ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life,Useful Stuff
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Patience man patience…
you just got frustrated by 7 minutes hold of local call…
now listen to my experiece with IDBI bank, one of the largest finacial institution IDBI’s arm.
i waited for 21 minute of STD call for being directed from one man to another in the 21st minute i was given a new number to try which ultimatly solved the problem by taking another 15 minutes..
and yes i dont thing ICICI bank will doom…..
Comment by Harsh — April 27, 2005 #
Some more news about ICICI found here :)
IC so much IC shit I do
Woe is Me
Comment by Sripathi — April 28, 2005 #
True! My dad has repeatedly told me about the consistently bad customer service of ICICI bank. I dont understand how they are thriving with such bad customer service. Possibly cos they are in India and not U.S. where they would have become bankrupt from lawsuits.
Comment by divya — April 30, 2005 #
I totally agree with the comments about ICICI. I was quite annoyed that they were charging exhorbitant amounts for not maintaining the minimum balance and hence went personally to close my Accounts with the, And Lo! They said I’ll have pay a charge of Rs. 100/- to close each Account. Moreover, I would have to approach them after a week’s time.
Fantastic isn’t it. My solution was very simple; By e banking I transfer my complete balance to a friend’s account and now still have the Account. Havin’ ma cake ‘n’ eatin’ it too!!!
I also predict it’s down fall in three years’ time.(No this is not my curse but yes the way they are going about their Business, there are all chances”
Comment by KK — May 18, 2005 #
I TOTALLY DIS AGREE,
I f you have patience to stand in que in all nationalised bank then you will not talk about waiting for seven minutes that too in toll free no.
i am satsisfied so far
Comment by r.ramamurthi — June 29, 2005 #
i totally disagree,
i stood in q for more than a hour in nationalised banks
that is not in icici,
Comment by r.ramamurthi — June 29, 2005 #
If the system is fine, .. and if everything goes on smotthly, you wont have problems.
But only when something goes wrong, the level of service that you get at ICICI is horrible. And that is when you are really desperate to get things done, and these people give all possible stupid reason.
Anyway, you will experience it at some point of time!
Comment by Arjun — June 29, 2005 #
I too agree with ICICI bank. I had ICICI family first mediclaim policy and the amount is being credited through ABN Amro bank. I had sent a cancellation request of the same through FAX 50 days before. I also got the confirmation from them about the processing. I am surprised to see still the policy is active and amount is being taken from my ABN amro credit card till now. Only God knows when my reqeust will be processed and policy cancelled. I am not satisfied with the service of ICICI and ABN Amro bank.
Hope KV Kamath will get up and take some neccessary action.
Comment by S.Kumar — July 12, 2005 #
They are the worst….Worst bank ever…I have faced problems so many times before with them..
check this out..
ICICI – The worst bank ever
Regards
Deep
Comment by Deep — July 13, 2005 #
icicidirect…..now they’ve stopped the payouts….the stocks that I sold on 26th and 29th is yet to be credited though it was due on 31st Aug and 1st Sept….1.3 lacs due is being used by ICICI for extra days…and it sucks….another way of doing a professional fraud in the name of system error and snag…..who will bother for us…even god cant help us….when we have enemies in side our country why do we need enemies from outside the country….to cheat us indian…now do we know why we just cant progress as nation….just look at the other south east asian nations….Singapore, Taiwan, Mal, Bank,….all of them were poor nations some 25 yrs back….look at them now….people under poverty line is almost NIL….and we indians just keep Screw**ing us each other…..and there is just no end to all these Fu**-ups
icici will go down very soon….and many of it’s customers will commit suicide….
Comment by superman — September 5, 2005 #
ICICI bank is the worst bank I have ever seen in terms of customer service. My experience with them is very bad. ICICI has disabled my online account for some reason and I have talked to about 10 customer service idiots who have no idea why it was disabled. I had a urgent need and needed to send rupees DD to India but even after opening a case 2 months back with them to get my online account activated they haven’t still made my account active. Initially, they started saying it can be done on phone itself and I have been checking everyday to see if my account is activated. After about 10 days or so, someone told me that this cannot be done on phone and they have to do identity verification and asked me to send email to nri@icicibank.com and I did. They asked me to send some details about the account – like account number, owner, branch where it was opened etc. all. First of e-mail is not secure so I have expressed my concern about it and they took about 4 days in replying that they don’t have any other way like fax or phone. So I sent them e-mail with details and then for about a week there is no response. I had to call them again to talk about it and most of the guys I talked said they cannot do anything other thank noting down the problem. I have asked phone numbers of bank manager where I opened the account or Mumbai NRI branch but they declined to give. After sending few more e-mails they said e-mail won’t help and I need to write a letter asking for account activation and gave mumbai branch address. I immediately sent it and they received it (I got acknowlegement). After getting acknowledgement, I asked them status in e-mail and they said they did not receive any letter from me. This made me little suspicious because someone in Mumbai received the letter and also signed on the acknowledgement. I was asked to send letter again and I did. I lost about 15 days during this and so far no response yet from any idiot in ICICI bank. After about 15 days, they said they just posted new passwords and activated the online account. I received the mail and when I opened it, it says that I have been assigned new online account id. But there are no passwords sent. I tried using it with old passwords and nothing worked. What a bunch of fools are these people ?? I clearly mentioned in the letter that they should just activate my existing account and if any new passwords are assigned they should send me the new passwords too. These idiots give standard response in e-mail saying – we are f***ing sorry about the delay and we are doing f***ing best they can. Ultimately I had to arrange money to my parents thru some friends in India. I wanted to close my useless ICICI account and contacted them they are not responding to it at all.
Comment by ICICI Crusader — September 6, 2005 #
I cannot bear them anymore, I am about to close my current account with them, I have opened currrent account with UTI bank now…
Deep
Comment by Deep — September 7, 2005 #
I agree 100% with the above customers ICICI bank sucks. I used money trasfer service it took them more than 3 months to send the cash to right hands. Read more at
http://www.arjarapu.com/blog/?p=5
Comment by Shyam Arjarapu — September 14, 2005 #
Hi,
I gues ICICI are really thick skinned.You guys have told me about waiting for 7mins and 21 mins stuff.But can you beat this.To open an ICICI direct account its almost 32 days since i applied.My account was supposed to have been activated in a supposedly efficient 48hrs.
I suppose the agent mistook the days for hrs OR maybe ICICI works in that pace.
I would wholeheartedly reccomend that ICICI bank be sold off to the Govt of Bihar if possibel.Atleast i could anticipate such a response.
Comment by Prashanth K Rai — September 21, 2005 #
ICICI is the worst bank ever. The service people are hopeless. THey dont have a clue. I had a VERY bad experience with that bank. I will closing my account with that bank. I am a software engineer living in US and I would like to try some other bank which has a better service.
Comment by Durga — September 21, 2005 #
Hi
I think i am the most panic person due to icici even i dont have account with icici. I have software export business in Nagpur, I have my company account in HDFC bank. One of my client send me 4200$ on 21 st August 2005 from Chase Manhatton Bank New York to HDFC but ICICI is the midater for Chase and HDFC so money has been credited to ICICI on 29 th i got this datewise information from Chase Manhatton. But when i called to ICICI Mumbai same answer ” we are searching” and when Chase Manhattons investigation officer called to ICICI they told them that we dont have HDFC MUMBAI SWIFT and ABA code . Till today my money is with ICICI and i am daily calling and do follow up on STD with idiot guys from call center and hearing same answer so at last i decide to put file a legal complaint on ICICI. If they dont received why they told chase Manhatton that we dont have swift and aba code and why not to me that provide this. Some thing fishy .
NEVER USE ICICI OR AS A MIDIATER BANK.
Thanks
Comment by prasad kogje — October 19, 2005 #
ICICI advertised 10% cash back on air tickets.. I am yet to see a person who got 10% cash back … I for one did not get it evern after talking to the people several times….
Comment by TJ — October 29, 2005 #
Arjun,
After reading your blog, I’ve decided NOT to open an internet account with ICICI bank.
Comment by Peter — October 30, 2005 #
@TJ :: the cashback scheme is just a Hype. If you read the fine prints, you will come across soo many conditions. And there is a limit on the cashback offered. ( it think 1k or 1.5k INR. thats it).
@Peter :: Good decision. I happy that this posting helped.
Comment by Arjun — November 1, 2005 #
The service people are hopeless.I had a VERY bad experience with that bank.i have tried to get last 6months my internet user id password.still i have not yet received. I have talked to about 10 customer service idiots who have no idea why it was happened.
i am Really fedup with icici customer care.
Comment by k.Ganapathi — November 3, 2005 #
I too have a very bad experience with ICICI bank.The case is :
I am a Private banking customer of ur bank for last 4-5 years.My family is having 3 prvate Banking Accounts bearing Nos. 000701038668,000701234237,003901206562. I have a satisfactory experience of banking with ur bank.However,this time wnen I applied for a Housing loan of Rs.5,00,000 vide application No. 777- 4750212 , ICICI Home Finance Co. Ltd.,Connaught Place Branch,New Delhi-110001,I have got a very very bad experience.
I was entitled for a concessional rate of interest of 7.5 %.After I applied I was told that due to a delay on my part,I may not get concessoinal rate. I insisted that I must get the concession due to me & necessary sanctions may be got .Finally after long delay, sanction letter was issued ,No. S4350693 dt. 17.08.05 ,I was asked to pay a sum of Rs.2755 towards processing fee(Paid vide cheque No 401162 dt. 20.08.05) & an assurance was given that loan will be given within a week. I gave all the documents required with the hope that loan will be disbursed within 5-7 days. What I never imagined that ICICI bank will behave worse than Govt. office & trouble me to this extent that they would neither say yes nor no.They kept on avoiding me. On some flimsy grounds they kept on delaying & asking for additional papers, but no decision was given. Till date they have not issued a letter saying that LOAN CAN NOT BE DISBURSED.
When things went out of control & deadline for my payment came close I got panicky & realized that ICICI bank can not be relied upon.
Then LIC Housing Finance Co(A GOVT OF INDIA Co) gave me loan within 3 days on THOSE VERY DOCUMENTS WITHOUT AN IOTA OF TROUBLE. My point is if these documents are safe for financing by LIC Housing Finance ,then a bank of ICICI repute, where I have 3 accounts & I had given 3 cheques totalling 5,00,000 as security (incidentally,LIC housing finance has not got these securities cheques from me)should TROUBLE ME SO MUCH & still claim in ads that “HUM HAI NA” .To me IT APPEARS THEY ARE SAYING HUM HAI NAHIN .Now after all that fuss & trouble when I asked for refund of my Rs. 2755,I was told that no refund can be claimed !
My questions are:
Why I am not entitled to refund of loan processing fee .Processing starts with applying & is completed only after disbursment of loan.
I have not backed out, it is ur bank which claims to be No 1,has backed out on VERY VERY FLIMSY grounds as on THOSE VERY DOCUMENTS LIC Housing Finance has disbursed the loan WITHIN 3 DAYS.
Till date ICICI bank has not issued any letter giving me reasons for not giving me loan,while sanction letter was issued promptly to claim processing fee.
I feel CHEATED BY ICICI BANK & demand
1) an appolgy for all the mental torture thai I have been subjected to
2)IMMEDIATE REFUND OF PROCESSING FEE AS MY APPLICATION HAS NOT BEEN PROCESSED TO LOGICAL CONCLUSION i.e. DISBURSMENT OF LOAN
HOPING FOR A FAVOURABLE & PROMPT ACTION
In Distress,
MANMOHAN SINGH KALRA
I-99,Lajpat nagar-I,New Delhi-24
9891106706
I recd a reply from Head,Private banking saying no refund can be given,without assigning any reason,rather admitting that “We confirm that we are unable to reverse the
processing fees for your home loan as the loan was
sanctioned and then cancelled from our end”
I again wrote to Head,Private Banking :
Head Private Banking
It is really surrising that u are admitting that ( I Quote from ur reply) “We confirm that we are unable to reverse the
processing fees for your home loan as the loan was
sanctioned and then cancelled from our end” & still penalizing me for no fault of mine.
May I tell u that sanction letter was issued on 17th Aug, & money was asked from me on 20.08.05(I paid cheque no 40116 dt. 20.08.05)
,so there is no connection between sanction letter & processing fee.
I can ask u WHY TILL DATE UR BANK HAS NEITHER CANCELLED THE SANCTION LETTER NOR ISSUED ME ANY OFFICIAL LETTER INFORMING ME THAT LOAN CAN NOT BE DISBURSED, WHY ???????
I think if u look at it impartially,u will find that ICICI bank is at fault & I MUST GET MY PROCESSING FEE BACK.
I will request u to have a second look at the case,kindly don’t be guided by what people who dealt the case are saying,GO BY THE FACTS WHICH I HAVE PRESENTED TO U.
Hoping for a fair trial.
Manmohan Singh
9891106706
I feel that wrong has been done to me
Comment by manmohan Singh Kalra — November 5, 2005 #
ICICI is the worst service provider bank.! and 1/2 month earlier they came to our office and requested us tht they will provide us credit card which will be life time free.They have wasted our precious time in filling 4-5pages form.2-4 photographes,salary slip, bank statement and after 1 and 1/2 month they have not provided any credit card to us.They gave us 2 cell numbers One is of BALARAM NAYAK 9819198907 .which doesnt works and other is Shardas 9322701678.When ever i try to call on shardas no from 10 to 9 times cell comes busy.And bychance if someone picks ur call.Then u have to tell whole story he will keep u on hold then u have to listen their irritating music.Then some other comes on line then u have to again tell ur story.and after keep on holding and talking 3-4 times either the phone disconnects or they will say that they will call u.BUT THE TRUTH IS THAT NO ONE WILL EVER CALL U.THEY THINK OTHERS HAVE LOT OF FREE TIME OR OTHERS R STUPID TO WASTE THEIR TIME AND MONEY IN PHOTOGRAPHS.But they dont have time to just check that what happens to ur credit card.Where is the problem.THEY HAVE WORST SERVICE PLEASE NEVER GO THERE
Comment by KC — November 7, 2005 #
Please never ever see the face of icici
Comment by KC — November 7, 2005 #
Hi,
This is Abhishek chawla.
I have a salary a/c in ICICI in branch greenpark,Delhi. I had applied for Web internet banking password before 08/10/2005 through ICICI internet site request form. It was supposed to get with in 7 days. I again called up on 13/10/2005 and it was told to me that courier is still pending and request no (SR1010598433) was given to me. I also called up on 22/10/2005 and 24/10/2005 and same answer was given to me.
Really, it is very disgusting that even after so many days i didn’t received internet banking password.
I have also mailed on same email id(headservicequality@icicibank.com) on 26/10/2005. I also got a call. He assured me that he will call me after the generation of web a/c access Password and i can collect on 28/05/2005 from the branch in gurgaon.
But till now i didnt get any call from his side.
I think any one can get courier with in 1 week from any part of India. then why there is so much delay.
Really i am very much annoyed by the services of ICICI. Even mailing to headservice quality, my complaint has not been resolved. If this is the service of ICICI i dont think i would like to continue the relationship any more and also will recommend to anyone.
I am already late to file the income tax return only because of delay on your side.
On 28/05/2005, I also requested to send the statment of account of last year(April,2004 to March,2005) on my mail id in case if the password delivery gets late.
But i got the statement of account of last month i.e from 1-10-2005 to 31-10-2005.
Really its very very disguesting.
I am really fed up with the services of ICICI.
Abhishek Chawla
Comment by Abhishek Chawla — November 10, 2005 #
Worst Bank ever !
Comment by Satinder — November 12, 2005 #
this bank is worse than shit…..YES WORSE THAN SHIT….
guess how come this bank and it’s mgt keeps getting awards and rewards, i think even these awards and rewards are also cooked-up…..guess they may be paying a lot of money to all these rating agencies to select ICICI for the awards…..
recently i have been coming across many ads on TV and news-papers about ICICI getting the best award for :
- best credit card co,
- best comsumer loan,
- best car loan
- best housing loan
- best forex rates….etc etc
ALL BLUNT LIES…..
HOW COME they get these awards ? this is THE WORST bank to ever bank with……readers pls beware of these ads….ICICI gobbles ups ur hard earned money……worse….they wont even burp a little bit after eating your money…….
TRUE….”HUM HAIN NA”….THUMHE CHOONA LAGANE KE LIYE….” ICICI ” OR ” I SEE I SEE I ” meaning we only see our benefits not customers
from :
a sad victim who has lost almost 28000 in ICICI’s web trading site dues to their shit system not working due to tech reasons….during June – Aug 05 period….
Comment by superman — November 12, 2005 #
Boss, I still to cme across any thing that bad but i cannot explain horryfying time i used to spend in withdrawing my own money or making Fd from nationalised bank like SBI or Dena or allahbad thy are all same.
Futhure ICICI LET US SEE . : BUT DOSENOT LOOK BAD.
Comment by sunil — November 13, 2005 #
Dear Friends,
I am an NRI. Till now i heard the bad experiences of customer service etc… And recently 10 days back i come across problem related to transfer funds into another ICICI account and still they are unable to fix the problem.
I am on phone since that day onwards, communicating through emails tooo.. Seems we are in the mercy of corporate banks like ICICI.
NOT ONLY THEIR CUSTOMER SERVICE THEIR INTERNET BANKING APPLICATION IS ALSO HAVING BUGS.
My experience is this:
I was suppose to transfer Rs. 2 lakhs to one of my friend ICICI account. My account was NRE account. First i transfered Rs 1 lakh and it went fine. Next i transfered another Rs. 1 lakh and the transaction was failed due to some reason and no amount was deducted from my account. I tried another time. Same error, i tried another time same error.. Totally 3 times failed and the fourth time i went on success. Story ended. Later after 7 to 8 hours my called in india called me and said that he r’ved Rs. 2 lakhs and Rs. 1 lakh was taken from his account. He rushed to the local branch at hyderabad and got a reply that it is problem with internet banking and nothing to do on their end and asked to contact customer support.
After my friend called when i checked my account in the trasaction history it shows i got Rs. 1 laksh money from my friend. Wondered how that happens (As my account type of NRE i was not suppose to get transfer of money in Rs.)
This was the story after 7 hours or so… As i got money back i thought do a transaction again and transfered Rs 1 lakh to my friend account again.
Finally the episode was ended as i transfered money.
Later in the evening (approximately 8 hrs) when i checked my account there was a transfer of Rs. 1 lakh from my account to my friend’s account which i did’t made transfer. Their system automatically did that.. It’s crazy and my account is having negative balance. According to me another system flaw.
Immediatly i called their customer support and got a ticket number… movie started and still going on with hurdles.
I written an email to account manager… after 36 hrs got reply with the ticket number (which i got the same from customer service 36 hrs before) and asked me to confirm “wheather you tried to make any transfer? if so what is the account number”
This was happened 10 days ago and till now no resolution…
As a NRI i have to rely on their internet banking system.. How they developed such a system and doing day to day business?
If at all we miss any payments bank is going to penalise us… I think there should be a law for the customer to penalise bank for the bank mistakes..
Customer service people are not authorized to give any further contacts of my account manager etc… Not getting whom they are tyring to protect ….
I am thinking of brining this to attention of RBI, press or any other respective organisation…
It would be great of you all, if you can please suggestion me in this regard.
Thanks
-Sriram
Comment by Sriram — November 18, 2005 #
Hi everyone reading this blog. I must say that ICICI bank is the worst in terms of customer service. Its sad but true….. I applied for a credit card after a female kept calling me and counting my patience and while the application was sent of for processing i got a call from the same bank saying that they have not recieved my salary statements, now this bugged me since i had sent all the required information and when i told the operator about this she calmly said, ok sir thank you and hung up without saying anything. Today i received a credit card and i thought they never recieved my salary slips and my application will be rejected.
Now read this ….. i just got my credit card today and 2 hours later i get a call from another telemarketer from ICICI bank selling me a credit card. I asked her if they had my information in their database and she just shuns of saying no and tells me to apply for a new credit. This is so ridiculous.
I realize that ICICI bank is screwing their company’s goodwill as they might be employing and training the right candidated in their company ….. but the DSA’s of ICICI is messing it up big time as they are nothing but ghatis…. maybe illiterate people who dont even know any language to speak and most importantly hardly have a command over English language.
Comment by James D — November 19, 2005 #
HI…
I wish to bring to your notice a serious issue with ATM transactions (in particular ICICI).
I used my HDFC Debit Card to withdraw Rs6000 from an ICICI bank ATM located in Hyderabad. After punching in my PIN and the amount to withdraw, the ATM worked on for a while and finally the Transaction was declined. I was stunned later to find that my account was debited with Rs6000 even when the cash was not dispensed. I raised a dispute with HDFC bank to co-ordinate with ICICI and solve the issue.The transaction slip was also attached, which shows clearly that “Transaction Declined”. My problems increased, when an HDFC employee called and told me the issue will take 35-40 working days to be resolved. I was bluntly told that my card was a MasterCard and that it will take 40 days, and no further explanation was given why it will take 40 days.
I consider this as a complete lack of empathy to the customer and his problems. Who is to blame ICICI or HDFC?. I don’t know whom to approach to complain about this issue.
We are at an age of sophisticated machinery and hi-tech and yet a simple audit of the particular ATM machine balance on that date is supposed to take 40 working days, even when all the details like Transaction slip copy, Date of transaction, time, amount etc details were given.
Please let me know if you have any suggestions to solve this issue or at least other means to make people aware of such problems.
Comment by keshav — November 22, 2005 #
r.ramamurthi do you have any relative working for ICICI. As i always have to stand for any transaction in ICICI. And just try to get a statement of account from them. Just go to any ICICI branch they will have max 1/2 tellers and long queues.
They have a very bad service for credit cards. I took a vehical loan and they showed me that they will be charging 10% interest and after loan approval and all things were done. i suddenly came to know it was at 11.74%. My fault i didn’t checked the doc’s in deep. But can you trust these buggers.
Also they will charge interest on the credit card O/S from the date of purchase + on all the new purchases done after that + the interest on total O/S amount. means once you default or pay min amount due and pay interest twice.
Even the charges on my saving bank account are pretty high. they even charge if the no. of cash withdrawls are more for a perticular month.
Even charge on the cash deposited in other city and not the city where the account is opened.
even charges four times for minimum balance than any other bank. Tis is tooo much for a saving account it should be less. If its a current account its o.k as they have a process a lot of transaction for a current account.
Only the great thing is the technology they use is good. But even then they are not providing good service.
Ashish
Comment by ashish — November 22, 2005 #
just left one more issue. I redeemed some gift for the points on my credit card. that gift didn’t reached me. when i called regarding they gave me a ref number and the story started. Now afterv 4 calls they are saying that the gift was delivered. now they are not answerable. this is SHITTTTTTTTT.
i have already closed all my accounts with them.
Comment by ashish — November 22, 2005 #
My father had applied a home loan from ICICI Home Finanace Limited last year, The Loan is duly sancioned but it is not disburesed till date. after some months we again applied the loan and paid the application fees again and the laon is not disbursed. In the process ofthe disbursal. The original property papers is also lost by the executives. This is the serious matter of lincency, irresponsibilty by the bank. i fell unsatisfied from the bank answers
Comment by Vikas.Bhatt — November 26, 2005 #
ICICI is the worst bank I have ever seen. They are just cheating people through stealing exorbitant amount from their ICICI bank accounts.
And they have all stupid reason to justify their stealings. I’m soon going to file a complain against them.
Comment by Akhilesh Sharma — November 30, 2005 #
I am so happy to see so many compaints against ICICI Bank… :D
I am already planning to file a consumer case against them. though wil first try emailing Pehredar@moneycontrol.com, it deals with complaints, and every week maximum complaints are against ICICI Bank only :cool:
I made some of the posts on my blog… few days back here:
http://www.ankurraheja.com/weblog/?cat=16
Regards
A Raheja
http://www.cyberlawyer.in
Comment by Ankur Raheja — November 30, 2005 #
ICICI is there to cheat all of us…….but….wait…
there is a saying……
” It’s the people getting cheated, are dumb fools…. rather than a person who’s cheating”
When we have tons n tons of people to get cheated….there will be always people who r most ready to commit the act of cheating…….
Now ICICI is targeting villages to start cheating the farmers…..by giving them loan to buy cows and buffalows……if farmers cant give back the loans, ICICI will take away the cows and start their own AMUL brand…. wonder what will happen to poor rural guys….
God save this country….dow down ICICI……
Comment by Kris — December 1, 2005 #
It is true that is ICICI Bank is a cheating institution. For not maintaining minimum balance they have charged thoudands of rupees. Actually my NRE a/c was with Bank of Madura which did not stipulate any such conditions. But ICICI took over this bank did not inform any customers of any conditons. They cheat many vilagers and rob of their hard earned money. Does this belong to any Politician or ministers if not why Reserve Bank of India is not doing anything to control this bank. ICICI even employ thugs to recover debts which is not allowed by RBI.
Comment by Jaleel Mohsin — December 4, 2005 #
Hi! The story for ICICI is sadly true. This just goes to prove the point that advertising alone cannot make a bad bank a good one. The banking services are just about fine. Its the credit card division that really sucks. I have a story to tell and the contents are there for all to see on the site above.
Type ‘frauds Credit Cards ICIC’I and there are more than 50 L entries on the subject. MOst reflect the shoddy behavior of the reps of the credt card division and the poor customer care that they provide.
Soon it will become a internet movement and maybe these guys will learn from us mear mortals that we can fight back their fraud.
Comment by Prashant Khanna — December 4, 2005 #
The WORST Bank on the planet, to settle a credit card dispute for swipes which are not done by you and when u chase the bank for a period of 4 months resulted in no results, is when I stopped paying on the card. The collection agencies that this so called “Best Bank” have hired suck, they donot have the basic manners or ettiqutes to speak to people and for them all of us are idiots and jerks on the street so that they can abuse us as much as they wish to. The online customer complaint link doesnt function so one cant even complain about the misbehaviour of the collection unit “Synergy” where they have outsourced collections.
ICICI can only ack cocy but cant see the customers plight when we request for information the standard reply is we will sent it to you so we should tell them the same for payments.
I personally feel there cant be any other worst bank like ICICI
MR Kamath do take some time to listen to the agreived customers of your BEST BANK. The bank for service has gone to the dogs
Comment by Namita — December 4, 2005 #
May be after few years ICICI Bank will change their baseline for Advertisement to “HUM HAI KAHAN”.
Comment by DEBASIS PATRI — December 11, 2005 #
Hi
I am , sorry , I was a customer of ICICI Bank . A bank which claims to care for the customer – but believes and works against the dignity of them.
I had a unicorn bike till sunday morning , till 2 goons of the icici bank came to my home and took it away .
I have been trying to talk to the local executives in the icici bank and am willing to clear the entire money pending – cause i dont wont to deal with a bank ,which itself does not know who is the collection agent , how much money is pending etc , but just takes the vehicle away and then acts smart !
The fact of the matter is that I have only 2 installments pending not 3 , the collection agent in the month of september took a self check , encashed it and never bothered to give me the receipt – and i thought icici is a bank which can be trusted – apparently the slimy operators in icici out here think that with gundas on the payrolls they can get away with anything!
I guess this is regular way of operating in icici?
Even despite the fact that the bank has cheated me , I would want to close this with dignity , at this point of time .
I have been requesting jokers in the local hyderabad branch for the last 48 hours to give me how much does the bhikaris at icici need to clear my bike – but no one gives the answer.
Now here is the deal , either in the next 48 hours my bike comes to me – remember i am willing to pay .
Else ,first i will lodge and FIR naming all those who man this wonderfull process of snatching vehicles and then also go to the media.I also plan to go to the courts who i am sure will have some uncomfortable questions for you white collared over smart manipulators.
If ICICI thinks that it can get away with steamrolling dignity ,self respect and honor of an individual . Then i promise you smart guys one thing today – you guys are in for a big sad surprise.If unnecessary unethical violence of a personal level is what you guys believe in , then i promise you loads of it .
At the end of it let me also tell you guys , please make a note of my name and address some of you will one day surely regret loosing a customer of my calibre and attitude .
My agreement number is lthyd 00003471948
Rahul Deo Bharadwaj
CEO
Binary Berries Advertising
Binary Berries Resources
Flat No.106 Rajasree Apartments
Plot No.2 Shobana Colony
West Marredpally
Secunderabad
500 026.
PH:040-27707290
Cell : 9849128646
http://www.binaryberries.com
PS : i know some of you guys will think this mail is plain emotion , a guy feeling hit etc – you bet it is – because as a father , as a husband its not a very great feeling to see goons misbehaving with your wife and kids . I sincerely pray to god that at a personal level all of you who sit in the top chairs in icici one day get a taste of how does it feel when a lady of your family is misbehaved with by goons! I will never forgive and forget ICICI for this – I promise you people!
Comment by rahul — December 12, 2005 #
The icicibank is charging Rs 827 per quarter for not maintaining minimum balance .that is more than Rs 3300 per year.
Is there any cosumer or other court ruling against such high charges in any case.
Comment by Amit — December 19, 2005 #
i had vert bad exp. with icici bank , after 2 months i couldn’t recive my pin no. i complaint -5-6 times
Comment by Raj — December 20, 2005 #
I have applied home loan from your bank in October 2005. Still, December 21 2005 there is no proper reply got. My application no. is 777-5102160 (franchisee code I-NXTVikram PUN cs 0075). Daily so many reasons are told from Mr. Vikram and also Mr. Rajesh Varma. Technical department / Legal department are not working up to satisfied. Estimatated price for resale home are considering very loan. were as market price are gone up. On my salary you have sanchioned me Rs. 6,00,000/-. Considering this, I have purchased a resale home for Rs. 7,00,000/- Now, I am waiting the money. But, there are very slow process. I am disatisfied. Please instruct the concerned person to finish this deal at the earliest. I hope you will look in to this matter and help me. Thanking you.
Comment by ILAHI YELURKAR — December 21, 2005 #
this is a informal mail, to disseminate my personal experience regarding banking services which i had with state bank of patiala branch, one side bank is advertising that we provide online services and much more.
whereas, just for the clients queries, they keep up on hold minimum upto 5-12 minutes.
how it could be affordable for us, as we are the working professionals, so it cannt be affordable for me atleast.
bye
Comment by Manmohan Kalra 9818854865 — December 28, 2005 #
I would like to inform you that i went to S.B.I atm centre on 06.11.05 time 14.02 Hrs at Kunjakanta dist Dhenkanal to withdraw 6000.00 by using my ICICI debit card(Debit card no 4667300061129862).Unfortunately after entering the amount & during the processing the ATM machine got stucked & didnot delivered the amount. But on enquiring with the bank statement i found that amount i,e 6000.oo has already deducted which i have not received. Regarding this i talked with SBI people and they verified the things and told that 6000.00 is in excess in that machine which prooves that i didnot received the money.I have informed all the concerned authority of SBI,ICICI-CHENNAI Vide complaint no FR1011702934.Till date there is no communication. This is very unexpected for me to have this kind of services with bank like you.I am suffering since from last 10 days that at the cost of making no fault from my end. If this is not resolved today then it enforce me to take some strict action from my end.
————————————————————————-
After this mail the customer care of ICICI replied me to send the hard copy.Then i send that also.Again they wrote that it will take 45 days to verify.It is about to 45 days but i dint get any solution.Please see the mail given below by ICICI Care.
———————————————————————
— Customer Care wrote:
———————————
Dear Mr. Samal,
Thank you for writing to us.
Kindly note that we got the confirmation from the concerned department that the amount is claimed by the visa.
As per the process if you wish to complaint further please courier a letter to the following address within 10 days:
Debit Recon
6 floor
ICICI Bank Ltd
A Wing
Autumn Estates
Opp Mhada Colony
Chandivali
Mumbai:72
Further, once we receive the letter we initiate the charge back through visa on the acquiring bank. Once the charge back is raised we need to wait atleast 45 days from the date of charge back.
Looking forward your co-operation.
—————————————————————————-under these circumstance i dont have anyother option other then to go to the consumer court.
Regards
R.N.Samal
Comment by Rajendra Narayan Samal — December 30, 2005 #
I did have problems with ICICI, that was a big money transaction which was missing, I was in Channai at that time and they kept on re-directing me to Chennai, Mumbia, Delhi. Finally I emailed Mr. K V. Kamath and he appointed Executive VP Nemi Kocher to look in to my matter and withing 3-4 hours my problems were resolved. I believe the call center appointed by ICICI is the worst I have ever seen but the higher management is very responsible. Branch people differ from person to person.
This not the case with ICICI alone, apart from HDFC I never got satisfied with any of private banks customer care service, including Citibank (India and USA), IDBI, ICICI. Surprisingly I am happy with nationalized banks like SBI, Indian Overseas bank. Again it differs from place to Place, in cities like Chennai, B’lore, Delhi, the bank personals are very friendly but in small places like Indore Bhopal, Allahbad the banks are very roude and unfriendly.
Comment by Manish — January 3, 2006 #
Looks like ICICI bank is the con master among Banks.
Here is my experience.
Visited the M.G Road, Bangalore branch to open a current account. Was directed to a pleasant looking ever smiling guy, who introduced himself as Rajendra, Marketing executive for current accounts. He gave me a checklist of documents. And explained to me the various current accounts, the higher the QAB (Quartely Average Balance) more the facilities and benefits.
The starting Current account was STANDARD with Rs.10,000/- QAB. Second CLASSIC with Rs.25,000/- QAB. Third PREMIUM with Rs.50,000/- QAB. Fourth GOLD with Rs.1,00,000/- QAB. Fifth with GOLD PLUS with Rs.3,00,000/- QAB.
Explaiing these he asked me which account I would like to select, I told him I will go for CLASSIC that it Rs.25,000/- QAB. He tried to sell the PREMIUM account to me and I refused. He said fine no problem. Checked my documents and told me he does not want to waste my time and that he would fill up the application later and asked to sign on the application. He pointed the spaces where my signature was needed. I finished signing and thought what an understanding and helpful guy.
To open the account a cheque of Rs.1000/- was required which I submitted with all the other documents.
15 days later I got my account number and cheque books. As soon as I got the account number I deposited Rs.25000/- cash so as to always maintain the QAB. 6 months passed did quite a few transactions but always have been careful to maintain atleast Rs.25000/- balance. Now in my December statement there is a charge of Rs.700 plus 10.2% service tax of Rs.71.40 totalling to Rs.771.40 as charges for non-maintenace of QAB. Shocked I called up the call center and ater a long wait was glad to hear a human voice. The Rep told me I have not maintained the QAB of Rs.50,000/- hence the charge. When I told him I have opted for the CLASSIC account with Rs.25000/-, he replied Nope, our records show you have selected the GOLD account with Rs.50,000/- QAB.
Wanting to get to the bottom of this I visited the M.G Road, Bangalore branch where I had opened the account. There I was directed to one Arun Jacob, the solutions Manager. I handed him a letter explaining what has happened and asking him to reverse the charge. He promised to get back to me in 2 days time. 3 days passed, no news from him. I called up the Bank, got his direct number and called him. As soon as I identified myself he said he will call my in 1 hours time. 3 hours later when I still did not hear from him I called him again. He told me he has seen my application and I have selected the PREMIUM account. I did not discuss anything further but the next day I landed up at the branch. Had to wait for 1 hour 15 min since he was in a meeting. I asked him to show me the application form where I had accepted the form. He tells me to wait, call ups an assisstant and asks him to retrieve the form. When I reminded him that he told me yesterday that he has the form with him, he had no answer. After 20 mins of wating finally he calls to a room with a print out of the application and shows it to me. And yes my signature is there in an empty box in the corner of the line where the different accounts are mentioned. And the check box of PREMIUM account is ticked! When I explained to him that I did not fill up the form and neither did I tick the check box. He told me but you have signed!
When I got pissed off, he is told me there has been instance where the marketing guy has used white ink to hide the tick and has ticked on higer QAB accounts and in those cases he has supported the customer completely. But in my case, it may not be possible.
And why do the marketing guys do this? They get commission based on the type of accounts they sell. The higher the QAB higher the comission!
He also showed me the new application where in under each category of accounts you have to sign in a big box right under it.
When I pointed it out to him that the bank felt the need to change the form to avoid this kind of conning how many cases might have been reported. He remarked, “well I cannot say that, but even one case is bad for us.”
Now he has taken a week’s time to let me know what they can do about it.
Comment by Roshan — January 6, 2006 #
I cicic people are cheaters , we can give money to beggars if they ask i think i c i c i should abdopt
Comment by Vishal — January 7, 2006 #
change your style i c i c i customer care others are far better from you
Comment by Vishal — January 7, 2006 #
HUM HAIN NA……SLOGAN IN 2005…..
HUM THEY NA……SLOGAN IN 2007, 2008, 2009, 2010
Comment by kris — January 7, 2006 #
Ref. offer letter for home loan facility vide application No. 777-5102160 Franchise code: I-NXT(Vikram PUN CS-0075)
1. I had applied for home loan on 7/10/2005 with submitting my all required documents and documents of proposed flat.
2. On 26/10/2005, offered me home loan of Rs. 600000/- and advised me to submit agreement of flat.
3. I have choised a resale flat at Sant Tukaram nagar, Pimpri, Pune. The flat was completed on 9/8/2002. I have made agreement with owner @ Rs. 1100/- per sq. ft. Paid Rs. 25000/- as a token amount and promised him for reamaining balance shall be paid within two months. ICICI representative Shri. Vikram Patil promised me to process this case fast with the help of his Branch Manager Shri. Rajesh Verma. (9823136455)
4. During November 2005, so many excused convey me that it is difficult to process quockly and i have to wait up to first week of December. I personally met two times in december to Shri. Rajesh Verma.
5. From 21 Dec. Shri Vikram Patil was gone on leave, After long waiting, I personally visited your Ghole road office and requested Shri. Rajesh verma. He told that there is technical problem for valuation of the flat. I requested to consider at least Rs. 500000/- but he told that 4 to 4.5 lakh only will get. there is no way to increase the amount.
6.Therefore, I was submitted signed all blank document with blank cheques for payment with ahope to get 4 to 4.5 lakh.
7.Then daily i contacted on phone to Shri. Vikram (9371208401), Shri. Rahul (9890634341), Shri. Meher Joshi (9860028558) and Shri. Rajesh Verma (9823136455) all are promised me that my case under process, but not informed the final amount.
8. I selected flat of M/s. Sneh mangal Developers & Builders, Pimpri being a well known builders. The fkat was completed three years back. The proposed flat i agreed to pay at rate of Rs. 1100/- per sq. ft. (Area is 54.27 sq. mt.+8.08 sq. mt. terrace). Considering half area of terrace, total area is 630sq. ft.
