ICICI Bank - A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! - opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all - Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life, Useful Stuff
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I have a horrible experience with ICICI bank. It is the worst pvt. sector bank.
They withheld my cheques for the loan and I had pay bribe to get my cheques.
They said that there are many people to whom the bribe amount will go. If i don’t pay bribe then i shall not get the loan. As i was in a hurry to complete all the formalities, I paid the money.
Plus,i and my family had to bear the worst ever time of our life.
Comment by MS — April 24, 2006 #
ICICI BANK very dangerous for NRI…
Comment by Rahul — April 24, 2006 #
With anger you blame only ICICI Bank. Becaue you had experince only with them. My self, gave an ad in The Hindu news paper. From the next day I start to receive calls from HSBC Credit card, Standard charted bank credit card, City Bank Credit card every day. I found that those calls are all coming from associates specially from T.Nagar branch. I start to ask their phone number and the details about their manager and their cell number also. The joke is that from the same office I used to get 3 calls from different girls. Means the office distributing the phone numbers to all staffs to call. Any one tell me where to give complaint about this. Some time I used to take the phone numbers to the respective Telephone line provider like Hutch, AirTel. But it is not the solution. Is there any site available to register complaint for investigation on line. If so pl. give me the details. I will publish at the site http://www.chennaizoom.com at Alangola Chennai. Thanks
Comment by Azad — April 23, 2006 #
i want a personal loan of 60,000 but the problem is i have only 3 month bank statement and my take home is 5500. i want a loan of 60000 with low rate of interest. plz help me
Comment by SANGEETHA.M.NAYAK — April 21, 2006 #
Frustrating exp. with ICICI Customer service-DONT OPEN A/C
I have really frustrating exp. with ICICI Bank which forced me to close my account and open in some other bank.
Even i had 2 account nri and local account with icici still the customer service i got is pathitic and when i asked the email id of the head its been told that they can’t tell anything just write to customer service.
What the hell is this if i need to complain about someone then i have write the same person wow:)
I am out side india and my password for internet banking is changed and i dont know new password so i requested to authenticate me over the phone or make arrangements to give me money as i need but they haven’t where when i was in india i requested for password change but they took there sweet time. Now i m problme but no one to listen.
so, please dont open account in this bullshit bank.
Comment by Sanjay Kumar — April 20, 2006 #
I hate ICICI Bank. Never open any account in ICICI Bank. Never got any loan from ICICI Bank.
Comment by Dipal — April 20, 2006 #
I have savings account with ICICI Bank. One day the executive called me from call center and given me information that sir u are elligble for Gold credit card. The executive got some password from me and told me that we are given you a Credit Card. But than after they never infrom any instruction from bank.
Comment by reginold — April 20, 2006 #
I hate ICICI bank had a ver bad experience and citibank is the no1 fraud dont ever do banking with them i have an corporate accunt i wish i could change that but it is an company account they allways deduct amount from sb account when i ask them they give stupid answers frequent complaints would not help atall citi icici sucks big time
and moreover these nationalised bank like SBI are not customer centeric at all to clear payorder they allmost took 15 days can you beleive it !!!!!!!!!!!!!! they say they were on strike so what is customer getting out of this these banks suck big time they are incompetent
Comment by Anjana — April 19, 2006 #
[...] Interesting enough, this blog entry talked about how ICICI didn’t have good customer service, but really, Citibank isn’t better either. [...]
Pingback by :: Neeraj & Poonam’s Weblog :: Our Journey Begins….Together » CITIBANK NRI SUCKS!!!!! — April 18, 2006 #
I had an account in citibank. An I used their overdraft facility once. After making the interest shoot up, they made me pay half the amount(unbelievable!!) I took as overdraft. I closed the overdraft. Then they sent me a credit card without my applying for it. Then they charged me service charge of 4669 Rs for the credit card I didnt use. I told them to close my account. Which they promptly refused until I cleared up all their cooked up dues and sent a mail to chennai for the closure.
The plots seems to get thicker as there is no guarantee that they will close the account citing lost mail … and further charge me service charges which may sound like new word from a dictionary.
They have ensured that the chap who use citibank never sleeps.
I may have to approach the consumer court
Comment by sanjeev — April 18, 2006 #