ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life,Useful Stuff
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@ Teddyjeff : Brother you were lucky to get the principal amount back. You could have lost it all through various charges that they levy. And when your account would be in debit, there call centre will start to call you every day to make you payup that Rs 1000 towards various charges and interest on that.
To tell you a real life incident. These low lives from ICICI Bank once issued me a Home loan insurance policy by forging my signatures and submitting a cheque of some ones else’s account. Of course the cheque bounced. Then I got an SMS from ICICI Bank that the cheque I (supposedly) issued for the insurance policy has bounced. I wrote to their local regional office. I did get an apology letter promptly and assurance that strict action will be taken against the offending executive. No financial loss but I was definitely hassled and wasted time in drafting letters and sending them by reg. post. In retrospect I should have walked into the nearest Police Station and lodged an FIR against the bank and sent copies to various newspapers. That should be the approach. So any thing and every thing is possible with this bank.
So You got your money back (most of it) take it and run. Never venture near this ICICI Bank. Institutionalized Cheats and Ingenious Criminals Inc. ( ICICI ) that is their actual full form in case you did not know.
Comment by Udayan S — October 27, 2009 #
ICICI bank is really a criminal bank!
They have cut the same amount of 900 twice. It’s not a small amount but a substantial percentage of my saving ! As far as i correctly remember, my account was zero balance or atleast a 5k for last four years and not a single rupee has been cut unnecessarily when i was there in country. If they have revised their policy, customers deserve to be notified at least! They have no right to cut a single penny without my authorization! If they have some charges on my name, ideally they should notify me first and get my authorization. If i don’t comply, they can drag me to court but cannot touch MY ACCOUNT without my authorization! I am not in country so can’t do anything other than watching helplessly my saving getting diminished day by day!
If we can unite and can file a group consumer court complaint against this dacoit bank, this will be great!
Can anyone advice how to seriously take up this matter and also penalize the bank for creating psychological trauma.
Comment by Vibhash Jha — October 31, 2009 #
Had a worst experience ever with a call centre in my life. I withdrew Rs 400 using ICICI debit card in a different bank ATM. It was my first ever transaction with a different bank of the month. It charged me Rs 77 extra!. I called up the ICICI customer care and they took 25 minutes to answer! They asked all stupid questions like do you have DMAT acc, do you hold credit card, do you use internet banking and so on. And finally they gave the most stupid ever possible answer: the amount 477 (not 77!) is used as system reserve by DMAT dept. F**K In. Why should DMT reserve for an ATM transaction (that too not only the extra but also the amount I took!). I finally had to threaten that I will go to consumer court and cut the call.
Comment by Raj — November 11, 2009 #
Because I spend six months in India and six months each year abroad, I asked the NRI section at Mumbai to send any mail to my foreign address during my absence from India.
The Bank has only two addresses on their records, my foreign address and my Indian address. Neither have changed for some years.
But of course, it’s not so simple to just redirect mail to my other address; I was told I need to send all kinds of address proofs and ID proofs before they can redirect my mail to my alternate address on their records. Can you imagine doing these things every six months when the Bank already have all the relevant address and ID proofs in their records. It’s not as though these addresses are new.
I hold an account with HSBC abroad and when I leave for India, all I need to do is send them an email asking to have all mail, including statements, sent to my India address until further notice (even without address proof) and it’s done, no questions asked and the mail arrives on time and without any extra charge for postage. I don’t feel like getting into long email correspondence with ICICI Bank about this so I have had to arrange with the postman in India to leave my mail at a neighbour’s house because of the stupidity and intransigence of the NRI staff. It’s just too much trouble to try and penetrate the NRI section. It seems to me that all that the ICICI staff are interested in is getting their salary at the end of the month, customers are a nuisance and should be ignored.
What should it matter to anyone at ICICI where a customer wants his correspondence sending to; it is after all his mail? Provided that the request has been received through the post or through the secure connection of their website where no one has been able to intercept and tamper with it.