9. I heard that your technical expers considered only 510 sq. ft. area @ rate Rs. 850/- per sq. ft. and sanctioned me only 3.5 lakh. Where as Govt. rate is Rs. 950.5 per sq.ft. for this survey No. and market rate is there Rs. 1300/- per sq. ft. I giving two builders No. whoes sites are going in the same survey No. M/s. Sukhwani Campus, Sant Tukaram Nagar, Pimpri, Phone No, 56306941/ 30963685 and M/s. Goel Ganga Groups- “Swarganga” Phone No. 26140251 Mobile No. 9860091188 Both builders are taking booking at rate of Rs. 1301/- per sq. ft.
10. In my case ICICI not considered market rate, even govt rate and full fla’ts area also. Sanctionong 80% of total value amount Rs 3.5 lakh is very very less. I have to pay 7 lakh to owner, Remaining 3.5 lakh i have arrange from other source. I can pay 7 lakh’s EMI through salary but ICICI is funding me only 3.5 lakh by taking flats papers which is cost of more than 7 lakh.. This is unjustice for me.
11. Therefore, I request you to reconsider my case. For revaluation, if your experts need to visit the flat, for veryfication of area/ rates, i will bear your expenditure. This is a gunine case. I woul like to investigate my whole case from your any senior officer. I depended on icici,selected a flat of Rs 7 lakh. No body told me that your all procedures. I would have seleced a new flat.
12. I am working in Central Institue of Road Tranport, Bhosari, being a intrnational institute of Ministry of Road Tranport (Govt, of India). The institute is working on ISO principals, where custmer satisfaction is a main achivement of any organisation. I am expecting same also from your organisation.
13. A very very kind request to you that to reconsider my flats value as per market rate and help me.
I am waiting your favourable reply. Writing this note is not my intension to hurt personlyto anybody, only to inform ground reality.
Thanking you,
Yours faithfully,
Ilahi Yelurkar
Ph. No. (O) 27125177 (R) 27121258
Comment by ILAHI YELURKAR — January 11, 2006 #
There are a lot of websites from where one can get guidance to filing a suit in the consumer courts. I used the help of a website http://www.corecentre.com It is a bit slow, takes about a month but is effective in getting the higher ups in mumbai to call directly to you.
The guys are clearly afraid of any sort of legal complications and will do their bit to maintain the repute of their organisation. Go on and sue them. Their motive has become to fleece people rather than provide service.
Comment by ravikiran — January 12, 2006 #
________________________________________
From: Krishnan S [mailto:krishnan_sk@bol.net.in]
Sent: Thursday, January 12, 2006 2:17 PM
To: ‘ICICI Bank Customer Care’
Subject: RE: ‘ICICICARE=015-978-801′ RE: Payment due date reminder
If that’s how it has to be then let it be….i wont call anyone……
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Thursday, January 12, 2006 1:46 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Mr. Krishnan,
Thank you for writing to us.
We clarify that our Collection Officer will be unable to service your request for calling or visiting your home.
Kindly contact Mr. Sushil Rana at 9811141529 for the settlement of your credit card.
Please write to us for further assistance.
Regards,
Aruna Karnatakapu
Customer Service Manager
ICICI Bank Limited
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Wednesday, January 11, 2006 10:03 PM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
Ask Mr. Sushil Rana to call me or visit my residence, as mentioned in my earlier mail, I have done lot of chasing of people at ICICI to solve this issue in the past.
It’s now in ICICI’s interest to get this sorted out, as such I wont call anyone and waste my time / money !!!
Pls don’t email me back asking me to do something else !!!….as i have wasted lot of time and effort emailing you again and again on this STUPID issue, need to end this here with this last reply of mine.
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Wednesday, January 11, 2006 1:20 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Customer,
Greetings from ICICI Bank.
According to the status of the request you are requested to contact Mr. Sushil Rana at 9811141529 for the settlement of your credit card.
Please write to us for further assistance.
Regards,
Aruna Karnatakapu
Customer Service Manager
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Thursday, January 05, 2006 07:23 PM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
This will delay the issue further…..ICICI always keep asking for 5 days, 5 days, 7 days, 10 days, to attend to the issue from August 2005……….this is what’s been happening for the past 4 months…..every time I spoke to a rep at ICICI on this issue he promised that they will get back to me soon,….please wait for 5 days, 7 days, 10 days etc etc….but there has been no decision yet……all these have added up to the delay and as a result my card a/c has been accumulating delayed payment charges…..so it’s ICICI who is delaying the settlement of the issue…..so don’t blame me for not paying the outstanding.
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Tuesday, January 03, 2006 3:56 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Mr. Krishnan,
Thank you for writing to us.
We like you to know that your matter is being attended.
We request you to give us 5 working days to respond to you.
Please write to us for further assistance.
Regards,
Aruna Karnatakapu
Customer Service Manager
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Monday, January 02, 2006 10:26 PM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
Then in that case I will have to hold the payment…until I speak to someone higher in ICICI, and have this issue solved……and let me be very clear…..I WONT CALL ICICI…AS IAM FED UP OF REPEATING THE ISSUE OF MY CREDIT CARD CANCELLATION ( “ RAMAYAN ” ) AGAIN AND AGAIN, MORE THAN 10 TIMES TO DIFFERENT PEOPLE WHEN I WAS CALLING UP ICICI.
Alternatively IF ICICI THINKS THAT THIS ISSUE NEEDS TO BE SOLVED AMICABILY then you can ask ur local rep in Delhi to visit at my res address to sort this out, so that we can end this issue for ever.
Res Address:
Apt 23, Block 1
Vidyasagar Apt, Sector 6, Plot 34, Dwarka, N Delhi – 75
011 25089947
9811462063
9811582063
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Monday, January 02, 2006 12:17 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Customer,
Wishing you a Happy New Year.
We will be unable to call you as it is an inbound Customer Service Center.
Please write to us for further assistance.
Regards,
Aruna Karnatakapu
Customer Service Manager
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Saturday, December 31, 2005 08:37 PM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
My mobile # 9811462063 or 9811582063….call me if u can ?
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Saturday, December 31, 2005 4:51 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Customer,
Thank you for writing to us.
We clarify that reward points cannot be adjusted against the balance oustanding.
Due to non-payment financial charges have been levied.
We regret our inability to service your request for reversal of financial charges levied on your credit card account.
Kindly make the payment for balance due as on today Rs.2,368.99 on or before January 1st, 2006.
Please write to us for further assistance.
Regards,
Aruna Karnatakapu
Customer Service Manager
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Friday, December 30, 2005 11:38 PM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Cc: ‘Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
As per my working it is like this:
Due from me – Dr Rs 1504 (Actual Charge incurred by me in Big Buy shop on July 28th 2005)
Credit for cash back offer from ICICI – Cr. Rs (696)
Credit for Reward Points from ICICI – Cr Rs (996) accumulated points as on 31st Aug 2005
So if ICICI calculates properly then it works out to this:
Dr +1504 – (Cr 696) – (Cr 996) = Cr 188…..so I don’t owe any money to ICICI……It’s ur call, take it or leave it.
I WONT EMAIL YOU ANY FURTHER ON THIS STUPID ISSUE, YOU CAN CLOSE THIS CASE AND LET ME KNOW, IF I DON’T GET A PROPER POSITIVE REPLY FROM ICICI IN THE NEXT 7 DAYS I WILL CONSIDER THIS CASE CLOSED BY ICICI AND ASSUME THAT ICICI HAS ADJUSTED THE AMOUNT (Rs 1504) DUE FROM ME AGAINST THE REFUNDS (Rs.696 + 996 = 1692 ) TO BE GIVEN BY ICICI TO ME.
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Friday, December 30, 2005 2:21 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Customer,
We regret for the inconvenience caused to you.
1. We have checked your credit card details and clarify that the balance due pertains to purchases and subsequent financial charges.
2. If payments not received within the due date credit card will get deactivated automatically.
3. The credit card is permanently de-active and reward points cannot be redeemed any more.
4. Further an amount of Rs.695.71 has been credited towards 5% Cash Back Offer.
5. Kindly make the payment for balance due as on today Rs.2,368.99 on or before January 1st, 2006.
Please write to us for further assistance.
Regards,
Aruna Karnatakapu
Customer Service Manager
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Monday, December 19, 2005 07:13 PM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
Can u pls call me on 9811462063 or 011-25089947(Delhi)…… I am fed up calling ur customer service…..I have spent lot of money on phone calls calling up ICICI on this STUPID and LOUSSY issue…..If ICICI is keen on getting the 1504 due from me, either ICICI calls me or visit my residence and have this issue sorted out……I have spent lot of time on this stupid issue.
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Monday, December 19, 2005 6:47 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Customer,
Thank you for writing to us.
1) We inform you that if the payment due is not received before the due date, card account will be de-activated and once the payment is done card account will be activated.
As we have not received the payment due for August 10, 2005 statement before the due date the card account has been de-activated.
2) We regret to inform you that we will be unable to service your request for the redemption of reward points.
3) We request you to get in touch with the following collections agent address for the settlement of your credit card account.
Mr. Manvi Tanwar
ICICI Bank LTD,
Block E-1, videocon towers,
2nd floor, jhandelwalan extn,
Delhi-110055
Contact no:51490857 and 51490200.
For any further assistance, please write to us.
Regards,
Vinod Kanpala
Customer Service Officer
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Monday, December 19, 2005 09:57 AM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
For ur kind info I was a very good customer (previously a Deloitte employee with Corp card privileges) and making all my payments in time and never defaulted, so why was the card cancelled…..I had the outstanding of 1504 which was due only on Aug 31st, but the card was cancelled on 22nd Aug without even informing me.
So ur statement of the card being cancelled due to non payment of unpaid transactions is illogical.
Unless I get the 5% cash back on Rs 13752 and my reward bonus of aprox 990 points are adjusted I wont be in a position to make any commitment of making the payment…..ALSO I NEED AN APPLLOGY FROM ICICI MANAGEMENT ON WHY MY CARD WAS CANCELLED, AND SEND ME THE FRESH ICICI GOLD CARD THAT I WAS HOLIDING WITH ORIGINAL LIMITS AND ALL PRIVILAGES ON THE CARD.
So I leave it to you if u are keen on getting ur money, also don’t expect any more further mails from me or any more communications, I have done my part of the work by taking initiative to pay ICICI.
Now it’s up to ICICI
Krishnan S
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Sunday, December 18, 2005 4:38 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Customer,
Thank you for writing to us.
Your credit card account has been de-activated at our end due to non-receipt of payment due.
We inform you that there is unpaid transaction for Rs.1,504 done on July 28, 2005 towards Big B Super Market in your card account.
The outstanding in your card account is due to unpaid transactions and financial, late payment charges levied on unpaid transactions.
We regret to inform you that reward points cant be redeemed in your card account as the card account is de-activated.
For any further assistance, please write to us.
Regards,
Vinod Kanpala
Customer Service Officer
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Saturday, December 17, 2005 07:41 AM
To: ‘ICICI Bank Customer Care’ (customer.care@icicibank.com)
Subject: RE: RE: Payment due date reminder
Dear Vinod,
The card # are as follows:
4477 4735 3317 8005
4477 4735 3317 8013
________________________________________
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Friday, December 16, 2005 7:47 PM
To: Krishnan S
Subject: RE:’ICICICARE=015-978-801′ RE: Payment due date reminder
Dear Customer,
Thank you for writing to us.
Please provide your complete 16-digit credit card number to assist you further.
Awaiting your response.
Regards,
Vinod Kanpala
Customer Service Officer
ICICI Bank Limited
—–Original Message—–
From: Krishnan S (krishnan_sk@bol.net.in)
Date: Thursday, December 15, 2005 12:34 PM
To: customer.care@icicibank.com (customer.care@icicibank.com); ccmailreply@icicibank.com (ccmailreply@icicibank.com)
Subject: RE: Payment due date reminder
Hi Guys,
No reply from any of u till date….so how do u expect me to make the payment due on the card…..today I have received the bill from ICICI via courier…..
I will pay ICICI……but before I pay I need answers to the following mail and to the queries mentioned below……unless I get a full explanations from the ICICI management I will hold the payment. I don’t get any proper answer from the customer care…..I am just put on hold…hold…hold…..when I ever I call…..I just waste my phone calls…….
So I wont make any more calls……if ur keen on getting ur money of Rs 1504. reply to my mail and let me know why my card was cancelled by ICICI without informing me.
Regards
Krishnan S
________________________________________
From: Krishnan S [mailto:krishnan_sk@bol.net.in]
Sent: Saturday, October 01, 2005 1:10 PM
To: ‘ccmailreply@icicibank.com’
Subject: RE: Payment due date reminder
Sensitivity: Confidential
Hi
Re: 4477 XXXX XXXX 8005 & 4477 XXXX XXXX 8013
On what basis r u guys asking me to pay you……????? Also I got few calls from ur credit recovery agents…..i told them the reason why I have not paid Rs 1504 to ICICI……I ALSO TOLD THEM THAT I WILL PAY ICICI……BUT WHEN I WILL PAY, TOTALLY DEPENDS ON ICICI…… IT MAY BE AFTER 5 YRS, 10 YRS MAY BE AFTER 50 YEARS……BUT I WILL PAY……BUT BEFORE I PAY I NEED ICICI TO ANSWER ME THE FOLLOWING Qs…….!!!!
1 – WHY MY CARD WAS BLOCKED / DEACTIVATED / PUT UNDER PICKUP CARD LIST……EVEN THOUGH I WAS A GOOD CUSTOMER ?
2 – IF ICICI DID NOT WANT ME AS A CUSTOMER THEY COULD HAVE JUST SENT ME A LETTER SAYING THAT MY CARD IS BEING DEACTIVATED AND THAT I CANT USE THE CARD ANYMORE….I WENT THRU SOME HUMILIATING MOMENTS AT THE BATA SHOE STORE WHEN I PRESENTED THA CARD FOR PAYMENT
3 – HOW WILL I GET CREDIT FOR THE BONUS THAT HAS ACCUMULATED IN MY CREDIT CARD A/C FOR APROX 1000 POINTS
4 – WHN WILL I GET THE 5% CASH BACK ON Rs 13750 APROX SPENT AT JWELLERY SHOP IN CHENNAI ?
I don’t hold these two credit cards any more, this was submitted to your CP branch….NO ACKNOWLEDGEMENT GIVEN FOR GIVING BACK THE CARD TO ICICI…..
IN THE 1ST PLACE ICICI HAS BEHAVED VERY AROGANT to deactivate my card without informing me. I don’t understand why my credit card was deactivated / put on pickup card list. I was a good private banking customer of ICICI and paid all my dues in the past 7 years in time, (in fact I was the corporate customer of ICICI while I was working at Deloitte). I have never ever defaulted in making any payments to ICICI Credit Card, even after that I had to face the humiliation of the cashier at BATA shoe store at Sarojini Nagar shopping Ctr. When I presented my card to him while paying for purchase of shoes, he swiped the card in the card reader and told me that the cards is not valid and the msg appearing on the electronic card reader is “Pickup Card – Not authorized for Payment”……he gave me back the card and asked me if I had defaulted in making payment to ICICI…..all this happened in front of few customers who started looking me up and down as though I was some crook (somebody like Charles Sobraj)……
So if ICICI need me to pay the dues of Rs 1504/- I need an apology letter from the Head of ICICI Credit Card Dept and I need the active valid credit card with the same features sent to me along with the add-on card of my wife (I have surrendered both the OLD deactivated Credit cards to you CP branch )
Also I need to know the position on my reward bonus of aprox 1000 points and the 5% cash back on Rs 13752 aprox
So it’s in ICICI’s interest to restore my customer status back to normal.
ICICI “ WILL GET ” THE DUES FROM ME ONLY IF ICICI CAN ANSWER ME AND APPLLOGISE TO ME FOR THIS HUMILIATION THAT I SUFFERED.
Regards,
Krishnan Suresh
________________________________________
From: Customer Care [mailto:customer.care@icicibank.com]
Sent: Wednesday, September 28, 2005 10:02 PM
To: krishnan_sk@bol.net.in
Subject: Payment due date reminder
Importance: High
Sensitivity: Confidential
Dear MR. SURESH KRISHNAN S
Payment on your ICICI Bank Credit Card account no 4477 XXXX XXXX 8005 is due on 02/10/2005. You may choose to pay the total bill amount of Rs. 1577.34 or the minimum amount of Rs. 180. Please ignore this message in case your payment is already made.
Regards,
ICICI Bank Credit Cards Team.
Comment by kris — January 12, 2006 #
@kris : too good! Dont back off. I think these people should be dealt this way only.
I would suggest you forward this mail to .. : headservicequality@icicibank.com
Comment by Arjun — January 12, 2006 #
Also, have a look at :
http://www.icicibank.com/pfsuser/customer/complaint2.htm
Comment by Arjun — January 12, 2006 #
Mr Ravikiran… you are right
But I served them with Legal Notice and they were unmoved, but didn’t get the time to file the case till now… will do it in few months time.
My complaint was that ICICI Bank harasses a customer in the name of KYC guidelines and if you ask their representative, do you know what is mentioned in the guidelines, he keeps quiet.
Or in my case Mr Imran Siddiqui, the Solution Manager, New Delhi
disconnected the phones, by telling I am not the person to talk about the legalities, when I pointed out that they were wrong, though he always had objection to our Account address in the name of KYC guidelines. Horrible Manager !
Though one thing I dont understand how such young persons like Mr IMRAN are given designation of manager, when they don’t know ABC of banking…
Maybe, just to impress the client that a manager of the Bank has come to meet you :LOL:
A Raheja
Comment by Ankur Raheja — January 12, 2006 #
I also got cheated by this bank.I wanted to apply for home loan so i chatted with their web chat support about the processing fees.I asked is the processing fees refundable if i dont take the loan after approval,they said yes its refundable anytime you decide to back off.i also called their call center to confirm this thing they also gave me the same answer.After that i applied for the home loan and submitted almost 30 thousand Rs as processing fees.my loan got approved.I selected a property and the icici people refused to give loan on that property saying the proerty is sold for the third time so they can not give the loan. So i talked to other banks and they were ready to give loan on the same property.Now i thought to take my processing fees back and take the loan from some other bank.But now they are saying the processing fees is not refundable after the loan is approved.so they have taken my 30 thousand Rs for doing nothing.I am planning to go to consumer forum lets see what happens…….
Comment by Raj — January 13, 2006 #
i found this link to make complaints against ICICI with RBI.
http://www.rbi.org.in/scripts/PublicationsView.aspx?Id=6564
Comment by Raj — January 17, 2006 #
ICICI NRI Customer Service SUCKS!!!!
1. In the first place, the online access to my ICICI NRI account was locked/disabled even though I used the login/password that was provided to me.
2. I tried my best to reach the support on the toll-free number (1-866-ICICI-4U). Everytime it takes more than 5 minutes to talk to a representative. And they just say that they will not be able to service on the phone, and ask me to mail to nri@icicibank.com.
3. I live in US and have been waiting to access my account for more than 10 days, and after 10days and many email exchanges, I am told that the passwords would be sent via postal mail to my Indian address, and not via email !!!!!!!. This just doesn’t make sense to me, as there is no one to access my account in India, and I cannot ask someone to go open my mail and send me the password!!!
4. Dealing with ICICI bank is driving me nuts. And I am seriously thinking, why I should do business with ICICI bank.
5. The following policies/features are JUST UNACCEPTABLE to me. I have few bank and financial accounts for many years now, and I never had to spend more than 15minutes to get any issue resolved.
5.1. No FULL-SUPPORT via telephone, especially to activate disabled accounts.
5.2. Email based support with 24-48 hour response time. And this is misleading, as 2 days is taken to respond, not resolve issue!!!!! My issue is not resolved even after 10 days, and each 2 days is taken to just respond with counter questions/answers.
5.3 The responses from the Customer Service representatives is just ambigious (I was asked to “answer below 4 questions”, when I actually saw 6 questions listed below the statement!!!. I had tough time to correctly interpret each sentence).
5.4 There is no way to reach a higher official/manager via phone/email to express my anguish, and get my issue resolved.
5.5. The website is not user-friendly, and there are many broken links. And sometimes, the error messages are just ridiculous (I got the message : “Unknown error occured”, instead of the something like …. “The Social Security Number you entered does not match our records. Contact Customer Service”)
Comment by Srinivas — January 18, 2006 #
I ‘m having my worst experience with ICICI bank. I’ll ask everybody I know to stop using it.
Some purchasing was done on my stoen Credit Card ( I wasn’t aware of card being stolen ). The signatures on the charg slip don’t match with my signature.I have informed the Bank about the whole episode and yet th ebank is sending me the statments months after months by adding various fees on it.
Please , can anybody tell me our (consure) rights regarding non matching of signature by the bank.
Comment by Rakesh — January 22, 2006 #
Mr Rakesh…. similar thing I posted in last september here… http://ankurraheja.com/weblog/?p=119
Comment by Ankur Raheja — January 23, 2006 #
ICICI Sucks..
I tried to withdraw money from my ICICI bank a/c using IDBI Bank ATM few days back. However, the transaction failed but money was debited from my bank account. I logged a complaint with ICICi customer care the same day and they said they will get back to me within 4-5 working days. I got no call or mail at all.
Then I sent a mail to their customer care.
Still no reply after 8 days.
I called up ICICI to get the status and now they have asked me to send a request to some mumbai address.
Its really horrible being with ICICI…I think they have the worst customer care in India.
Comment by Ankur Jain — January 23, 2006 #
If only I had seen this site a week earlier………..I had received the sanction letter from ICICI a month back.I identified the property and approached the bank on 18th Jan.Was told that the loan would be disbursed in two days on the basis of a draft agreement.For a resale flat worth 11.7 lacs , I had only asked for 6 lacs from the bank, putting the rest of the money from my side.Using a lawyer recommended by the bank I underwent all the procedures as and when required by the bank- sometimes even as late as 9.30 pm.Now I have been asked to make the sale deed with the vendor , submit the document to the bank and only then will they hand over the cheque.During this process they never volunteered any information about the procedure, never replied to our queries correctly , in fact gave us wrong info.We being first time buyers feel cheated by the bank in terms of service, honesty, reliability,availability of the persons giving us the info.Each representative gave us opposite answers regarding the disbursement of the cheque.They after doing their shoddy job see to it that they never pick up their phones. Now we have been assured by the manager on Bhandarkar Road that the concerned people will be taken to task and our cheque will be processed by friday , 27th Jan. Our vendor is still waiting for this balance amt. and is continuously following up with us for the same which is extremely embarassing for people who are used to keeping their word. Our future , our home and our reputation is at stake here. We have been undergoing severe mental torture for the past ten days. If the bank finds some way of not disbursing our cheque, what happens to the amt of 5.6 lacs already paid by us to the vendor who had been kind enough to vacate his flat in 2 days on the basis of what the bank had promised.If one cannot trust a ‘reputed’ bank to keep its word , what can common people like us do?I sincerely hope after all this torture the bank disburses the cheque on friday and puts an end to my misery.
Comment by Sabitha Varma — January 26, 2006 #
Is it the usual procedure for banks to give the cheque only after the original signed sale deed is handed over to them?If so , why will a vendor sign the sale deed if the cheque has not been made at all?
Comment by Sabitha Varma — January 26, 2006 #
i read alost al the comments and i m totelly agreed with all the above .they r takin the undue advantage of middle class family’s emotions.earlier i was workin with the shit company but there management is so poor that one has to think for putting its 100% effort .
ICICI IS FUCKING ASS HOLE
Comment by naveen bajaj — January 27, 2006 #
i made a purchase from country club thru my credit card and i was told that it was payable in 24 int free monthly instalments,great. now i get a msg on my mobile saying my min due is 8240 ! figure this on eout.please can anybodyguide me on actions to be taken.if i dont pay then ill be penalised.
Comment by ronald — January 29, 2006 #
Well, after all that tension I finally got the cheque and I have heaved a sigh of relief. So, I feel maybe ICICI is so burdened with the increase in the number of customers that their cust. service has gone down. I hope they take corrective measures soon and try to reduce the number of dissatisfied customers.
Comment by Sabitha Varma — January 30, 2006 #
Now hear my story,
I have transfered huge amount to my icici bank using money2india because I have pay somebody thought once I the money is in my account I could transfer to other icici account. For some reason, they have stopped fund transfer from past 6 days. I am stuck now. The funds are in my account and I could not transfer to the other account. And I am paying higher intrest everyday till today Feb 2 from JAN 27. The problem has not solved yet.
First time, when I called they said try after 3 hours, It was not working even on the next day so I called second day, again they said try after
next three hours, So I waited for three hours and called them again and they said the try after 3-4 hours. Since it was already night in the US, I tried next day morning and it was n’t working SO I called them again, This time they guarenteed it to work in the next 24 hours, SO I waited another day called again, they said, it is working now for those who had added payee before JAN 21 and for those whao added later it will work on Feb 2. I called today (Feb2) It is still not working.
Had they told me, that it would take 4-5 days, I could have managed in someother way, their misleading answer has costed me very dear.
Looks like their database crashed and they are tring to cover that they are fixing some security issue. Because I called one of my friend and he could add see the list of payees where as I couldn’t. If they are fixing a security issue, it should be for everybody or for nobody.
And their customer support sucks big time, They won’t know anything and those IT people won’t fix the issue nor they would process my request over the phone . They don’t have any backup plan.
If you have logged in to their site, it is tool slow, that makes me wonder, their servers crashed and running on very bad backup servers. Even if they are doing some maintainence, they atleast test on the test server before doing anything to their production server.
Next time when I go to INdia, I am closing my account at ICICI and open in other bank.
From past 5 days, I am very pissed off with ICICI bank and their inability to restore the functionality. I can understand if the delay is couple of hours but so many days.
I hope their management knows what we are going through and makes sure it does not happend again.
PV
Comment by PV — February 2, 2006 #
Another one at
How Many Dollars to Common sense?
Comment by Animesh — February 4, 2006 #
Guys,
We all know ICICI or IDBI or any other bank or customer service, THEY ALL ARE CRAP.
The reason they are surviving is because we give them business.
I just had 2 one hour conversations with ICICI NRI cell and it was just like banging your head against wall.
They have locked my account and their SLA says that it will be fixed in 24-48 hours, I wait and try it again when I get email from them telling me my account is being fixed. But guess what? Its still not working. And when I call them again, I am advised to start the email process again and wait for 24-48 hours…
Do they have any business sense at all? Time lost is money lost for me.. but obviously not for ICICI.
And they are not even bothere..
anyway, don’t know what I am going to achieve by posting this.. but I guess its my frustration…
Comment by Anuj — February 7, 2006 #
[...] ICICI Bank – A bad experience for many » Arjun’s Home No TagsPopularity: 1% Tags [...]
Pingback by Linkblog for Friday, 10 February, 2006 » Chandrasekhar Vallabhaneni — February 10, 2006 #
ICICI bank not providing the information abut my accout, i issued one accout payee cheque to one company, and the cheque is debited to my icici bank accout. where as party claiming that they not recevid the cheque. when i approched to bank they are telling that they dont have much details of the cheque to which banker they paid
Comment by Praveen shroti — February 15, 2006 #
The ICICIbank is pile of garbage nothing works on the site , the site itself has one mess where one cannot do simple login correctly
Comment by manish sharma — February 17, 2006 #
My experiences with ICICI Bank’s frauds are detailed here:
http://priyank.com/2005/10/12/icici-bank-credit-cards-fraudulent-tactics/
and here
http://priyank.com/2005/10/26/icici-bank-credit-cards-fraudulent-tactics-ii/
Comment by Priyank Thatte — February 18, 2006 #
HDFC Bank India is the worst managed bank i have ever seen!
hey people, please think twice before trying to get either any loan from HDFC Bank in India or even have any account with HDFC Bank India. by personal experience, they have the worst operations systems compared to even the smallest co-operative banks in the country. and if you want proof – i have plenty of proof as well as a set of subsequent apology letters from them!!!!
i have an overdraft account with them, and the conditions of the overdraft account are that minimum 3% of total overdrawn money on the 30/31 of the month has to be paid in before 10th of the next month. i normally utilise upto half of the overdraft limit and then deposit back almost all of utilized money by the 2/3 of the next month. But still their operations is so fucked up that they will mark you as a defaulter because you paid up 100% but you didnt pay 3% – can you imagine this screwup?!!!!
then their collections department will mark you for recovery and hand over your numbers to a contracted street-side ruffian agency, who will then start calling up and DEMAND (bhaigiri!!!!! dadagiri!!!!!) to PAY UP SAME DAY and then they will send people within an hour to your home/office.
this happened with me twice – once on december 2005 and again today 15/16 february 2006. i had the courage to walk up to their collections department situated on 3rd floor of Trade Star Building in Andheri East in Mumbai and gues what the collection department does? they will spend an hour looking into some computers and say that somebody has made a mistake somewhere, and that they are sorry for that and then they will issue a small 1 line apology letter.
you go home happily thinking the matter is over, but wait, thats just the beginning!!!!!!
the same story will be repeated every month or every alternate month!!!!!! NOW CAN YOU BELIEVE THAT?????
hey folks, this has been happening so regularly with me, that next time i am going to get the police and consumer courts involved. Also, you know what people incharge of collections will tell you? the so called senior officers of collections – namely Vijay, Santosh Kamat, Sachin Karmalkar – they coolly say that their collection deparment salaries are directly related to the amount of collections that they make each month, so they do this regularly for that extra buck!!!!!!!! and they also defy you to either go to the police or go to consumer ccourts – they say nobody can harm them!
and hey – if anybody out here wants any proof – i have some video recordings of my meetings with them! as well as the apology letters!!!
you are welcome to share your thoughts on this
ketan.chawda@yahoo.com
mumbai
india
Comment by Ketan Chawda — February 18, 2006 #
The worst bank as far as the customer service is concerened.
The employe are giving false promises at the time of application for the Housing loan and when the loan is sanctioned there are a lot hidden charges by them which are very difficult to belive.
Basically they are cheaters who have been given licence to cheat the customer in India by the Govt. There doesnot seems to be any governing body who is listening to the customer complaints in ICICI as well as in RBI.
Would suggest to opt for other banks instead of ICICI bank for any kind of loan.
Comment by Deepak — February 18, 2006 #
any bank related complaints can be filed withBANKING OMBUDSMAN
there is an pdf format to file a complaint against any banks in india
u get this by a search in google, its called
The Banking OMBUDSMAN Scheme 2006
or browse in to HTTP://http://finmin.nic.in/the_ministry/dept_eco_affairs/banking/Banking%20Ombudsman%20Scheme%202006.pdf
ur problems might get solved
thanks and regards
sudhir kumaresan
Comment by sudhjir kumaresan — February 20, 2006 #
I agree with the fact that ICICI customer service SUCKS..
I am in US and have transferred 44000 using money2india into to my savings a/c with icici. When I checked my a/c in internet, I found that some body had withdrawn all the money from non-icici ATM. I have complained to icici customer care immediatlely. I had to call a 2nd time as the call was disrupted first time after talking to a customer service executive for 45 min. It took another one hour to log complaint again. They told it would take at least one week to enquire. My parents in India went to bank and reported.
Then checked the account and found that icici send a new ATM/Debit card to my address in India as my old card would expire after one month. I haven’t requested for the new card and moreover there was no communication that they have sent a new card to me. And it was handed over by courier people to somebody else. I was shocked to know that they would give the important stuff to somebody with out asking for any photo ID. Another shocking news is that they have already sent the PIN also 3-4 days before sending the card.
Anyway they started enqiring and found the people who had taken the card. But still they are not giving proper response regarding when they can refund my money back or even whether they give it back to me or not. It’s been 20 days after I transferred the money.
I heard that we can complain to RBI regarding these issues.
Can anyone let me know where can I complain to RBI, or is there any other option to complain about ICICI ? I got fed up with the response from icici staff.
Thanks for any advice.
Comment by Srinivas — February 21, 2006 #
This is for Srinivas
Dear Srinivas, RBI info for complaints as follows:
BANKING COMPLAINTS
Dept. of Banking Operations
and Devlopment
Reserve Bank of India
The Arcade
Word Trade Centre
Cuff Parade
Mumbai 400 005
Banking Ombudsman
(Maharashtra & Goa)
c/o. Reserve Bank of India
Garment House,Gr.Floor
Dr. A.B.Road,Worli
Mumbai 400 018
Tel: 2492 4607/2496 0893
check the following link for the above and other options too:
http://www.cgsiindia.org/forum.html
thats the Consumer Guidance Society of India.
Rgds,
Ketan Chawda
ketan.chawda@yahoo.com
Mumbai, India.
Comment by Ketan Chawda — February 21, 2006 #
[...] The best line for ICICI Bank is -> Blog-Blog pe shor hai… ICICI Bank _ _ _ _ hai (no prize for guessing the missing word). Read out the most complaints against ICICI Bank at: http://www.arjunprabhu.com/blog/archives/2005/04/27/icici-bank-a-bad-experience-for-many/ [...]
Pingback by Whistle Blower @ AnkurRaheja.com » Blog Archive » Thanks to ICICI Bank… — February 22, 2006 #
I HAVE TRIED TO TAKE 10000/- FROM MY SALARY A/C BUT THE ATM REFUSED TO GIVE IT AND TO MY FEAR THE AMOUNT WAS DEBITED FROM MY A/C AND ONE MONTH HAS PASSED NOTHING HAS HAPPENED AND I HAVE BEEN RUNNING FROM PILLAR TO POST BUT ICICI BANK SAYS SORRY WE CANT HELP YOU , WHY HAVE YOU OPENED AN A/C WITH US YOU SHOULD HAVE BEEN AWARE THAT WE ARE FRAUDS
Comment by MAJOR ROHIT SAINI — February 23, 2006 #
Dear Mr. Saini,
We regret for the delay in responding to your e-mail.
We found that the mentioned transaction is a successful transaction and hence the amount cannot be reversed into your account.
For any further claims, we request you to forward an application to the following address within ten working days:
Debitrecon, 6th floor, ICICI Bank Limited
A Wing, Autumn Estates, Opp Mhada Colony
Chandivali
Mumbai-72
Looking forward to your co-operation.
Regards,
Mona M
Customer Service Officer
ICICI Bank Limited
Comment by MAJOR ROHIT SAINI — February 23, 2006 #
A BIG VOICE IS ROARING WITHIN ME —- ICICI BANK SUCKS
Comment by MAJOR ROHIT SAINI — February 24, 2006 #
CAN SOMEONE REALLY TELL ME WHOM TO SPEAK AS THIS IS REALLY FRUSTRATING I HOPE YOU CAN UNDERSTAND
Comment by MAJOR ROHIT SAINI — February 24, 2006 #
Hi Ketan,
Thank you very much for the information.
I have sent a complaint to RBI.
Thanks & Regards,
Srinivas.
Comment by Srinivas — March 5, 2006 #
hi,
I think my comment is not going to be updated But i want to tell you guys i am satisfied with the service of ICICI as per my experience i get salary as well cheque cleared within hours if its of icici.Also i have ICICI credit card from two years and i am paying EMI’s which were promised to me as i purchased a handicam using my C.Card.But evrything is fine.Even i am getting free coupons from which i can purchase anything from BIG-Bazaar of that particular amount.
regards,
Nik
Comment by nik — March 7, 2006 #
I think ICICI Bank employees should not mess up here…. and try to mislead the public… LOL
Comment by Sameer — March 7, 2006 #
Hi All,
This one takes the cake. Imagine recieving a credit card from ICICI who certainly lived upto their slogan “hum hain na”!! by sending us a credit card with a limit of 40k to my grandmother. Now one might say that is perfectly alright – but it does become a problem as my grandmother passed away 22 years ago!!!! I wonder if there is branch in heaven. I hope not as even the angels and the rest are going to be suckered as us on this earth.
Comment by ANANTH — March 8, 2006 #
Hi Friends,
I was a victim of ICICI bank home loan department.They were not giving me loan on the properties of my chice Also when i told them to refund my processing fees They refused to do so. They said once loan is approved processing fees is not refundable.Luckily i had chatted with ICICI bank’s web chat support before applying for the home loan, in that chat i asked them whether processing fees is refundable or not if i decide not to take the loan after it is approved and They said YES its refundable any time you decide not to take the loan.I kept the transcript of that chat with me.
Now initially i wrote to their customer service for refunding the processing fees And i also told them I have the proof where your web chat support said Its refundable,Still they said its not refundable.After getting frustrated with them I decided to escalate my complaint to their higher authorities using a link provided on the ICICI banks web site itself.To my surprise they refunded my processing fees now.May be their higher management is more wise than their customer service.Still i was tense for almost two months and I left the hope of getting it back.Anyway good luck to all other victims.
Comment by Raj — March 8, 2006 #
ICICI Banking Services and their customer support are the pits. I do not think that it could get any better. I laugh when I think about this company heralding the ICICI OneSource … leading BUSINESS PROCESS OUTSOURCING they crow. I wonder who does business process work for their own flippin bank
Read my unfolding story at http://www.my3cents.com/showReview.cgi?id=12629
Comment by Kini — March 9, 2006 #
I would like to share with you one of the worst banking experience I have had. It is with ICICI Bank. I am an NRI working in Denmark and as per the ICICI Bank website, I transferred 10,000 Danish Kroners to an account in Danske Bank,Denmark. This account is supposedly operated by ICICI who collect the money and transfer them into the Indian accounts of the respective people. It is nearly 2 months and I am yet to get the money into my Indian account (626201077225).
Because I too have a local bank account with Danske Bank, I did a normal account-to-account transfer. Now ICICI Bank asked me to ask my local bank to send a SWIFT message. When I approached the local bank, they said that SWIFT messages are only for wire-transfers and not for account-to-account transfers within the same bank. But ICICI refuses to acknowledge this simple fact. They acknowledge that they have received the money and know it is from me but still won’t transfer the money. They just keep on insisting on this SWIFT message which I repeatedly told them that the local bank won’t give.
This message is to warn all people who remit money through ICICI Bank. They must realise that when they transfer money into an account operated by ICICI, they are at the mercy of the ICICI. Even if they want to get back the money, they cannot unless ICICI decides to give it back because they have willingly given the money through online transfer.
I think the only hope I have is the Banking Ombudsman Scheme started on 1st January 2006 by the RBI. http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
Comment by Somnath Kumar — March 9, 2006 #
Hi,
I wanted to bring to your notice that a certain reputed private bank like ICICI is blatantly cheating on its customers. I had taken a personal loan from them and the agreed rate of interest was 1%. While disbursing the loan, they never gave me a copy of the loan agreement. And, just like so many naive people who trust institutions like ICICI on its face value, I never asked for the loan agreement papers.
