ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life, Useful Stuff
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@ Balachandran…. According to you all those who comment here are fools and you balacharan seems to be the smart one. Go and poke your nose in some place else. ICICI is a fucking lousy bank…. whole world knows hat. You have been lucky.. count your blessings. Or are you a two-bit ICICI bank manager commenting in here… who knows.
Comment by Udayan — June 6, 2008 #
I have also very bad experience with ICICI Prudential Life Insurance Co.Ltd. They are International Cheater nof ICICI . You can note down within one or two years they are going to collapse
Comment by Kamlesh Wadhwa — June 6, 2008 #
Also read the related stories in TIMES OF INDIA as follows:
Bank fined for credit card rejection
9 Feb 2008, 0427 hrs IST , TNN
NEW DELHI: Faulting the ICICI Bank for denying a credit card to a practising advocate in the Capital on the ground that the profession fell in the ‘negative profile’ the Delhi State Consumer Disputes Redressal Commission, has slapped a fine of Rs 10 lakh on the bank.
The commission in a recent order slammed, what it termed “cavalier conduct and unpardonable negligence” on behalf of the bank and said this merited a “punitive damage of Rs 10 lakh… for not extending financial facility or even credit card on the premise that ‘Designation’ of an advocate has a negative profile.”
The commission awarded the complainant Nivedita Sharma, a compensation of Rs 50,000 for the mental torture she had to face.
According to the complanaint, she was offered a credit card by the customer care executive of the ICICI bank and once she agreed to take the card, she was made to fill an application form and provide adequate papers including income tax returns which made her eligible for the credit facility. However, her application was rejected and returned with a note stating, “Designation — negative profile.”
Pulling up the bank, the commission, in its order hit out at this practice and said that the complainant was asked to apply but when the column regarding her profession caught the eye of the bank official, he “rejected it with one stroke of a pen, “Designation — negative profile” throwing the RBI guidelines and other relevant, rational criterion to the wind without batting an eye-lid and little realizing the irreparable damage it would inflict upon the complainant and the practitioners of legal profession by demeaning it.”
The bank contended that it was not their policy to refuse credit cards to lawyers and denial was case specific.
It maintained that there were conditions which must be fulfilled by the applicant and that the legal fraternity has never been denied any facility. “There is no negative marking at least for lawyers,” the bank said.
The commission however, took into consideration the word, ‘Designation’ used in the note by the bank. “The word ‘designation’ has mainly two components. First, it flows from the profession of a person like advocates, engineers.Other source of ‘designation’ is an office held by a person either in private organization or in the government organization.
No profession except impermissible by law is a negative profile,” the commission said, adding it amounted to ‘corporate authoritarianism.’
Courtesy_
Times of India
Posted by Selvam at 9:48 AM
Comment by pushpa — June 6, 2008 #
[...] ICICI Bank – A Bad Experience for many [...]
Pingback by The ICICI Bank Relationship — Evolution and Fall « Views and Reviews — June 6, 2008 #
basically Indian banks services SUCKS big time. Foreign banks are inaccessible (purposefully they aim the creamy layer – minimum Rs.1 lac balance) and RBI is just sleeping tight over all this. our FM is interested in nothing else but retain his Kursi and let the common man suffer.
i personally have had some of these “bad” experiences with these so called Banks but the latest instance is refusal of banks to issue a demand draft of rs.5000/- because you do not have an account with them!!!!! (imagine my servants’ plight who barely earns rs.3000/- pm from doing household work needs to open an account!)
Comment by hdesai — June 13, 2008 #
Date:17/06/2008 URL: http://www.thehindu.com/2008/06/17/stories/2008061757620400.htm
——————————————————————————–
Back
New Delhi
ICICI Bank asked to pay compensation to customer
NEW DELHI: A consumer forum has asked ICICI Bank to compensate a customer for withdrawing money from his credit card account and issuing a medical policy without his consent.
“The bank argued that the policy was issued to complainant on telephonic instructions. But it could not file any such record where daily telephonic messages are stored. The forum holds that it had issued the medical policy without consent, authorisation and knowledge of the complainant,” forum president A. K. Jain said.
The forum asked the bank to pay Rs.10,000 as compensation to Delhi resident Sunil Kumar Sinha besides Rs.3,000 as cost of litigation.
The panel, comprising S. C. Jain and M. Siddiqui as members, also directed the bank to credit a sum of Rs.5,204 to Mr. Sinha’s account, noting that the amount was withdrawn without any authorisation from him.
“Without consent”
In his complaint before the forum, Mr. Sinha, who possessed a credit card of ICICI Bank, said that ICICI Lombard General Insurance had issued a medical policy in his and his family members’ names without any consent or authorisation.
He submitted that when he protested against the withdrawal of Rs.9,000 from his account, the company refunded him Rs.7,000 but held back Rs.2,000 as service charge. Mr. Sinha, who also held a salary account with ICICI Bank, further alleged that the company had withdrawn Rs.5,204 from his account without any notice, causing him “great mental and physical harassment”.
