ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life,Useful Stuff
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I am a user of ICICIdirect .com . a day trader . But seems will have to leave this trade courtesy icici . Whenever there is a crash or a sharp move their site goes bust . And oen cant place orders .
I have tried bringing this to the notice of NSE but to no avail no response yet . Lets see if I am lucky to get a hearing .
Comment by Rahul Thadani — May 13, 2008 #
In response to ICICDirect.com…
I have recently opened account with Religare, it provides online terminal (software based) at reasonable cost… similar to what is available with Brokers. And I dont think it can hang up…
And even commission is just .30, lower than ICICDirect.com
Comment by Ankur Raheja — May 13, 2008 #
Fed up with unwarraned calls from ICICI Call Centre.
I have heard many cases of torture of ICICI muscle man by way of using abusing language or making a innocent customer disturb by making un necceary calls at mobile. I am customer of ICICI bank vide loan account no LBJAL00000729937. I have taken loan in 2004 for custruction of house. Since then i have paid nearly Rs 5.0 Lac as interest and Rs 0.84 lac as principal amount. Thanks to hefty increase of home loan interest rate by ICICI. I have never been a defaulter and have paid all the EMIs in time by keeping a decent track profile. And i have also been paying out standing amount due to increase in EMI from time to time. I have recently made part payment on vide receipt No 6554683, dated : 21.05.08 despite of all this, I hav received a call from ICICI Bank Call Centre from Delhi from phone no +91 11 45571400 at 11.00 hrs at my cell No , the Executive from ICICI has used filthy language, I told him that i have recently made part payment to my outstanding amount and balance payment will be made by 15 june and requested him not to disturb again and again. Then he challenged me that he would continue to disturb me in future also. You might have gone through the cases where due to this kind of threats people have given up their life. Will you kindly take up the case with concerned authorities I don’t know to whom should i raise this matter to led a peaful life ?
Rajesh Jatana
Kapurthala (punjab)
Comment by Rajesh Jatana — May 24, 2008 #
[...] April 3 2007 – and apparently taken note of).But that’s just one of a looooooooooong list. A thread on Arjun Prabhu’s blog started 2 years ago which still gets customers venting their ire (ICICI seems to be monitoring this [...]
Pingback by » ‘Hum hain na..’ yeah right! Youth Curry - Insight on Indian Youth — May 24, 2008 #
ICICI direct trading site stops when ur scrip starts falling and starts again after bottom reached or when in profit they dont allow u to sell and allow u to sell only when scrip falls and u go into a loss customer support sucks they just reply we apologize and this wont happen again but the same thing has been going on for last 3 years is it possible IcicI is making money by such methods or any of thier employees as such a site only stops when u start goin into loss cannot happen every week for 3 years Since ICICI Isa big org How Can I seek compensation They have have destroyed my portfolio
Comment by sach — May 25, 2008 #
Since many here seem to have problems with ICICI, could people share their good experiences with banks here
Which banks are better ?
Comment by Subu — May 25, 2008 #
After repaying the home loan to ICICI, I am being informed by ICICI bank that my property papers were mutilated duiring floods in mumbai. what should I do now? I want to sell this property.
Comment by Sandeep — May 31, 2008 #
file a consumer court case against the bank for mental harassment and losses.I can assure you will definitely win as recently in a similar type of case against I SEE iSEE bank consumer court has imposed massive fine on the bank for criminal negligence and mental harassment.
Comment by pushpa — June 2, 2008 #
Dear Customer (Sandeep),
Please write to us at headservicequality@icicibank.com with contact details. Please use subject line as ” Comments from Site”.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
Comment by ICICI Bank Service Team — June 2, 2008 #
all these comments are utter foolishness………Its is one of the top most bankers in the world providing A class customer services…………I had not any bad experiences with ICICI.Hope no such issues happen.Some mistakes may occur….in all Banks……….
Comment by BALACHANDRAN — June 5, 2008 #