It was by chance that for evaluating the ‘before term’ repayment options I called them and was surprised to hear the amount that I would have to pay, which was much-much more than what we agreed upon in the agreement. The telecaller was arrogant enough to help me in a way that he boasted about the signed agreement and sending me a copy of it and I really thank my luck that I asked for the copy of agreement.
AND NOW THE BIG THING: When I received the photocopy of the agreement, at that moment, to my surprise and now to my rage, ICICI has forged my signatures….When I call them they have stupid excuses and Sir, Please…Sir , Please but nothing of substance…I have a photocopy of the loan agreement to prove this.
I want to bring it to your notice so that you can use your reach to educate & inform scores of people who might have been the target of similar cheating campaigns by ICICI.
Regards,
Ashish Agarwal
+919811506347
Comment by Ashish Agarwal — March 12, 2006 #
Institute of Criminals against Inoocent Citizens of India : ICICI Bank
Comment by RAJIV AGARWAL — March 15, 2006 #
I also had a similar experience with LIC housing finance ltd.As i am in USA i had to give POA to my father in law for taking a loan in my name in india.The loan officer agreed for 8.25% fixed interest loan for 10 years.Then he told my father in law to sign all the documents and leave everything blank as its difficult to understand terms and conditions for a common man. So my father in law signed all the documents thinking that LIC is a government organization so its safe to sign on blank documents.after doing all the paperwork we got the check and we were happy that everything went on so nicely.We were happy bcos i also applied for ICICI home loan earlier and they did not give me loan even after sanctioning and i had a hard time getting back my processing fees.And it was a quick process with LIC so we were happy.But this was not the end of the story.After a week of getting loan disbursement we recieved a letter from LIC which listed our loan amount and payment schedule.And to our surprise everything except the loan amount taken was different.We agreed for 10 years and in the letter it was 15 years.We agreed for 8.25% and in the letter it was 8.75%.We agreed for Fixed interest and in the letter it was Flexi-3.Above all the payment schedule was funny,they started my EMI in advance meaning that they will collect the EMI in the beginning of the month for that month. for example if you take loan on 1st March then your EMI should start from 1st April i.e. you will pay the interest for the month of march +prinicipal share on 1st april.but in my case it started from 1st march.And to add to all these problems the EMI that they calculated was 1500 Rs higher than what it should have been.SO we paid the cost of trusting government body.So moral of the story is Never Sign Blank Documents.IF required take a lawyer to read the terms and conds with you when you are signing the docs.Always take a copy of all the docs that you are signing.
so we contacted that LIC loan officer and he said you have signed on all these terms and conditions and you can not pay off your loan before 6 months.So we are planning to go to Banking Ombudsman of RBI to seek help.
Comment by Raj — March 15, 2006 #
Hi All,
If you have any problem with any bank, you can register the complain with Reserve bank online.
http://www.bankingombudsman.rbi.org.in/
Comment by sam — March 16, 2006 #
We should also create awareness in our friends and relatives about all these frauds and cheatings by ICICI bank and others.We should forward our email conversations with their customer service and higher officers to all our friends and request them to forward it further.I know several people who have taken loans and are not even sure that the EMI they are paying is calculated correctly or not.They are also not aware of pre payment conditinds and force majeure clause where even fixed rate loans can become floating rate.India needs banking reforms and more public awareness urgently.
Comment by Raj — March 17, 2006 #
Hi, I have a Salary Account with ICICI for last 2 years, Credit Card for last 2 years, Loan Account for last 1 year, Demat and Trading Account since Nov 2005…. and I have never faced any issue with any of them. I think that if you pay your dues on time and do not keep of bargaining for more and more and more than what the bank has promised to offer, then you will not have any issue.
So stop crying – and those who have genuine problems and have written records, approach the consumer forum instead of wasting time crying over here. It is as simple as that – if you have a problem with the bank then instead of approaching the consumer forum or RBI, what is the meaning in writing blogs here.
Comment by Kim — March 20, 2006 #
ICICI is a very good bank as far as my experience is concerned.The way the bank operates,the objectives the management has kept in mind and the fast growth of the bank really make me amazing.recently they opened their Russian branch ,which is quite nearer to my flat where I live in Moscow.I think some of the guys who placed their comments here ,are/were the delqiuent customers of the bank ,who got whip-offs on their butts.
Comment by Shaheed Kirbaloo — March 20, 2006 #
dear friends
last month i come across a real bad experience with icici bank for their credit card. icici staff gave me a lot of hazards in the process of documents collection, in which i have to spend at least 250 rs. on faxes and couriers to icici bank.
but ultimately, they called me after 25 days and disappointed me that i m ineligible for the card facility from icici.
so really i ask if a person earning 25 k monthly as salary is ineligible to have a credit card then what is the sound criteria of icici to provide a credit card to the masses.
and i tell u all to beware of credit cards icici bank.
manmohan kalra
Comment by Manmohan Kalra — March 21, 2006 #
Dear Sir / Madam,
My Account No. – *****635 (Demat Account) & (****-****-****-9000) (Credit Card). My name is Sameer Saxena. Mobile No. – 9810947071.
A) Demat Account No. *****635.
I had given the request for change of Address on 25th February, 2006, for my Demat A/c No.*****635, by walking in the Defence Colony Branch and giving whatever documents, they asked for. I am having a stamped as well as signed receiving from ICICI regarding the same. When i asked them to send me my password for trading A/c, was shocked to learn that the address had not changed after 10 days. I spoke to the Escalation Manager – Avin, who first told me that, I have not given the Change of Address at all; I had to prove him that the defence colony branch is telling a lie. I faxed him the copy of the receiving from ICICI, after which he assured me that in 5 days the address would change. I called after 7 days, he asked for 5 more days. Today, he called me and informed that the address would not change and i would have to visit the branch again. I was annoyed and requested him to connect me to his manager, to which he refused and said nothing can be done. I told him i would complain to the RBI, he said, do whatever you feel like. No one would be calling you now from ICICI and if i wish to get the address change, i would have to visit the branch again.
B) Credit Card No. ****-****-****-9000.
Like the current instance above, I was humiliated by ICICI Bank Ltd. earlier also. It all happened around April – May 2005, when I applied for an Online Card (an add-on card) under my above mentioned Credit Card Number. I was promised that I would be receiving the card in next 10 days. I called the helpline after 15 days, escalated to the Escalation Manager, Mr. Ritesh, who promised me a delivery in next 7 days. I called their helpline again after 10 days, and then again after 10 days and so on. I wrote many e-mails to – customer care department, their head service, but got only acknowledgements that my complaint has been received and some one would call me or meaningless mails like, ‘please mention your card number’, whereas, the card number was mentioned in my mail. I never received any call from ICICI ever regarding that. I used to call their helpline, and one fine day Mr. Ritesh also gave me the same reply – ‘Nothing can be done, we don’t know how much more time it would take’. I asked him to connect to his Manager, to which he replied, ‘I am the Highest Manager out here and there is nothing we can do in your case now’. I told him that I required the card urgently as wanted to do some transactions, to which he seemed not at all bothered.
I have been humiliated; no one seems to care about the kind of service provided by the Bank. The Escalation department is of no good, there is no way a customer can speak or write to the highest authorities. Junior – Middle Officers/Managers think that they are the Boss. Moreover, I have written about 15 – 20 e-mails to various complaint sections. They even replied sometimes, but they were just either – Auto-reply System generated mails, pathetic mails like, mention your card number (attached), whereas the card number is very much mentioned in the mail or mails making a false promise that you would be called soon and your complaint would be taken care of.
If this is the way, ICICI’s escalation department or escalation Managers handle an issue. That no point having such an department.
Thanking You,
Sameer Saxena.
Update (Arjun) : I have removed the credit card nos/ account number info for security reasons.
Comment by Sameer Saxena — March 24, 2006 #
I am one of the ICICI group employees and i sit in one of the busiest icici bank in core of mumbai. I sincerely believe icici is the best bank if you dont have to come to the bank [buy me, it is designed for that :)] however if you come to bank, you better have some patience rather bullying. The reason is simple, SBI and ICICI has similar asset sizes, but SBI has 13500 branches while icici has only 650 branches, take the ticket size of icici is 4 times bigger than sbi [this is a crude assumption], the work load placed on public is atleast five times…
one more thing icici bank is essentially a retail financial shop with skeleton of core banking services. the actual banking process is centralized. number two, the service for group comps is very difficult to provide… for example expecting credit card services in icici bank is something like expecting postoffice to take complaint about bsnl and act upon it just because both belong to government. at best postoffice can help you by collecting your telephone bill on behalf of bsnl, you naturally cant say i have paid my money here you answer me…
second, as an employee i thought icici services sucks.. but i get a chance to interact with customers many are really happy and they want icici service, for the sole reason others are even pathetic.
third and last, some services that icici provides made them darling to small time business guys, like putting money in any branch in the shop’s account for business dealings, it introduced problems like necessiating check of name and a/c number before putting in [well, just in case :) is what customer says] and followup for the screwups in account number name or details in cheque… the best part is customer shouting why u didn’t informed us… it is all pain and suffering… for customers, but buy me, the employees are reeling not able to handle the volumes.. you guys read in newspapers that kv kamath comes at 9 and leaves by 6, here the ground staff slogs more than 10 hrs a day…you really need to emphatize with them.
Comment by Prasath Ramani — March 24, 2006 #
I guess ICICI Better develop a software where a customer service executive could feed in th issues being reported by the customer..it really sucks to keep calling them again and again to repeat the last mentioned problem.I had called up from singapore and was left on hold after reaching the officer for abt 10 minutes to say that they wud let me know later….
Comment by rupesh — March 27, 2006 #
And Here is my story.
I had applied for a ICICI credit card couple of months back.
They send me back a letter saying a card has already been issued to you.
I call them.
First their customer care person dodges all the questions.
Then I insist to talk to the supervisor. She comes on the phone and tells me I have no card in my name. I tell her about the bank letter.
Then she do some “research” and come up with this story that I have neen issued a card 3 years back .
I tell her i never I got a card and this seems like a mistake or a case of identity theft. She refuses to help me out in this one and ask me to follow up on the email.
I had a email conversation with them. After 2 weeks and 10 emails, they send me a statement saying here is the money you owe us.
I again tell them that this card was never issued to me. NO replies.
They have Bank’s chief’s email id on their website. I have send few emails to that email id too. But they have just stopped responding back.
I have never in my life seen such a bad customer service.
I am just worried about somebody using my details.
Comment by Harish — March 28, 2006 #
Hi there.
With regards to ICICI Bank and its shutting down an stuff. I myself do not like this bank, but having worked in this bank, i can let out one secret.
Its a stinkingly rich bank. The best service is reserved only for the top segment of customers, HNIs, and high end users. ICICI wants nothing to with the common man now anymore. Hence we are given the go ahead to close any account of the common man.
I dont thnk this bank can ever shut down, coz they got stinking funds out there an overseas investors, an offshore banking units (FDs are in millions of USD). Its just that this is a bank only for the cream segment of the society. They got too many accounts than they can handle. Hence close off the common man accounts.
Plus in case of any calamity, natural or otherwise, its only the ATMs of the top banks which always work properly, remember 26 July in Bombay, only the top Bank ATMs had networks. Also you can be assured of your ATM PIN protection an other acc security with these top private sector banks. remember the SBI PIN scam where it was an internal jobs with atm PIN being hacked and used.
This is the sad truth, so please do think twice before going in completely for nationalised banks. Divide your fortunes properly between good banks. However i completley agree that ICICI sucks.
regards
Sonia
Comment by Sonia — March 28, 2006 #
Hi,
I was considering opening an NRI account with ICICI bank….but after reading the blogs….i have decided against it. I don’t feel that the consumer protection we enjoy in the UK is anywhere near as robust in India.
Thanks to all for the warning.
Comment by bsuchak — March 28, 2006 #
Even I made one of my NRI friend to change the decision of opening the account with ICICI and referred them here, so instead they opted for CITIBank.
Shame on ICICI Bank… :p
A Raheja
http://www.cyberlawyer.in
Comment by Ankur Raheja — March 28, 2006 #
Is CITI Bank good? What are experiences with CITI Bank?
Comment by bsuchak — March 28, 2006 #
I will just try to get some information from the person concerned in US…. or ask her to leave some comments here.
Comment by Ankur Raheja — March 28, 2006 #
I am that NRI friend of Ankur’s. :smile:
As of yet, they have said that it will take 10 business days for our account to be opened. There are some things that are good (and bad — if in case you do not have a Citibank checking account).
If you have a Citibank checking account (other than the NRI account) then you are able to instantly send money. The day you want to send money you will get that exchange rate.
If you do not have a Citibank checking acct. then it could take up to 3 business days — so you get the exchange rate on the third day — which could be higher or lower than the day you want to send. It becomes just the same as if you would use services such as Remit2India.
You do get 3.5% interest rate, but the exchange rates at ICICI Bank are better than Citibank.
In means of service, Citibank people have been much more responsive and knowledgeable than ICICI bank. ICICI did not even contact us after we had completed their application form on the net — where Citibank contacted us immediately.
If you want more info — just let me know.
Comment by Poonam — March 29, 2006 #
Thank you Poonam and Ankur…much appreciated.
Comment by bsuchak — March 29, 2006 #
Dear Sir/Madam,
Greetings from ICICI Bank.
This has reference to your comments posted on this site. We see that there are specific areas that you have expressed your dissatisfaction over the level of service that has been extended to you. We would highly appreciate if you could provide us with the details of your transaction, your concerns and help us to address and resolve the same.
We affirm that at ICICI Bank Limited, we are working continuously towards providing quality service to all our customers. We always work in good faith and without prejudice to our customer’s interests. It is most unfortunate that you have had to undergo some discomfort. We sincerely apologize for the inconvenience caused to you.
You can write to the undersigned at jitendra.mittal@icicibank.com.
Assuring you the best of our services,
Jitendra Mittal
Assistant Manager
Customer Service Quality – NRI Business
Comment by Jitendra Mittal — March 30, 2006 #
Hi Friends,
It is good to see atleast some one from ICICI posted here. Thanks for Mr.Arjun for creating this platform.
I am not sure wheather ICICI CS helps in solving the issues. Myself had a bad experience with the transaction which done with out my authorization , knowledge… The above gentle man had given a lot of promises and nothing happened…
It is nice to have banking with this bank UNTIL NO PROBLEM occurs, once any problem happened NO ONE IN THE BANK will take care of the issue.
Take Care & Wish you all the best
Comment by Sri — March 30, 2006 #
My experience with icici bank is extremely superb. I had an issue of non credit of cheque sent to Maratha Mandir , Mumbai Central address. I was not aware that the cheque is to be sent to lower parel address. Hence, it got delayed for the credit.
However, I was helped by Mr. Pradeep Nambiar who identified himself as customer service manager and helped me to get the credit as soon as possible. Once, the funds were credited, he called me at my Canada number and informed me that the funds were credited in the account.
I am very much thankful to him and wish him and ICICI Bank a great future.
Comment by Lisha Anthony — April 2, 2006 #
Mr Jitendra Mittal,
Its been six months… when you made similar comments at my Blog and I kept emailing you … and what to talk about solution, I just recived some ready-made reply and no reply thereafter.
And here are you… again trying to mislead the customers ???
In case, any ones problem is solved by Mr Mittal, please share. Thanks !
Comment by Ankur Raheja — April 2, 2006 #
Very interesting point Ankur!!
Mr. Mittal — I think you need to affirm on this.
Really your bank isn’t up to its par that it should be. As an NRI, if you are not able to provide high quality customer service, I cannot even think about investing in your bank. There are no branches here in the US for ICICI Bank so I am not able to go to any place to complain or request information — other than your poorly designed website.
So please first answer Ankur’s comment, and then discuss what changes you will request your management to make in regards to customer service.
Comment by Poonam — April 2, 2006 #
Yes i do agree I’ve worked in ICICI Bank in collections department as a collections manager in madurai and sivakasi . There was no training or clear induction given by my superiors and mgt but they always insist on reduction of POS in a Particular area.I’ve have been tortured by my immedite heads in madurai and coimbatore.
Finally in a meeting at tanjore in 2005 with my ACM & ZCM they harassed me and they want me to resign my job.They would have given me a chance in my own place .Due to their talks i resigned the job in front of them and came out of the room.
I’ve lost my future due to my short term career with ICICI bank
Please don’t have any link with ICICI bank they are blood suckers.
Comment by vijayakumar.rs — April 2, 2006 #
Following is the revert we gave to Mr. Ankur Raheja.
—–Original Message—–
From: JITENDRA MITTAL /IBG/IBANK/L-PAREL [mailto:jitendra.mittal@icicibank.com]
Sent: Thursday, December 01, 2005 7:57 PM
To: A Raheja
Subject: Your mail of November 21,2005
Importance: High
Sensitivity: Confidential
Dear Mr. Raheja,
Thank you for your mail of November 21,2005 wherein you have expressed your concern on the delay in crediting the remittance for USD500 sent to the account No. 01540150**** vide money2india tracking no. M2A0099**** . We sincerely regret the inconvenience.
We refer to the news item dated June 29,2005 in ‘ Business Standard ‘ wherein we have mentioned about the remittances being processed by is in 1 day. Please note that this was not with reference with all modes of remittances but was only for our ” Insta transfer’ mode of remittances from select overseas branches.This service is not available in the US.
We have separate turn around time ( TAT) for different modes of remittances which is displayed on our website http://www.icicibank.com/nri . The TAT for E-transfer mode is also displayed on our website at the following link – http://www.icicibank.com/pfsuser/icicibank/ibank-nri/nrinewversion/e-Transfer.htm.
The product used by you in the US was E-transfer. The complete process for the Automated Clearing House ( ACH ) clearing in US takes 3-4 working days for the final credit to be confirmed to the receiving banks. The settlement full and final only on completion of the clearing cycle after which the funds are applied by ICICI Bank.
Please note that as per our records, the above request was initiated on November 15,2005. On November 21,2005 , we have credited Rs. 22,605.00(USD500@45.21/USD) to the beneficiary’s account No. 01540150****.Please note that the funds have been credited on the fourth working day from the date transfer was initiated. Hence there is no delay in the above transaction.
With regards to the issue of lower exchanges rates being provided by us, please be informed that the exchange rates applied on the said day are as per the USD-INR card rates specified by the bank and also displayed on the website. The exchange rates applied to such transactions are based on a slab wise structure depending on the amount of the currency.The higher the amount, the better is the rate applied.
We affirm that at ICICI Bank Limited, we are working continuously towards providing quality service to all our customers. We always work in good faith and without prejudice to our customer’s interests. It is most unfortunate that you have had to undergo some discomfort. We sincerely apologize for the inconvenience caused to you.
Looking forward to your continued patronage and more opportunities to be of service to you.
Warm Regards,
Jitendra Mittal
ICICI Bank Ltd- NRI Services
Customer Service-Quality Group
2nd Floor, Trade World ‘B’ Wing
Kamala Mills Compound
Lower Parel, Mumbai – 400013
Comment by Jitendra Mittal — April 3, 2006 #
And sir what about the following email…. i.e. the main issue… which is still unresolved….. please provide the reply to this email…. first !!!
Which was emailed you initially… i.e. in the first place !!!
If you try to side-track the issue…. what is the use…. ???
Have you ever replied ot the following main issue….
—–Original Message—–
From: A Raheja [mailto:ankur@(edited to avoid spam)]
Sent: Thursday, November 17, 2005 7:27 PM
To: JITENDRA MITTAL /IBG/IBANK/L-PAREL
Subject: RE: Your review posted in ankurraheja.com
Sensitivity: Confidential
Sir,
Thanks for your email and kind words..
But at personal level I dont think your bank is in any way concerned for the discomfort of the clients. And the state we are in… it is not discomfort but Harassment caused by Ashok Vihar Branch, New Delhi. We can register not only a case with Ombudsman or Consumer Forum but also register an FIR, for the misrepresentation.
I don’t know exactly, which part of the website you read…. but what I am concerned with is the issue of Address of Current account with the said Branch. Your Bank says… there exists KYC guidelines and I am also Law graduate and understand, what is meant by those guidelines… and for your information guidelines also mention that Customer should not be Harassed in the name of the guidelines, and that is exactly your bank is doing. I really appreciate that atleast your Bank followed some part of the Guidelines !!!
To prove that your Bank is wrong… we have opened the account with the same address, with the Canara bank. We never had any relationship with Canara Bank but still they trust us but even after having account for 1.5 years, your bank has no faith. SHAME !!!
And all our Remittances are struck as we are not operating either of the accounts. But will be forced to use Canara Bank account from next month. As the matter seems will take longer and have to be routed through the appropriate authorites.
And as your designation says… NRI Business… I don’t think you will be able to help except providing some other contact. Where we will keep on contacting… like fools.
That’s what we have been doing for the last two months… to resolve the matter I personally visited ICICI Bank, Regional Office, NBCC Place, New Delhi. The incharge Mr Panda was not available and we have tried and tried phone like fools and even we tried to have his mobile number, and delibrately such a number has been provided which does not exist… this is the LIMIT !!!
And now the mater will proceed with Peheradaar-CNBC-Awaaz and then either with Ombudsman or Consumer Court and also a criminal action will be initiated.
It’s your bank to learn that the customer is not a fool, but still a King !!!
Regards
A Raheja
B.Com (Hons), ACS, LLB, OCA, APGDCA, CCL
Cyber Law Consutant
Advocate, Delhi High Court
To your email the folowing email was sent on 07 December… where is the reply ???
And when the money is received in the same number of days… how it can be said to be resolved…. :roll:
—–Original Message—–
From: Ankur Raheja [mailto:ankur@(edited to avoid spam)]
Sent: Wednesday, December 07, 2005 1:25 PM
To: JITENDRA MITTAL /IBG/IBANK/L-PAREL
Subject: RE: Your mail of November 21,2005
Sensitivity: Confidential
Thanks for your reply Mr Mittal,
But the point is, the transfer is done electronically and not through snail mail.
Please note, at other end also the money is transferred using ICICI acount facility only. And the amount is debited from the remiiter’s account within few hours.
My father Mr V.K.Raheja retired as AGM from Central Bank of India and has over 38 years of experience in Banking. And we know the remittance information is received here just the next day, but your Bank’s staff seems lazy to credit the amount immediately.
In case there are lot of transactions, then your Bank should employe more staff. Further, on many occassions, your call center has given lame excuses for delay in remittances, which cannot be digested.
Anyway, thank you very much for your time. We have other matters also with ICICI Bank, all the matters will jointly before the court. Mr Imran Siddiqui, Solution Manager, ICICI Bank, Delhi, now don’t have guts to reply.
Regards
A Raheja
Advocate, Delhi High Court
Dear Mittal, so the second one was the last email that I sent… where is the reply ???
And what about resolving my issue in the first email… :p
Comment by Ankur Raheja — April 3, 2006 #
ICICI bank credit cards are a major scam.Please look at all your bills very carefully.My Brother was billed for a subscription to a magazine that he did not ask…he hates reading.
My brother has been trying to call the bank since Dec2005 to correct the error in his statement but the bank has turned a blind eye and deaf year to his plight.They definitely employ thugs in their billing section and I would be happy to join any public interest litigation against the bank that would put an end to its fraudulent ways.
ICICI kept on phoning me to accept a credit card which I refused very categorically.However,they have insisted on forwarding it to me.I sent the courier back unopened but it reflects the very crude nature of their sales and marketing practices.
If this is the 2nd largest bank in India and it claims to be the No 1 in customer service,then god is the only reason why Indians still have institutions which pose as banks.
Comment by cherylann — April 4, 2006 #
Hi,
I fully agree with all the comments posted here.
people working in there branches are ridiculously trained or untrained. They just know how to say sir & nothing else.
These are unable to issue me credit card in spite of having mine FD in there lien. It has been almost 2 months when all the formalities are done, but still not single call from them. Call centre people dont have any record of the pending transactions and they advised me to contact branch manager of concerned branch. But the BM there has the least knowledge of banking. She just listen to me wondered what to do next. They again say we dont have any info.
I think they have lost my original FD and all otther original documents.
I am contemplating to file complaints with consumer forum.
Comment by Abhinav Gaur — April 6, 2006 #
hey man!
the whole thing abt this icici is so sick tht i agree with the crusader. as far as i am concerned he( icici crusader) can contact the banking ombudsman. at least they are fair. thts what i am going to do if they ever call me again.and lemme tell u tht they can actually bring the goddam bank to their knees with this ombudsman
Comment by Avin the great — April 8, 2006 #
Mr Mittal… seems you are busy drafting the reply to my emails. Is it… but a clarification for you… here we are talking about the past emails only :lol:
Just that I didn’t get time to sue your bank last year… but dont forget the Consumer Protection Act provides for 2 years as limitation period… so let’s hope for the best :-)
Good Luck !!!
A Raheja,
Advocate, Delhi
Comment by Ankur Raheja — April 9, 2006 #
Why do one take health plan? ISn’t it becoz in time of difficulty u are benefitted out of it keeping in mind the clause they have mentioned.
My daughter had undergone a surgery last year.I had filed my insurance papers for claim. After few days they send a rejection fax note.Reason: It is a predefined illness and is from birth.Though the illness is not predefined as it was diagnosed few months back and secondly it is not from the birth.Who kn;ows it better?They or the Doctor who have treated her.
I filed my papers again and again I have received the same reply.
I would request kindly do not be in false belief that insurance policy of icici is a good one.They make calls to u for taking their policy and later it is we who run afer them.
What is the use of such kind of policy when it cannot serve us at the right time???
Comment by madhu — April 10, 2006 #
One more amazing fact about ICICI@Car-loan. I applied for ICICI Car Loan which they conveyed is approved. After numerous calls they did not deliver the cheque to me (‘aaj sham tak aa jaye ga’). After much wait, I managet to finance the car on my own and asked the loan-personnel that I do not require the loan any more. Look what happend after a month… they deduct the first EMI from my a/c. REASON: The loan is still ‘ACTIVE’ in their system irrespective whether the applicant has receive the money or not. Guys, be double sure about this auto-debit thing.
Comment by Amit Rambhia — April 11, 2006 #
I’m a french and despite some warnings given by friends,I chose to send money to India through ICICI online facility (Netexpress service). On the website they claim that the money is remitted within 3 working days to a non-ICICI account.
Ofcourse, they give you a tracking number and different dates are mentioned (date of request/date of reciept/date of credit in beneficiary’s account) but there is always a gap of 10-12 days between the date of remittance shown and the actual remittance in beneficiary’s account!!
I asked the ICICI customer care (NRI service) to help and assist me (though they seem polite and speak as if they are going to resolve the problem immediately) they never have been able to give me a satisfactory reply.
Now, again I’m waiting for my beneficiary to recieve the amount for 13 days and the ICICI customer support doesn’t care at all.
I think it’s a shame for such a big name as ICICI and causes bad reputation for your couontry. Because in Europe the bank services are fast and banks do care for their customers.
If you have any suggestions or any clue about the possible cause of this delay, please be in touch.
Comment by Greg — April 12, 2006 #
Hi,
Look now, ICICI is bringing laurels to our country in general and banking industry in particular.
It seems the bank has accepted that they can go only this far in terms of customer service and they cannot go beyond it.
I think we shud give them a standing ovation for obnoxious and incapable people working there and also to their system n controls.
Salute to them all
Comment by Abhinav Gaur — April 13, 2006 #
Hello;
I also feel the service declared by the ICICI Bank (Hyderabad) for satisfaction of customers are not providing. I registered for online bill payment of BSNL Bill and HUTCH Bill with ICICI Bank in Feb 2006 and the registration accepted but for HUTCH bill the payment not meteralized in due date and BSNL bill paid from my acct but after 17 days BSNL disconnected my phone and data one broad band service stating that bill not paid.
So I feel the service advertised by ICICI Bank is not giving service in proper way.
Purusottom
040-27221572
Comment by Purusottom Paikray — April 13, 2006 #
I will be thankful if the ICICI management is appraised of the fact that their tall claim of services at the base branch is reviewed and verified since the branch always misrepresents the facts to the management and the bank accepts those facts without verifying the facts from the customers.
Their set reply is to personally visit the base branch even when the base branch is not providing any solution but asking for compliances which one can not fulfil.
I am the nominee of an account wherein the nomination has been duly registered and the compliance was done before the branch manager and now for past six months they are insisting on the the same documents and compliances which are impractical and not provided in the banking industry.
I shall be glad to join a movement against the bank for their unreliable and impractical compliances to just retain the funds of the account holder.
I have approached the Investors association to lauch a movement in the media locally.
Comment by Ramesh Kapadia — April 15, 2006 #
Is it Legal for ICICI credit card division to debit card holders ICICI bank account for his ICICI credit card dues without his concern.
Comment by Sachin Vichare — April 17, 2006 #
Hi Sachin,
You must have opt for auto debit facility while taking the credit card, that is why they are debiting ur account.
But yes, your concern is fully valid, these people levy absurd charges, the communication of which is not done previously and at hte due date they debit ur account.
As they receive the money thru this easy route, the customer complaints are entertained just for the name sake.
And the customer is at the loosing end as he would have not paid the incalid charges had the auto debit not done.
I’ll advise you to opt out of the auto debit facility by calling helpline, to stop paying their invalid and absurd demands.
Bye
Comment by Abhinav Gaur — April 17, 2006 #
I had an account in citibank. An I used their overdraft facility once. After making the interest shoot up, they made me pay half the amount(unbelievable!!) I took as overdraft. I closed the overdraft. Then they sent me a credit card without my applying for it. Then they charged me service charge of 4669 Rs for the credit card I didnt use. I told them to close my account. Which they promptly refused until I cleared up all their cooked up dues and sent a mail to chennai for the closure.
The plots seems to get thicker as there is no guarantee that they will close the account citing lost mail … and further charge me service charges which may sound like new word from a dictionary.
They have ensured that the chap who use citibank never sleeps.
I may have to approach the consumer court
Comment by sanjeev — April 18, 2006 #
[...] Interesting enough, this blog entry talked about how ICICI didn’t have good customer service, but really, Citibank isn’t better either. [...]
Pingback by :: Neeraj & Poonam’s Weblog :: Our Journey Begins….Together » CITIBANK NRI SUCKS!!!!! — April 18, 2006 #
I hate ICICI bank had a ver bad experience and citibank is the no1 fraud dont ever do banking with them i have an corporate accunt i wish i could change that but it is an company account they allways deduct amount from sb account when i ask them they give stupid answers frequent complaints would not help atall citi icici sucks big time
and moreover these nationalised bank like SBI are not customer centeric at all to clear payorder they allmost took 15 days can you beleive it !!!!!!!!!!!!!! they say they were on strike so what is customer getting out of this these banks suck big time they are incompetent
Comment by Anjana — April 19, 2006 #
I have savings account with ICICI Bank. One day the executive called me from call center and given me information that sir u are elligble for Gold credit card. The executive got some password from me and told me that we are given you a Credit Card. But than after they never infrom any instruction from bank.
Comment by reginold — April 20, 2006 #
I hate ICICI Bank. Never open any account in ICICI Bank. Never got any loan from ICICI Bank.
Comment by Dipal — April 20, 2006 #
Frustrating exp. with ICICI Customer service-DONT OPEN A/C
I have really frustrating exp. with ICICI Bank which forced me to close my account and open in some other bank.
Even i had 2 account nri and local account with icici still the customer service i got is pathitic and when i asked the email id of the head its been told that they can’t tell anything just write to customer service.
What the hell is this if i need to complain about someone then i have write the same person wow:)
I am out side india and my password for internet banking is changed and i dont know new password so i requested to authenticate me over the phone or make arrangements to give me money as i need but they haven’t where when i was in india i requested for password change but they took there sweet time. Now i m problme but no one to listen.
so, please dont open account in this bullshit bank.
Comment by Sanjay Kumar — April 20, 2006 #
i want a personal loan of 60,000 but the problem is i have only 3 month bank statement and my take home is 5500. i want a loan of 60000 with low rate of interest. plz help me
Comment by SANGEETHA.M.NAYAK — April 21, 2006 #
With anger you blame only ICICI Bank. Becaue you had experince only with them. My self, gave an ad in The Hindu news paper. From the next day I start to receive calls from HSBC Credit card, Standard charted bank credit card, City Bank Credit card every day. I found that those calls are all coming from associates specially from T.Nagar branch. I start to ask their phone number and the details about their manager and their cell number also. The joke is that from the same office I used to get 3 calls from different girls. Means the office distributing the phone numbers to all staffs to call. Any one tell me where to give complaint about this. Some time I used to take the phone numbers to the respective Telephone line provider like Hutch, AirTel. But it is not the solution. Is there any site available to register complaint for investigation on line. If so pl. give me the details. I will publish at the site http://www.chennaizoom.com at Alangola Chennai. Thanks
Comment by Azad — April 23, 2006 #
ICICI BANK very dangerous for NRI…
Comment by Rahul — April 24, 2006 #
I have a horrible experience with ICICI bank. It is the worst pvt. sector bank.
They withheld my cheques for the loan and I had pay bribe to get my cheques.
They said that there are many people to whom the bribe amount will go. If i don’t pay bribe then i shall not get the loan. As i was in a hurry to complete all the formalities, I paid the money.
Plus,i and my family had to bear the worst ever time of our life.
Comment by MS — April 24, 2006 #
Hi Arjun,
I just wanna share my experience with the great HDFC Bank. We are having sal A/C with HDFC. Unfortunately I had taken SIP (Systematic Investment Plan). The Amount was debited from my A/C, but after 1 month also I have not received related documents. So called up HDFC Call center to get some numbers related to ‘Mutual Funds’, but these guys always gave me faltoo numbers, which neither ring nor connect.And to get these faltoo number also I was forced to wait more than 20 mins. Once luckily I managed to get a number from call center which he said ‘HDFC Investment Cell a piece of shit’, I called up that number, but the guy who received the call on the other side, said ‘Im no way related to Investment shit’, I’m related to Insurance shit.
Comment by hari — April 25, 2006 #
HI my name is Suresh Kumar.M.V, and I have relation ship with ICICI, as savings account and Home loan account holder. I received a mailer letter from ICICI, sent from Rahul Mallick ( Business Head-Personal Loans) saying that I have pre approved personal loan offer available based on my Home loan transaction. The letter denotes that:
“Dear Suresh Kumar Mani Vijay,
Your relationship with ICICI bank entitles you to a “NO Income Proof” personal loan for Rs.1,36376/- Valid upto 28th February 2006, at an EMI of RS/-4661-payable at 36 months.( 14%)
Now the issue starts, I have applied this loan on 21st of February from your Nugambakkam branch, through the Executive Mr.Karthik, and he was Irresponsible whom I have never seen. I have applied the loan since the rate of interest is low, and the amount I was applying for marriage needs. The form got approved and executive called and said first that, your form is approved, and the amount is 83 thousand. Then I straight away said, what is this, The letter shows that 1.36, and you say its 83. Again after 30 mints he called up and now I can max give is 93. This was really disgusting, and I never expected the service from your executive. So what I did is I went to your Nugamballam ICICI branch for the second time, after 4 days the loan approved, and said I would like to spk to the manager, and I was introduced to Mr. Ilayraja( Manager personal loans) he explained me the process, and he said your eligible stands only 93 thousand and I apologize for the miss communications. So at last we sorted out the issue, and accept the amount for same 93 thousand, with 14% interest. So Ilayraja promised me that he would inform the same executive Karthik to collect the rest of the checks for the formalities to proceed the case, so Karthik did call me after a day and asked that where he Could collect the check, and I asked this gentleman to collect it from my home, and this happened on first week of March, and he never responded back regarding this issue. Waited and called many time this executive on phone to reach, but he never responded the call. Finally I went to your bank for the 3rd time regarding the same personal issue, though you say it happens at my door step, but here it’s all I have wasted my time on this. So what here on the 3rd visit was I was about to meet Ilayaraja, and he was not, so I met another person named I.Paraneetharan( Manager Retail loans) and He said, sir, again he apologize for the Karthik and said its our mistake, let me see what could be done, and I would retry to push this form and get the status, this happened on 8th April. So On April 10 th He send the executive and collected the checks, for the same loan, and as of till date the loan is still under process. He says I could give the loan but would be at 16% rate of Interest. But when I Spoke to your call centre person, miss. Preethy said that who said its 16 percent, I see that you still have that loan available on the system at the rate of 14%, and she did send a mail to the Nugambakkam manager, but they said that we can do it only for 16%, bcz that’s was an offer, and its over now. My question is When I have applied the loan before the Feb 28 th, , and if your executive fails to collect the document within specific time frame whose mistake is this, For your mistake the customer should not injured at hire rates…. Is that service you provide to all customers, commit some thing, and do some others? I need the Justice on this and loan at same rate whats I was offers on the letter.
My Home loan account number is: LBCHE00000363118.
Reference number provide by your call centre :3720-6354-6160-5254..
Need your reply at most earlier. Thanks for your help in advance.
Regards
Suresh
0-9940373601
Comment by Suresh kamar — April 25, 2006 #
if you want to get your work done from the icici idiots , the best and the only way is to send them a feedback with lots of sarcasm and complaints and to some extent foul language.
I managed to do it .
I think they work only that way.
i have applied for a credit card 2 months back and although it has been approved i havent recieved the cards inspite of getting the atm pins for over 2 weeks.
And the funniest part is that they want me to call them to correct the address which they have wrongly provided to courier company and they say the address update is not possible before 11 days.So one of the bastard told me that if i wanted the card call us after 11 days otherwise it will be with the courier only
i sent a feedback on their site and strongly criticised that arsehole. In return, they have sent me an apology letter.But i am still waiting
i totaly agree that icici sucks!!!!
Comment by jubin vora — April 26, 2006 #
i had very bad experience with icici bank. i on 16 april with draw money from syndicate bank in mysore through icici bank debit card but my amount didnt come out . it was 2500 rupees from cash machine and based on my complaint they said tey have all ready verified from visa that my transaction was a complete and successful one . i just hate this and i am not going to leave icici bank.
