ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life,Useful Stuff
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Patience man patience…
you just got frustrated by 7 minutes hold of local call…
now listen to my experiece with IDBI bank, one of the largest finacial institution IDBI’s arm.
i waited for 21 minute of STD call for being directed from one man to another in the 21st minute i was given a new number to try which ultimatly solved the problem by taking another 15 minutes..
and yes i dont thing ICICI bank will doom…..
Comment by Harsh — April 27, 2005 #
Some more news about ICICI found here :)
IC so much IC shit I do
Woe is Me
Comment by Sripathi — April 28, 2005 #
True! My dad has repeatedly told me about the consistently bad customer service of ICICI bank. I dont understand how they are thriving with such bad customer service. Possibly cos they are in India and not U.S. where they would have become bankrupt from lawsuits.
Comment by divya — April 30, 2005 #
I totally agree with the comments about ICICI. I was quite annoyed that they were charging exhorbitant amounts for not maintaining the minimum balance and hence went personally to close my Accounts with the, And Lo! They said I’ll have pay a charge of Rs. 100/- to close each Account. Moreover, I would have to approach them after a week’s time.
Fantastic isn’t it. My solution was very simple; By e banking I transfer my complete balance to a friend’s account and now still have the Account. Havin’ ma cake ‘n’ eatin’ it too!!!
I also predict it’s down fall in three years’ time.(No this is not my curse but yes the way they are going about their Business, there are all chances”
Comment by KK — May 18, 2005 #
I TOTALLY DIS AGREE,
I f you have patience to stand in que in all nationalised bank then you will not talk about waiting for seven minutes that too in toll free no.
i am satsisfied so far
Comment by r.ramamurthi — June 29, 2005 #
i totally disagree,
i stood in q for more than a hour in nationalised banks
that is not in icici,
Comment by r.ramamurthi — June 29, 2005 #
If the system is fine, .. and if everything goes on smotthly, you wont have problems.
But only when something goes wrong, the level of service that you get at ICICI is horrible. And that is when you are really desperate to get things done, and these people give all possible stupid reason.
Anyway, you will experience it at some point of time!
Comment by Arjun — June 29, 2005 #
I too agree with ICICI bank. I had ICICI family first mediclaim policy and the amount is being credited through ABN Amro bank. I had sent a cancellation request of the same through FAX 50 days before. I also got the confirmation from them about the processing. I am surprised to see still the policy is active and amount is being taken from my ABN amro credit card till now. Only God knows when my reqeust will be processed and policy cancelled. I am not satisfied with the service of ICICI and ABN Amro bank.
Hope KV Kamath will get up and take some neccessary action.
Comment by S.Kumar — July 12, 2005 #
They are the worst….Worst bank ever…I have faced problems so many times before with them..
check this out..
ICICI – The worst bank ever
Regards
Deep
Comment by Deep — July 13, 2005 #
icicidirect…..now they’ve stopped the payouts….the stocks that I sold on 26th and 29th is yet to be credited though it was due on 31st Aug and 1st Sept….1.3 lacs due is being used by ICICI for extra days…and it sucks….another way of doing a professional fraud in the name of system error and snag…..who will bother for us…even god cant help us….when we have enemies in side our country why do we need enemies from outside the country….to cheat us indian…now do we know why we just cant progress as nation….just look at the other south east asian nations….Singapore, Taiwan, Mal, Bank,….all of them were poor nations some 25 yrs back….look at them now….people under poverty line is almost NIL….and we indians just keep Screw**ing us each other…..and there is just no end to all these Fu**-ups
icici will go down very soon….and many of it’s customers will commit suicide….
Comment by superman — September 5, 2005 #