The insurance company, however, pleaded that it had issued the medical policy following a telephonic request from Mr. Sinha and denied any deficiency in service, saying that the money was withdrawn in accordance with the terms. – PTI
© Copyright 2000 – 2008 The Hindu
Comment by pushpa — June 17, 2008 #
Hello,
My self Rajesh Thosare I work in Thailand but i have accounts in india with ICICI bank.
My complaint about ICICI bank unsafe banking is as follows
In June 2007 I came to know from the other banks like Punjab national Bank,Kotak Mahindra bank,Citi bank Personal Loan
that one Fraudluent person is trying to acquire loans from these banks with my Name,with the cooperation from Punjab National bank I managed to stopp the loans for Punjab national bank and Kotak Mahindra bank (10 lks and 5 laks Resp)
the document I received from Punjab National bank which that Fraudluent person had submitted to apply for loan was containing following dowcuments related to ICICI bank complaint
1) ID verification letter stamped on photograph of Fraudluent person By ICICI bank.
2) Bank statements (3 months) issued to Fraudluent person.
All these above documents was issued by ICICI bank Kandivali branch without any information to me or my knowledge
after this I tried to speak to all possible related persons in ICICI bank but I never got any reply from them infact they all tried to delay and avoid the concern.
I send then Scan copies of documents by Email from my this Email id but all 5 times they denied receipt of email.
then I submitted the documents in ICICI bank Kalyan branch and got endorsement on paper signed by Branch Manager that documents was scanned and send to Customer care officer through ICICI bank’s networking
but still it was denied so in all total 3 times I send those documents to Customer care through ICICI bank Kalyan branch
After hard follow up I received call from Mr.Anil D’souza customer service manager and he asked me to submit the Loan application form which was applied to Punjab National bank.
I belived this was not needed to do any investigation about why the ID verification letter and statements was issued to any other person But Mr.Anil D’souza rudely threaten me that if I donot give those forms to bank then he will not investigate the case.
I asked him to give me in email that he need those forms to investigate this case,which he denied but still to move the investigation ahead I submitted those copies,
after about 3-4 months I received email from Anil D’souza that as per record no Statements was issued to any person ( no Mention about ID verification letter issuance).
I asked him to give me this in writing inturn Anil D’souza didnot replied to this request on email and called my father and said that since I am writing and enquiring in Email he will answer only in Email.
which I feel is not a correct logic.
after hard follow up My case went to Head service quality dept,which also tried to delay the case as much as possible with reason that they cannot followup with my relative (my
father),so I had to Fly down to India for one day and meet your officer and explain once again and submit all documents once again,after that there was many emails asking extention
To complete investigation and finaly Mrs,Deepali Mahindrekar gave me email that statement was issued to third party since the signature was matching in bank’s record.
Once again here also no Mention about ID verification issued by bank to fraudluent person.
I aksed same to Mrs.Deepali to give me bank’s stand on this case in writing inturn
Mrs.Deepali called my Father Mr.SR Thosare who is following up this case and said that she has given Email saying above investigation and above that she will not give anything more.
Same way I emailed Mrs.Deepali several times mentioning following request
1) If Bank dont wish to issue me a letter about investigation then you deny it stating the same in email.
2) provide me an email id and contact numbers of your superiors.
I received emails from Mrs. Deepali but she tried to talk about other things explaining me
How bank has behaved responsibaly and professionaly BUT she didnot commented about my above requests single time.
Sir My case is an Fraud assisted by some persons in ICICI bank Kandivali branch
My questions are straight forward.
1) why bank issued statements and ID verification letter to third party-
Banks answer was Signature was matching
but signature is not matching at all (I have copies of that and I know my signature very well) eventhough as bank claims that signature was matching then what about PHOTOGRAPH?..it wsa not matching for sure !!
bank has issued an ID verification letter to Fraudluent person stamped on HIS photograph and verifying my account number and signature.
There was no answer form bank over this
2) Initial investigation from Anil D’souza stated that no statement was issued to anyone. final ivestigation stated that statemnt was issued.
as I know that to issue paper statement bank charges some fees and that is recorded in banks record, then as per final ivestigation that statement was issued in paper format then
why I was told initially that nothing was issued as its not in banks record.
This means first time Bank tried to avoid conflict by giving false answers to me and tried to avoid me
3) Bank was unable to detect this Fraud and after coming in notice an attemped fraud and bank was unable to secure my personal record then WHY no FIR was logged against Fraudluent person in this regard? (it was told to me By Anil D’souza that and FIR will be logged if I submit the loan application form filed by Fraudluent person supporting the statement and ID verification letter issued by ICICI bank.)
Bank has tried to avoid and delay the Investigation for almost a year now and there is no attempt from bank to take any preventive measurements to avoid missuse of ID verification
etter and statement issued to Fraudluent person.
There is no accountability on any person who had supported this Fraud inside ICICI bank.
The officer like Anil D’souza has no idea how to talk to customer with responsibilty and professionaly.
Mr.Anil D’souza asked me to submit the documents which was really not needed and above that
he clearly threaten me that he will not investigate this case if I dont submit it but same time he was not ready to give me email about his requirement to investigate this case,
this means he was not acting professionaly and responsibaly.