Comment by shoukath ali khan — April 26, 2006 #
Hi Sir,
This is regarding the deduction of Rs 1000 from my account no 022701501080 and Debit Card No – 4667300227015807. Some correspondent from your company came to Hindu Rao Hospital came and coordinated with Hindu Rao Hospital to open a zero balance account for the salaried people out here. But when it came to depositing the salary , our HR people told that this is having some problem so u please give me your other account number. As I was already having another ICICI account when I was in ESCORTS HOSPITAL FARIDABAD, I gave it to them and salary started going into the ESCORTS HOSP’s ICICI account rather than HINDU RAO’S ICICI account. Now as a layman one does not know that if salary is not transferred into the account , it automatically gets converted into Normal account , and one has to maintain some quarterly balance. I had opened the account with Rs 1000 which has been adjust by ICICI for not maintaining the same quarterly balance. I talked to your customer care on this , she says that this info is passed to your HR team that the account status will be changed when salary is not debited. But if I see my 10 years experience on this having opened so many salaried accounts , I do not see any HR Team of any company nor the ICICI representative informing any one on this loss as none of them is going to suffer due to this problem. ICICI will get free of cost Rs into their accounts by deducting these charges and HR Team does not loose anything by not informing this to any of its employees. It is our hard earned mone which we need to loose. Also your customer care person says that we cannot inform each and every person that your account is going to be debited this amount as your salary is not coming. Then why does it inform the people after 1 year that ur account is in dormant condition. Why do we loose our Hard earned money due to miscommunications. I hope you would try to improve something on this part on this like giving some information on losses and charges levied while a salaried account changes to Normal account a month before leving the charges so that the customer is aware and can take the action accordingly. I would also like to request you to please revert back the amount asap and change the process of levieng these charges without informing the customer.
Hope that if u place urself as a customer will understand the problem much better in the process.
Comment by Neeraj Kumar Gupta — April 27, 2006 #
hi
my issue of vehicle siezing has been solved . let me add here that the top brass of icici was prompt and quick in addressing my sense of hurt and insult.
i think they did a good job . i request you guys to remove my comments from this blog.
as of now there is no problem between me an icici bank :-)
regards
Rahul Deo Bharadwaj
Flat No.106 Plot.No.2
Rajasree Apartments
Shobana Colony
West Marredpally
Secunderabad
500 026.
Cell :9849128646
Comment by Rahul Deo Bharadwaj — April 28, 2006 #
i would like to highlight my problems with ICICI bank
1. i have a salary account with ICICI bank A/C # 006401015420 for the past few years as you are aware. i rarely make cheque payments but my first cheque book was over and i requested for a new cheque book which they sent me, naturally as i had only 1 a/c with ICICI i did not check the cheque book for the a/c #, however i was in for a great shock. having a saving a/c with SBI i usually do all my cheque payments vide the SBI but since i had a new cooler installed and they required a bearer cheque and SBI being on strike i thought i would give them a cheque from ICICI ( new cheque book ) so i did. and they came back saying that the drive in brach where they went to encash the cheque told them that i had no balance in my a/c, i was surprised as i had just got a mini statement from the ATM on 6.4.06 saying i had more than enough balance to issue the cheque to the coolerwala. so inspite of being unwell i went to the drive in branch and showed them the mini statement after rechecking with their computers they came back to me saying that i had 2 salary accounts ( A/C # 006401015420 and A/C # 006401021450 ) with the bank and one which i had issued the check from ( A/C # 006401021450 ) had no balance, when i argued that i had never opened another a/c except my salary a/c they said that it may be a pure technical error on ICICI bank’s part. i would like to know how such technical errors can take place and how can an a/c be opened on my name without my consent or signatures – i would appreciate if you could take this matter up with the higher authorities of ICICI what if someone is operating a/cs in different names of other people and those people do not even know of it, also what if my salary would have been deposited i the a/c which i had never opened and i would not even know about it. we trust the banks with our money and they commit such technical errors. this is just not how we expect responsible banks like ICICI to operate – we also lose credibility with our vendors due to negligence and technical errors on the ICICI banks part.
2. the 2nd. goof up is from their credit card dept. they sent me a credit card inspite of my not asking for it and saying that it was free of charge. then when i got a statement from them i saw that they had deducted directly without my consent rs. 700/- as credit card fees. when i called them up to say that they should refund my money they replied that they cannot refund the money but that i would have to buy something worth rs. 700/- and that i should go to the credit card div in their branch office and give an application to terminate my credit card. as you know we hardly have the time to do such things so i still have not got my refund of the credit card fees.
i would be most obliged if some one could take this up with the ICICI management, i would also like to inform our other ICICI A/C holders so that they are more alert and do not face the same problems.
thanks and regards
reena
Comment by reena chudasama — April 28, 2006 #
As i’ve read all those things, am unable to believe such things happens with ICICI. I have a Saving Account with ICICI Bank from the last 4 year and that one is of Student A/c (Is there any other bank offers it, pls let me know?) till date believe or not i’ve never visited the branch, Guys…we are in the new era of banking if we dont want to change the old outdated ideology of banking (visiting the branch) so there is no way out cause u dont believe ur bank but i believe and everytime, everything i’ve got my stuffs at my doorstep without any further follow ups free of cost. A bank which provide product for every kind of individual, every class of people and even different age groups of people.
Youngster Account for below 18 yrs(Quarterly Average Balance (QAB) Rs. 500/-)
Bank@campus A/c for college Student above 18 yrs(QAB Rs.500/-)
Women’s Account for womens
General Account (QAB 5000/-)
Qauntum Optima Account ( An A/c where a individual can enjoy interest of FD alongwith normal Saving Account QAB 5000/- but if balance crosses Rs. 10,000/-, the excess amount enjoys the benefit of FD interest in multiples of 5000/-)
Senior Citizens (Higher Int Rate)
Is there any other Bank have such products for all ?
I can trust blindy on my bank ICICI and for all ur kind information. i’ve the knowledge of all these above Accounts is due to faith,respect and keen to know to about their products which i read from the website icicibank.com i want to build my more good relationship and want to invest further with ICICI.
Am currently working with a company and interested for investment for differents products…what it means ….ICICI BANK is a bank which helps a child or a Student to start Saving, planning for future, encourage them to invest, making them Smart, exposure to financial products this is what the BANK is !!!
I think every other bank should follow the same footsteps…..And about Nationalised Bank YES it is Good when u r late Guard wont allow u in…Dustful place….u have to stand chairs may be broken or less….services starts for 5 to 6 hrs and if it 8 to 8 YES u need to thank ICICI the initiator.
And about MNC’s like HSBC, CITIBANK, STANCHART, ABN AMRO etc need to recall abt the EAST INDIA COMPANY which has arrived in India for business and what happens….
ICICI is an INDIAN Bank we need to encourage such bank instead of comparing with MNC’s and atleast dont compare it with Nationalised Banks they are the worst one…mind it !
If u have any kind of problem try to contact Customer Service, they are ready to help u in all the possible ways and never say No….!!!!
Get in touch today, to get ur queries resolved believe me i have trust on my bank:-
Customer Service No. 91-22-28307777
Email ID:- customer.care@icicibank.com
And that’s what they say “HUM HAI NA”.ICICI BANK always there…
MNC’s Aaj hai kal nahi, kya pata….
Nationalised Bank..HUM khud hai aur koi nahi….mind Guys…Guards with a thick moustache wont allow u in if u r bit late….
What will u choose ??? Do u love ur money think again, money is going in ur pocket or in another country (MNC’s), or it is decaying with the dust in Nationalised Bank or
Want to earn each and every day alongwith privilege services at ur doorsteps i. e. ICICI BANK
Regards,
Tabrez Khan
Comment by Tabrez Khan — April 28, 2006 #
Not only to individual… but also big companies can’t take their pathetic services anymore. One of my friend’s company took loan from ICICI bank, and when the time came to transfer the amount for the last more than 24 hours, they have just one excuse … OUR SERVERS ARE DOWN.
And does the company BOSS can digest this excuse… no way. So the friend has to suffer unecessarily…
Now question arises… when the ICICI Bank charges more than Nationalized banks, than why is the services poor…. do they only want to make profits and dont have any responsibility towards the customer.
SHAME on you ICICI bank and its employees…. better close down your bank than making other suffer… and if still want to contnue & can’t improve, here’s a simple solution -> take a dip in the handful of water !!!
One more NRI compains at his Blog: http://www.gsharma.com/2006/03/30/123/citi-nri-vs-icici-nri-bank-account/
Comment by Ankur Raheja — April 28, 2006 #
The problems mentioned above can occur with any bank. Yes, I agree it is a menance but we have to wait till a proper system is in place. RBI is working towards this. I personally did not face problems with ICICI bank but believe that all of you faced problems. We are not living in advanced countires like UK or USA. We need to accept the practical difficulties involved. Things are changing though. Im not supporting the banks. All of them suck big time. Meanwhile banking problems can be solved my raising a hue and cry at the branch. My friends have done it. If it does not work you can go to a banking ombudsman. They will kick the banks ass.
Comment by Chaitanya — May 2, 2006 #
I am TCS Employee I have my salary account in ICICI
When I tried for transaction in SBI ATM amount 12000/- not recved but deducted from my account
Comment by Sanjay — May 4, 2006 #
guess what my girlfiends’s account was debited by ICICI bank for 21,000/- , whithout notice or approval !!!! this bank sure sucks bigtime dude, Infact we are [lanning to move to Consumer Court
Comment by Suyash — May 6, 2006 #
Being a customer of ICICI bank is no way a pleasant experience. The good thing is that there are these toll free numbers where you can call, but the sad thing is that nothing happens. The customer service instead of resolving any matter point to some vague guidelines etc and do nothing.
Having said this, I tried to open an NRI account with this bank. Happily all the top officers from this bank were at home to get the forms filled , signed and ended up giving the new account Kit consisting check book and online banking password.
Here comes the fun part now. I tried logging in and I couldnt, I called the customer support and they said , Oh the password expired because I didnt log in last 60 days.. I told them, that this account is new and has been active only for 15 days, to this they didnt know what to, but they said they will mail me new password in Mail. 15 days goes by, no courier .I asked them the status they refused to give me answer but instead said that they have send another courier. 1 week goes by and no courier, I call them again and this time they said that it was undeilvered becuase my address in India was out of the delivery zone. I explained that My address in India was in the middle of the city, it has been existence for last 10 years, and more over the ICICI bank Branch is only 4 minutes away from my house. This time they said they will send it again. Another 4 days goes by , I called them to find out, this time they said it was send to the Bank Branch . I was puzzled why it was send there , I asked the customer service why the password was send there, they said they didnt know, but some one will have to pick it from there, I said NO my members of house are old and they WILL NOT Go there .
At this point I was so sick of them, I said I just wanted to close the account, and suprisingly the representative said ,I can write and ask my account to be closed, and disconnected.
I wish I can take my account somewhere else, This is just a warning others, I think all banks in India are worst, But this one is perhaps at the very bottom.
Comment by Ashish Gupta — May 8, 2006 #
I am preparing my attorney to sue ICICI. Please send me with your cases and experience and mail me to maduraompraksh@yahoo.com
Comment by Omprakash — May 8, 2006 #
Dear Arjun
Dont you think that it would have been wise if you had spoken to someone at the ICICI offices. I don’t think that you come from a city which lacks an ICICI branch. Agreed the customer is the king, but then anyone is not perfect. Instead of posting queries it would have been better if you had given solutions instead. They would have been welcome.
Regards
KV KAMATH
CHAIRMAN
ICICI BANK LIMITED
Comment by KV KAMATH — May 9, 2006 #
To: whoever posted “as” kv kamath. … the email id that you have used is not KV Kamath’s email id! :) + your ip point to …”Pioneer Online Pvt. Ltd. Internet Service Provider, Andhara Pradesh State of India”
Its not only me who is having problems. Look at the 150+ comments above…. Around 100+ say they have problems!!!
Comment by Arjun — May 9, 2006 #
ICICI is the worst bank. Never, never approach them for a home loan!
I got a home loan sanctioned but had to bribe the lawyer’s employees & bank employees to get it.
Against my loan application, I got a letter from ICICI that the cheques have been prepared with so and so nos. Just a few days before the sale deed, the executive from ICICI bank (franchise) phoned me and told me to furnish an additional document in original, which I never had, since it was with the original owner. This executive asked me to pay Rs. 15000 for waving off this condition. No communication was sent to me in writing. No one cared to give me a call on the day of sale deed. Bank told me that the cheques are in the lawyer office.
I was taken aback as I had paid the remaining amount from my side to the seller.
Finally I paid Rs. 10, 000 as bribe and lawyer’s executive who then brought the cheque before the sale deed otherwise the sale deed would have not been executed. My family were so frustrated and were actually depressed.
Even wrote a letter to Kamath but he never cared to write a reply.
Comment by SMohan — May 10, 2006 #
I used ICICI Bank’s Money2India to transfer funds successfully a few times. But the last time I did, the destination bank rejected the funds and reversed the transfer. Since then I have been trying to get the funds back from ICICI Bank. The destination bank provided the details (UTR Number and date) of the reversal transaction, but for about 5 weeks now, ICICI Bank still insists that the funds were transferred successfully to the destination bank.
I have contacted them over a dozen times throught their toll free number and Email. Every time they either repeat the same wrong information or ask me to wait for 48 hours and call them back or ask me to Email to nri@icicibank.com.
After five weeks, I even filed a complaint with the RBI with the department that deals with the electronic transfers. Even though they have promised to help, I have not received any response for about 4 days.
I even filed the complaint with headservicequality@icicibank.com which is the complaint escalation department, but no reply for about 4 days.
The bank and the people seems to lack integrity and any concern for quality or customer service. Keep away from ICICI Bank!
Comment by Paul Jospeh — May 10, 2006 #
Mr KV Kamath will come here to comment…. good joke !!!
Come on ICICI Bank.. this won’t work.. try somethings new. LOL
And what is meant by… “Instead of posting queries it would have been better if you had given solutions instead”
FYI Mr ICICI, it is ICICI Bank’s duty to provide solutions and not customers… it is really funny, that we have to remind ICICI that you have to provide solutions.
Just, few days back, ICICI account Manager was talking non-sense, so I had to remind him, “its your duty to serve us”… then he came to the point :razz:
A Raheja
Advocate, Delhi
Comment by Ankur Raheja — May 10, 2006 #
First let me thank Arjun Prabhu for the blog. Someone needs to tie the bell to the Cat. I mean Sue the ICICI and that alone will be a way to correct ICICI.
The question is , Who has the strong case to legally proceed?
Regards,
Maduraompraksh.
Comment by Maduraompraksh — May 10, 2006 #
I had taken a car loan from ICICI bank. The payment mode was ECS auto debit. ICICI didnot take the 1st instalment inspite of sufficient funds in my account for that month. After 3 months they woke up and started asking for the 1st payment.
They have been since then constantly harrassing me to give the payment for which i am not responsible. I would like to know what are the laws in such cases? Why is consumer made to suffer because of bank’s mistake. Whom do i seek for help? Will sending mail to pehredar@moneycontrol.com help? Can someboday help me?
Comment by Thomas George — May 11, 2006 #
Hey Thomas,
You are not the only one mate, even I have had a bad experience with ICICI.
Back in January when I was in India I applied for a 3 in 1 trading account and so I was also provided with savings account. And as I was a NRI they said I could have my account running in just 5 days, which did not start untill 20 days. So, I called up so called customer services and asked them about it and they had no clue what was happening. And something interesting to tell you, I wanted phone number of local branch in Baroda, and the person in Customer Services said he is not authorised to provide the phone number of branch and if I still wanted one I shoud personally visit the branch to have it.
Well this all ended somehow and I received my Baking password but they did not send me an ID to operate it and when I called up from the UK they said they would need debit card number and cheque number and all other non-relevant things for just providing me my own ID, which on other hand without password wont work.
Well to help you out, there is this provision from RBI to help customers if they have not been treated well, its called the
‘The Banking Ombudsman Scheme’ and as far as I know they are strict with this code of conduct. The link to the page is
http://www.rbi.org.in/scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm and the link to the forms is http://www.rbi.org.in/scripts/AboutUsDisplay.aspx?pg=Ombudsmen.htm . Have a look there and if you have all the details just fill in the required forms and send it asap.
Well and the root cause for this problem as far as I know is lack of customer service attitude in India, for which we all are responsible as we all get angry when we are not treated well but very few of us are ready to provide the same service to others. don’t mean to offend anyone but that is what I have observed.
As Ever, EVERgreen….
Bomy GANDHI
JAI HIND….
Comment by Bomy Gandhi — May 11, 2006 #
Hi,
There is an interesting comment in 149, which alone seems to be a lone wolf supporting ICICI. I don’t think ICICI is the branch that support student services. Even in the case of Students Account,I guess, Debit Card, Drafts etc are heavily charged. They only emphasize you to spend more and get entrapped in vicious debt circles.
Most of the colleges have only extension counters of Nationalized Banks and I guess the PSU banks aim at making savings as an habit, in paradox to the attitude of ICICI.
Also, ICICI bank has also been in the headlines for the following reasons:
(*) Fraudsters setting up alliances with Banking Personnel to make illicit cash withdrawals from customers accounts in ATM.
(*) Forged signatures to withdraw from the bank.
(*) Even Infinity A/C Transfer too, I guess suffers from this menace.
(*)Of late, their DSAs have started with Card On Card offer for giving new credit cards and with this you get the following bonuses:
(#) Your old card is now vulnerable to more fraud, since you are giving the photocopy of the card along with CVV number in the backside etc.
(#) Associates like Lombard etc automatically setup standing instructions to debit your card for junk payments whatever they feel so.
Comment by Deepak Kumar Vasudevan — May 11, 2006 #
My 2 cents -
I initiated a netexpress transaction for around 1 lakh from Europe on may 5th. the money was debited the same day from my local bank . but i did not see any updates on the tracking website of ICICI. after a couple of days (9th may) i sent an email to nri@….. and got an auto acknowledgement saying someone would get in touch with me. i waited for 2 days and nothing happens. by that time i had started looking up websites (such as this) for feedback on their services and it really put me on panic mode. i emailed them again yesterday(11th may) , but no response to this email.
But, today i got a confirmation from my brother that the money has been credited in india. And I checked the tracking site, and it says the money reached them (ICICI) only on the 12th (while my local bank was debited on 5th may) and it appears to be credited the next instant into the indian account. Is that really possible?? I wonder where the money was during these intermediate days! Ofcourse I am very glad that the money is alright, but I am very angry with them for putting me and my family through so much stress. I am aware that many people have gone through worse experiences than me. But that is not a good enough excuse for the bank. They are obligated to deliver what they promise. Or even an acknowledgement from the customer service that someone is working on the case or that there were technical difficulties or whatever the reason would have been welcome rather than an empty void!
Could this also be sent as a complaint at this website that is quoted above ‘http://www.rbi.org.in/scripts/AboutUsDisplay.aspx?pg=Ombudsmen.htm’ or are there loopholes in their disclaimer that will make my complaint useless. I would be glad to do what I can to stop this from happening to someone else or at least make them aware of the *risks* involved.
Viji
Comment by Viji — May 12, 2006 #
I want to know what i the highest level to which case can be escalated in ICICI Bank?
Please do not suggest customer care…
I want some concrete answer
Comment by kamalpreet — May 13, 2006 #
ICICIBANK *** BULL SHIT BANK ****
I applied to home loans with ICICI Bank. I came to know that the whole department is corrupted. They wanted BRIBE to disburse my loan. These people are nothing but blood sucking bastards.
My loan is sanctioned way back in march and now its may. Still no sign of dusbursements.
WORST of all i applied for FIXED Loan and they converted it into VARIABLE one. I`ve given up hope.
Comment by Manpreet Singh — May 13, 2006 #
I have been banking with ICICI for last 7 years from Chennai . I wanted to open a new account in Bangalore for Online Trading . Can you imagine its 20 days since i registered for it through call centre .
No body has turned back . I feel ICICI is loaded with accounts that they don’t feel the need to improve their services.
Its the worst i have experience.
Comment by Smitha Santhosh — May 15, 2006 #
I wish I had seen this blog 4 weeks back. I am having a hard time to my Home Loan processed and its such a big pain in the ass to find where my documents are – since all of them contain personal financial records including my SSN. I think ICICI is liable for lawsuits in USA – if they indulge in SSN thefts – since they have thier Banks based here.
Has anyone filed for a lawsuit against ICICI so far? Any Ideas ?
See my mail to Head of the Customer Quality -
Dear Ms.Satinder Kaur,
Full name – Siva Anbalagan
Account details – Home Loan # 99900NNNNN
Contact information – NNNN xxxxx Drive, #NNN, Arlington, VA 22202, USA
I am sending this mail in deep frustration over the handling of my Home Loan application. As you can see the below email thread and based on my online application towards a Home Loan, I have been trying to get the process initiated since last month. Now I understand that my personal financial documents that were sent along with the application have been lost in the myriad desks of ICICI Bank. It is not just the sheer ineptitudeness of the response from ICICI bank – but the imminent danger of losing my financial documents that scares me a lot.
I have sent 2 sets of documents to ICICI Bank Home loan division – 1 in New York and one in Bombay. I was later told by the customer representative that the Documents sent to NY would eventually be sent back to Mumbai Home Loan office. To this date no one has been able to find where my documents are – even though I have proof of delivery for both dispatches. Further more – for every request on the status of documents – the response has been sedate and speaks of callousness. I am really surprised that a banking organization like yours trying to compete in a global environment can still be lethargic and be very Governmental in every way. I am a shareholder of this company and have an NRI savings account in your Bank and have every right in its true sense to be sorry about the state of affair.
I do not see any logic behind the high application fees and processing charges that ICICI bank charges if I don’t get that level of service expected out of such a company. If I am ready to take a loan at a higher interest rate from ICICI ( as against the lower interest offered by other Indian banks) – it is for only the high level of service people like me would like to get from your company.
I would request you to take personal attention in this regard and find out what the next steps are. I cannot afford to lose another set of documents if I do not have guarantee that my documents would reach the right people and certainly I would not be willing to pay the service charges for such a low quality of service. I am contemplating on what my next steps are if my financial documents are not found.
Deeply appreciate your response.
Comment by Siva Anbalagan — May 15, 2006 #
Its obvious if someone’ here then he had bad experience with ICICI bank and its service. Arrogant, complacent and lackadaisical is what one can describe them as. I haven’t received my statements (hard format) since an year, don’t know to which bin they are stuffing it to? They stopped one of the services and now they say “you didn’t respond timely to the request we had sent, hence we are stopping the serivice”. Pathetic customer service to add to it. Bugged up with ICICI, i’m just waiting to change my bank. Any suggestions of a decent service offering bank with good online service aswell.
Comment by Krishna — May 16, 2006 #
IN THE NATIONAL INTEREST,
The Honorable Prime Minister of India,
New Delhi.
Subject: – Illegal activities of M/S ICICI Bank Limited.
Reference: – Your letter No. RS/LOP/36/2002 dated 8TH January, 2002.
Respected Shri Dr. Manmohan Singhji,
Regards,
With reference to above, I would like to recall your kind views expressed in the year 2002, against M/S ICICI Bank Limited, (as a Leader of opposition in the Parliament of India) in your above referred letter, under your signatures, in the matter of criminal case pending since the year 2001, in the court of law at Jaipur, against M/S ICICI Bank Limited including their Chairman, Managing Director and other senior officials, u/s 420, 120-B and 500 of Indian Penal Code.
Further, in the above referred criminal case against M/S ICICI Bank Limited and others, the honorable High Court at Jaipur bench Jaipur, on 18.07.2005 has ordered to vacate the stay, (which was granted earlier, in favor of the said bank) and also ordered to proceed with the trial against the said bank and others, which is pending since 2001, in the lower court
Furthermore in December 2005, during their Initial Public Offer of equity shares, M/S ICICI Bank Limited with criminal conspiracy and by the help of their merchant bankers of the said issue i.e. M/s JM Morgan Stanley (P) Limited, M/S DSP Merrill Lynch Limited etc has managed illegally, to misled the Securities and Exchange Board of India, The Reserve Bank of India, Registrar of Companies (Maharashtra), National Stock Exchange, Bombay Stock Exchange etc and further successfully cheated the Indian Public by collecting Rs 5750 Crores from them, on the basis of false declaration on oath and by concealing the true facts of the above mentioned criminal matter pending against them, they also abused the Indian Judiciary by raising absolutely false allegations, openly in front of the millions, against the hon’ble Rajasthan High Court at Jaipur Bench Jaipur with the criminal intentions, for their illegal gains.
It is also pertinent to mention here that, in existence of the afore said order dated 18.07.2005 passed by the Hon’ble High Court against them, particularly in the serious criminal matter (AGAINST BANK) u/s 420 and 120-B of I.P.C, it was morally necessary for M/S ICICI Bank Limited to seek the prior permission from the concerned High Court, before going for any such IPO, but due to their criminal bad intentions, they choose to ignore to do so.
However, looking to the circumstances and the series of the serious crimes, committed by the second largest bank of our country M/S ICICI Bank Limited and others, which are grossly against the acts and the standard of a genuine bankers of our country, as such, now they have no legal or moral right to continue their illegal banking business in India.
I, Rajiv Agarwal as a most ordinary citizen of India, feel my fundamental duty to put the entire known facts of the matter, in the kind knowledge of the supreme, ultimate and the most responsible and capable authority of India.
At last but not least, it is my humble request to the honorable of India to order to the concerned ministry and other authorities, to take immediate necessary actions in the matter, in order to stop continuous offence against the investors and common man of our country and to uncover the faces of enemies of the nation among the public of India.
Thanking you with my sincere wishes LONG LIVE INDIA.
Yours faithfully,
Rajiv Agarwal
R/o D-114, Jal Vayu Vihar, Sector-10,
Vidhyadhar Nagar, JAIPUR – 302023.
Phone- 98280 88880.
Comment by RAJIV AGARWAL — May 16, 2006 #
I prefer e-banking with ICICI – no complaints there – software developed by Infosys, i believe? ;-)
But I simply can’t stand Nationalised banks. I went to Canara Bank in Basaveshwaranagar, Bangalore recently and asked for my latest balance – I was asked to give a Letter to the Branch Manager!!! I mean, how ridiculous can that get? The guy at the counter could have simply asked me for an ID to identify myself and then told me the balance or printed it out.
A completely contrasting picture at the same bank but at the MG Road, Bangalore office. My dad walks in every month and hands over a tiny chit of paper with his account number on it. The guy at the counter (who is apparently paid a king’s ransom to do only this job – i have seen him at the same printer for years now) looks at the chit and gives my dad a printout with the balance. All in 2 minutes!!!
Guess I will go in for the Canara Bank Internet banking feature… but you know what? I have to fill a form and hand it over personally to the Branch Manager!!!!
Comment by Harish Acharya — May 23, 2006 #
Using ICICI credit card is injurious to Health.As u wont sleep at nights if u use.
Comment by Advani Dhanesh — May 23, 2006 #
Harish Acharya,
I agree. ICICI Infinity is very much good compared to branch and phone channels. But I would’nt agree that is because of Infosys. The best efforts of ICICI Infinity are due to the BackOffice personnel of ICICI.
In fact, Infosys is trying to put every little to damage the reputation of the software. Now the current version of BankAway (the software name) is Finnacle, I believe. Inspite of bringing to their notices some security discrepancies and/or deviations, neither there has been any responsible incorporations for amendments or corrections or a courtesy acknowledgement from the Finnacle Team. The finnacle page is available here: http://www.infosys.com/finacle/index.asp and Finnacle Contacts page is here: http://www.infosys.com/finacle/Contacts.asp
Some of the issues in Finnacle (BankAway): [Some may be core technical]
(*) After you log out of Infinity, they use an age-old Microsoft ActiveX Control called Web Browser. This is basically to close the web browser, pretending some security precaution of account abuse prevention. However, the implemenation is highly buggy. This component is no longer supported. And latest operating systems like Windows XP SP2 would block it. The correct way is to use JavaScript to handle the situation.
(*) Too much of control on the user. Back/Forward/Right Click etc. A blend of user-friendliness is required.
Comment by Deepak Kumar Vasudevan — May 25, 2006 #
Advani Dhanesh,
I agree with you. Unless you keep pinging the CustomerCare repeatedly, the ICICI CreditCard statement never arrives in time. Also, it always carries some mistakes in the address or some other details.
Comment by Deepak Kumar Vasudevan — May 25, 2006 #
I STRONGLY agree!!!!!
I am with ICICI for last four years and i was not happy with the service charge this rubbish bank applied to my account and when my sister went to the bank (as i cannot bcoz i am in the U.K now) she was promised by the B.O.M, Meenakshi (at their Neelam Chowk,Faridabad,Branch) that the charges would be reversed when i faxed them from U.K and she promised me aswell that the charges would be reversed and they did and then guess what??
I was charged again!!!! and the B.O.M when contacted again says:- I never said that and we don’t have the time to deal with you only we have other customers to deal with aswell.
In true sense ICICI is a marvel!!!!!
And on top i am being literally chased by them to open a NRE/NRO account with them.
I would rather stand in the ‘Q’ then see my hard earned money going down the drain in the name of ‘No Q’ service!!
Who wouldn’t?
Comment by Anuroop — May 25, 2006 #
I have an icici bank credit card and have paid above rs.5000 over uselesss policies that they have burdened over me. As said above, even after multiple cancellations i was continously billed for about three months. Last but not the least, They surprisingly (or shockingly) sent me an anonymous mail informing me that i had purchased a Rs.5000 worth mediclaim policy. Hey…. But i hadn’t even known this. How could they? The call centre chicks talk so sweetly that you can’t be harsh to them.
Yesterday i paid my airtel bill online of Rs.2300 and they levied Rs.800 as an interest for online bill pay on my credit card.
Why are they doing this. Can’t they work honestly? When will indian laws come into existence or it will still be bling? F******g
Comment by Nikhil Joshi — May 27, 2006 #
I ahve applied for ICICI Gold credit Card against my present Gold Credit Card of other Bank for more than 5 times. The person comes and collects the credit card front and back copy fills up the form and marches out. Can i know where are the copies of my present Gold credit card are have they been shredded or ICICI is eating bhel-puri in it, No one cares for any one in this world, my dear the copy of Gold credit card which was attached while applying for ICICI credit card has a credit limit of 1 lakh 60 thousand and ICICI is unable to approve my credit for more than 5 time it is a big shame for the entire team of credit card department when other banks can issue with credit limit above 1.50 lakhs then why can not ICICI . some thing wrong and stupidness is going internally in apprval of credit cards. Never will i apply again hell with the ICICI cards
Comment by SANJAY SHARMA — May 27, 2006 #
It is high time that an authority like RBI or Banking Ombudsman should really look into this serious issue. Infact many people have expressed similar kind of opinion about ICICI Bank.
Any minimum intelligence person can understand the impact this Bank is causing to various people in their day to day affairs.
I do not believe that senior mangement of this bank is not aware of these kind of problems. They are deliberately keeping a deaf ear and blind eye to these issues. Infact it is not the service people who should be blamed. Atleast they are puting some effort in listening to the problems of their customers.
Whereas holding the responsible positions in the bank, the senior management people should be put in jail for causing such invonvenience to the people. Afterall, they draw their monthly bread from our hard earned money which is being deposited with them in various forms. They do not have minimum curtasy in addressing the problems of the people.
They have staffed the bank with most incompetent people and if they cannot manage such size, it is their incompetency and by virtue of their position in the company, they are passing that dirty and filthy culture to the entire organization.
Comment by Sriperumbuduri — June 1, 2006 #
It has taken more than six months for ICICI bank to link my changed saving account with Trading account . at the first instance they lost / did not act on request for change of address.then they say they found some discrepency and and on querry stated that the documents have been sent on old address. They did not care to inform me on phone or email or the branch where i sumitted the documens .
I was asked to resubmit the documents , which i did about one and a half month back .
It has taken more than six months and thus by the lethrgy of this Bank I have been denied oportunity to trade and take benefit of booming market . their lethrgy has caused me heavy financial loss .
the height is that when i approched branch manager of Hardwar nranch , he did not have time and simply directed me to the concerned executive .
I need advice , if i can claim damages from bank for the financial loss caused to me .
Comment by NK Srivastava — June 2, 2006 #
my car financed by icici was stolen on 9th december. i submitted untrace report within 2 months. then i was given a bulk of papers some of them requiring icici to fulfill. it took a lot of time .finally i submitted every thing completed on 18th april 2006.tata a i g assured me the cheque to be despatched to icici within 7 days. and they did.but i was told that some wrong person had recceived the cheque. so a new cheque was sent to icici on 4th of may. it was returned(as claimed by tata a i g ) then after repeated requests they sent it again on 22nd may yet to be delivered i dont know whose fault it is but i am being charged the interest throughout.any solution?
Comment by mukesh dang — June 4, 2006 #
I do not think that ‘pehredar’ will take up the issues with t ICICI bank ltd as the channel is getting many many ads from them. I wish I am wrong ( But my complaint sent to them has not been acknowledged.) any Experiences ?
Comment by NK Srivastava — June 4, 2006 #
I had availed a money saver home loan from ICICI Bank. Though the interest in this kind of home loan is a bit higher than the normal home loan, I still had availed this, because of the fact, that if you keep your extra money in this money saver home loan account, then you gain extra interest over that money, which helps in getting the loan tenure to be reduced or the interest portion gets reduced. depending upon the way you want to have it. I had availed this home loan in December and on 7th of january, my first installment got deducted. On 8th of January, I flew to USA, Chicago thru my company, TCS. I had availed this loan, because I knew that I would be travelling to USA, and by putting extra money in the money saver account, I would gain interest. Now as things would have it, on 16th of january, the first time, I tried to transfer some money to money saver account. But alas! I could not find any option to do so. Then and there, I sent a mail to Yogesh Goswami, an ICICI bank employee, whom I dealt with for getting this home loan. He replied back, that he will look into the matter. I did not get any response. Then I wrote to customer care of ICICI bank. after around 2 months of mail correspondence, I got tired of repeatedly explaining my problems to customer care. I wasnt getting any solutions from them, rather they were giving me some stupid advertisements of ICICI bank products. That was a real torture to me. I searched on ICICI bank website, and got the customer quality head mail id, and escalated my problem. Then after some time, I got a call from that office, and eventually, some Mr. Ganesh Chawan came into picture. After around 2-3 weeks, I came to know that somehow, by mistake of ICICI bank, despite the fact that I was paying the money saver loan interest, the home loan that I got, was a normal home loan and not a money saver loan. I was shocked to hear that. Anyways, some Mr. Puneet Sharma from ICICI bank had contacted me by then, And he assured me that everything will be sorted out. He sent me the documents, so that my loan can be converted to money saver loan. I filled in the document and sent him back. I did not receive any correspondence until this monday. And that too, because I sent him a mail on Friday, I agree, that was a bit rough mail. He replied that the document was not filled properly and that he is again going to send me the documents. In my reply mail to him, I asked him that if has forwarded my request for a compensation from ICICI bank, because, I have lost so much of interest over the extra money that I could have put in my money saver loan account, in the last five months, and that too, because of none of my fault. The whole purpose of my availing the home loan was defeated because of this stupid mistake of ICICI bank. I am pasting his exact reply ‘As far as the current discussion goes, the problem is more with the communication gap than an error of submission. Further, am not charging you 1.75% fees which I usually charge while converting a normal account to a money saver account. So, compensation for the gap is already been borne by me upfront.’.
This is ridiculous. I am being blamed for ICICI bank’s fault. Where was the communication gap? I filled up the documents for Money Saver Loan account. I am paying the interest of money saver loan. This error of submission cannot be justified by saying that it was a ‘Communication gap’. If this is a communication gap, there is no point of advertising the bank as ‘HUM HAIN NA’. Moreover, I am being told that by not charging me the conversion fee for changing the normal home loan to money saver loan, you are obliging me??? This is called customer harassment. Blaming me for no fault of my own is the worst that I have got from ICICI bank.
Comment by Smriti Dua — June 7, 2006 #
Wow Arjun, your site is turning into an ICICI Bank complaint forum. ;)
Comment by MadMan — June 11, 2006 #
Hi All,
I have had the worst ever experience with ICICI Bank than any one else in the history of ICICI Bank. I am a Software professional. And I, unfortunatly forced to use their Credit Card during May, 2002. And have been a regular payer of all my dues. During April 2003, I had a credit to the tune of Rs.8,000/- and odd in their credit card. And have their receipt with me for that due amount. They have not sent a single statement to my home address and I was really moving from one city to another. The amount due on my credit card as on date is, what I guess is, somewhere between Rs. 1 Lakh to Rs.10 Lakhs or even more, only those fuckers know. Everytime I call, some lady will respond and tell me just ignore this and have a nice day. If I call another day some other Ass guys will speak to me ” harshly” and give their address inviting me to their office for some kind of harsh treatment. This kind of mixed reactions I am getting from them and in a dilemma what to do. If I drop in to their office, they will show a statement to the tune of I don’t know what amount…
Now, I am not using their card, ofcourse, I can’t and I believe I am just one of those unfortunate millions of people using ICICI Bank out there.
Oh God, Will u please put your “hammer” on this Sick and Fucking bank and crush them to tiny pieces and make them feel, what we unpleased customers feel and cry about them. Will you do it for your true followers ?
Niranjan
Comment by Niranjan — June 13, 2006 #
ICICI SUCKS
NRIs
CALL OR EMAIL FOLLOWING SENIORS AND BOMBARD THEM,
ICICI CHIEF IS IN DUBAI, HIS NAME IS MR. NIMESH SHAH, HIS CONTACT NUMBER IS 00-97-150-4564277 FAX: 0097-14-3966994, EMAIL: nimesh.shah@icicibank.com
krishna tumuluri: head in india; mobile number: 91-98211-49886 india , landline: 91-22-2653-8808 email: krishna.tumuluri@icicibank.com
another contact: amarjeet singh walia mobile: 91-98218-88177
call them and send your complaints, though they have not helped in my case , but you can always keep them on toes.
