not forget to get a official letter from bank about resolution of case and their finding..
Bank always avoid and will take almost a year to give you this letter in Hard copy…but dont leave it

final advice donot deal with Bank anytime in your life

Regards
Rajesh

It is true ICICI has worst customer services in India. It is better to expose ICICI in front of public using these forums and other sources. You may start writing complaints to following ICICI contacts as well as put RBI and other authorities in cc. This will put pressure on them. It is also better to bring the facts to media. In many cases it is better to lodge a FIR against ICICI staff and head of ICICI- Mr. kamath.

Don’t count on info. provided by ICICI staff on such forums!!! You may also find thousand of ICICI victims by just searching(ICICI sucks) on Google search engine.

You may contact Suman Das, Head customer service or/and following other email id’s.

suman.das@icicibank.com
coo@icicibank.com
kamath.kv@icicibank.com (K.V. Kamath - Head of ICICI)

You may ask RBI intervention as follows. Here is link for filing complaint in banking obudsman.

http://www.icicibank.com/pfsuser/customer/Banking_Ombudsman_Scheme.pdf

But make sure that you have escalated to Nodal officer before filing complaint in banking ombudsman. Also here is contact details of RBI officer for further assistance for Mumbai Region.

Shri N Sadasivan
C/o Reserve Bank of India
Garment House, Ground Floor
Dr. Annie Besant Road, Worli
Mumbai - 400 018
Tel. No.:022 - 2492 4607/2496 0893
Fax No.:022 - 2496 0912
Email: bomumbai@rbi.org.in

You may also contact media as per information below in regard to issues raised in past including yours.

bleditor@thehindu.co.in
thehindu@vsnl.com
etonlineeditor@indiatimes.co.in
letters@business-standard.com
feedback@moneycontrol.com
editor@expressindia.com
editor@ibnlive.com
ttedit@abpmail.com
db.dutta@deccanherald.co.in
vp@deccanherald.co.in

Just FYI, the two best private banks emerged are HDFC & Standard Charetered. SBI is in one of the best public sector banks.

Regards,
Anoop Gupta

Its’ sad that you realised very late how worst ICICI bank is.
one thing I would suggest is pull the bank hard in consumer court,They have to pay you for “Their TECHNICAL ERROR”.
our money is hard earned,bank is responsible for paying interest as per the RBI guidelines..
donot loose your grip.
write directly to Banking Omburdsman,its an Online complaint registration now and they do respond very efficiently.

all the best and hopw you dont even think of dealing with ICICI bank again in life

ICICI B2 is a nightmare. It is like throwing your hard earned money in a deep bottomless pit

ICICI bank has raised the minimum account balance requirement (average quaterly balance) for savings accounts from Rs. 5000.00 to Rs. 10000.00 (from 1st July 2008, though they have not communicated the same to any body), I came to know of the same when I visited their branch couple of days back (this seems to be another way of this fraud bank to loot money from unsuspecting depositors). So, be aware and take corrective actions (best is to close the accounts enmasse and not keep any relations with ICICI bank in future).

Regards
Amit

ICICI Bank has increased the minimum quarterly average balance (QAB) that needs to be maintained in the savings account from Rs.5,000 to Rs.10,000. This will be in effect only from July 1, 2008, we have given as much as 90 days notice to our customers. This increase in QAB is the first since 1998. While we had held on to the QAB of Rs.5,000 for almost ten years, we had all the while steadily enhanced our value proposition to our customers manifold. To cite only a few examples:

We expanded our branch network to 1,350 and ATM network to 3,850, thus bringing ourselves within even easier reach of our customers.

We have extended our extra banking hours (8 a.m. to 8 p.m.) to more branches.

We have increased both the breadth and depth of our range of products and services.

We have extended electronic banking to Mobile Banking.

We have increased the number of service offerings available on the interactive voice response (IVR) system of our 24-hour Customer Care.

It is our commitment that we will continue in the same vein, launching more first-to-market initiatives and enhancing customer-convenience. Revision of the QAB is a step towards helping us to keep that commitment and make your banking experience delightful.

This increase in QAB is not applicable across the board to all savings account holders. No Frills Accounts, Salary Accounts and Senior Citizens Accounts customers are not affected. The revision applies to less than 15% of our total number of savings accounts and currently only 6-7% maintain a QAB of less than Rs.10,000.

If this revised minimum QAB does not suit customers, they are welcome to visit their branch and select the savings account type that they prefer.

Sincerely,

Uma Lakhani
Office of Head Service Quality
ICICI Bank.