NOW the orignal of Statements and ID verification letter issued to Fraudluent person by ICICI bank kandivali branch is still with Fraudluent person and he is absconding now days
also in parallel he is trying to use these documents as much as possible,I have stopped loans attempts he tried with different banks after I came to know about his attempts.
but in case he succeeds in acuiring loans I think ICICI bank will be equally responsible for that as bank has issued those false documents and there was no preventive measurements taken
by bank to stop misuse of those documents.
I have tried alot to email Mrs.Deepali to get email from Bank about my requests mentioned above but as per her email THIS MATTER IS CLOSED from Bank’s side and she is not replying to any of my email’s now.
I
I am a victum of Banks unsafe banking 2 (two) times and in each case I have noted that there is no care for customer and bank takes Fraud very lightly infact it supports the Fraud…
I have faced this before also with ICICI bank in my car loan case but this time it is very serious matter but still bank is acting very lightly and unprofessionally.
I have logged FIR aginst the Frauluent person but this case was not mentioned in FIR as this came to my notice very late after I had logged FIR.so currently there is NO FIR in this regards and bank also has not registered any either.
I have emailed before Mrs.chanda kochar,kv kamath,Mr.vaghul to inteven in this matter but no reply from their side.
ANYONE CAN GUIDE ME HOW DO I PROCEED NOW IN THIS ISSUE,AS BANK HAS STOPPED COMMUNICATING WITH ME
THANK YOU IN ADVANCE TO READ MY STORY
AND PLEASE BE AWAY FROM ICICI BANK AS FAR AS POSSIBLE
IT IS AN UNSAFE BANK
Thanks
Rajesh
Comment by RAJESH THOSARE — June 24, 2008 #
Dear Mr Rajesh, you need to register an FIR against those persons in ICICI bank Kandivali branch… but as you are in Thailand, so it doesn’t seem feasible for you to pursue the matter personally. And this only seems to be the reason, your name is used by the culprit to enter into fraudulant contracts.
I would suggest to start with, register a complain with Mumbai Cyber Crime Cell @ http://www.cybercellmumbai.com
Further, I would also like to a recent case of fraud that came to my notice last month. A new branch has been opened up at Lawrence Road, Delhi by the ICICI bank, this summer.
One representative of ICICI Bank, who was in ICICI Bank service for the last three years (now suspended), visited few of my neighbours. And took their cheque books away assuring them their account would be shifted from Ashok Vihar Branch to Lawrence Road branch…
Later he forged their signatures to withdraw money of Rs 11,000 and Rs 5,000 respectively from these two accounts. And it was really tough to get the money back…
Though, neighbours preferred not to Register an FIR as employee was suspended and their money was retuned by the branch manager, but after lot of effort…
BEWARE… never hand over your cheque book to any ICICI bank representative, rather open a new account and close the other one !!!
Comment by Ankur Raheja — June 24, 2008 #
I have noticed that many of the complaints regarding ICICI insurance are of insurance policy being issued over the telephone and credit card debited. We need to petition IRDA ( the body which regulates all insurance companies ) that there should be a complete ban on issue of policy over telephone by credit card issuing banks and insurance companies. Max they should be able to do is send an SMS and request an appointment to solicit the insurance. Cheque should be a must and for renewal the client may give written standing instructions to debit the account/ credit card if he/she thinks fit. For fraudulent issue of policy IRDA should penalize the insurance co. a minimum of Rs 10000/- or 10% of the policy amount which ever is greater. If IRDA goes after the insurance co. ‘hammer and tongs’ – banks will automatically fall in line. As it is IRDA can act against the insurance company and not banks. The amount collected can go in the investor education fund or some thing. The thing is, these sales persons or agents on telephone are given stiff targets and to meet them they stoop to any level to meet those targets. ICICI being one of the large insurance issuing companies is no doubt one of the biggest culprits.
So my appeal is to all you guys who are reading this is to write a letter or an email to IRDA and to request them to act and not be a silent spectator – after all they are a body created by the act of parliament for consumers benefit. IRDA are you listening.
Comment by Udayan — June 25, 2008 #
this mail is regarding poor services provided by your bank
myself James samuel
had sent a mail on 25 th may 2008 for the removal of my name from the CIBIL list though i was not responsible for such act then too i have done my outstanding payments.
though i have fufiled all the formailities from my side . yet you have not taken a single step to remove my name from the list .
also i have taken all possible efforts to request you to issue me a letter from your bank saying that there is no outstanding payments on my credit card .after taking such actions from my side you have been quite irresponsible and least bothered for my case and addition to it you have sent me a letter with a wrong credit card number printed on it .
after having completed this formality the next step taken by me was to send a another request for wrong letter sent by you . this step has been taken a long back , yet not responded to my request
Is this the way you follow up with your customers ? i wish this should not be repeated to any other customers .if such kind of actions continues then i think your bank would not sustain.
though being a loyal customer i made all the payments for not being responsible fo such forgery act … for this purpose atleast you should have taken my case into consideration i wish god that your bank should wind up as soon as possible
I am very guilty for selecting your bank
Comment by james samuel — July 4, 2008 #