Comment by jain — June 13, 2006 #
ICICI REALY SUCKS, SUCKS, SUCKS……
Mr NIRANJAN, EVEN I HAD A SEVERE BAD DAYS WITH THEM FOR ALMOST 2 YRS…..I JUST FU**** THEM AND MOVED OUT…..DURING 1997-99 I HAD A CORPORATE (DELOITTE) GOLD CREDIT CARD, WITH 7.5 LAC LIMIT, ONE FINE DAY I WAS SENT AN URGENT LETTER TO PAY OUT 12000 AS OUTSTANDING AMOUNT THAT WAS SOME ONE ELSE CHARGE DR TO MY CARD, AND THEN THE STUPID PEOPLE KEPT CHARGING INTEREST AND DELAYED PAYMENT CHS AGAIN AND AGAIN…..THEY DELEBARTLY MAKE MISTAKES LIKE THESE AND FUCK THE CUSTOMERS AND IF U DONT PAY UP THEY R SO ARROGANT THAT THEY SEND GOONS AND POLICE TO UR HOUSE TO RECOVER THE MONEY/ CARD OWNER……ASSHOLE BANK…..ASSHOLE GUYS AS MANAGEMENT TEAM
DURING MY 4 YRS STAY IN US :-
THE SHIT BANK IS MUCH WORSE, FROM 2001 TO 2003 I WAS USING THE M2INDIA $ REMITANCE FACILITY IT WAS GOING ON FINE TILL 2003 END….ALL MY $ REMITANCES (SMALL SUM OF 500 TO 750 ON A MONTHLY BASIS) FROM US TO INDIA WENT ON FINE….BUT WHEN I REMITED A HUGE SUM OF 8000$ END OF 2003 SO THAT MY DAD COULD PAY OFF THE HOUSING LOAN IT JUST VANISHED IN THE WAY…..FOR 5 MONTHS…..MY MONEY WAS GONE…..3 LACS OF MY HARD EARNED MONEY WAS EATEN BY THESE ASS HOLE BANK AND THEY KEPT BLAMING THE REMITANCE BANK CITI BANK AT NY….FOR NOT REMITING THE FUND…..I HAD AN A/C WITH BOA ATLANTA AND THEY GAVE ME A CERTIFICATE OF REMITANCE FROM CITI BANK THAT THE MONEY HAS BEEN CREDITED TO ICICI’S NY A/C WITH CITI BANK WITHIN 7 DAYS OF Dr AT MY BOA A/C….SO HOW COME THE MONEY VANISHED…….AS PER ADVICE OF BOA OFFICIALS I HAD TO TAKE THE HELP OF THE COPS AT ATLANTA AND BOOKED A FRAUD CASE AGAINST ICICI WITH THEM…..IT WORKED WONDES….WITHIN 15 DAYS I GOT A CALL FROM NYPD THAT MY CASE IS BEING CLOSED AS ICICI HAS APPOLOGISED TO THE ERROR AND IS REMITING BACK THE MONEY TO MY BOA ATLANTA A/C…..ALONG WITH 2.3 % INTEREST FOR 4 MONTHS…..BU THE ASS HOLES WERE MORE CUNNING THEY DEDUCTED 75$ FOR REMITING BACK THE MONEY…..
DONT EVER THINK OF DOING ANY BUSINESS WITH THESE ASSHOLE BANK…..I STILL RECEIVE MANY OFFER LETTER FROM ICICI…..ALL OF THEM GO TO THE TRASH BIN AT MY HOUSE…..GUESS IT’S THE CORRECT PLACE FOR THE BANK TOO……ICICI NEEDS TO BE TRASHED….
Comment by kris — June 15, 2006 #
How much collection charges apply for DD of 100000.
Comment by Hridya — June 16, 2006 #
i agree the persons working over there are real bastards , and what about the bank ha ha ha ????????? the super ——————— . not single employee u will find there who can solve u r problem on the same day .
i accept this happens in all banks , but if same in this bank then why to give mor service charges , , other charges , and above all , Miscellaneous ( no one knows about this if u ask any of the BAS____ employee of THE BANK every one will send you to a diffrent table / counter .
they are used to pass the loans without verifying it perfectly and then the disturb the innocense people
really they are real BAS______ AND MUCH MORE THEN THAT
Comment by RAJEEV KUMAR AGARWAL — June 18, 2006 #
Home Loan Application no. 7775927532 dated 16/05/2006
Sir
I sorry to intimate that My offer letter for loan facility Vide Application no. 7775927532 dated 16/05/2006. I had started the document submission 10 days prior to sanction letter date. Since then on daily basis your executive has been approaching for different signatures, documents, which are being collected from me. Even after several telephonic reminders I am told on daily basis that my loan amount has been approved and cheque will be issued within a day or so . But even after one and half month nothing has materialized. Let me know when will the loan get sanctioned. My file is getting handled Mr Manish K Patel Mobile number 98251 16618.
I am fed of following up with you people to that extent that it gives me the feeling that I have committed crime by applying for loan to ICICI. Does it so much of time to get loan sanctioned. Is this the normal processing time. I will never advice any of my friend or colleague to ever approach your Bank for loan.
Hope you will ring to console me. Further I am going out of station for one week from 23/06/2006. and I fail to understand if you sanction the loan in that period. When will I go for dastaved (Registration). I have been following up with Mr Manish, Mr Prakash and Mr Dinesh but all of them are assuring me that they will revert back, but never did so. They have even got me to sign Blank security cheque, Pre-emi cheque, signature on blank facility agreement etc. Now I am scared that Bank may misuse it.
Sorry for the language used but cannot help.
Regards
S. Chaudhary
C/15 Madhuram Complex, Jivraj park, Ahmedabad. Gujarat 380051
(m) 98250 31664
Comment by Samarendu Chaudhary — June 19, 2006 #
That’s fine. I too have a salary A/c and home loan from ICICI. The postdated cheques which have been collected in advance from me by ICICI for the loan has been lost and the penal interest of 2% + 225 was also charged to me for the due.
ICICI Bank = Errors + Interest for Errors.
Call ICICI for clarifications – no accountability no responsibility transfers the call or ask to call up to some other person.
For us apart from over personal and official pressures an added one for the mind & loose money thru phone / internet and post.
Its really a bad time to be a ICICI customer
Comment by R. Joseph Shyam — June 20, 2006 #
B Sathish Kumar
Chennai – 601302
Mobile: 9840865997
20 June 2006
Sir,
There is a mad rat-race among the commercial banks to find clients for
Home Loans. They employ franchisees for this purpose who create a lot of
confusion and financial loss to the gullible customers.
I am working as software professional and was looking for buying a plot.
Two weeks back, two guys from Media Marketing Services Private Limited,
a franchisee of ICICI Home Finance Company Limited approached me. I told
them I wanted to buy a plot worth around Rs 4 lakhs. The guys gave me a
‘Home Loan’ application form. When I told them I wanted to buy a plot
and not a house, they said that the application form was the same for
both. I filled-in the form, gave away supporting documents and a cheque
for Rs 3929 as processing fee.
A few days later, they handed over a loan sanction letter (for Rs 7
lakhs, though I had asked for only Rs 4 lakhs) and asked me to give the
documents related to the proposed property for carrying out legal and
technical opinion. After this stage, started the problems. There was no
response from the franchisee/bank and after several attempts, I got
several contradicting responses. The customer care department of ICICI
gave a stunning reply stating that the bank had stopped sanctioning land
loans below Rs 10 lakhs five months back. If the bank had stopped
sanctioning property loans below Rs 10 lakhs, why did they collect my
application and why did they sanction the loan ‘in principle’? No
answers from anyone – the franchisee and the bank.
I asked for a refund of the administrative fee collected from me, but
the ICICI bank refuses citing the clause in application form which reads
“Administrative Fee non-refundable”. Legally the ICICI bank may not be
responsible for a refund, but what about the moral question? A friend of
mine who applied for the same loan along with me has also lost Rs 3648
in a similar way. Is it not tantamount to cheating or daylight robbery?
The bank is morally responsible for giving us a refund of the
administrative fee. Will they?
B. Sathish Kumar, Chennai
Comment by sathish — June 21, 2006 #
Hello all,
I too have issue with icici. I once applid for a account transfer at ICICI. when I requested for account transfer and came to the Besant Nagar branch for this, my debit card was surrendered there. I had explained to the officer there that it is not needed to surrender the debit card during account transfer. But the officer with GOOD KNOWLEDGE at ICICI did not agree with me and took my debit card and tore it then itself. After that when I got my new account number and went to bank for the enquiry about the debit card, another officer asked me “why did you surrender the debit card? This is not needed for an account transfer from another branch.”!!!!
Then I had to wait for another one month to get my debit card active.
Comment by Anil — June 21, 2006 #
Hi Satish
Your case is very much similar to mine where bank refused to give me loan.So i wrote their higher management following on a link on the website of ICICI bank and luckily i got the Admin and processing fee refunded.On the ICICI banks website follow the link for “Escalate your problem” and write your case in detail.In acse they dont refund Go to Banking Ombudsman of RBI.Dont leave these cheaters go unharmed.
best of luck.
Comment by Raj — June 23, 2006 #
New strategy by ICICI – Credit Card Division, now instead of last date for payment… it is mentioned “Pay Immediately”… and next month what ever day you pay, you are asked for Late Payment Charges… as you didn’t pay up before the invisible date… LOL
Comment by Ankur Raheja — June 23, 2006 #
My Experiences with ICICI Bank:
1)Hidden Costs with loans:
I have salary account with ICICi(no other choice..!!) and applied for car loan with the ICICI, the agent asks me to verify my signature with the bank along with Photo ID which they say would caost 150/-, it was quite surprising , rediculous as the the account is with the same bank and loan applied for is to the same bank
2)Resetting the Internet account password requires to submit a manual application form in the branch or post it to head office..and it takes 10-15 business days, wats the point of internet if customer has to submit change password request manually via post.
3)Customer service people promises things when issue arises but there would not be any reference number for the request hence if the issue is not resolved you need to call them again and new agent picks it up and you have to start over again…but issue history or log never maintained to track the progress on it.
Comment by Kiran — June 26, 2006 #
[...] India’s number two private bank (ICICI) never fails to get at least one black mark in a month. Here is an interesting weblog, which counts on the innumerable complaints from people around the world. Check out Arjun Prabhu’s blog. The most salient feature of ICICI is that they have tall claims about the 365×24×7 Phone Banking. But whenever you call PhoneBanking you would encounter the following messages: [...]
Pingback by ViewPoint 24×7 » Blog Archive » Is your money secure with private banks? — June 27, 2006 #
As i want to transfer some money to my sisters account
I tried to go into the icicibank .com site , but unfortunatly it is not opening
I dont know what is happening with Icicibank.
when i tried through google icicinri site is opening as a private site saying about travel and some other business and a advertisment that this site is for sale.
can you tell through which site i can do internet banking.
bipin
Comment by S.S.Bipinchand — June 27, 2006 #
hi everyone, i read most of your postings and thought that i should also post some. Now before i start i would like you all to know that i myself am i franchisee of icici, but before you all start to get angry and frustrated with me let me explain this….everyone here has read about the problems form a customers point of view, but i think that you should also consider it from my point of view. In regards to Mr satish’s woe, let me tell you this, #1, icici has stopped giving loans nder 10 lakhs from jan 2006, BUT they do give it in some cases if the customer profile is good and the eligability is more than 10 lakhs. #2, you cannot get a sanction letter without leagle and tecnical quries being solved first(so i’m surprised that you got a sanction letter) i’m based in bangalore but throughout the country the rules are the same. and as for you calling customer care, which makes no sense at all coz there’s always a number printed on the sanction letter just below your name and address….so either your sanction letter is fake or maybe what your saying is not exactl what happened, i dont know nither am i accusing you of anything. Anywayz the whole point of me saying this is that i know most franchisee’s are not credible enough but that does’nt mean that all are’nt. Agreed that the bank has some really dumb people working as their staff but still, you need to know the right way to deal with things. And as per policy no processing fee can be refunded, i’ll tell you why. To process your loan the bank has to hire people(agency other than franchisee) for verification of your home and office plus has to send your property documents to the lawyer for leagle clearance plus send a valueator to value the house you want to buy or mortgage or site that you want to purchase(by the way the bank has also stopped loans just to purchase a site. You can take a composite loan to purchase and construct) so to do all this the bank does’nt charge you anything untill the sanction letter is given, which is an expense to the bank, in case a person is not eligible or turns out to be a defaulter then the file is rejected. Then the bank looses money, they don’t ask the customer to pay do they ? So after the sanction letter is issued to the customer the processing fee is taken and banked to recover the money spent on the customer for processing the loan. and let me tell you that valuation of property alone costs a lot, leave other expenses. So make sure that when you recive a sanction letter that the number of the concerned office which processed your loan is printed and also read the conditions mentioned, dont just blindly sign, as there could be conditions like subject to leagle clearance only the loan will be disbursed etc.. in which case if property documents are not in order then even though the sanction letter is given cannot be disbursed. Some of you may say that why give the sanction letter when the leagle or other conditions are not cleared, well my answer is that icici has got to the #2 position in india by being aggrasive, and that is why if all the docmunts are in order the loan can be disbursed in 72 hours or less(i’ll explain the proces in short but to the point if you’ll let me, if you all are not pissed at me for writing this) SBI is #1 that’s because its the oldest and has the highest number of branches.(i guess) And let me tell you this, i as a franchisee have faced a lot of customers who think that they are king, just because 10 different banks come offering them loans, ad’s that they see on t.v saying how easy it is to get a loan, but those are only if relevant documents are given, after they are lending you money and have to be careful to do so, as would you if the tables were turned, so some people i have met(customers) behave like loards, saying blah blah blah, but most of them are’nt even eligible to take 5 lakhs and say that other banks are offering me this and that. So in the end all i wanted was for all of you to see things from my side also and know that getting customers for loans or things like that is NOT A WALK IN THE PARK, customers can also be difficult at times, but at the same time i also understand your frustrations….i think i have at the best of my ablity explained what i wanted. If in case you need any help your welcome to post quiries on this blog to me. And i sincerly hope that your issue’s are sorted out.
Comment by jay — June 27, 2006 #
my icici bond got matured on 26/06/06 but i am unable to get the cheque so far. how is then icici is differ from other nationalise banks. the service displays the dignity of the bank.
Comment by shiv shanker prasad — June 29, 2006 #
Let me tell you this. ICICI bank is much better than Citibank by all means. I had a Citibank credit card some time back with auto-debit fecility from my Suvidha account as I had my salary account with them. Every month there used to be some extra charge and I explicitly had to call them to get it removed. Also, they’ll go any distance to sell you their products. I was given a debit card which I can use IndianOil petrol pums for no additional charge. Only in a later statement I found that, I’m being charge an annual charge or Rs. 250 for this card!
My experience with ICICI bank is far better. I hold a savings account, car load and demat account with them. So far, there is not even a single rupee debited extra from my savings account.
Comment by Prashanth — June 30, 2006 #
This is the most F&^&*( bank ever. Never in my whole life could i think i would be treated like this that too with deposits close to 10 L. am just waiting for the right moment to close the account.
everything is a pain with them home loans / auto loans / simple service. when i wanted to speak to an executive the dumb chick had the audacity to pick a number from a machine and then meet her. what does she think she is, a queen.
this is pathetic, and all this happened at commisiarat road, bangalore.
Comment by Vijay — June 30, 2006 #
my salary account has a credit balance of Rs 8990/- on 30/06/2006, surprisingly my credit card dpt on the same icici bank take a lien from my savings bank of Rs 84000/- without any info and my account showing – baklance,this is absolutely illegal
Comment by AMITABHA CHATTERJEE — July 2, 2006 #
Hi Everybody!
Like Jay (above) from B’lore, I too am a franchisee of I-Bank. We deal in Home Loans.
I write not in my capacity as a authorised representative of the bank but in my role as a responsible member of society, who from an insider’s position may be able to contribute towards easing the pain (in some measure) that some of you may be facing.
Honestly, it makes me feel really bad that I am part of the system or the problem which causes so much distress to consumers.
For the same reason, I have a word of advice to all customers (past, present and future) – please go through all the details of terms & conditions of offer both before you apply for your home loan and after you receive your sanction letter (terms and conditions of the offer).
Also every sanction letter should contain details of your application # (you may also retain a copy of your completely filled up app. form) and other relevant details including contact numbers and office address of key people responsible for your loan till it is disbursed.
Pl. ensure you have all these details with you till you have repaid your loan and have been returned the property ownership documents.
At the time of loan closure, do remember to collect a “Loan closure letter” mentioning all relevant details and if I may also add, please preserve this for life – in hard copy or in soft copy (scan and store).
Similarly be careful to preserve copies of all documents (originals of which are submitted to the bank), again, till the day your loan is closed and your original documents returned to you.
I-Bank has made it mandatory for all its employees to quote their employee # in all communication, insist on the same.
Likewise when interacting with an authorised representative please insist on some proof of identity and make a note of the same. Most people contact the call centre and are not able to remember the name of the person/his or her branch etc., to whom or where they have submitted their loan application/documents.
In the event you have a problem it is always better to communicate on e-mail, especially, if you can put across a point by point detailed communication about the problems that you are facing. Send a reminder, if you do not receive a response within 72 hrs. (max.) – please put all your contact details in the mail, so that the recipient will not give any excuse about something like systems or server being down and hence could not communicate to you.
I presume, most of us are in the service industry, which is a growing industry globally and especially in India; and like any growing industry there will always be problems where both the service provider and the receiver have to put their heads and hearts together for further improvement and evolution of the industry.
The problems that one comes across is not syptomatic of any organisation culture or industry per se but a more wider phenomenon of we Indians as a society not being very sensitive to these kind of issues. Hence only we can come together to sort out this mess that we find ourselves in!
I’d be more than glad to help in anyway (by forwarding your complaints to the relevant people in the Bank) if any of your reader’s may be facing any difficulty.
Good day!
Comment by Aniruddha Sengupta — July 4, 2006 #
Read all what u guys have written about ICICI bank. I agree with every single word, infact as a former employee of this horrible organisation I have an innumerable number of woes to say. I’d say this isnt bank but a sales organisation where the so called bank is a trap into which customers walk in unknowingly. there are so many instances when the customer was forced to buy a product without proper knowledge of its charges. There r branches where managers literally shout at customers who refuse to buy their services. Banking operations are fraudelent. I m sure kamath is aware of all these issues. He is one hell of a bastard. What more customers are categorised into productive n unproductive based on their account balance. In effect those of them who maintain a fat balance r the ones who get a decent level of service. I remeber an instance where I helped an elderly man to get his cheque encashed, as he couldnt walk properly. Later the manager asked me, is he worth a product or service. I said I dint enquire that. Maneger replied, u r foolish to have wasted ur time with him. No ethics n morals, women who flirt n actually offer extended service to their higher ups are promoted. There r a number of bogus accounts, unaccounted money being credited into accounts, persons with fake currency business opening accounts with ICICI. They dont comply with RBI guidelines. And whenever there is a problem it is toppled onto the head of an entry level employee.
It is the most chaotic organisation I have come across. They make impossible promises to customers which ultimately remains a word n hardly implemented.The mangers have no knowledge of operations n they make perfect fools of themselves in front of customers.
Comment by BnR — July 4, 2006 #
I am really pissed about ICICI bank and they complaints procedure,
I am having my issue with my credit card going on for some 7 months now, and no one has resolved it till date, numerious call and mail sent, but no proper responce, can anyone help me with a process so that i can sue ICICI.
Comment by kamlesh Lakshmanan — July 4, 2006 #
Guys if u have an issue with those wretched ICICI people just mail ur grievances to chanda.kochhar@icicibank.com
Please make sure that u describe ur problem in detail. If it is a credit card issue write ur card numebr , ur name and all other relevant details. U neednt write a polite mail, u can literally blast at them. n see if they reply to it. save every piece of information that comes from their side.
Comment by BnR — July 5, 2006 #
I wish ICICI recruits people who have been given trainning for atleast 3 months before putting them on customer service departments as basiscally they do not have knowledge on the subject on which they are to interact.
I had filled up Form 15G which was accepted after scruitiny of filled up details which has been returned by post pointing out the correction in financial year for which it is to be filled / submitted.
Can this not be pointed out at the time of submission?
Comment by V. Sivakumar — July 6, 2006 #
Homeloan taken by me from ICICI bank was not a pleasing experience. After disbursement, ICICI tried to collected pre-EMI Interest even before the due date using my cheque not bearing date. On unexpected cheque arrival of cheque for clearance, I incurred bank charge and a bad reputation with my banker !
Comment by Bhupesh N Yagnik — July 8, 2006 #
I am a forced person to use ICICI bank account, since i have a salary account with this bank, inspite of regular follow up (verbal, written) for my quaterly bank statement i have till date not received the statement. I am planning to go for a housing loan, but i really donot want to go for icici home loan, cause the ill-leterate service that icici givs to its customers is very cheap, even to the walking cutomers which approach the bank for queries, they too are treated badly the employees should understand the growth of the organisation and not make it sink my suggestion is theyshould have a suprise cutomer service audit , hope this is read by Mr. Kamat. and the service level is improved for all
Comment by Peter William Chavan — July 8, 2006 #
Thanks for all
i gone thro all the issues, because i got a plan a to open a new account, but i dropped after gone thro the above
Comment by sathya — July 8, 2006 #
I don’t know how to deal with this. My father was using a credit card provided by the ICICI bank for the last 10 years, last 3 years back the organization he was working with closed down and no benefits were provided to the employees. The credit card my father was using had a credit limit of 35000. He never failed to pay the monthly statements generated on the usage of the card, however due to severe financial crisis he is no more in a position to pay, and the total outstanding of the card according to ICICI is about Rs.100000, which includes usage and interest. I am working and willing to pay the outstanding. I have been asking for a settlement for the last 6 months every time they collected the monthly payments, but till date all they have been doing is promising that the settlement would be done next month and all that I need to do is pay the current months statement. And the next month never came. Now I have stopped paying and have written a letter to the Mumbai head office requesting a final settlement.
I am receiving arrogant calls at my residence with threatening of people breaking into my house and so on. My father is 65 yrs of age and entirely dependant on me. They fake there names and calls at my residence, but when I call back the number I have been provided, there is nobody by that name. When I call them up for settlement they hang-up on me.
My first question if the credit card had a credit limit of Rs.35000
How can the credit outstanding be Rs.100000?
Secondly, how do I stop the abusive calls and do the settlement is a civilized way?
Please help!
Comment by Anushka — July 10, 2006 #
You guys are right, I had never some bad experience, after iopening my a/c , i was unable to get into my a/c. I called them unlimited numbre of times( everytime wait for 5-10 mis & then u are not sure) & I could log into my a/c after 1 year. How one can be sure that they can access their money when u need.
Comment by NK — July 10, 2006 #
Bad experience with the Home loan department.
It has been very frustrating experience and been a big dissapointment with the guys at ICICI. We had a great faith in ICICI as I had taken my bike loan and prev loans from ICICI. I know the Bank itself is great and is the number 1 bank. However with the kind of experience I had with the people involved with your Home loan department I have started having second thoughts.
In fact I have 4 friends who wanted a home loan I told them about my experience and now hearing my case they will take a loan from a different bank. Just to mention in brief I started my harrowing experience when a DSA called Girish approached me on february 2006 and convinced with all the wrong information and duped of a little over 5510 rupees as processing fees. He said that I would get a loan of 90% inclusive of stamp duty and registration.
my loan was sanctioned for Rs.16 lakhs on march 3 which was intimated to me by SMS. I received the sanction letter on the 15th of may after spending a lot of money on my phone bills. Whatever homes we selected we could not book and pay the token amount as the all these guys disappeared from the scene and we came to know that they had left the company. Later we got in touch with a certain Srikant More who promised us the heaven saying that he will handle the case and that the loan will be disbursed without any issue. However we had to continously keep reminding him that we have selected a property and we need to move house and he is taking it cool and never bothers to tell us whats happening. In fact he kept on with his irritable behaviour by saying that the house interest rate has increased. We selected the property in Pune for a agreement value of 12 lakhs. On the assurance that we would get a loan of 89% (inclusive of stamp duty and registration) we went ahead and paid the token money and also paid the registration and the stamp duty. Now he tells us that the market value of the property is less and hence the loan amount would be very less than we expected. This kind of lies is very irritable. Finally I lost my patience and told him that that he was making it very inconvenient for us. II told him that about my friend’s experience with kotak mahindra wherein he had his cheque duisbursed in 7 days and that he would forcing us to go away to another bank. I was shocked that he had the nerve to tell to go to another bank. I asked him to return my processing fees which was paid on the condition that my loan would be disbursed in time. Today is the second last day of my deal in the agreement, and the owner of the house will cancel the deal. I will lose the stampduty and registration money. I have to make the arrangement asap.
Will ICICI wake up and do something about this and make sure the hard work they do is not spoilt by these few people who do not know their work and are misguiding their customers. Can I speak to somebody more responsible. We are desperate for a good service and regret ever calling up the ICICI DSA and would never deal with this bank again. Especially when corrupt team leaders like Srikant More are sitting in the Chembur branch. I hope with this complaint some body from your deprtment will take this up and help me in this regard. Otherwise I will decide not to have anything to do with ICICI bank anymore and inform my friends and relatives about the same, if still nothing is done about this.my loan number is lbmum00001282185
Comment by john — July 10, 2006 #
Dear Sir
I am holding one joint savings account in your Bhayandar ( West ) branch, ( PIN – 401 105 ) for quite some time now. The account no is – 002801008631.
Never in past I was provided with ‘ Bank statement ‘ on the transactions made by me in ANY year / or in ANY month.
On approaching your branch I was vey nicely told that the statement is sent to me.
My question is :
1) when it is sent.
2) in which address
3) by which courier
4) and when ( you must have proof)
THE FACT REMAINS I NEGER GOT IT OR GET IT ,
Now when I approached to day ( 11.07.2006 )for a statement, I was very politely told to shell out Rs 50.00 for the same.
What a nice business I C I C I has started ? First ‘ Do not send ‘ and then cahrge Rs 50.00.
Nationlised banks are far better as they do not behave in this fashion.
Could you plaese clarify the situation.
If I am not satisfied I will close down the account including my credit card. I will ensure that my collegues ( working in a big corporate) are briefed about this situation, or else approach the Banking Commssion for this unhaelthy parctice. I know you will not care for all these.
Regards
( Satyabrata Chakraborty )
93222 58070 & 2812 9492
Nirmalya, Row House no – 9 , Phase – II , Golden Nest, Mira – Bhayandar Road , Bhayandar ( East ) , Thane – 401 105
Comment by Satyabrata Chakraborty — July 11, 2006 #
Message for John from Mumbai.
Please contact Mr. Pradeep Rohilla at pradeep.rohilla@icicibank.com
cell # – 98202 16697
He is the Zonal Business Head
Comment by Aniruddha Sengupta — July 11, 2006 #
MsAnushka,
We can understand your predicament. I am not very well aware of legal issues however if you are able to speak to a lawyer he would be able to guide you better. I believe you can register a complaint with the police. Secondly since you have this good ability to write , write your problem and try to get it published in papers, magazines etc. Try all sources one source would surely carry your issue. No pvt institution likes to entertain bad publicity. Another option is get hold of some friends , go to thier office and literally shout at them. Also you may check the banking ombudsman site. If they take in credit card issues they can also help you. Try attcaking those wretched bastatrds in all ways. I know it is tough but the money you otheriwse stand to lose isnt anything small. I am a former employee of this organisation and I am aware of all frauds which happen inside it. That reminds me the same iisue can be sent to consumer court, however it is a time consuming process. Make sure u pen down all minute details and preservve copies of your bills and every document which comes from ICICI. Fight bak Anushka!!!!
212. Anushka | July 10th, 2006 at 9:55 am (subscribed to comments)
I don’t know how to deal with this. My father was using a credit card provided by the ICICI bank for the last 10 years, last 3 years back the organization he was working with closed down and no benefits were provided to the employees. The credit card my father was using had a credit limit of 35000. He never failed to pay the monthly statements generated on the usage of the card, however due to severe financial crisis he is no more in a position to pay, and the total outstanding of the card according to ICICI is about Rs.100000, which includes usage and interest. I am working and willing to pay the outstanding. I have been asking for a settlement for the last 6 months every time they collected the monthly payments, but till date all they have been doing is promising that the settlement would be done next month and all that I need to do is pay the current months statement. And the next month never came. Now I have stopped paying and have written a letter to the Mumbai head office requesting a final settlement.
I am receiving arrogant calls at my residence with threatening of people breaking into my house and so on. My father is 65 yrs of age and entirely dependant on me. They fake there names and calls at my residence, but when I call back the number I have been provided, there is nobody by that name. When I call them up for settlement they hang-up on me.
My first question if the credit card had a credit limit of Rs.35000
How can the credit outstanding be Rs.100000?
Secondly, how do I stop the abusive calls and do the settlement is a civilized way?
Please help!
Comment by BnR — July 12, 2006 #
I have bad experience with ICICI Lombard. For my health plan renewal (which is expired in the Month of May), I called ICICI approx. 10 times and every times I have been told that it will take 7 working days. Now so many 7 working days have passed, I am waiting for the actual. I have kept the reference number safe, the status of which is still pending.
Comment by Pramod Kumar — July 12, 2006 #
This one is horrified experience my sister, Sudesh Bhalla, had with ICICI.
She has got SB account in Green Park, Delhi branch. On getting daily calls from ICICI bank reg. Personal Loan, she applied for a loan of Rs.1 Lac while my neice was getting married. This was in Apr’06. Immsdiately after 4-5 days she came to know that rate being charged in very high against what commited over phone, she applied for cancellation of loan. Even though her loan was disbursed. Since then we have been running pillar to post for cancellation of loan but nothing been done for last 3 month. To our surprise, they have debited 2 EMIs also in her account.
we had met / followed up with Ms. Deepa Verma, RM (Green Park), Mr. Sunil Choudhary, SM, Mr. Bhupinder Bhandari but nothing hs been done till date.
Comment by Sanjeev Bhatia — July 13, 2006 #
Any other bank is better than,,,, ICICI (HUm Hai Na………..For what ??? to harras u)
i have withdrowed all my money from this crap bank…….
i am advising you…..Please Please withdrow your money.from this bank…
you’ll realise it sooner or later how bad they are….
Comment by Amit — July 13, 2006 #
Man commits suicide over ICICI bank loan.
TOI, Delhi edition dated Friday 14th 2006 page 6.
Read the full news, it’s a shame that ICICI is the cause for a life lost. Shit bank, shit people, Demon Kamath, asshole management, fucking call ct girls,
A man in Delhi commited suicide after his motorcycle was forcibly taken away by the goons/musclemen of ICICI. His fault a cheq for loan inst bounced.
This is a shit bank they take post dated cheques from customers against the loan repayment alter the date in the cheque and send for clearance and whn the cheq is rtn by the issuing bank they use this pretext and send goons to recover the vehicle.
On many occasions they send 3 to 4 cheques in the same month and recover the amount, as you dont check ur bank a/c on daily basis. One find day you when you go to the bank to update ur passbook, u r surprised to see many instalment chqs sent by ICICI in an interval of 4 to 6 days in the same month…..this is what happened with my co-brother in Madras last year, but as he was working with the Minst of Finance he was able to take immediate action and get the issue solved and make ICICI pay for the flaw.
all are not so luck as my co-brother.
God save this country
Down down ICICI, SHIT SHIT SHIT, FUCK ALL BANK. HUM HAIN NA THUME FUCK KAR NE KE KIYE…..
Comment by kris — July 13, 2006 #
Man commits suicide over ICICI bank loan.
TOI, Delhi edition dated Friday 14th 2006 page 6.
Read the full news, it’s a shame that ICICI is the cause for a life lost. Shit bank, shit people, Demon Kamath, asshole management, fucking call ct girls,
A man in Delhi commited suicide after his motorcycle was forcibly taken away by the goons/musclemen of ICICI. His fault a cheq for loan inst bounced.
This is a shit bank they take post dated cheques from customers against the loan repayment alter the date in the cheque and send for clearance and whn the cheq is rtn by the issuing bank they use this pretext and send goons to recover the vehicle.
On many occasions they send 3 to 4 cheques in the same month and recover the amount, as you dont check ur bank a/c on daily basis. One find day you when you go to the bank to update ur passbook, u r surprised to see many instalment chqs sent by ICICI in an interval of 4 to 6 days in the same month…..this is what happened with my co-brother in Madras last year, but as he was working with the Minst of Finance he was able to take immediate action and get the issue solved and make ICICI pay for the flaw.
all are not so luck as my co-brother.
God save this country
Down down ICICI, SHIT SHIT SHIT, FUCK ALL BANK.
HUM HAIN NA…..TO FUCK U ALL…..
Comment by kris — July 13, 2006 #
THE BANK HAS OFFER ME IF I ACCEPT THE LOAN OF Rs.18900./-
ON 11/9/2004.WITHOUT ANY DEMANDING OF LOAN THAT YOU ARE GIVE ME A TOTE STROLLEY BAG WITHIN 6-8 WEEKS, ALONG WITH A LETTER THAT WAS I HAVE KEPT WITH ME AND I HAVE SO MANY TIME REMIND YOU SOMANY CALLS YOU AND RECENTLY LAST MONTH I HAVE TELEPHONIC TALK WITH MR. NAVIN JAIN ,AND AS PER HIS DEMAND I SENT A FAX A LETTER OF COPY THAT YOU HAVE SENT TO ME AND MY THIS LOAN HAS BEEN GOING TO BE PAID WITHIN 2 MONTHS BUT TILL TOPDAY SAID BAG HASN’T RECEIVED ,IT IS VERY SURPRISING TO ME BUT ALSO NEGLIGENCY OF YOUR COMMITMENT OF WORK. SO YOU ARE VERY MUCH LIER AND STUPIED KIND OF BANK . IF YOU ARE NOT FULLFILL THE COMMITMENTS WHY YOU OFFER SUCH REDICULES OFFER TO THE CUSTOMER.
TO DAY I AWAITING FOR MY BAG, AND YOU HAVE TO SEND IT TO ME ANY HOW.
Comment by REKHA KIRAN MEHTA — July 14, 2006 #
ICICI BANK HAS NOW VERY PROUDY ALL THE WAY THAT FOR LOOTING PEOPLE FOR HUM HAIN NAA.IF I HAVE A MAGIC THAT I FIRST DO THAT YOUR BANK DIS APPEAR FROM INDIAN MARKET MAP YOU ARE FLY TO HIGH AND NOT WORRIED TO LISTEN ANY COMPLAINT OF THE CUSTOMER DONT SHOW YOUR ADD ON TELEVISION THAT HUM HAIN NAA. IAM VERY IRRETETING TO SEE THIS ADD. FIRST YOU TAKE CARE OF ON REALL WAY OF CUSTOMER.
YOURS IRRETETING CUSTOMER,
REKHA K. MEHTA.
Comment by REKHA KIRAN MEHTA — July 14, 2006 #
[...] ICICI Bank Problems ICICI Bank – A bad experience for many « ICICI Prudential & LIC Eases claim acceptance policies [...]
Pingback by GMC NRI Investment Consultants, Best Indian Investment Consultants For NRIs Worldwide » ICICI Bank Information — July 14, 2006 #
Hey guys dont loose heart. Someone from the bank siphoned one hellave lot of cash from my aunts account and its only when hers statements stopped coming she called the bank to ask about her account. Can you’ll imagine her moneyin the account stood at a grand amount of Rs. 4000/-. Lakhs had been siphoned of from various ATMs.
The first thing the bank sadi that as the card was always with my aunt the onus lay on her and they asured ( no say on what basis! ) a duplicate ATM card had been issued and was being misued. We got a full statement of all the withdrawls and began from the first one. We took photgraphs with our phone camerasproving that their statements about certain ATM not having cameras did have so and only someone ftrom the bank would know.
I in turn became very aggressive with all their senior staff and to an extent I abused them. They called for a meeting to give their opinion!! not reply. They were not going to return the money. I wrote directly to the big boss himself and also during the course of our meeting with their so called top honcos we used our phones to record and videotape their detailed explaniations.
They knew we had them in the corner and the end result is that my aunt has been returned all the money siphoned by some ICICI staff member with the condition that none of our family members will hold accounts with their bank. This really made all of us happy and we have transferred al lot of data that can really show the damn bank in a very bad light on yo CDs which they are not very keen on us showing them.
Comment by ANANTH SHENOY — July 14, 2006 #
Dear All,
ICICI bank is no way safe to keep saving in to our account .ICICI Bank Credit Card Division with their DSA and collection agent having a great association with bank it self to impose any offer policy without customer confirmation and will charge in your statement .till you contact customer care and clarify they will impose heavy interest charges.and soon you will get life threat from their agents, you will not be able to do any thing.If you refuge to pay they will find your saving account In icici bank and with the help of icici bank network and create forged request AUTO DEBIT FACILITY for payment and on-line they will transfer your saving money amount to credit card account. i mate around 100-125 persons every month .
So it is my request to all of the Existing ICICI Bank INDIA customer to Pl maintain bare minimum balance in your account and transfer your saving to other bank account which is safe .Like PNB,CITI Bank,UTI BANK Etc.
Because you can not get any help from Police also as this type of fraud and cheating is not having any restriction and Law against them in India.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
VARUN SHARMA
A Experienced Customer
Comment by VARUN SHARMA — July 14, 2006 #
Dear All,
Pl avoid ICICI BANK SERVICES .
As soon as Possible pl remove your Money from ICICI BANK
Other Wise God will not be able to help you.
you only, by your effort can help your self.
Comment by VARUN SHARMA — July 14, 2006 #
iam a MEDICO …yes i too had a bad experince …when i tried opening a student account, bank officials told this cannot be done in there outlet with a very vague explanation and asked me to do via net and in the net page the bank gives no such column or provision as such …. i really wonder why these bank people think too big of them , forgeting that we are in ULTRA MODERN BANKING ERA……
Comment by m balajiprasad — July 15, 2006 #
these are not bankers daylight robbers
bank has changed their staff mentalities to rob people
they are doing a lot of work on how to rob people
gave me a loanto purchase a bike i paid for it correctly one monthe got bounced
a person came from bank in middel of road like a ruffian (robber ) took the bike and when contacted the bank
informed me of an exorbitant amount to be paid
bike amt 55000
loan amt 75000
hope god save india from icici
and wish icici people read this
Comment by andrew — July 15, 2006 #
To,
The Chief Manager,
ICICI Bank
Sub :- Properties under litigation/dispute, not to be considered for money transactions.
Dear Sir,
The following properties are under litigations owing to family dispute :-
1. Chopasani Housing Board Sector 11, Plots No.11/ 890 & 11/ 939 Jodhpur.
2. Plots No. 100, 101, 102, 106, 107 & 112 at Kalpatru Shoping Centre, Masuria, Section-4, E-Shastri Nagar, Jodhpur.
3. Plots No. 23/24, 8D & 8E, Sindhi Colony, Jodhpur.
4. JMRC Trust, E-Shastri Nagar, Jodhpur
Sarvashree Laxman Khetani, Mahesh Khetani & Kamlesh Khetani are accused in the litigations pending at Hon’ble Rajasthan High Court. Meanwhile they are trying to approach various Banks & Financial institutions to Borrow/ Mortgage/ Sale of some of the above family properties for getting money. They might forge the original documents, Rahan-nama or may fabricate the fake documents for their so called intentions.
It is also learnt that they have opened fake accounts in some Banks by fabricating forged documents.
For your kind information we want to let you know that these are very serious legal disputes with respect to above mentioned properties. These properties are not free from incubrence. If your institution makes any financial facility, then it will be on your own risk & above properties will not be responsible for such finance.
