ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life,Useful Stuff
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Dear Anoop
as per my experience I raised case of Fraud assisted by ICICI personnel 2 times ( I had 2 Fraud cases done on my Car loan account and against my savig bank Account with this worst bank)
both of the time …..bank strategy is very commom,they donot care for custemer or their money they just care for their DSA (loan agents and save their self.
writing Nodal officer is must as a part of procedure but bank will not respond to it seriously, Nodal Officer for Mumbai is Harshil Mehta….needless to say he also pulls time to avoid case..Head service quality is the worst
you mentioned email adress of Kamat from head serv quality…I am sure as per my experience even you write 100 times to him he will not respond a single time nor you will see any action or progprogress in your case after writing to him,
Best way is formally write complaint to ICICI one time and follow up with Banking omburdsman…donot waste your time in follow up with banks any officer…instead put your energy to write and follow up all officer of banking omburdsman or RBI people.
after your case is solved do not forget to get a official letter from bank about resolution of case and their finding..
Bank always avoid and will take almost a year to give you this letter in Hard copy…but dont leave it
final advice donot deal with Bank anytime in your life
Regards
Rajesh
Comment by RAJESH THOSARE — August 18, 2008 #
It seems that complaints against ICICI are endless. I too had a problem but mine was nothing more than an address change. It took 56 e-mails and a final one to Mr. Kamath to solve it. I was e-mailing for 4 months with Mumbai centre but within 2 days of mailing Mr. Kamath it was done. I even got a visit to my home by a Bank official with an apology.
As many people have said, it’s a pure waste of time and money to try to solve anything on the phone to a call centre. You just need to percevere. Good luck.
Comment by NH Storbeck — August 19, 2008 #
ICICI BANK SUCKS BIG TIME!!
AND SOMETHING CONCRETE SHOULD BE DONE SOON!!
This a complaint regarding your PATHETIC, DISORGANISED and IRRESPONSIBLE ways.
I am Deeksha Goel a resident on NOIDA. I have been your customer since last 12 years and last month i was offered a free CREDIT CARD from your side, because of my good account record.
I have filled in all the due applications and fulfilled all the due formalities on the 7th August 2008.
I am flying abroad for a year and for this i needed the card as soon as possible.
My Unique ID No . 4290032332807033
and File No. 80200281103
I have already written an email stating the urgency of my aplication dated 4 Aug2008. But still no acknowledgment has been sent to me.
I have had a word with Mr.Mohin on 20th Aug.2008 at 1500 hrs. And also with Mr. Amit, a customer care officer.
Both were totaly incompetant in answering my questions of even being polite to me.
They do not have any correct or full information about the customer and also they do not listen to their grievences.
Both these people told me that my application has been put on hold due to the fact that they have not been able to verify my office address.
And time and again i have clearified to the bank that i am a self employed interior designer. I do freelanceing.
But no heed has been given to this fact.
I am really appauled at your negligence and incompetence.
I am due to fly abroad on the 25th Aug 2008.
Kindly look into this matter ASAP.
Thanks and regards
Deeksha Goel
Comment by Deeksha Goel — August 20, 2008 #
The only way around is MAIL VK KAAMATH…
Then ur issues will be solved in 2days.
ALL THE BEST !!
Comment by Deeksha Goel — August 27, 2008 #
The only ICICI customer service contact that is of any value is:
kamath.kv@icicibank.com
Within 2 to 3 days you will get a flurry of phone calls and emails – each of whom will not know that somebody else has already contacted you. They will sound as if they have recently had a good spanking from their immediate superior. Of course, they will seem to have gained some extra intelligence and dedication to resolve your problem. And yes, your problem will be resolved real time as you speak with one of these guys.
Comment by Sourav — September 4, 2008 #
I just applied for A Gold privilige account from Mr. gautam, a reprensentative, C.P. Delhi. This silly reprensetatives to achieve their weekly targets, postpone to submit the form. My form and cheques were collected on 26th August and there is no inormation about account activation till now (6 sept). I lodged a complaint to customer care, its head and nodal officer. Still no go, The time taken by them just to open an account and that too an Gold account after so many complaints is fantastic. Even aftrer multiple complaint that sales agent will get away from this. what can be done on this. Any ideas?
Short Line, ICICI sucks to the bottom.
Comment by Taran Goyal — September 6, 2008 #
Dear Mr. Goyal,
Please write to us at headservicequality@icicibank.com with your account number and contact details. Please use subject line as ” Comments from Site”.
Sincerely,
Nazia Sayeed
Office of Head Service Quality
ICICI Bank.
Comment by ICICI Bank Service Team — September 7, 2008 #
This is a complaint regarding the merchant banking services provided by Icici Chennai to one of their most valued clients. Till now i have lakhs of payments to receive from them.none of their sales managers have the courtesy to even ans our calls. i wonder what is the kind of customer service this bank offers. Am sure this bank will lose many valued clientsbecoz of their employees.
Comment by mrs neeta bajaj-- HIGHLAND HOLIDYA HOMES — September 17, 2008 #
ICICI is the worst Bank with worst services.Never opt for this Bank.Sincere Advice to all.
Comment by Sunny — September 22, 2008 #
ICICI BANK is soon going to be indias LAYMAN BROTHERS as it has huge NPAs to the tune of 9230 crores.Get out of it before your hard earned money also goes down the drain with this unethical bank.
Comment by pushpa — September 22, 2008 #