Comment by NH Storbeck — December 10, 2009 #
[...] आगे पढने के लिये यहां क्लिक कीजिये [...]
Pingback by आईसीआईसीआई बैंक सबसे घटिया बैंक है! « ICICI Bank Watch — December 12, 2009 #
SR127212325 : Please close my Fixed deposit and credit to my account. Please deduct the penalty charges you mentioned in my email.
Just a note for you, I will be posting this on online forums so that others don’t make this mistake and ICICI don’t loot money like this one. I found out that HDFC don’t have this kind of looting system, so I will close this account sooner. Thanks for your great support in understanding Customer.
Regards,
srinath.V
—–Reply Separator——-Dear Mr. srinath,
We understand your concern.
However, we will be unable to close the recurring deposit without charging the penalty.
We request you to confirm that we can debit the penalty charges and close your recurring deposit.
For any further queries you can contact us through phone. Our toll free numbers are:
USA: 1 866 ICICI 4 U
UK: 0 8081 314151
Singapore: 800 ICICI 4 U
Canada:1866 ICICI 4 U
India: 1800 22 4848
Non Toll free number:
India: 91- 40 – 2312 8925
Sincerely,
Puran Wadhwa -IBG-Mum
Account Manager
Note :Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc.
Inform us if your contact details have changed.
—–Original Message—–
Subject: Others
Branch Id : 0357 Account Id : 035701075054
SR127212325
Please excuse me for my ignorance of recurring fixed deposit. This was the first time when i opened Fixed deposit in ICICI bank online. Please don’t charge me the penalty for closure of this Fixed deposit. Please tell me what other option i have from not getting penalty?
Regards,
Srinath.V
Comment by srinath v — December 23, 2009 #
Dear Mr. Srinath,
We’re sorry to hear about your experience.
We’ll contact you and work to address your issue at the earliest.
Regards,
ICICI Customer Service Team.
Comment by ICICI Bank Care — December 29, 2009 #
Hi NH Storbeck,
We’re sorry to hear about your experience.
Please write to us with your contact details and account number at care@icicibank.com. We’ll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
Comment by ICICI Bank Care — December 30, 2009 #
My wife and I are elderly Canadians who are also having a bad experience with ICICI Bank Canada. We are trying to close our investment account and recover our money, but the bank wastes our time with many silly silly questions, then gives us one excuse after another for why they can’t (meaning they won’t) do anything for us. They always say “we are very sorry to hear that., BUT blah blah blah blah blah,” which always means “you lose.” Do those words sound familiar?
Comment by Fred Warner — January 27, 2010 #
ICICI bank is definitely the WORST bank I have ever dealt with. Even a random dollar store has more in the name of customer service.
Use this bank if you enjoy a customer service that does NOT hear you and just goes on with their “Yes, please .. ” “I am so so so so so sorry.” ” Please accept my apologies.” None of them want to really help you or look into your problem. They have the worst IT department. If you don’t log on for more than 15-20 days the account is locked. No way to opt out of this. If you forgot your password, there is a forgot password process that takes 10 days! In this day and age, who waits 10 days to get their password reset! Of course the password is sent to you by post. What!?
Most banks would update their address when the postal office notifies them … not with ICICI. You have to write them a letter (yes welcome to the millennium) and then send more documents that you need to fly across the globe, moon, and back. Needless to say, this process takes more than 10 days.
I can go on and on. I don’t know which is worse the “fakely-apologetic customer service” or their IT department. I designed more reliable websites when I was in high-school!
I have had this account for 4 years and I have been able to run 0 transactions. Everytime I need to do something, my account is disabled and it is until 30 days later that I can log on. Unlike ICICI, other deadlines don’t wait 30 days!
Worst worst worst experience. I wish they shut down and rid us all of their incompetence. I would be ashamed of myself if I worked there.
Comment by Frustrated ICICI customer — February 24, 2010 #