You are therefore requested not to entertain any money transactions against above mentioned properties to Sarvashree Laxman, Mahesh & Kamlesh Khetani.
Should you require any clarifications / verifications about above mentioned properties, you may kindly approach or contact the undersigned (Signatories).
Your cooperation is highly solicited.
Thankingyou, Yours faithfully,
Dr. S. D. Khetani
(S/o Late Sh. M. R. Khetani)
Kishan Khetani
(S/o Late Sh. M. R. Khetani)
Chandra Prakash Khetani
(S/o Late Sh. S. M. Khetani)
Heera Khetani
(S/o Late Sh. S. M. Khetani)
Smt. Krishna Khetani
(W/o Late Sh. S. M. Khetani)
P.S. : Please inform yours concerning subordinate branches.
Comment by Dr. S.D. Khetani — July 16, 2006 #
pls take me out of mailing list
thank you
bipin
Comment by S.S.Bipinchand — July 16, 2006 #
Never ever subscribe to utility payment against direct debit to your credit card of icici. i sent in a request attaching photocopies of my lic policies .after the due date when i checked with lic ,my amount had not been paid, hence i paid with a late fine directly. then i was debited for an amount of 5841for which i had no lic policy .sms from icici poured in for amounts for which i had no lic policies. i discontinued my utility bill request. i am still disputing that amount after paying it and all they did was send in a copy of my signed utility form but not a copy of the attached insurance policy.
they are unable to provide details of the amount like name of policy holder and policy number and have said
1-We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn’t live up to the expectations
2-We are having a separate internal policy to resolve the complains and we are unable to disclose the same
3-We regret to inform you that we will be unable to provide you the investigation details as per the policy of the bank. We request you to contact LIC for any clarifications.
4-Dispute has been released in favour of bank and we request you to pay the total amount due to avoid further financial charges .
is this fair ??
Comment by ashish arora — July 17, 2006 #
Boy, all this is scaring me. I have quite a decent amount stashed in ICICI (all legal, of course!) but am seriously considering withdrawing it and depositing it in some other bank. The big question is, which one?? All are thieves, me thinks!!
In any case, I want to put it in a bank which has Internet Banking. Reading all the above makes me want to go to Citibank – the old reliable. Or is it the worst of the lot?? Or will this be addressed in a different forum? Seeking your advice, all fellow-ICICI-sufferers….
Maybe, I’ll just go to Canara Bank…
Comment by Harish Acharya — July 17, 2006 #
please urgent money trasfer
my brother is blad cancer marij titment no not prapery not avalable for many please send money
shri arjun prabhuji
please send
virendra s chopkar
vevekanand nagar
at-post-tumsar
dist-bhandara
pin-441912 (m.s)
Comment by virendra chopkar — July 17, 2006 #
Hi,
I have heard alot about Icici bank and to tell you frankly i havent heard anything good about them. Their own employees tell me not to avail their services because their charges and reliability is very low. God knows how some people say that it is a very good bank in the comments column. I would also like to draw your attention towards the banking ombudsman services. In some of the matters like icici takng money out of some ones account towards mediclaim ploicy even though after acknowledging receipt of termination letter can be complained to the banking ombudsman and this will be really effective. in very tight cases there would be an financial award too, by the way of penalty to the bank. This would really wake them up from thier dreams.
Comment by ritesh Bhamaria — July 17, 2006 #
Sir
I got tortured from ICICI credit card officials and no proper response from their side till date. They are the banks who cheats the public by induing attractive schemes and giving torture later. High interest no proper customer care.
Comment by LNarayanan — July 20, 2006 #
ICICI = no customer services
I am a current customer of ICICI NRI services. It is an apalling experience. First of all you visit to the branches to find out no NRI officer there. Then got disinformation from the bank office only to be contracdicted by the relevant NRI officer. He comes four hours late with no prior information about delay and then merely apologises when asked for. The log on details do not work and you come to know them only you come to abroad and try them. THe card delivery is another saga. The chat linie person contradicts what the NRI officer told you. There is no record of the chat line. YOu need to write several letters for multiple queries otherwise they will be partly responded. They are purely for grabing market share but not interested to hold them. I have used Chartered Bank and they were very good . HOwever their high priced services detered me to make a mistake to switch over to ICICI. I am now waiting to switch and not willing to do so unless I visit India again. It is only because I do not want my old parent in laws to run from pillar to post. Another thing you write letter to The CEO and top of NRI Mr Gopa Kumar they never response.
Mera Bharat hai mahan so is ICICI
Regards
Barun
Comment by Barun — July 20, 2006 #
I have very bad experince with icici home loan.
1. I gate 7.69 lakhs home loan but my home assure policy made for 10 lakhs.
2. Against this policy deduct 54 thuosand and something from my loan ammt, but policy certificate is show only 49 thousand premium money.
3. pre emi of the month of may(Rs.5334) was debit by Pdc on 31 may and same ammt also auto debited by first june.
4. After complaints, no any proper response from local bank officers.
5. then What i do?
Comment by Tirvijay singh — July 20, 2006 #
Dear Mr. Barun,
Greetings from ICICI Bank.
This has reference to your comments posted on this site. We see that there are specific areas that you have expressed your dissatisfaction over the level of service that has been extended to you. We would highly appreciate if you could provide us with the details of your transaction, your concerns and help us to address and resolve the same.
We affirm that at ICICI Bank Limited, we are working continuously towards providing quality service to all our customers. We always work in good faith and without prejudice to our customer’s interests. It is most unfortunate that you have had to undergo some discomfort.
You can write to the undersigned at jitendra.mittal@icicibank.com.
Assuring you the best of our services,
Jitendra Mittal
Customer Service Quality – NRI Business
Comment by Jitendra Mittal — July 21, 2006 #
Dear Mr.Jitendra,
Greetings from all of us. Appreciate you for atleast posting here. I don’t agree with you or your bank words or commitment. Please recollect your resolution or commitment you given to me for the problem caused in your online system which caused a lot of problems to me back in Dec 05 to Jan 06. You are using the customers and their accounts to test the critical bugs in your system. I hope you fixed those by this time.
I don’t agree with your words “We affirm that at ICICI Bank Limited, we are working continuously towards providing quality service to all our customers. We always work in good faith and without prejudice to our customer’s interests. It is most unfortunate that you have had to undergo some discomfort.”
These are just for giving advertisements in the media and at the various marketing areas.
One thing i can tell you… Every one in life makes mistake at one point of time… And they will correct their mistake if they are commited. I don’t see that in your bank… If you are commited to customer comfort and satisfaction no one sees this many discomfort messages in this blog.
I can tell you one more thing these messages are just from the people who have access to the internet …. There will alot of customers who are facing problems and no access to internet.. I am sure those percentage is far more than this….
Thanks
-Sriram
Comment by Sriram — July 21, 2006 #
I visit india once every 2 years , Last time when I visited India , I opened NRI account at the bombay location. after coming back to US I transfered around 14 Lacs for purchasing a flat in bombay.
I had deposited a US cheque which got cleared after 47 days.
The problem starte after that. I used by ICICI cheque and made my first payment of 5.6 lac to the builder. The cheque bounced back with the reason of signature mismatch.
I tried contacting the customer service , they asked me to write to their dadar head office with the a letter and my attested sugnature from th eindian embasyy at new york. I did that , but did nt get a response for 4 weeks , i contacted the custmer service and they said that they did not recieve any leeter from me. I contacted teh dadar head office they kept me waiting for 20minutes on my US call and came back saying that the signature was not legible and to sent a new attested signature.
I did that ones again and now after 6 weeks I am in the same loop. Later I enquired with my friends and they said that this has happened to severeal of their friends where they sent the cheque back saying the signature doesnot match. Unfortunately I amnot also able to open a CD due to this.
Guys, I am visiting ICICI bank this december and plans to cloase the shit account ones and for all. if they create any problem with my signature I am going to take legal help.
What a mess.. Some of my friend also told me that ICIC bank is actually funded my underworld , is that true…?
Comment by sabapathi — July 22, 2006 #
Dear Gentleman,,
I want to bring kind notice towards my problem that long back i applied standrdchartered credit card but i never received your card .Recently i received a call from your DSA agent that i have to pay some amount to standrdchartered for the credit card when i asked the details about the card they told me Credit card no. 4940-7680-2316-4772 and issued to Mr. Rajeev Kumar but address provided by Customer Care was wrong it means it was delivered on wrong address or returned back to standardcharted bank .
immediately i requested to Customer Care to stop that card and check no one should misuse the card.
Again i received a call from your DSA agent that i have to pay some amount to standrdchartered for the credit card that bank delivered some promotional Demand draft to my address and i have to pay the amount.i never saw that D/D . i never told to bank to issue a draft.
They never posted any statement to me .even customer care also agree this card never used even single time.then why i should responsible for bank fault.
This is completely against RBI / 2005-06 / 211
DBOD.FSD.BC. 49/ 24.01.011/ 2005-06
FAIR PRACTICE CODE FOR CREDIT CARD OPERATIONS
I am writing to you first because standardcharted bank is having good reputation in market so before going to Consumer court ,TV Channel and news paper i need to know your view also.
I hope you will help in this matter and things will get solved at your end and bank will maintain good reputation.
These mail Id provided by bank site is not working.again giving rong information to customer .
headsservices.card@in.standardcharted.com,
card.services@in.standardcharted.com
Thanks & Regards ,
Rajeev Kumar
Comment by Rajeev Kumar — July 24, 2006 #
dear sabapathi….yes sir….it’s run by goons / thugs…..
they’ll do everything to eat ur money….even i am a victim of this asshole bank, while trf 18000 USD in 2003, they just ate it for 4 long months……i had no option and took the help of BOA officials in Marietta GA, they contacted CitiBank the correponded bank with whome ICICI has an inter-bank a/c and CB confirmed to BOA that they have credited ICICI $ a/c with them for the said amt Dr in my BOA Marietta a/c, BOA advised me to lodge a complaint with Cobb County cops. It worked as they trf the case to NY police 3 weeks later i got a call from ICICI Ny office that they have rectified the mistake and are trf the funds back to my BOA a/c in Marietta GA US, as the amount could not be credited to my ICICI bank a/c in Delhi…..and they wanted me to believe this shit……(that ICICI Ny could not trf the funds to their own bank branch ICICI a/c in Delhi)……let me tell u this is one shit of a bank…..they will stoop down to eat ur shit to cheat u…..asshole, rotton, loussy, fuckall bank……..
On top of all this……they charged 75$ for remitting back the money to my BOA a/c……
Read the June 15th msg that i posted………it’s a few msg above this…….
just leave them………. take ur money and run…..many predict that this bank will colapse in a few yrs…..
Comment by kris — July 25, 2006 #
I very much agree with Raj’s statement where he says “even fixed rate loans can become floating rate”. I got to know only after taking the fixed rate home loan from ICICI. I just signed thinking that I have got a fixed rate which is going to be fixed throughout my loan tenure. But it was not so ! There was a drastic 4-5% increase in the interest rate. I got to know only after couple of months when I received the disbursement letters that fixed rates can become floating rate because of the weighted average calculation. Please read all the information and in this regard the Interest calculation section before signing up the home loan agreement and not blindly sign wherever the ICICI representative asks you to sign and also create the awareness to your friends/relatives.
Comment by Sheryl — July 26, 2006 #
Hi friends,
I would recommend you all to send a mail to headservicequality@icicibank.com. One of my friend told me about this & it really worked for me.
Comment by Rakesh — July 26, 2006 #
Dear All,
I the Home Loan Account Holder of ICIC Home loans. My experience is the most sddest of all.
II re-imbursed my housing loan. Even after 1 year of my completion of my laon, I still not received my original documents of my property from ICICI.
After writing number of times to them, still no response from them.
Now i have to move to court.
S. Y. Saptasagar
Comment by Prof. S. Y. Saptasagar — July 27, 2006 #
I know nothing about ICICI, but it sounds like a bank from hell. Is there some other?
Comment by Antony Clark — July 28, 2006 #
At the time of opening an account in ICICI
Bank, the people will seem to be very helping
You will get the best ever response and
service.
Once your account is opened, you are trapped
until you get rid of them. Now the same
people’s behaviour will change.
You will not get satisfactory reply from them
if you are facing some problem. Your problem
will be solved after a great effort.
Also if you have got credit card, then you are
gone. Every month you will be sent some
unexpected bill. After calling and asking
them about it they will cancel it. If you are
not alert, you will have to end up paying
these bills without any reason.
I have similar experiances with ABN Amro Bank
Citybank also.
Don’t open an account or get Credit card
facility from ABN Amo Bank, ICICI Bank and
City bank.
Comment by Ashok — July 30, 2006 #
hi mr sam,
u r not the only one facing this problem and ICICI is not the only bank doing this rubbish business. These ppl when need u (when they want to sell there product they will be more than eagar to sleep with u…but when u face some prblm due to their shortfall hell will break on u)
i would like to share a similary exp. that i had with Standard chartered. I had statement of about 7000rs that are readily paid off as a regular customer…..on the very next month my statement shows me an EMI of 400Rs….when i tried to contact the officials on the toll free no. provided to me the numbet did not existed. On contacting the local branch i was said that we cannot entartain your call in person u have to call us on a phone line….what a bloody way to deal with customer (when they wanted to sell those piece of their product they were hell bent to meet me nywhere and everywhere)….BTW i was not given ny satisfactory rply on the line too…..so my next plan is to approach customer grievences tribunal of Indain legal system ………dont let this bloody ppl go scott free for yr inconvineance charge them each penny that u spend on phone calls and petrol that u burn while visitng their offices
Comment by standardloot — July 31, 2006 #
I availed housing loan from ICICI bank, and experienced several fraudulent/unethical practices followed by ICICI Bank, and summarized here.
I am hoping that we all can expose these and alert others so that they do not get duped by such practices, and that other Banks/HFCs who may be engaged in such practices also are forced to stop such malpractices.
Here is the summary:
*1. Lures new customers or other customers to balance-transfer loans from other banks/HFCs with lower ROI (and promising freebies) under a particular reference “Prime Lending Rate” . Once they get customer, starts arbitrarily increasing ROI/PLR, while introducing new PLR (with a new name) again to lure new customers. Customers who already availed loan get penalized.
*2. Has multiple PLRs, which is illegal as per RBI guidelines.
*3. Promises freebies (in writing) e.g. free insurance cover and property insurance to borrowers, however once the loan is availed, no insurance is provided or policy sent to customers.
*4. Forces customers to pay fees for reduction in ROI to market levels on floating rate loans, however ROI is arbitrarily increased without any fees. Forces one sided changes in loan agreemement during any requests for synchronizing ROI with market rates.
*5. Presents EMI post-dated cheques late with clearing house, and charges penalty on customers for it’s own delay.
*6. No quarterly/annual account statements are sent although the admin fees is charged in advance.
*7. Charges interest soon after sanction i.e. before the actual disbursement of loan. I had to pay interest on the loan which was not even disbursed for a few days.
*8. Refuses to provide any useful information (including account balance, interest paid, foreclosure statements, balance-transfer procedures etc) on request to customer-care center.
*9. Puts undocumented conditions such as part-prepayment for change in EMI, minimum part-prepayment, limits on number of times part-prepayments can be made.
*10. Charges undocumented fees/conditions under different heads explioting grey areas – e.g. for swapping cheques fees when EMI is changed, switchover fees from floating to floating ROI within same product, and also from one product to newer better product, part-prepayment and foreclosure penalties which are not initially informed/documented, ‘documentation fees’ for prepayment.
*11. Several verbal promises made by agents (e.g. doorstep service, processing and disbursal on/before a promised date, simple documentation, single point of contact etc), however, the customer finds that none of these promises are honoured once the loan is availed.
ICICI doesnt even bother to reply to the complaints filed repeatedly, in person with their branch/head offices. In some cases, however, they will send a irrelevant communication (e.g. arithmetic equation ROI=PLR+Margin, or an ‘request’ to visit their branch office again for clarification), without showing even an intent to resolve the complaint. Clearly frauds done with an willful intent, and definitely no errors.
- Parag
Parag Palsapure
Nerul, Navi Mumbai
Comment by Parag P — August 1, 2006 #
ICICI is totally Bull Shit Bank in terms of
1) customer service,
2) applying for a loan,
3) looking for the concerned person in case of emergency (which they will never guide you to the right person)
4) a thousand more reasons for being a real cow dung!
And on top of that the guys who sit in the office counters inside the campus think themselves as HEROES and speak rudely.
Overall rating = -100 out of 10
Guys, kindly let meknow if there is any better bank with whon we can open a zero balance salary account.
Regards,
Mrunmoy.
Comment by Mrunmoy Samal — August 2, 2006 #
I have also had my share of frustrating experience with ICICI bank. There are innumerable errors in their statements. The worst are the direct marketing calls from ICICI bank and of late ABN AMRO in Bangalore.
Comment by B.Mohan Kumar — August 4, 2006 #
I came across Rediff News page where it says that KV Kamath is on Rediff Chat on August 8.
Perhaps those interested, can logon and I think it would also include grievances.
More details here –> http://specials.rediff.com/money/2006/aug/04kamathchat.htm
Comment by Deepak Kumar Vasudevan — August 5, 2006 #
Dear Prof. Saptasagar,
We request you to provide the details of your issue to us at headservicequality@icicibank.com. We assure you that we try and resolve the query to your satisfaction.
Regards,
Service quality manager
Comment by ICICI Service team — August 7, 2006 #
ICICI – Manu Sharma of the Indian Bank’s
Hi , It was tragic to know abt the guy who killed himself b’cus of the banks inappropiate action. Guess ICICI Bk is the Manu Sharma of Indian Bank’s. Its a shame tht banks r resorting to Gundaism n illegal activities minus court orders.
Bank’s have a credit rating system that they use against defaulters apart frm this they r nt liable to take any kind of independant action minus court orders …
Well I’d like to do smthing abt it rather than blog n chat
a. If u have a prblm with a bank , mail me n shall advice u on best recourse, shall give u a few helpful action driven tips
b. Blog n make it known to the world
ICICI , Citibank n HSBC r criminal bank’s
Comment by Gaurav — August 8, 2006 #
icici direct.com approahed me to open a demat account with a word of no charges for first year. however once my shares credited, they have immediately charged a sum of Rs.350/ for which i didn’t getting proper reply.
add to the worse, i have applied for credit card of this bank through online, after so much telephone call finally my application was rejected by them without any reasons.
on my complaint that i am a demat accout holder, they have again taken all my particulars and promised to process the appln in 10 working day. but it is almost 2 months now. i didnt get any reply.
Comment by sridhar — August 10, 2006 #
I have a saving account(salary) with icici kolhapur being myself a BSNL employee.Just a week before i have booked a car and had given a cheque from my icici account dated 29/07/2006. For balance adjustments I had deposited another cheque in my icici account on 26/07/2006.(a local cheque of a co-operative bank from my husband’s account)When I have got information from the dealer of car that the cheque from icici was bounced , I WAS SIMPLY SHOCKED.Immediately I with my husband rushed to the branch of icici and asked for the happening. Then I came to know that icici sent the deposited cheque to some another bank for clearing and that bank returned it. Then icici bank sent it properly to my husband’s bank account and the cheque was cleared then on 01/08/2006.In the meanwhile the cheque I had given to the car dealer was presented by him on 31/07/2006 and was bounced.The funny thing was icici bank charged me penalty for bouncing of cheque which was Rs. 224/-.After my complaint the officer in charge promised me to cancel the penalty which was again not cancelled up to 05.07.2006.Again on the same day I met with the same officer and asked about it & he promised that that will be done in the evening on the same day. All this was totally disgusting and a GLOBALISED bank like ICICI should take care henceforth.
One of my colleagues always comment on ICICI bank as FANTASTIC SYSTEM WITH TOTALLY THIRD CLASS IMPLEMENTATION AND SERVICE.
Comment by MRS.MAMATA APTE — August 11, 2006 #
Dear Sridhar,
We request you to provide the details of your issue to us at headservicequality@icicibank.com.
We assure you that we will try and resolve the query to your satisfaction.
Regards,
Service quality manager
Comment by ICICI Service team — August 11, 2006 #
I am an NRI and have the following experiences with ICICI
1. When I applied for home loan through their website and sent the documents through their newyork postbox facility they claimed they never recd it. despite me sending the tracking information upto newyork information
2. When sent the docs in email – still no action for more than a month. by the time – builder canceled my booking.
3. when requested icici to send processing fees back – i was told my loan was sanctioned and a letter is sent to my USA address. No such letter till date.
4. I asked them to cancel and send the check. They promptly sent the check after 2 weeks – but the check could not be deposited into my NRE account – though RBI clearly has specified that processing fees can be deposited in NRE as well as repatriated. ICICI never accepted that till date.
5. I could not deposit the booking fees returned by the builder into my NRE -once again RBI directives are clear that even booking fees can be deposited into NRE account.
6. On clarifying 4 and 5 with ICICI over a month after tens of emails. finally they accept it can be dposited – but request a letter from the builder in their letter-head that the check was towards retured booking fee. The check had expired by then
7. ICICI never sent me statements to my residence address nor in emails. because of this I could not notice my account going under minimum balance. I complained to Head Service Quality – but they come back and ask me they would refund only if I accept I will not go below minimum balance. The fact is they never accepted that they were not sending the statements. Neither did they accept that the minimum balance requirement was not there when I opened the account 7 years before. They never intimated me the change in the requirement either. Head Service Quality did nothing.
I even complained to RBI-Ombudsman – no response.
8. Believe I still love ICICI next SBI for its sheer size in India. So I chose them again for the home loan for next investment since the first builder rejected the booking. But I went to different ICICI-branch people who were known to my parents. Loan process takes another 15 days – after a lot of goof-up the loan was sanctioned – but the cost of getting the loan as follows:
9. insurance cover was added despite my call to branch manager that I do not want. So they added it to the loan amount to my surpise – but sent me a letter – that cover was free.
10. Fixed interest rate by this time shot up from 9% when I started the loan process 2 months ago – to 10.25% by the time theloan was sanctioned. This is completely contradictory to what is practiced in USA. When you apply for loan you are quoted the loan through “truth in lending statement” – whatever the rate is quoted that is the rate you’d get immaterial of how long does it take the process the loan. Indian banks thus are enjoying 19th century laws.
11. Meanwhile my POA is telling me that his signature has been forged into the agreement – especially someone from the bank has stuck the MMC clause (even though the loan was meant to be fixed rate loan and is specified so in other parts of the loan).
12. By this time I deposited my booking refund check into USA bank – it is going to take another hell of a month or more time – as it has to go thro ICICI
I can list my experience like this – but no time and space
Comment by sunds2 — August 13, 2006 #
Hey friend take it easy ! Its not only you who is suffering, there are thousands of others who have been put in a financial mess by ICICI. The best way to deal with ICICI is to ignore the institution completely. These ICICI guys are pathetic, they are real time losers, these guys are like an epidemic. Every day I am disturbed by some beggar representing ICICI bank or ICICI prudential Insurance. My own experience has taught me to trust the public sector companies when it comes to financial matters. In my opinion ICICI is a rogue institution.
Comment by Anup Desai — August 13, 2006 #
Can any one tell me hw the EMI is calculated by the banks. suppose i apply for 40.000 amt loan @2.5% interest flat for 36 months what should be the EMI, THey ask for 2164 as EMI but I calculate on Microsoft excel software it showes that it should be1698 say 1700 rs. what calculation formula they got for calculating the EMI> If i check the sbi loan on this software it comes out to be correct just diference of 24 rs that is for insurance charges.
can bank will tell hw it comes at this EMI>
Comment by P.K.GUPTA — August 14, 2006 #
I TOTALLY DIS AGREE,
I have been maintain my sb account for the last three years in ICICI bank ,iam satified with thier service I am also having their credit card too ,I haven’t face any problem so far,for phone banking you should spend 3 to 4 minutes, it is common for all bank call centres . if you maintain your ac in nationalized bank you should spend more time to withdraw or deposit ,specialy pension date you should wait for 1 to 2 hours if you need a cheque book you should visit your bank two or three times you have to answer un wanted qustions ,you can get only minimum no of leaves ,in icici bank you can order your cheque book through ATM, phone banking et banking ,and mobile banking.The bank did not force to any loans or cards,every thing is optional
Comment by ananthdeepak(chennai) — August 14, 2006 #
Good God, As a NRI, I was going to open a £stg account with this horrible sounding ICICI bank. Now I won’t, since I too don’t have any desire to get swindled or shouted at or abused by this awful Bank.
I am grateful to all who hav contributed to this excellent blog….or shall we say, ICICI Rants Forum.
SOunds a really creepy, swine like organisation. Why doesn’t the Indian Government close it down?
I have wondered if it is a similer operation to the defunct and totally corrupt BCCI….sounds similar too!!
I am sure the Banlk of England will stop this bank whose operations seem to be popping up like popcorn all over the place.
And Big B and SRK better stop promoting it too!!
Comment by dev — August 14, 2006 #
I have an account/ Credit card / online account with ICICI. I havent been having any problem with them. Its a question of the responsibility you have in following up your banking transactions. Just becos they call themselves professionals , you dont disown your responsibilities. Of all of You HAS any one taken initiatives to BRING these issues to limelight? What would a blog do to solve these issues permanently? Stop cribbing – Stop comparing with other economies becos we all dont have the GUTS and Fire in the belly to QUESTION and get JUSTICE.
Comment by Lakshmi — August 15, 2006 #
I hold a different viewpoint that many people complaining.
At least people listen to your grievance and the matter is resolved within 24 hours repeat 24 hours of lodging the complaint to the satisfaction.
Any help needed call me on 0 98 370 28028 !!!
Arun Khurana
Comment by Arun Khurana — August 16, 2006 #
DID U EVER HERD OF A ANSEWR LIKE THIS
MY ELDER BROTHER HAD A LHOME LOAN WITH ICICI BANK
AND AFTER FULL PAYMENT TO THEM WHEN HE ASKED FOR THE ORIGINAL DOCCUMENTS HE WAS DELAYED FOR MANY DAYS . AND ONE DAY WHEN HE WENT HIM SELF TO THEM. HE WAS HANDED OVER THE XREX OF THE HOSUE PAPERS AND WAS TOLD THIS ONLY WE HAVE
HE IS A HIGH BLOOD PATIENCT. HE WAS ABOUT TO COLLAPESD
AFTER LOT OF ARGUMENTS AND FIGHTS HE WAS ABLE TO GET THE ORIGINAL PAPERS BACK
PLSSSSSSSSSSS NEVER GO TO THIS BANK
SPL. IF YOU ARE NOT KEEPING WELL
THEY CAN GIVE U THE SHOCK OF YOUR LIFE
Comment by SUNNY — August 17, 2006 #
I HAVE BAD EXPIRENCE WITH ICICI BANK.
we taken two wheeler loan from icici bank our loan agreement no.LTMUM00003251876 DATE 18/01/2005. AT STARTING WE HAVE GIVEN ECS CHEQUES OF CITI BANK BUT OUR SALARY ACCOUNT CHANGE FROM CITI BANK TO SARASWAT BANK SO WE HAVE GIVEN ECS CHEQUE OF SARASWAT BANK 04/04/2005 BY GIVING AMOUNT 550/- RECIPT. BUT YOUR REPRESENTATIVE PUT WRONG LOAN ACCOUNT NO. AND AMOUNT (1720/-)ON THAT CHEQUE. SO THAT OUR LOAN CHEQUE OF CITI BANK BOUNSING AND FROM SARASWAT BANK MY ACCOUNT YOUR BANK DEDUCTING 1720/- RS EVERY MONTH. AFTER FIVE MONTH I FOUND SOMETHING WRONG WITH MY ACCOUNT. SO I CONTACTED AT YOUR J.B. NAGAR BRANCH. THAT TIME MR. JOSHI ACCEPTED THRER IS MISTAK FROM YOUR SIDE AND HE RETURN ME THAT AMOUNT BY ICICI CHEQUE OF RS 8600/- (CH. NO. 617729)AND ALSO WIVER THE BOUNCE CHARGES AND HE TOLD ME THAH FROM NEXT MONTH INSTALLMENT WILL BE DEDUCT FROM SARASWAT BANK. BUT TILL DATE NOTHING HAS BEEN DONE AND EVERY MONTH MY INSTALLMENT CHEQUE IS BOUNCING IN CITI BANK. SO I MEET MR. JUGAL (CUSTOMER SERVICE HEAD)ON DATE 14/07/2006. HE ALSO GIVEN ME SAME PROMMISE. BUT TILL DATE NOTHING IS HAPPEN AND MY THIS MONTH INSTALLMENT CHEQE ALSO BOUNCE. AND ALSO YOUR LOAN RECOVERY REPRESENTATIVE EVERYTIME CALLING ME AND USING RUBISH LANGUGE. IN LAST 6 MONTH 5 TIMES I HAVE ATTENTED YOUR CUTOMER SERVICE CENTER AT J.B. NAGAR.
WHAT CAN I DO NOW?
I AM WAITING FOR YOUR FAVORABLE HELP.
PLEASE DO NEEDFUL FOR ME.
REGARDS
Comment by NARENDRA KADAM — August 18, 2006 #
Man you all saved me .I was just about to open an account with icici bank, after being refused by SBI. all banks are the same……
maybe ill try HDFC
Comment by Dr.Lokesh Kumar — August 21, 2006 #
Lakshmi | August 15th, 2006 at 10:53 pm (subscribed to comments)
I have an account/ Credit card / online account with ICICI. I havent been having any problem with them. Its a question of the responsibility you have in following up your banking transactions. Just becos they call themselves professionals , you dont disown your responsibilities. Of all of You HAS any one taken initiatives to BRING these issues to limelight? What would a blog do to solve these issues permanently? Stop cribbing – Stop comparing with other economies becos we all dont have the GUTS and Fire in the belly to QUESTION and get JUSTICE.
reference to the above…
what makes u think that none has taken up thises issues with the concerned authorities. Personally I had issues with credit card cheques. I made umpteen visits to their office, only to be greeted by a new person every alternate time. They’d take a fresh copy of my complaint n promise to get back. None of them ever got back. N actually i kept on going there all the time. As far as accounts are concerned, we r told there r no chrges for any service, in the begining, everything looks like a rosy picture, but when u actually start operating u realise its a different story. This time they say , maybe the marketing guy dint tell u anything, operations guy gives this kinda reason, so whom do we trust. ICICI gives faciloities like net banking. to this day my internet bankig psswrd hasnt worked. They too tried from their side, in vain. why do they give us an id which doesnt work>..call centre lines are forever engaged.Account statemnts save for the first two quarters after opening my account, have never come. Everytime i go the front office guy takes y address n says i’ll get it soon. They have no passbokks n so we have to pay additional to get these things. There is a limit to how much we can shout n discuss issues with them. There is a saying u can only take the horse to water n not make it drink. Similarly u cant make them solve this issue. At the most u can onle keep on reminding n pestering them. My sister in law has filed a case on an issue, now its up to the indian judiciary to take up the matter. dont know how long this would take. Ms LKakshmi pls think twice before challenging us with words like guts n fire n beely n justice. We have enough of this.
Comment by aisha — August 22, 2006 #
Hi all.. I have saving account with ICICI Bank few yrs ago. They have charged 187/- Rs. which even the branch manager dosent know …. what it charges for ? Isnt it a shamefull thing for ICICI Bank? If this type of managers having
ICICI Bank ….. God know s … future of the Bank.
Second time I applied for Credit Card and submit all the necessary documents & all the investigation … no body know the status. I called help line for this but they even dont know. I think this is the most funny thing I ever experienced in this fast and customer age market. Till I have not received the card & finnally I cancelled the card.
I request Mr K V Kamath – to please look after this matter seriously & take actions.
I apple to all the future customer to be think of twice before going for ICICI Brand customer.
Thank you all.
Comment by Nehal Sata — August 24, 2006 #
Too bad of an experience with any such service provide, as if we as a customer are surviving becaue of them and they are growing not because of customers.
Comment by Pratiksha — August 25, 2006 #
Dear Ms.Nehal Sata,
We request you to provide the details of your issue, account number and contact number to us at headservicequality@icicibank.com. We assure you that we will try and resolve the query to your satisfaction.
Regards,
Service quality manager
Comment by ICICI Service team — August 25, 2006 #
Service team,
its easy to send a mail of the kind u have written. as tho u know nothing abt whats happening inside ur organisation. as a former employee i know how the ops counter works. blame ur higher ups who think n plan only sales n nothing to retain customers. bank is over burdened, learn how to maintain the existing ones. the br where i worked has on an average 10 accounts closed daily coz of poor service. all those stories abt tat n 6 sigma only makes matters worse, ur bank over promises, esspecially sales guys, they ought to fired for spreading false stories abt the banks services n products. most of the bm s are useless with no knowledge of banking operations.they r taken only for their flair for sales. there used to be a bm at Kochi extension counter dilip janardhana. dont know where he is now..or is he there?///fellow knows how to sit arrogantly….was a big zero as far as ops was concerned……another fellow…….saji varghese…useless fellow!!!!…………all f!@# n no s!@#…..u ought to take in people who apply their mind n not blabber unnecessarily….then there was guy stationed at mumbai…avinash or something…fellow escaped getting slapped by a customer once….when he was down for some stupid audit……u icici fellows r just hopeless…..
Comment by Leslie — August 25, 2006 #
fuckin asshole org…wth shit guys…..
i stopped dealing with them some 18 months back…. they still keep sending credit card and bank statements.(i gave these stupid guys a letter to clsoe the SB a/c with ZERO Bal) but now the same SB a/c is in Dr Bal of 1421…. by Debiting some stupid charges of min bal maint…..etc etc…..statement sent by courier……with proper acknowledgement…..the courier guy ensures that the letter/statement is given to me personally…….
what the fuck is this…….. what were they doing when i was a regular customer………at that time i used to chase these ICICI asshole gus to send me statements regularly…….in time…. so that i can pay them…..now that i am no more interested in them…….. they r making sure that, they dont make an ASS of them selves……… if there is a court case against me…….so they ensure that i get the statemets personally in time…….what the fuck………in anycase i will be moving to another city by the end of this year…..then these assholes at ICICI can FUCK the outstanding…..by shove it up there own ass….
ASSHOLE ORGANIZATION……SHIT PEOPLE…..LOUSSY MGT
Comment by kris — August 26, 2006 #
ICICI bank is notorious for its poor service. Have you registered a complaint with RBIs banking ombudsman to get your money back? Post your complaint at http://www.moneytalk.in
Comment by moneyt — August 27, 2006 #
Hey all, Whatever it may be. If you are right you can raise the bank issue as a case in RBI. you will get a proper response from manager’s itself. try it once.
Comment by Rajesh — August 27, 2006 #
I hold an ICICI Credit Card 51765300 7004 5003, issued in March,2006 valid till March,2010.
Date of Birth:17th December, 2006.
With ‘ZERO’ service charges on Petrol from HP petrol pumps.
Till June,2006 the credit of service charges was duly given/shown in the statement of accounts.
Surprised to note that from July onwards have not reversed the said charges.
The transactions are as follws:
date amt. service chgs
1)16.07.2006 512.50 12.50
2)23.07.2006 1489.19 36.32
3)30.07.2006 639.14 15.59
4)15.08.2006 1619.29 39.50
I have opted for ur card with zero service charges on petrol refilling on HPCL pumps.
You are therefore requested to give credit of the total of Rs.103.91 in next statement and henceforth don’t charge the fuel charges.
I may cancel the Card, if the above mentioned charges not returned and fuel charges are charged to my account.
Regards,
natalkar_sa@yahoo.com
Comment by Shaukat Ali Natalkar — August 27, 2006 #
Every bank these type of problems are common. Good fecilieties are provided by icici .The people have to utilise the fecilites properly.
Comment by R.Ranganathan — August 28, 2006 #
i have taken a loan of 2 lach and monthly emi of 6453 and till now no issues every thing is going on fine. i feel icici is good for personal loans
Comment by leeladhar — August 28, 2006 #
hi everybody,
i want to share a unique incident that happened to my Dad. he hold STANDARD CHARTED CREDIT CARD. One fine month the statement showed an EMI of about 700RS being deducted under the description of KUCH BHI HOTA HAI after 3-months of rigourous inquiry we found out that the amount mentioned is for some loan that we had never taken….the ppl have not yet replied in positive and i m thinking of highlighting this to the highest consumer forum level and share my exp. thru mail to every one so at least i can give back these ppl. the same coin the passed me…….and show them what real business means….
Comment by rahul — August 28, 2006 #
I think ICICI is the worst Bank I have ever experienced as far as their Services are concerned. I am enclosing some of their Correspodence I had with them regarding my home loan.
You will be shocked to read the correspondence and their reply. All of the are email correspondence.
Ref : LBABD00001330472
E-mail sent on 01/09/2006
Dear Sir
It is to inform you that that EMI against my loan was supposed to get deducted on 10th of every month. My first EMI was due on 10 August 2006. Till 20th August there was no deduction made from my salaried account. There after I had contacted you on help line, where I was intimated that since it is first EMI, it may take time and there is nothing to worry. Again on 25 August 2006 I checked my account, still the same status. There after I contacted your Mumbai office through help line, to know about the reason for not deducted even after 15 days of due date, they told me that cheque has bounced because of some technical reason. Only after my reminder, on 26 August 2006, I was asked by Ms. Anjali, ICICI Bank, -8th Floor, Sakar I Ahmedabad to give the cheque as first EMI as their request to Kotak Mahindra Bank from salaried account has not been processed, because of some technical reason and advised me to contact your Ahmedabad Branch office. On 26th August, I had been to your ICICI Branch, 8th Floor, Sarkar I, Ashram road Ahmedabad vide your acknowledgement Slip number 3116363. I had made the payment of 8934/= vide instrument number 00037 for Kotak Mahindra Bank Limited dated 28/8/2006 Branch Navrangpura, Ahmedabad. Cheque was personally handed over to Ms. Krupa vide your receipt number CL 0706 4276013 dated 26/08/2006. It is unfortunate to inform you that even as on 1st of Sept 2006 cheque given to you has not been cleared.
Again on 29th August 2006, I had visited your office requesting for Original seller’s Share certificate for getting the name transferred to the name of Purchaser vide your acknowledgement Slip number 3116691. I was assured that by 2/09/2006 I can call the Local office at Ahmedabad and after their confirmation, I can collect it in person. But on 31/08/2006 I am receiving three to four calls from ICICI Bank Telephone number 66308828 / 66308511 / 66051297 stating that my request for Seller’s Original Share certificate cannot be processed as my first EMI is still outstanding. Further I was told to come personally to ICIC branch for putting up the second request for Seller’s share certificate as first request cannot be processed.
Today on 1/09/2006 I had contact Mr. Krupa (ICICI phone number 66308827) to know the reason for misplacement or non-reimbursement of cheque given on 26/08/2006. I was again narrated several reasons and policy of ICICI for non-submission of cheque on time. I shared with her that by her negligence my process for procurement of Share certificate has got delayed. I was intimated by her that my earlier request has been cancelled and new request need to be put up for which I need not come to the Bank for putting up the request. Further she assured that Certificate will be reaching me within a week by courier. Further she made to contact Mr Ripple Jariwala, (98252 21667) who first got agitated by my request as I told him about my mental agony faced by me since last 15 days. Further I requested him that I am even ready to catch hold of his leg and even ready to polish his boots, if he can help me out in procuring Original Share certificate. He looked helpless and told be that he won’t take up my request if I talk in that language. But he had taken my mobile number to help me out.
Sir since evening hours of 31/09/2006 I have wasted several hours on phone just for resolving such small issue that too without any fault of mine.
I have only one question in mind, Is not ICICI interested in getting the name transferred to that of Purchaser. I think that is the main document meant for hypothecation of property.
I don’t know why you people are mentally torturing your customer or I am alone a exceptional customer. If this mail can reach any one of ICICI personal, then please help me procuring the Original Share Certificate of Seller so that I can transfer it to my name.
Regards
S. Chaudhary
98250 31664
Home Loan Application no. 7775927532 dated 16/05/2006
Sir
I sorry to intimate that My offer letter for loan facility Vide Application no. 7775927532 dated 16/05/2006. I had started the document submission 10 days prior to sanction letter date. Since then on daily basis your executive has been approaching for different signatures, documents, which are being collected from me. Even after several telephonic reminders I am told on daily basis that my loan amount has been approved and cheque will be issued within a day or so . But even after one and half month nothing has materialized. Let me know when will the loan get sanctioned. My file is getting handled Mr Manish K Patel Mobile number 98251 16618.
I am fed of following up with you people to that extent that it gives me the feeling that I have committed crime by applying for loan to ICICI. Does it so much of time to get loan sanctioned. Is this the normal processing time. I will never advice any of my friend or colleague to ever approach your Bank for loan.
Hope you will ring to console me. Further I am going out of station for one week from 23/06/2006. and I fail to understand if you sanction the loan in that period. When will I go for dastaved (Registration). I have been following up with Mr Manish, Mr Prakash and Mr Dinesh but all of them are assuring me that they will revert back, but never did so. They have even got me to sign Blank security cheque, Pre-emi cheque, signature on blank facility agreement etc. Now I am scared that Bank may misuse it.
Sorry for the language used but cannot help.
Regards
S. Chaudhary
C/15 Madhuram Complex, Jivraj park, Ahmedabad. Gujarat 380051
(m) 98250 31664
> 01/05/2006
— Customer Care wrote:
> Dear Mr. Chaudhary,
>
> We value your relationship with ICICI Bank.
>
> We regret the delay in responding to your mail.
>
> According to our telephonic conversation, we request
> you to visit our nearest Bank branch and meet our
> Asset Desk Manager who would assist you further.
>
> For any further clarification, please write to us
> and we will be glad to assist you.
>
> Regards,
>
> Pramod M
> Customer Service Officer
> ICICI Bank Limited.
>
>
Divya P
Customer Service Officer
ICICI Bank Limited
Dear Mr. Chaudhary,
Thank you for writing to us.
We would like to inform you that according to our records, your Home Loan is fully disbursed as on June 20, 2006.
We request you to speak with our Relationship Officer in the agency or Branch from where the Loan was sanctioned and our officer would assist you for the same.
Please note that the name and the contact number of our Relationship Officer would be mentioned on the Sanction letter.
Should you need any further assistance, please do write to us and we would be delighted to assist you.
Regards,
Divya P
Customer Service Officer
ICICI Bank Limited
Reference to above complaint, Sir It is observed that without complaining about your official of Ahmedabad, they do not respond or help the customer.
After complaining to you, ICICI home loan department were at toes and within two days they got the loan disbursement and Dastaved (Registration) process was done on 23/06/2006 and cheque was delivery to the seller (Party) . Further I was told by your Executive that he will collect the original Dataved from Sub-register office and submit to the ICICI bank as hypothecation and shall give me the copy of same so that I can produce the same to the chairman of the society and get the property transferred to the name of buyer. Since 3/07/2006 I am following up with your different executives, Mr Manish K Patel Mobile number 98251 16618, Mr Jasmin Mobile number 9376165605, Mr. Dipan Mobile number 9824576429. You forget about their responding , whenever I phone they just tell me that today evening they will come with the document and explain me the rest of the process. Sir, It is for the first time I am purchasing the property, I am not aware of any Bank formality or documents related to purchase of property. I feel totally helpless as before purchasing the property I had shared the same with your executive, they had assured me that they will help me out in all aspect. But I feel totally uncomfortable with the approach of your staff.
I shall be highly grateful if you can help me out.
Regards
S. Chaudhary
Reply from ICICI against above mail
— Customer Care wrote:
> Dear Mr. Chaudhary,
>
> Greeting from ICICI Bank.
>
> We refer to our telephonic conversation on July 13,
> 2006 at 11.00 Am regarding your e-mail for copy of
> your Property Documents, complaint against the
> Officers and updating your Communication Address.
>
> We have registered your request with Service Request
> SR1024505201, SR1024498679, SR1024504967 effective
> July 13, 2006.
>
> You will receive an e-mail alert giving the status
> of your request to your e-mail
> padmaja.s@icicibank.com.
>
> Your request would be processed within three, eight
> and 10 days,
>
> Should you need any further assistance, please do
> write to us and we would be glad to assist you.
>
> Regards,
>
> Divya P
> Customer Service Officer
> ICICI Bank Limited
Comment by Samarendu Chaudhary — September 2, 2006 #
Your bank has crossed the height of customer care and kept their eyes shut. I fail to understand why. You have issued me a Master Card bearing no.5177 1940 0311 9002, three years back but till date you have not provided me its PIN number. All my visits to your local concerned office in Chandigarh in Sector 9 in addition to teleconversation with your Bombay office proves futile whereas I fail to understand, if this is the kind of service you are providing, then every time why are you sending bank letters on useless activities and customer care is talking to me time and again on my mobile that you are our value customer and your name has been sponsored for Gold Card ! Please stop.
Gautam Ram
9872622154
Comment by Gautam Ram — September 5, 2006 #
ICICI is pain ful thes promis one thing and do another thing, no contact nomber will work they wont respond …
Comment by Shashiraj — September 6, 2006 #
I have a ICICI demat account and always relied on this assuming the data will be secure with ICICI. To my surprise I got a call this morning from ICICI saying that they have lost huge data on Demat accounts due to natural calamity (and mentioned Mumbai rains, may be an year back) and they wanted me to fill the details by going to any of their branch. If this is the state of backups with bank like ICICI what will happen to our demat accounts and recovery! I think it is better to be alert an move our accounts to some secure banks!
Comment by Reetha — September 6, 2006 #
Dear Ms. Reetha,
We request you to provide the details of your issue to us at headservicequality@icicibank.com. We assure you that we will try and resolve the query to your satisfaction.
Regards,
Service quality manager
Comment by ICICI Service team — September 6, 2006 #
ICICI Bank is one of the worst and unfriendly Bank of India. Those who have not experience like me can not understand this. In last one year for only 5 transaction I had to visit there branch 35 times.
They will make problem of signature mismatch, overwriting problems and all possible hurdles to get your own money. They must be put to the court.
Comment by Angel — September 7, 2006 #
If you have a Demat A/c in ICICI Bank then you must loose your sleep. I work with shares and know the importance of Signature. ICICI Bank will make your life hell if you have a Demat A/c with them. Employees are all same kind of unfriendly, Unprofessional breeds. They are there to harass you. You as an individual will only be a victim. I don not know why like Investors grivence committee there should not be a proactive body to resist the misdeed of ICICI Bank kind. If there is no then better to avoid ICICI Bank. Its horrible .
Comment by light — September 7, 2006 #
Guys, to bring in some humor on this page in the middle of all complaints….an email joke I received about ICICI seems very close to the truth…….here goes…..
Rajiv and Mona are flying to Australia for a two-week vacation to celebrate their 40th anniversary.
Suddenly, over the public address system, the Captain announces, “Ladies and Gentlemen, I am afraid I have some very bad news. Our engines have ceased functioning and we will attempt an emergency landing.
Luckily, I see an uncharted island below us and we should be able to land on the beach. However, the odds are that we may never be rescued and will have to live on the island for the rest of our lives!”
Thanks to the skill of the flight crew, the plane lands safely on the island.
An hour later Rajiv turns to his wife and asks, “Mona, did we pay our Rs 5lakh deposit cheque yet to ICICI Bank?”
“No, sweetheart,” she responds.
Rajiv, still shaken from the crash landing, then asks, “Mona, did we pay our ICICI Bank Master card yet?”
“Oh no! I’m sorry. I forgot to send the cheque,” she says.
“One last thing, Mona. Did you remember to send cheques for the auto loan to them too this month?” he asks.
“Oh, forgive me, Rajiv,” begged Mona. “I didn’t send that one, either.”
Rajiv grabs her and gives her the biggest hug in 40 years. Mona pulls away and asks him, “So, why did you hug me?”
Rajiv answers, “They’ll find us!”
Comment by Harish Acharya — September 7, 2006 #
Dear ICICI Customers,
Every time when ever something happens with any one, every one thinks that I am not a victim I am safe nothing will happen to me.
My dear ICICI customers until unless you are not taking any precaution you are not safe. But by taking precaution you can only minimize your risk not eliminate that. So why are you waiting for any nonsense should happen with you than you will not get time to think and save yourself. Pl read the comments mailed by persons who faced the horrible ICICI Bank services and became victim of ICICI Bank.
I was also a customer of ICICI bank from last four years and thinking that I am getting world class facility from bank and never thought in dream that one day ICICI bank will
Clean my account .Actually ICICI bank main business is this one only. I came to know from a Senior ICICI bank employee that ICICI Bank have very clear cut policy for their customer at lest once in total period of account holder, credit card holder, home loan holder and any other product holder they will charge extra or do any nonsense with you and you will have to pay for that one. At last you be loosing your money, time and peace of mind. That is actually ICICI bank‘s major source of Income and that is their actual business nothing else.
So Pl take all these comment seriously and try to avoid any business with ICICI bank.
Because PREVENTION IS ALWAYS BATTER THAN CURE.
Comment by Rajeev Kumar — September 7, 2006 #
DETAILS ABOUT MY BAD EXPERENCE WITH ICICI BANK
I, Maj Harshvinder Pal Singh have a savings account with your bank (No 007301510860).
On 22 Aug 2006 ,while making an ATM transaction from an IDBI ATM (Id 5301) located at MCTE Mhow, an error occurred and the cash requested was not dispensed by the ATM ,whereas a debit entry into my account of Rs 2067 (8 22/08/2006 VAT/CASH WDL/20060822163625/0 2,067.00 3,020.30) was made. The matter was immediately reported to the IDBI Bank officials who suggested that the amount would be returned within 24 Hours automatically, but this did not happen, a complaint was made through ICICI Bank customer care number (Complaint ID 1026695117).
It must be informed that such errors have occurred at the same ATM earlier also,as in case of Maj Rohit Saini, who later took up the case to banking ombudsman and the amount was reimbursed after a span of two months causing unnecessary harassment.
Comment by MAJ HARSHVINDER PAL SINGH — September 7, 2006 #
Hello everybody ,
I had availed B.T thro ICICI CREDIT card.My card No is 4477 4770 6173 4006.At the time of canvasing the Bank Executive. explained me that upto 3 months 0% interst.after that 1.9% &No other charges. I honestly beleveied his words.But after 3months they charged 2.95% & B T processing fee/Service tax .ICICI Bank is Silently Killing me. Oh God ,Please save all
from icici Incuding ICICI employees.
Comment by R.Ranganathan — September 8, 2006 #
The Customer Support center is not aware about the services provided by them.
I was looking out to verify my PayPal account with my Debit Card of ICICI, but received the error message that “the Bank which issued your card has blocked your card”.
I mailed several times to Customer support for resolving this problem.
As its clearly mentioned that PayPal support all those cards having a Visa, Mastercard, Discover, American Express logo on Debit as well as Credit cards.
After many discussions they said :
“Dear Mr. Agarwal,
Thank you for your reply.
PAYPAL website accepts Master card debit cards only and credit cards of any organization.
Your debit card is VISA debit card and that’s the reason why it’s unable to accept your debit card.
You can upgrade your VISA debit card to Master card debit card but you will be charged Rs. 224/- for the conversion.
Looking forward to your co-operation.
Sincerely,
Naveen Kasyap K
Customer Service Officer
ICICI Bank Limited
”
I accepted their offer but after a day another mail came to my reply and said:
“Dear Mr. Agrawal,
Thank you for writing to us.
Please note that ICICI Bank debit cards cannot be used for online transactions. Both the debit card issued to you and the master debit card issued by us cannot be used in paypal site for the same reason.
Looking forward to your co-operation.
Regards,
Venkateshwar Reddy
Customer Service Officer
ICICI Bank Limited
”
So this happened and always its same.
Comment by manjul agrawal — September 10, 2006 #
I really fed up with ICICI terms & polices, Mine is Corporate salary account i have more than 1 year experience with banking relations. But bloody ICICI people they put QAB finality 2 times on my account, all my colleges are maintaining zero balance only. But I don’t know why they are telling to maintain Rs.1000 as my quarterly balance. For this sake my company changed my account to other bank. But still I’m getting finalities on my account. I requested to close my account but they suggested me to i have to clear the negative balance. I don’t know why they do not understand my concern; really I’m not satisfied with ICICI Bank.
Comment by Amaresh BAbu.A — September 11, 2006 #
I have totally lost faith in ICICI Bank after they withdrew my salary on my previous company’s behalf, without my consent. Though, it was Salary Account, but as per Banking ethics, they could do so only after either informing me or with my consent.
So, guys take care if you have account here. I, now, do not keep much money with them. You also try to keep least possible amount with them and if, you too have Salary account then transfer money to some nationalized Bank account, oftenly.
Comment by Sahil Varma — September 12, 2006 #
This is very much true with ICICI bank that they are not inline with the system but they pretend to be. I was channal Partner of ICICI bank for 2 years in the name of A & M Enterprises and i have been short paid by 1.04 L. Nobody in ICICI is replying correctly as how can I recieve my payment.
Comment by Manoj Kumar Verma — September 14, 2006 #
Cheating by ICICI bank personal loan agent
Hi.
I am abbas i have took a personal loan of Rs.30,000/- from ICICI bank before 6 months. that time they have told me 2.5% interest but now they are leving me to pay 57.98% of interest. Till now i have paid 6 Emi of Rs 1774/-. but totally i need to pay Rs.63864/- in this amount the interest amount is Rs 33864/-. I am telling this is a cheating with me if this problem is not sloved then defently i need to approch media as well as Higher authorities. Plz lookin to my matter and slove this problem and cheating with others also.
Comment by Abbas ali.R — September 14, 2006 #
ICICI It is Really one of the shit bank, That too the Credit Card Customer Serveice Department is Horrible.
Comment by Raghukiran — September 14, 2006 #
well after reading all the peoples woes i am not surprised with the treatment i have got so far. I called on the bank for opening my account and within hours the reps were at home promising that acct will be opened in a couple of days. the instant account kit was handed to me. I handed over two sets of apllns for SB account and for a D Mat account/trading account. Surprisingly though the sb account was opened after delay of several days and repeated conatcs the D MAt account is still not opened. It is more than 45 days and I have lost several thousands of rupees by not able to dispose my stocks. continous enquiries are casually replied. It is totally unprofesional. I must admit that Nationalised banks have a tarnished image but thier service is much superior. I have opened accounts in few hours in Syndicate Bank.
Unless you are forced by circumstances do not even attempt to open ur account with ICICI.
it is disgusting. all the advt. in media is farce and misl;eading the public.
I am taking up the matter with ombudsman for deficiency in service resulting in monetary loss to me.
Comment by sriprakash — September 15, 2006 #
ICICI BANK GIVEN ME SHOCK OF MY LIFE THEY WITHDRAW RS 28000/- FROM MY SAVINGS ACCOUNT BECUSE OF NON PAYMENT OF ONLY RS 8000/- JUST TELL TELL THS IS RELY GUNDAGARDI’ NW I’M RELY LOST OF THIS
Comment by NIKHIL SHARMA — September 15, 2006 #
i do not agree at all…i had a complaint against one of the product of icici and all i had to do was write to customer.care@icicibank.com and headservicequality@icicibank.com and i got a response the next day …in fact they called me personally and got my problem sorted out
Comment by reeta — September 17, 2006 #
ICICIDIRECT – if I ask any thing, they just reply me reverse and full of Blatant lie. They deducted amount from my account for SIP payment but that payment was rejected. I asked them, they took 10 working days to reply me. The answer was very funny for SIP payment, they replied me like below.
Dear Sir/Madam,
Thank you for your co-operation.
As per the status of SR1027228760, the order placed on August 28, 2006 for RELIANCE VISION FUND – GROWTH PLAN – GROWTH OPTION scheme is rejected as the initial minimum amount is Rs.5000/- whereas you have placed the order for Rs.500/-.
For any further assistance, please write to us.
ANOTHER CASE – Two SIP payments for two different MF was done on the same day, I got one MF at the same day NAV and another of next week Monday NAV. I asked them and please see their reply below.
Dear Mr. Mukherjee,
We regret for the delay in responding to you.
For NAV(Net Asset Value)there is a concept of Cut Off Time available for all Mutual Fund . In Case the order is placed in the Mutual Fund before the Cut-Off Time then the NAV that would be applicable would be for the same day, i.e the NAV that is calculated and updated at the end of the day. However, in case the same order is placed after the Cut-Off time the NAV would be applicable for the Next day that would be available at the end of next Day.
And regarding the request number SR1027228760, we will confirm the status of request within 10 working days.
This is their SERVICE. Till date I have not got back that rejected SIP amount to my savings account but they are very much prompt to deduct amount from the savings account.
Comment by Arindam Mukherjee — September 17, 2006 #
pls help me regarding my investment taken by icici prulife insurance policy.they made me fooled and took my hard earned money as i am asking for the return of the they say that ” you money is forfited”. Pls help me out of this problem what should i do to save my money?
Comment by Farukh.Shaikh — September 17, 2006 #
From:- Rajkumar A. Tak
905/9th Floor, “Nalanda” Sunder- Nagar, S. V. Road,
Malad, West, Mumbai-4000 64
To,
ICICI Bank Ltd.
Bandra – Kurla Complex,
Bandra East Mumbai
Kind Attn:- Mr. K.V. Kamath [ Chairman ICICI Bank]
Sub:- Cheating, Torturing, Threatens, Misappropriation of funds, Mental Agony by the ICICI Bank, Mumbai.
Loan account no. LPMUM00001272465
Dear Sir,
In the month of April / May of the year of 2003 one of your agencies person Mr. Rohit contacted me regarding the personal loan.
I applied for Rs 75000.00 & agreed to pay Rs 2813.00 for 36 Months as an installment suggested by Mr. Rohit.
About after 10 Days of application Mr. Rohit called me and said that as per the bank calculation you are eligible for Rs 68000.00 only if you want that amount will be credited in your saving account.
I said fine it’s ok with me, but when on 25th June 2003 the bank have credited only Rs 55926.00 in my account and till date and paid the installments on Rs 75000.00, I have not received any letter from the bank not even a disbursement latter.
The installments were debiting from my account time to time but there was no response from any one of your concern personals of my regular complaints for the short fall in the transferred amount.
I stopped paying the installment and then after two months the collection persons of your collection officer Mr. Amol & Mr. Harish from worli office
Started calling & started abusing, threatens to my family for the nonpayment of the installments.
My family gets disturbed with the kind of call we were receiving from your collection personal then I get in touch with Mr. Amol & harish at worli office and I told them that this is the reason why I’m not paying.
You look into the matter and do the needful. They told me that this is a mistake of bank and don’t pay any money until bank settles the issue.
:2:
Then after some time I get a call from Mr. Ganes from your Hydrabad office said that the difference amount cheque has been sent to you on 24th November 2004 at your residence address which till date we have not received.
After another 10 days Ms Manisha from Mumbai [ we don’t know from which branch] called me and she told me that the difference amount has been credited in your Credit card account, which is also a wrong information.
Infect some body have pocket this money with the help of inside or outside persons & bank has no records for that.
After a long requests & complaints to the bank concern persons when I didn’t get any reply I went in to the court & sent the notice to chairman BKC, Personal Loan department manager Mahalaxmi and till date we are awaiting the reply.
In spite of the court orders your department has not replied to the police officer Mr. Ashok Naik [ PSI Malad west police station], who are investigating this matter since more then two months with your Andheri Kurla Branch.
Finally, I decided to write one letter to you [before I go to media] with the copy of all the corospondace held by my lower & me to you & your departments to bring in your kind attention.
Thanks & Regards
Rajkumar Tak
9867096190
From:- Rajkumar A. Tak
905/9th Floor, “Nalanda” Sunder- Nagar, S. V. Road,
Malad, West, Mumbai-4000 64
To,
ICICI Bank Ltd.
Bandra – Kurla Complex,
Bandra East Mumbai
Sub:- Cheating, Torturing, Threatens, Misappropriation of funds, Mental Agony by the ICICI Bank, Mumbai.
Loan account no. LPMUM00001272465
Dear Sir,
In the month of April / May of the year of 2003 one of your agencies person Mr. Rohit from ICICI Bank contacted me regarding the personal loan.
I applied for Rs 75000.00 & agreed to pay Rs 2813.00 for 36 Months as an installment suggested by Mr. Rohit.
About after 10 Days of application Mr. Rohit called me and said that as per the bank calculation you are eligible for Rs 68000.00 only if you want that amount will be credited in your saving account.
I said fine it’s ok with me, but when on 25th June 2003 the bank have credited only Rs 55926.00 in my account and till date and paid the installments I paid on Rs 75000.00, I have not received any letter from the bank not even a disbursement latter.
The installments were debiting from my account time to time but there was no response from any one of your concern personals of my regular complaints for the short fall in the transferred amount & no downward change in the EMI .
I stopped paying the installment and then after two months the collection persons of your collection officer Mr. Amol & Mr. Harish from worli office
Started calling & started abusing, threatens to my family for the nonpayment of the installments.
My family gets disturbed with the kind of call we were receiving from your collection personal then I get in touch with Mr. Amol & harish at worli office and I told them that this is the reason why I’m not paying.
You look into the matter and do the needful. They told me that this is a mistake of bank and don’t pay any money until bank settles the issue.
:2:
Then some time in the month of December 2004, I received a call from Mr. Ganes from their Central Office Hydrabad. He said that the difference amount cheque has been sent to you on 24th November 2004 at your residence address, which till date we have not received.
After another 10 days Ms Manisha from Mumbai [we don’t know from which branch] called me and she told me that the difference amount has been credited in your Credit card account. But at that time there was no credit card with me no such transition have taken place after I got the Credit Cart latter on.
Infect some body have pocket this money with the help of inside or outside persons & bank has no records for that.
After a long requests & complaints to the bank concern persons when I didn’t get any reply I went in to the court & sent the notice to chairman BKC, Personal Loan department manager Mahalaxmi and till date we are awaiting the reply.
In spite of the court orders your department has not replied to the police officer Mr. Ashok Naik [PSI Malad west police station], who are investigating this matter since more then two months with your Andheri Kurla Branch.
Not only that bank have also send me a legal notice under section 138 when I’m already in the Court for the same matter.
In the month of May or June 2006, I had received call from Mr Promod sharma Telis court Delhi city warrant execution department [as he said about him self] call at my residence and told my wife that warrant has been issued against Mr. Rajkumar Tak we have transferred the warrants to Mumbai Police & by tomorrow 4 PM the local police will come & arrest you.
If you want to cancel the call Mr. Indrajit Singh Mehta advocate high court Delhi & settle the issue on his no. 09891211342 I called him up & he said that my client ICICI bank has field a complaint against you & you have to pay otherwise you will be behind bar. But then nothing happen as such only my wife & children’s were very scared.
Again, on 11th September 2006 we received a similar call from Inspector Mr. Dekshit crime branch Delhi police [as he said on the phone about him self]
And the local police reaching to your place to arrest both Mr. Mrs Rajkumar Tak within two hours and if they don’t find you at the place you will be declared wanted.
If you want to settle the matter out of the court then please call Mr. Vikram Tyagi advocate high court Delhi on his no. 09910368452.
:3:
I called up Mr. Vikram Tyagi, he told me that ICICI bank have field a complaint against you & the amount some thing Rs 1.5 lac you have to pay otherwise you will be in the trouble.
After that I have noted a NC at Malad police station against such callers to the concern officers & they said it never happen like this without court notice no one can come to arrest you in this matter. Who ever they are only trying to threat you.
This kind of the things ICICI Bank & their related staff doing with the loan holders in spit of solving the matter in the right way they are harassing peoples.
Thanks & Regards
Rajkumar Tak
9867096190
Comment by Rajkumar Tak — September 18, 2006 #
This is a shit bank they take post dated cheques from customers against the loan repayment alter the date in the cheque and send for clearance and whn the cheq is rtn by the issuing bank they use this pretext and send goons to recover the vehicle.
On many occasions they send 3 to 4 cheques in the same month and recover the amount, as you dont check ur bank a/c on daily basis. One find day you when you go to the bank to update ur passbook, u r surprised to see many instalment chqs sent by ICICI in an interval of 4 to 6 days in the same month…..this is what happened with my co-brother in Madras last year, but as he was working with the Minst of Finance he was able to take immediate action and get the issue solved and make ICICI pay for the flaw.
all are not so luck as my co-brother.
God save this country
Down down ICICI, SHIT SHIT SHIT, FUCK ALL BANK.
HUM HAIN NA…..TO FUCK U ALL…..
Comment by kris — September 18, 2006 #
I Finiance two wheller loan from ICICI Bank but I gave cheque 36 but bnak has declear to my Instolment in 14 Cheque but I unable to pay in high cash Instolment in 14 cheques. I requested to the bank manager my Instolment increased till 36 but bank was not agree with me then i file a case against to the ICICI bank in Consumer Forum in Ranchi (Jharkhand) but the bank is torching my byke without my permission. what I do in case.
My Loan A/c No. LTRNI-000060106
DATE: 04-03-2006 Purchasing date
Down Payment : 8000/-
Plase tellme what I do.
Name : Chandra Prakash Sharma
Add : Lal Makan Bara Lal Street Upper Bazar Ranchi
Email ID : sai_cp@yahoo.com
Ph. M: 9234606944, 9931136428
Comment by Chandra Prakash Sharma — September 19, 2006 #
ICICI Web Trade is THE WORST…They were saying they lost/damaged all the accout related documents in July 2005 flooding in Mumbai and wanted me re-submit the account opening for and what not…
This is bullshit..they cannot safegaurd account related document from flooding…how are they going to safe gaurd Hard Cash in their bank lockers…
Comment by Kishore Kumar — September 20, 2006 #
Dear Mr. Sharma,
We are concerned by the issue raised by you.
Please contact Ms. Vennila Perumal on 91 22 26538047 or write to her at vennila.perumal@icicibank.com, to resolve the issue.
Regards,
Service Quality Team
Comment by ICICI Service Team — September 22, 2006 #
Dear All,
This is the first time time that i have seen a blog that is so disturbing to me. Disturbing personally because i work in this organisation and yes i must admit that all of you have issues (some relevant and some irrelevant) though none without a resolution. One thing that most people do not understand is though ICICI Bank is a universal brand it has its segregations and product departments, and all have a redressal system in place and believe me functioning quite strongly.
Though I am not a official spokesperson and my views however strong have no bearing on the Co. ‘s view point few generic points i would like to clarify :
Issues with call centre services: I hold accounts with more than one bank and i have noticed that most common queries are resolved within 3 minutes of a call and that one need not speak to a person to get to a resolution as the common queries are balance enquiries, pin regeneration and cheque book requests.. This do not i repeat do not need you to wait to hear a voice these can be resolved by keying in the right choices.
Other than that wait time is something that can only be tweaked in peak hour rush times but cant be avoided .. would you prefer travelling and waiting physically at a branch for the same time than sit at the comfort of your home and office and make a call??? Choice is yours to make.
Issues regarding Credit Card: Credit card issues have no branch redressal forums and are probably the second most pain area… Pl. look at the back of any bill they will give you all the redressal forums, kindly adhere to those. Most people want an instant resolutions these do not happen why two reasons 1) they might be technical in nature and 2) Adhoc resolution might result in a Fraud . Point being made we cannot service you just because you shout the loudest we will still have to verify your claim .. give us that much time.
Issues in Loan : Again I repeat the same as the credit card issues the redressal forums are in place .. about the recovery teams being harsh .. how would one prefer them to be sweet, cuddly, dressed in a Santa Suit… sorry to dissapoint thats reserved for Xmas … thats their job and they need to do it.. Some stray incidents deserve better handling yes they do bring it our notice we will try to help..
Infact i was surprised that even an innoccous blog like this has been noticed by our team and some contact details have been put up for your convenience.
And please remember the cardinal rule you bank with us, we respect that, we will serve you to the best of our abilities if you get better elsewhere its your personal decision … pl exercise it……
And most important the QAB charges… they are in place for a reason most banks have it … they are not subject to bargains threats or negotiations pl. do not waste your time or somebody else’s ….!!!
If some of you have a genuine enquiry i repeat enquiry pl. put it up ill definitely try to post something on it… at my convenience of course!!!! :- )
AG
Comment by A G Nath — September 24, 2006 #
Dear Mr.A G Nath,
As you mentioned you work in this organization so you know each and every loop of this bank even about your CEO also. When, where and how he works. So you can manage your work with icici as per best practice knowledge and relation with other colleagues you have.
I am sure when ever you call any ICICI person you always start with, Hello I am A G Nath, working with ICICI bank XYZ branch as XYZ.
So automatically your half work will finish. Rest you know all manipulations what icici can do with customers .so you will make your approach by keeping all things in your mind. Than you will not any nonsense from ICICI bank
But what about other customer first bank never speaks directly to customers always
Agents DSA (DALAL) will do all nonsense with customers and every time you will find a new DALAL on phone speaking to you with no results.
I think you are also working like DALAL of this bank.
I request you to pl. do not waste your time or somebody else’s ….!!!
By writing such a long story and earning rewards point from your ICICI bank.
Varun Sharma
Comment by Varun Sharma — September 24, 2006 #
My comments on your statements, Mr.Nath…
1. “some relevant and some irrelevant…….”
What may seem irrelevant to you may be the most important thing to the poor customer….
2. “though ICICI Bank is a universal brand”
don’t make me laugh…..
3. “it has its segregations and product departments, and all have a redressal system in place and believe me functioning quite strongly.”
My father was PROMISED a Parker Pen for using his ICICI credit card 5 times within a stipulated period, despite using it and writing several times to the bank, he has never received the pen or even a proper reply. I guess the word ‘strongly’ needs a relook here.
4. “Would you prefer travelling and waiting physically at a branch for the same time than sit at the comfort of your home and office and make a call??? Choice is yours to make.”
I agree with you wholeheartedly, I have never visited my ICICI branch in the last 4-5 years and hope I never get the chance to do so. I like the website very much and so far it’s suited my purpose.
5. “Most people want an instant resolutions these do not happen why two reasons 1) they might be technical in nature and 2) Adhoc resolution might result in a Fraud . Point being made we cannot service you just because you shout the loudest we will still have to verify your claim .. give us that much time.”
Agreed there can be no instant resolution, but don’t you think a year and a half is more than enough to post us a Parker pen, which is rightfully ours. Anyway, we have lost interest in this pen. We went out and bought one ;-)
6. “About the recovery teams being harsh .. how would one prefer them to be sweet, cuddly, dressed in a Santa Suit… sorry to dissapoint thats reserved for Xmas … thats their job and they need to do it.. Some stray incidents deserve better handling yes they do bring it our notice we will try to help”
I am sorry but IT IS NOT THEIR JOB to be harsh especially when the claim by the bank is wrong!!! How dare you say this?
7. “Infact i was surprised that even an innoccous blog like this has been noticed by our team and some contact details have been put up for your convenience.”
That’s because your Bank is afraid of losing customers because of the power of blogging. And due to the bad publicity it has generated.
Remember Nath, the people who have placed their woes here are from varying backgrounds and different product holders. This kind of feedback is akin to holding a survey and getting responses. Your bank should read them and consider them very seriously.
ARJUN PRABHU – KUDOS TO YOU..MORE POWER TO THIS BLOG!!
Comment by Harish — September 24, 2006 #
Check out this URL http://finance.groups.yahoo.com/group/Consumer_Voice_India/message/1977
(Height of Comedy from ICICI Bank)
Comment by Deepak Kumar Vasudevan — September 25, 2006 #
ICCI Bank is having one of the worst people at there Vidocan towers at Delhi. They donot know what they are doing. It is a kind of a gunda Raj. I had my car finainced from them.
I had requested the bank represteatives to come and change my cheques. As we were not operating from the bank account. But they did not bothered. As a result two of my cheques were dishounred. My car was lifted by there GUNDAS. I had gone to the bank & paid all the amount at once.
I was promised that all the cheques along with my NOC shall be issued in 10 days time. But it has passed almost all one month nothing has turned up.
The story does not finish here. ICICI Bank Lawyer Mr. Punit K. Bhalla had send us court notice. This was recived by us on 24th September 2006 & the court date was 23rd September 2006.
My Advice to all the readers about ICICI Bank is as following :-
a) Never trust there staff.
b) When you pay the full amount the NOC should be demanded immediately.
c) Get back all your unpaid cheques as they will put it back in your account.
A Big Suffer from ICICI Bank
JAGJIT SINGHH.
Comment by Jagjit Singhh — September 25, 2006 #
I have been facing lot of problem with SO CALLED ‘HUM HAIN NAA: PROBLEM CREATE KARNE KE LIYE’ bank for last 4-5 years. This is one of the WORST Bank in India as far as customer’s faith is concerned. I can list most of the probles I faced but the list is long, so not including each one here.
How many us of know that ICICI & HDFC (two) bank collected Rupees 150 Crore penalty/fine from customers just not to maintaining the mininum average quarterly balance. This tells the story of how these banks particularly ICICI cheat customer?
Rakesh
Comment by Rakesh Kumar — September 25, 2006 #
AG Nath,
Fuck off, keep your asshole mouth shut, you don’t really know the pains that we had to undergo when we were customers at ICICI.
1 – I was in Atlanta, US from 1997 to 2004 and using the Money2 India remittance facility, most of my small $ amounts(200 to 800) sent from 2001 to 2002 were getting credited in ICICI Delhi a/c, but when the last and final amount huge ($14,500). ICICI gobbled up that amount, the result was that I had to take the help of Atlanta police / Bank of America fraud team, to get my money back. The amount was debited at my BOA a/c in Atlanta and was sent to ICICI NY a/c (via Citi Bank NY) and when I requested ICICI NY to send the confirmation, they just kept asking me for remittance details from BOA time and again. ICICI is a number 1 fraud bank, it just eats up the customers money, the customers who are smart and fight it out get back the money, The customers who are little soft, their money is eaten away by ICICI. So in effect 90 customers out of 100 will be soft so their money is eaten by ICICI.
2 – Credit Card, Number 1 fraud service at ICICI, keeps debiting amounts that does not belong to that specific customer and then keeps charging delayed payment and finance charges. Why should I pay an amount that does not belong to me and charged to my card. This is a vicious cycle and a never ending process. I have moved to HDFC Gold card now.
3 – Customer service is the most hopeless. All of them sitting there are shit and lousy people with little or no knowledge of what the customer wants. ASS-HOLES
4 – ICICIDIRECT (Web Trade Service…SHIT SITE to do stock trading) I suffered the most while using it in Atlanta, the site was always down with TECH REASONS. I don’t know any other stock trading site in the world that is down during trading hrs apart from ICICIDIRECT. How is this possible that a web trading site is down with Tech Reasons while the market is trading.
5 – My dad (78 yrs old) was having an SB a/c at ICICI, it was quite fine with me in 2000-01-02 to send money from USA to my dad’s ICICI a/c using the M2India facility. But he closed the SB a/c in 2002 as he was fed-up of chasing people at the ICICI Delhi CP branch. He had deposited a cheque of Rs 57,857 (Mutual Fund refund from Sundaram MF) His hard earned retirement money was eaten by ICICI, he had to get a confirmation from Sundram MF that the cheque deposited by him has been cleared and credited to ICICI clearing a/c……SO WHERE IS MONEY….???? He had to take the help of some of his Govt office juniors working at Finance Ministry to get the money.
There is a saying in US………”Everyone wants your money”…….
Guess this is the slogan of ICICI so they keep eating away customer’s money.
Comment by kris — September 25, 2006 #
Its really a shocking to read comments like by Mr A.G. Nath for trying to protect ICICI bank…
Just last month my friend filed a case in Consuemr Forum in Delhi… as he had unfortunately taken loan from ICICI Bank for purchasing the car and they promised some discounts orally and did not count payment made as down payments in Installments and no one from the bank replies….
Few months earlier, similar thing happened with a different friend, who had fnanced Bike from ICICI Bank, please dont ever take loan from ICICI Bank… the loan will come easy but invloves fraud and cheating…
Always go to Nationalized Bank….
Comment by Advocate Raheja — September 25, 2006 #
Hi all,
I read some 50 to 60 reviews about the ICICI bank and about other interanational banks.
I am about to open a NRI a/c with ICICI or Citi bank and got enlightened about their deeds. Thanks to one and all .
I really feel pity for those suffering .
these blogs helped me to understand how they are working and felt i escaped from these banks.
Comment by sriram — September 25, 2006 #
ICICI – I have many tales of woe :
1.They do recredit incorrectly debited charges.
2.Do not believe all that they say when opening an Acct. They may keep their word for the initial months but then quadruple the charges to the acct.
3.ICICI-DEMAT sucks. Password maintenance is bad. New password requested does not work and they do not respond to queries fast. If possible do not open acct with them
Comment by MPC — September 25, 2006 #
Hi Arjun
Could you please make sure that comments from ICICI staffers are not posted on this blog.It is adding insult to injury.
One of the reasons that their service stinks is probably because they are surfing the net to read your blogs instead of attending to customer issues.
AG…please get back to work.Justify the salary you take home.
Keep your stupid suggestions to yourself.Suggest you consult a good brain surgeon and have a brain transplant from a chicken.Maybe you will sound coherent after that
Comment by c dias — September 25, 2006 #
I have a bad experience to share.
I had put some money in a Fixed Deposit (FD) in ICICI bank more thana year ago. And they had given me an option….”you can collect your FD reseipt from our ICICI branch”….
When I went to collect the receipt after about one month, they said it has been sent to me by courier !!! And I saty across the road.
Ok…. i waited and waited for the receipt. After about 2 more months, i went again for the receipt enquiry……and they did not know the status !!! This continued for the whole year….!!!
Then one fine day, they told me that the FD receipt had been delivered to my place (??) about 6 months back ?!!! Then why the hell they did not know this then ??
OK…now I had to request them for a duplicate FD receipt on a Rs.200 stamp paper…..with the notary’s stamp from the court.
This cost me 200+200/-
Why should I even bother to bank with ICICI ???
Comment by Abhijeet — September 25, 2006 #
Dear Mr. Jagjit Singhh,
We are concerned by the issues raised by you. Please contact Vennila Perumal on 91 22 26538047 or write to her at vennila.perumal@icicibank.com, to resolve the issue.
Do mention your contact details for us to reach you.”
Regards,
Service Quality Manager
Comment by ICICI Service Team — September 26, 2006 #
Dear Kris,
Your choice of words speaks for itself. We are keen to resolve your problem and leave you a satisfied customer.
Please address your issue to Ms. Vennila Perumal at 91 22 26538047 or write to her at vennila.perumal@icicibank.com with the following details:
Your account numbers
Your contact numbers
Your e-mail id
Error Message on ICICIDirect Wesite
Regards,
Service Quality Manager
Comment by ICICI Service Team — September 26, 2006 #
Dear all,
I have already posted my grievance to this site with number 302. ICICI has sent me an Email expressing their apology. Still I am scared of their service and now I am really in trap. I have already bought Mutual funds through their site (ICICIDIRECT) and my company will allocate me ESOP to my DEMAT account. So at least I have to keep that account for next 2 years. Is there anyone who has idea to transfer DEMAT account from one to another financial institute even the share or mutual fund has lock-in period. The new financial institute DEMAT account must have options for mutual fund and stock as well.
Any kind of help or response on it however small it is will be highly appreciated and more than welcome.
With Warm Regards,
Arindam Mukherjee
Comment by Arindam Mukherjee — September 26, 2006 #
Similar to the posting# 203 in this page, I also faced breach of security in ICICI account. I had some Credit card dues which I was disputing for sometime. Instead of redressing the grievance, ICICI has unilaterally deducted the money from my savings account (linked salary account unfortunately). I think they cannot do that. I don’t remember any document I signed or conversation I had which authorizes them to do so without trying to address the problem. I have raised the issue to the bank thru Infinity. Customer service, as usual, falied to address the problem, so is the local Branch Manager (within my company premises).
I may consider a legal action against the bank on this breach of security. If any good samaritan browsing this site can provide me any pointer to legal help in Bangalore, plz let me know.
Comment by arindam — September 26, 2006 #
I had redeemed four in number Tata Mutual Funds on 22 & 31 Aug 06 through ICICI Direct online trading account. When no payment was made to my linked account ICICI Bank by 06 Sep 06 (against a time period of 3 days for crediting the proceeds), I lodged a complaint with ICICI Customer care and forwarded a written copy of the complaint to ICICI Mumbai office. Today (27 Sep 06), even after three weeks of lodging the complaint , no one from ICICI has been able to resolve the issue. The lackadaisical response is evident from this fact that do not even reply to my telephonic calls. Customer care operators do not have any message for me as “the back Office” staff has not rendered any inputs on my complaints S&1027423065 & SR1027328227 of 04 & 06 Sep 06. At one stage Mr Sandeep Gade, Customer care ICICI told me to follow up with the concened Fund Manager (i.e. Tata Asset Management) directly. He did not even realise that sale & purchase is through ICICI direct and obviously folio details between ICICI & Fund Manager are not known to the customer. Moreover Tata Fund Manager does not recognise me as I have not acquired MFs through them. In nut shell the state is that even after one month of redemption I have not receievd the money and ICICI has no clue about it.
Is ICICI listenning. Customer care service is zilch. —Sadhna Sharma
Comment by Sadhna Sharma — September 27, 2006 #
customer service very bad , bathinda branch manager mr virdi use a roudly lanuage , my exp very bad
Comment by harvinder singh — September 27, 2006 #
NIMESH SHAH
KRISHNA TUMULURI
jitendra.mittal@icicibank.com
Here are two people who hide and never reply for all the frauds in NRI section, Above two persons are heads in NRI section including
Amarjeet walia.
Nimesh is holed up in Dubai, Where as krishna and amarjeet are located in bombay, you can all send them emails and bombard them. They are the main force behind all these cheatings.
search http://www.my3cents.com for many more complaints on ICICI.
i HAVE INFORMED FRAUDS OF ICICI TO FINANCIAL SECTION OF
INDIAN CONSULATE IN TORONTO, BUT NOTHING HAS REALLY HAPPENED.
Comment by jAIN — September 27, 2006 #
Hi All,
I’ve applied twice for ICICI bank credit card and i was promised that they will give me gold card. First time all inquiry has been done and they even called my mom in my home town for verification. I’ve given each and every document they required but i’m yet to receive any card from them. For second time i am yet see any action from their side. The second time i appplied for the card was around two months back.
Anyways after reading the comments above i no longer need their card because all this could happen to me also.
I have also taken a policy fron ICICI Prulife named LIFETIME under Maximiser plan but i’ve come to know the bank is cheating while allocating the units. I pay 1500 Rs/month and i’m not allocated the units on the day the payment is realized. They allocate the units on the hightest price of the month. Please if somebody can confirm this. Due to the lock in period i cannot withdraw my mony :(
So please be aware and do not let your hard earned money drain down.
Thanks all.
Priyank
Comment by Priyank Aggarwal — September 27, 2006 #
NIMESH SHAH /IBG/IBANK/DUBAI , KRISHNA TUMULURI /IBG/IBANK/BKC , JITENDRA MITTAL /IBG/IBANK/L-PAREL
Comment by jAIN — September 27, 2006 #
Hey,guys I totally agree with you .ICICI really sucks.I went through a nightmare few months before.I financed my Bike from one of the franchisee of ICICI & u wont believe I got my R.C Book after 6 months ! can u imagine & even that after sending so many emails to ICICI. This bank doesnt have discernment about what is right & what is wrong.
ICICI is on verge of getting collapsed & it will.
Comment by Praveen Joshi — September 27, 2006 #
Respected Ms. Sadhna Sharma,
I request you to write an email to this ID headservicequality@icicibank.com and wait for the aftermath. Now I am somehow happy with there response when I faced some other problems. If you see there is no change at all on notifying your concern to head service, please post your comment here again. I am in the same boat with you as I place monthly SIP amount through this Website to mutual fund. If you don’t get back your money, evidently I will be blessed with same rewards down the line. So your ensuing comments on this point will be highly deemed to be one of my most treasured possessions.
Regards,
Arindam Mukherjee
Comment by Arindam Mukherjee — September 27, 2006 #
The Branch Head In Bathinda Branch is a sick man withno banking knowledge , i bet he is totally blank in the bacics even.
The Branch is always like a fish market & the Branch Head is always UNAVAILABLE when required by the visitors/customers! What The Hell Is This ,I Fail To Understad.
Pls Comment
Rgds
Comment by harvinder singh — September 28, 2006 #
a very bad experianc & i think very rough languag they use to custemor and avery bad service i think it well close earlay
Comment by gauurrav — September 28, 2006 #
I had a very bad experiance with ICICI bank. I started my account in bombay powai branch and the service was good at that time. But as the number of customers increases ICICI could not keep the quality.
It took almost 6 months for me to shift my account from Powai branch to kerala . First of all the irresponsible,pupet like resposible from the call center cannot be trusted. The executives in the banks are not even less. I haded over my driving license proof for getting it to xerox but they took all the pages other than the page in which address is mentioned.
This delay in shifting the branch is not a one off case. One of my friend also faced the same problem atlast he closed the account.
Another funny thing in the address comparison ; I had given my voters id for proof for the address for communication for credit card and driving licence for SB account . ICICI started complaing that my both the address are not matching. I was confused and gone to bank. then I realized that their system is doing some textual comparison(letter by letter). One cannot belive that the executives sitting there are so fool.
Now a serious question pops in my mind Is ICICI bank a better option to bank with?
Comment by Tijo — September 28, 2006 #
MSG # 322
Dear Service Quality Manager, ICICI
i have only one thing to say….”FUCK OFF”….ALL OF YOU GUYS AT ICICI including your Kamath are a BIG “ASSHOLES”
GO AND FUCK YOURSELF
Comment by kris — September 28, 2006 #
Dear Arjun Prabhu……HATS OFF TO YOU MAN…..GREAT JOB DONE, KEEP IT UP…..great blog against these fucking ICICI guys…
SIR, can you by any chance stop these ICICI guys not post any msg here ? we r fuming with anger and on top that these ICICI guys are adding fuel to our anger….by writing msgs here….
They are forcing us to use bad words in our reply when we read their msgs here…….
thks
kris
PS : All ASSHOLES at ICICI who read these msg in this blog if you are born to one father dont ever write any reply msgs here ………
Comment by kris — September 28, 2006 #
Hi Arjun!
Seasons greetings to you and all visitors to this blog!
You have done a wonderful job through this blog, Take a bow!
Though of late some bloggers are hijacking this forum by putting up some really nasty, meaningless stuff. I hope as a moderator you will exercise your discretion to ensure that this blog continues to be a forum for all aggrieved customers of ICICI Bank to put across their complaints in an objective manner for the dual purpose of seeking redressal as well as alerting existing and prospective customers about things that they should be careful about while conducting their dealings with the bank.
All the best, keep it up!
Comment by Aniruddha Sengupta — September 28, 2006 #
ICICI Bank has online trading services linked. Here is one way how they are cutting customer’s pockets….
For online trading they will allow to transfer funds from linked account but if your bid/order got cancelled due to oversubscription or no allotment then they issue a outstation cheque to you instead of reverting back the fees to your account or giving local/same bank cheque although they have tie up to nsdl and other dps.
Which get them around 40 rs for per 5000 cheque clearing…
and ultimately customer suffers from the loss without trading…
Comment by sandeep — September 29, 2006 #
Dear all,
I hold an account with this bank at their Calicut branch, or I would rather say I got it transferred recently. Myself and my husband were residing at Chennai. We shifted to this city recently. Before moving out of Chennai, I got in touch with the concerned people at Nungambakkam br to get my account transferred. They instructed me to get it done from Calicut as it would be easier. I saw no logic in their words as it was mere shrugging off their responsibilities. I dint comment. Did the same from Calicut. I submitted the required form, cheque book, ATM cards etc to them on June 1st, 06. I was assured of completion of same within 10 days. Two weeks went past but no reply. I went up to them. This time it was their Operations Manager who promised to get back to me. He collected my phone numbers. No response after that. Waited again for two more weeks. This time a front counter staff promised to look into the matter. No reponse after that. Fortunately I had removed all money from the account. Else I’d have got stuck. Two more visits with fake promises and I decided to give up. Then towards the end of August I got my new cheque book and the remaining stuff. 10 days actually equals to 3 months for an ICICI employee.
My sister in law enquired about an NRI account and the formalities required to open the same. The concerned person said she would have to take an insurance policy for the same and also quoted a higher amount asbalance to be maintained. She felt suspicious and made enquiries through another person. This time she got a different story. Anyhow she has decided not to open an account.
Our father went to the same branch to remit cash. Unfortunately a currency note he had been carrying turned out to be fake. Banks need to follow certain rules in such a situation. I am not sure what they are, but as seen in other places they tear the note right in front of the customer telling them the reason. Over here after informing my father that it is a fake currency, the Operations Manager walked away with the same. How do we know what he intends to do with that?
Our neighbour had appled for a vehicle loan. He had to sort certain issues about its payment. Every visit to their office brought him back with a sullen face. I wont give the person’s name but a lean, fair , Gujrati girl had twice gone to the extent of abusing him with bad words. What more! all the other employees merely looked at him rather than controlling her.
I am still unaware of all the charges which are levied on an ICICI account. Sales person at Chennai said “It’s absolutely free madam, they take no charges”. Person sitiing in the bank who says he is an operations guy said ther are certain charges. But the list he gave me is incomplete.
I am afraid to go to the bank because I am bombarded by sales people requesting me to buy a certain product. If the bank is said to be doing so well, then what explains their aggressive sales campaign. Is it on the verge of closure, it sounded like that to me.
None of my montly statements have come on time, inspite of me payinfor that. forget monthly, there are supposed be sending quarterly statements free of charge. Even they cannot provide a pass bokk, they ought to make sure that a practical alternative is worked out.
It is against law to reveal the personal details of customers to others. However I have sales men calling me up to pitch their latest services and products. Apart from myself and my husband I would like to know how many people there are in this city who are aware of my bank balance. ICICI Account opening form says they would do so , and as a part of opening an account with them one necessarily has to agree with the same. To my knowledge this is agi\ainst law. I am yet to clarify this. ICICI is supposed to come under RBI guidelines and there seems to be a breach of trust in this regard.
I have chosen not to write my account number or any other vital details because I am sure ICICI staff goes through this site. They’ll reach you anywhere and everywhere. Better that sky pak man!!!!
Ishaara
Comment by Ishaara — September 30, 2006 #
[...] Record Number of Complaints against ICICI [...]
Pingback by Thikkuvay Thandavarayan « Views and Reviews — September 30, 2006 #
Very bad bank to do business with…..cheats and liars……
It appears that this bank is almost on the verge of closure…..
There is a big shopping ctr near my house and an ICICI ATM is installed in there…..some 2-3 yrs back the ATM always used to be very crowded, some 10 to 15 people standing in the Q to take money out………..but now a days almost any time of the day when i visit the shopping ctr I could see that ATM almost empty…..just few people standing to use it………so i guess the bank is loosing the customers thick and fast…….even the guard at the ATM is of the view that this bank will close soon, when i checked with him, he said that the service of this bank has gone down……
Comment by rammohan — October 1, 2006 #
the worst bank to do any business, icici take steal away money from SB a/c on the pretext of statement chs, QAB bal, ins premium, etc etc.
Customers are treated like lame ducks just witing for the kill.
Loussy bank, never open any a/c with this bank. If u do have an a/c take out you monay and close ur a/c
Comment by kaka — October 2, 2006 #
CHORE BANK…….day robbers……they have debited my SB a/c for Rs 758 and i cant see the Dr entry in the statement for that amount, when checked with the Br Mgr at RA Road branch, he does not have any proper reply, insted of solving my issue, he spoke arrogantly and asked me to close the a/c if i am not happy with ICICI.
He refues to give me Cr for that wrong entry, and says that these things happen due to error in the system……just cheating and day robbing……this is just one way of making money from the customers.
They are just tempted to take out your money from your a/c, so they do all these mischiefs……..
Hum hai na thume loot ne ke liye……
Comment by jitinsharma — October 3, 2006 #
I have had an a/c with Bank for the last 12 years, they were really good when they started. But for the last 5/6 years their service has had an inverse relationship to their growth and I thought it was supposed to work the other way around !!!!!
I have now written to Mr. K.V.Kamath, requesting for his intervention. For those of you who would like to write to him (and hope that you get some resolution), his mail id is kamath.kv@icicibank.com.
Comment by sunil — October 4, 2006 #
I am having an account with ICICI BANK Kochadai Branch, Madurai-625 010. Though ICICI is speaking about Phone banking etc, but there is no one to pick up the phone. I have tried about 20 minutes today (4.10.2006) in the phone Nos.0452-2382544 & 2385836 and no one was picking up the phone. This is not my first experience. But this is happening often. Today I got an attestation from ICICI Bank, Kochadai branch on one UTI ARS Bond for converting the bond. They have charged Rs. 56.00 for the attestation. That is not a matter. I just called them to get the employee code of the person who attested the bond, which is required by UTI. Hence I request you to provide a person seperately to attend the phone calls at Kochadai Branch, Madurai-625 010. This is just for information and to do the needful.
Comment by A. FRANCIS AROCKIARAJ — October 4, 2006 #
hamien to loot liya ICICI walaon ne……….
ICICI Dr 1542 as ins premium in my SB a/c, dont know when did i tell them to cover any type of insurance for me……
they have also not sent any bank statement for the past 2 yrs….i have to go to the branch to check my bal, or i just take out a mini statement in the ATM and keep track of the a/c.
The internet banking user ID and password does not work….
what kind of bank is this…….????
Comment by jagatsing — October 4, 2006 #
NOW LETS SEE WHAT ICICI HAS TO SAY FOR THIS………
THIS IS THE NEWS ITEM TODAY(OCT 5TH)
Passbook facility must for SB account-holders: RBI
Our Bureau
`Cost of the facility must be borne by the bank’
Mumbai , Oct. 4
Responding to complaints, the Reserve Bank of India on Friday mandated banks to offer savings bank account holders the option of the passbook facility. The cost of the facility will have to be borne by the bank, said the RBI.
Currently, some private sector banks do not offer the service and instead post or courier quarterly statements of the savings banks accounts. Additionally, customers have to pay the bank a fee to get their statements.
“It’s a big relief that I don’t have to shell out Rs 28 to secure the statement of my own savings bank account. The mini-statement that I get from the ATM shows only the last 10 transactions,” said a customer of a leading private sector bank.
Monthly statement
In a circular issued to banks, the RBI said if the customer chooses to get the statement of account, the banks must issue monthly and not quarterly statements. Otherwise, “banks are advised to invariably offer pass book facility to all its savings bank account holders (individuals),” said the circular.
“The decision of discontinuing the pass book system has been taken by the banks unilaterally causing much inconvenience to the account holders. It has also come to our notice that these banks are issuing statements to account holders at quarterly intervals instead of at monthly intervals as stipulated,” said the circular.
RBI says such statements could be lost in postal transit. Besides, it would indirectly lead to the financial exclusion of small customers who cannot monitor their accounts as they do not have any access to the computer or the Internet.
Comment by kris — October 4, 2006 #
Securities and Exchange Board of India,
Mumbai.
Attention: The chairman.
Ref: Your letter No. CPIO/RKN/JS/87 of 2006/77920 dated 29th Sept 2006, issued from the desk of Central Public Information Officer, in the matter of fraud worth Rs 5750 Crores committed by M/S ICICI Bank Limited with the public at large on the basis of false information on oath and concealing the facts and abusing the Indian Judiciary System in their Red Herring Prospectus, in December 2005.
Sir,
I am in receipt of above referred letter, in which you have cleared your intentions to not to initiate any legal proceedings against M/S ICICI Bank Limited for their above mentioned crimes, committed against more then 1000 million persons of our country.
In this connection, you have already been provided with the complete details along with the concrete and relevant evidences which clearly establishes the strong prima-facie case against M/S ICICI Bank Limited, but instead of initiating any fair and legal actions in order to protect the innocent investors from the criminals, you are trying your best to support and favour M/S ICICI Bank Limited by ignoring and over-looking the facts and the evidences already available with you. which is not only shameful but also against the motives of the Securities and Exchange Board of India.
Such attitude is not appreciable at all and also puts the question mark on the fairness and the reliability of the S.E.B.I.
However, in the larger interest of the investors, this is to advice you to review the whole matter very seriously and do the further needful according to the law and justice, without ignoring the evidences and the facts of the case.
At last but not least, please be remember that “CRIME NEVER PAYS RATHER CRIMINALS HAVE TO PAY”
Thanking you,
RAJIV AGARWAL
D-114 Jal Vayu Vihar,
Sector-10, Vidhyadhar Nagar,
Jaipur 302023
Dated: 4th October 2006
Comment by RAJIV AGARWAL — October 4, 2006 #
DAMN!! the icici bank!! run by bunch rude arrogant and pathetic people who have no sense of time and respect for customers. every day you have to fight for small small things. I wanted to have a bank gurantee to be submitted to my client to get my payment released it is more than 10 days and i have no clue why my bank gurantee can not be delivered. I’m stil waiting on it. One day i would surely receive it.A nationalized bank takes maximum of 24 hrs to gie a bank gurantee and so called private professional bank. I promise to take my account somwhere else. where customer is treated as a reason of their existenxce. god bless Mr. Kamath and his bank.
thanks
gagan
Comment by gagan parasher — October 5, 2006 #
ICICI is the stupid NO.1 bank in India.
it puts fine and then starts explaining you the reason.
could have told before putting fine.
my experience:
i donot know that i should not deposit cash in branch which i dont have the account with.
i deposited the cash and got fined around 300Rs for each deposit taken in.
if they should have told me that i will be fined.i wouldnt have deposited cash in ICICI.
Comment by praveen — October 6, 2006 #
Dear Mr. Jagatsing,
We are keen to solve the matter. Your posting on this blog does not have the details necessary for us to resolve the matter. Will you kindly write to our Manager, vennila.perumal@icicibank.com with your mobile phone number and your account details. We will call you back at the earliest. Alternatively, you could call us at 26538047.
Regards,
Service Quality Manager
Comment by ICICI Service Team — October 6, 2006 #
We are have a current acurent in icici for the past 6 months. Up to the date we have applied for mobile banking but we have been charged for this facility in the month of August’06. the amount credited is Rs56.12 .
We are unsatisfied with the services rendered.
Comment by Sri Venkateswara Associates — October 6, 2006 #
Service Qty Manager, ICICI
First you guys r not supposed to read this blog…..this is not ment for ICICI employees.
Second, the fact that people are voicing their concern here in this blog shows the bad quality of service from ICICI
Third, we have tried our best to contact guys at ICICI and get some solutions to our issues, but it’s a real pain to even get thru to your cust care first, and if we r lucky, then we just get some kind of false assurances……the reply we get from ICICI is….. “give us 10 days to solve the issue”……”call us again after 5 days”………we need some solid solutions to issues…not any stupid polished reply…..
Fourth, The branch were we have our a/c does not provide us any help on any issues, they just ask us to call up the cust service numbers……..then why do u have cust relations managers sitting(or shitting !!! ) at the branch…..eating peanuts….?
Fifth, How dare you ask for my personal account details here in this blog…..dont u have any common sense….. that personal information should not be asked / given in any public “Blog”
Sixth, Even if i give you this info, what the heel can you do with it, you will also ask for 10 days and forget about it……10 days is tooooooo long a time to remember anything…..
ICICI is a hopeless and useless bank……all of us ICICI victims will ensure it’s closure soon….i suggest you look for some better job and better place to work for….
Comment by jagatsing — October 6, 2006 #
Times of India News – Delhi Oct 09th 2006
This is the news item in today’s TOI Delhi edition page 4
A consumer Court today ordered ICICI bank to pay up Rs 14000 to a loan applicant who had applied for a Home loan of 10 lacs…..he had paid up Rs 5510 + 750 as processing and verification fees. The bank had denied his loan and did not refund the fees for more than 2 yrs.
The court held ICICI bank guilty of deficiency in service and unfair trade practices. The court held that “The grant of a loan to a person may be at the discretion of the bank but it cannot sit over it for an indefinite period after charging processing fee.” As per the court the processing fee can be charged only when the bank has the intention to pay the loan. If the bank does not release the loan for an extended period, the bank is bound to refund all the charges to the applicant. This amounts to a clear malafide intention of cheating the consumer.
The applicant also got a compensation of Rs 5000 + 3000 as litigation charges along with the processing fees of Rs 5510 + 750 paid by him.
I appeal to all victims of this LOUSSY and CHORE bank to approach the consumer court and get back your money. This consumer court ruling can be set as a precedent for all future cases against ICICI and I am sure that all future cases will also be judged in FAVOUR of the consumer.
Comment by kris — October 9, 2006 #
Today i got a bank statement from ICICI showing my a/c having DR bal of Rs 9865.
It’s been more than 3 years since i closed my a/c, then how the hell these guys are sending me a statement with Dr bal. I guess they have not acted on my request letter to close my SB a/c, the have been charging QAB charges of Rs 825 for 12 Qtrs. This the first time i getting a bank statement from ICICI ever in my life. I was banking with them in 2001-2003, i was so fed up of the service that asked them to close my a/c leaving a bal of Rs 11. 57.
This is another metod of fleecing the innocent customer.
Guess this bank wont see the new year of 2011
Comment by alexsimon — October 9, 2006 #
friends, can i get consumer court of Hyderabad address..thanks in advance
Comment by Subbu — October 9, 2006 #
Today I got a call from ICICI if i would be interested to get my SB a/c revived, i had closed the a/c in april, they had charged me Rs 150 for closing the a/c, but i still continue to get my bank statement with a Dr bal of Rs 1962.
They also said that if i revive the a/c by depositing Rs 5000 they will reverse all the QAB chs, and will send me gift coupon worth Rs 500. (what’s the assurance that they will not adjust the Dr bal of Rs 1962 against Rs 5000 that i will deposit)
When there r better banks to bank with who will ever go back to them, i just refused, asked them to get lost and banged the phone down. Enough is enough of this No 1 BAD bank.
Comment by Manitangam — October 9, 2006 #
“CHOR BANK” is what they are..
when you have to open an account they send 100 people to you, when you have to close the same account.. they say.. oh we will fwd your request to Mr. X and he will be talking to you within next few hours.. an he never calls.
Comment by zubin — October 10, 2006 #
Dear Mr. Sir/Madam(Sri Venkateswara Associates)
We are keen to solve the matter to your satisfaction. Your posting on this blog does not have the details necessary for us to resolve the matter. Will you kindly write to our Manager, vennila.perumal@icicibank.com with your mobile phone numbers and your account details. We will call you back at the earliest. Alternatively, you could call us at 022-26538047.
Regards,
Service Quality Manager
Comment by ICICI Service Team — October 10, 2006 #
Dear Mr. Sir/Madam(Sri Venkateswara Associates)
We are keen to solve the matter to your satisfaction. Your posting on this blog does not have the details necessary for us to resolve the matter. Will you kindly write to our Manager, vennila.perumal@icicibank.com with your contact details. We will call you back at the earliest. Alternatively, you could call us at 022-26538047.
Regards,
Service Quality Manager
Comment by ICICI Service Team — October 10, 2006 #
It is interesting that even ICICI Service Quality is treating this blog as a platform for discussions and getting their asses washed off. But I think there is a proverb that crows can not be whitened and ICICI can not be cured of its malady of being a cheat (“hum hai na loot ne ke liye”)
Comment by Deepak Kumar Vasudevan — October 10, 2006 #
Service Qty Manager, ICICI
Rule # 1…….. you guys r not supposed to read this blog…..this is not ment for ICICI employees.
Rule # 2……… the fact that people are voicing their concern here in this blog shows the bad quality of service from ICICI
Rule # 3………..when you ICICI assholes visit this page again stick to these TWO Ruls
You guys are pathetic…..are u gays not ashamed to read this blog again and again………
Comment by jagatsing — October 10, 2006 #
Dear Mr. Jitin Sharma
We are keen to solve the matter to your satisfaction. Your posting on this blog does not have the details necessary for us to resolve the matter. Will you kindly write to our Manager, vennila.perumal@icicibank.com with your contact details. We will call you back at the earliest. Alternatively, you could call us at 022-26538047
Regards,
Service Quality Manager
Comment by ICICI Service Team — October 12, 2006 #
Hi !
I WROTE TO K V KAMATH!!!
I had a million tiny but irritating problems with ICICI.
I appealed to the Operations manager at my branch and a couple of friends who work at ICICI. When nothing happened I got on the net and found out the name of the CEO & MD. Then I wrote him a short letter (he doesn’t have time to read tomes of bitching and moaning) with FACTS.
The next day the Operations manager ( a lady) came to see me in my office! She shed a few tears!
I had the satisfaction of having stirred them up a bit. Ofcourse nothing fantastic happened with my account but everytime I walk into the branch I get better treatment.
I think you should all write to KV Kamath at the H.O. address in Mumbai.
Comment by Paul D'Gama — October 13, 2006 #
ICICI a F**K ALL BANK……….last yr during my visit to india, i opened a NRE/NRI a/c with a deposit of 45000(USD $ 1000), and i was assured that my a/c details will be sent to my US address, but it’s been more than a yr, no news of what the hell they r up to…..
I have not got any details from them with respect to my a/c, my Fleet Bank check has alrady been Dr to my USD a/c.
So where the hell is my a/c, I asked my uncle in Chennai to chek with ICICI…..he cat give me any ans. He says that during his visit he was assure that all details will be sent directly to the a/c holder and that no info can be shared with him.
So what the F**K is being done to my NRE/NRI a/c
Comment by ravisrini — October 13, 2006 #
Modi Builders Hyderabad and ICICI Home loans Cheating customers
The modus operandi of this fraud goes like this
1)One year back Plot booked in Golden Palms Ameenpur venture of Modi Builders and sale agreement made.But not registered.Plot is Under Huda Mortgage so you cannot get Housing loan released till Huda releases mortagage.
2)Builder want to sell this plot to another customer as price is doubled in one year.So builder threatens
you by sending a cancellation letter saying you did not went for Housing loan.
3)After threatening, builder will give three days time for housing loan sanction.In order to get the loan
processed immediately builder will provide one of the bank agent working for them.
4)Housing loan will be sanctioned in 3 days and original sale agreement, post dated checks etc will be
taken for loan processing by the bank agent.But no acknowledgement will be given for the documents received saying “As per Banks policy they wont issue acknowledgement for the documents received for housing loan”.
Here starts the real show.
5)Banker delays for one month saying a)The loan agreement documents are changed.
b)RBI rules are changed.
After that banker says the document is invalid and asks for New sale agreement from builder and banker himself submits the document to the builder.
6)Builder demands 10 lakhs more for the new sale agreement else Builder threatens to destroy the
original sale agreement.
7)If you ask the bank to return the sale agreement they keep delaying till you succumb to builders
threats.
8)If you dont agree for paying 10 more lakhs builder sends a letter stating that you yourself accepted
cancellation and forwarded the original sale agreement
to them and they destroyed sale agreement as it is
invalid.
9)If you ask the bank they say “Be happy that atleast you know where the document is.What you are going to do with the invalid document”.
10)If you say you want to proceed legally the builder says “We are used to these legal cases as there are already many cases against us in our various ventures.Yours will be one more.Do what ever you
want”.
You are completely trapped.Customers beware.
Never ever give any documents to ICICI without any acknowledgements from Bank.
If you made any sale agreement with the builder register them first.
Never book Huda Mortgaged plots as it takes years for getting Fianl Approval. In the mean time the land price will increase and the builder and bank will start the cheating game again.
Comment by Friend — October 13, 2006 #
o date : 13/10/2006
ICICI Bank Limited
From
Samarendu K Chaudhary
C/15, Maduram Complex
Jivraj Park, Vejalpur Road
Ahmedabad – 380051
Mobile 98250 31664
( R ) 26645024
(O ) 22773513 Extn 396
Loan Account No: LAABD00001641598
Vehicle No GJ1HF632
Reference: Issue of wrong NOC and Form 35 against Loan
Account No. LAABD00001641598 for four wheeler.
This has reference to issue of NOC and Form 35 against Loan Account No. LAABD00001641598. I had visit to your office (ICICI Bank, 11th Floor, Sakar-I, Ashram Road, Nehru Bridge Corner, Ahmedabad) on 7/10/2006 for collection NOC and Form 35 after completion of loan payment of Four Wheeler, whose last installment was made on 1/10/2006. I had received the NOC and Form 35 on 12/10/2006 by post. After receiving the same I have been trying to contact you through your fictitious number 55309890 (Ahmedabad) but all in vain as message for non-existence of number comes. It is really
shocking to see the wrong correspondence address
mentioned on the letter, my house number is C/15 not C 105, any how I have received the letter. Even my Loan application and residence proof documents, has been submitted to you, is correct then from where did you get the wrong address. Please correct the address as mentioned above.
Secondly my Vehicle number is GJ1HF632 not GJ1HE0632
as mentioned by you in NOC and Form 35. I had submitted to you, the Xerox copy of RC book of my vehicle then why such error. Now NOC as well as Form 35 sent by you is totally useless for me. Please tell me what should I do. Why do you all handle such crucial data so recklessly? Do you all really believe in providing proper service to the customer. Please
tell what to do now? Whose help should I take to get the above information corrected? You all have never sent me any Account statement related to the said loan. I request you to send me the rectified NOC and Form 35 at earliest after correcting the correspondence address as mentioned above.
Regards
Samarendu Chaudhary
C/15, Maduram Complex
Jivraj Park, Vejalpur Road
Ahmedabad – 380051
Mobile 98250 31664
( R ) 26645024
headservicequality@icicibank.com : You are quality
head. Please see the quality of service you provide.
Whenever customer visits your office first reply they
receive is “non-clearance of last payment”. When you
provide them proof then they ask for 10 days time. You
can check my call acknowledgement slip no 3129240
dated 07/10/2006 CSO name Mr. Mohit Shah. I have
already made my remark about your service. You can
call for that document and go through customer’s
remark about the service.
padmaja.s@icicibank.com : For necessary help
blogs@arjunprabhu.com : for press release how ICICI
Bank troubles the customer and it data validity. They
never send even the loan payment statement.
pehredar@moneycontrol.com : See how this Bank give
unnecessary mental agony to the customer, by sending
all wrong crucial document. Earlier also I had written
you about the same Bank how they issued me a Credit
Card Number 37704030569 9002 which I had never asked
for. I had even written you how this Bank made me to
run from pillar to post for collection of Seller Share
certificate for home loan : LBABD00001330472. I have
never seen any such a Bank with such horrible service.
Comment by Samarendu Chaudhary — October 13, 2006 #
Hi All,
I am Srinivas Reddy (Owner of Software Company) from California, USA. Thought of planning to open an account with ICICI Bank, but after reading this blog I decided not to open account with ICICI Bank.
Thanks a lot for this blog members, you alerted all NRE/ NRI’s to save themself from such type of banks which are operating in INDIA.
Regards,
Srinivas Reddy
CA, USA
Comment by Srinivas Reddy — October 14, 2006 #
I had a bad experiance from ICICI loan dept.. I took loan from the ICICI bank from HH dealer for my splendour…. I gave 23 PDC and my bank balance was always more than the req and no info as cheque return still ICICI guys simply said that my cheque was returned and and told me to pay 5000 rs as fine.. w/o giving any proof for the chq return… It is from ICICI teynampet branch.. Finally after sending the advocate notice they gave me the NOC for my two wheeler…
Similar prob happened to my friend also……..
My suggestion don’t take loans from ICICI….. Incase if you have be careful… hold all your docs properly.. you’ll be on safe side
Comment by Chandru — October 15, 2006 #
I am an NRI and I had 10 lakhs Rs on given day in bank around month of May 2006. I issued a cheque to Honda city car distrubutor in Andheri Mumbai for 7,40,000 Rs and rest was paid in Cash to get delivery of car within 5 days so it can be presented on wedding day.
But after 3 days passed , I heard from car dealer that check is bounced and the manager of company said I can’t get car on wedding day even if I bring full cash due to registration formalities.
I would have lost a grand last event in family, had the manager of car company not got outway to see RTO and by some tricks he got me car and also registered in two days though it was delivered to me few hours latein night after wedding ceremony was almost over, some how I had little relief because of his help . Let me tell you for this situation I had to make t.t. from another funds and deliver him on the spot. (thank god I had extra money timely)
On top of this wound ICICI charged me 450rs bouncing charge 2 times for a single check totalling Rs 900. No official was prepared to talk in Bank. Call centre said they think , probably my check would have been deposited twice by car dealer ,but they had no solid clue, After that day i started pursuing this matter with ICICI bank sagar complex Andheri branch but there was no single moron ready to address this issue.
Because of these ICICI UNEDUCATED dirty a$$holes I had to run around few days wasting my important time druing wedding missing many other good things.
IICICI HAS NOT GIVEN ME REPLY TILL TODAY EVEN AFTER FIVE MONTHS:
1) AS HOW MY CHEQUE WAS BOUNCED WHEN ENOUGH FUNDS WERE AVAIALBLE.?
2) WHY THEY CHARGED MY TWICE BOUNCING CHARGE?
3) WHY THEY DID NOT REFUND BOUNCING CHARGE WHEN IT IS NOT MY MISTAKE?
4) THEY SHOULD PAY FOR MY LOSSES IN TERMS OF MENTAL PEACE, HARASSMENT AND I HAD TO FEW THOUSAND EXTRA TO GET CAR ON WEDDING DAY BY ALTERNATIVE MEANS.( HAD TO PAY EXTRA FOR OUT OF WAY REGISTRATION IN SHORT TIME)
Even previously(around feb) I had reported ICICI for laundering my foreign currency in grey market which I deposited while opening my account in cash, which came to my account few weeks later when the exchange rate was quite low.
5) MOREOVER TILL TODAY THEY HAVE NOT RESPONDED OFFICIALLY ON ANY ISSUE.
Can we consider this as a professional bank? I think they are just thieves or robbers, they need to be kicked out. I suggest every one to protest and keep them out of business . This issue was reported to Foreign missions abroad, but have not heard from them, I have suggested them to ask ICICI to close their business for once and for all. Even other wise we never know one fine midnight they will disappear keeping lakhs of people in soup.
MY SLOGAN: KICK OUT ICICI AND ASK THEM TO GET INTO SOME CONTRACT BUSINESS OF TOILET CLEANING (JANITOR) WORLDWIDE, THAT WAY MOST OF SENIORS WILL NOT GO JOBLESS AND WILL HAVE BETTER LIFE AHEAD, ATLEAST IN TERMS OF HONEST AND DECENT PROFESSION.
Comment by asha — October 15, 2006 #
Well I have tried almost every single banking service provided by ICICI Bank and have had a series of bad experiances. The list includes:-
savings acct closure charges, not transferring an account, not issuing a cheque book etc. But what has taken the cake is their ICICI GOLD. Do you know that they charge “premium pricing” for the gold sold through their outlets. Of course you will never know about it because the site says – “international bullion prices” and the sales guy says “market prices”. In actuality, the charges are higher than market rates for 24 karat gold. About 12 % higher. Like you guys I too have had my share but this warning you must pass on to other people attempting to buy ICICI GOLD
Comment by Puneet Kapoor — October 16, 2006 #
I use ICICI bank as it is my salary account. I have found that ICICI callcenter associates/supervisors/managers are undertrained. They do not know what are they doing and why are they doing, they do not intent to learn and the are not at all flexiblel. The story remains the same whether it is ICICI, Citibank or HSBC. Domestic callcenter guys take the customers for granted which they will never think in their dreams to do with the US customers. This pinches, esp. when you have done the same job in a BPO ans tried to give your best, made it a point to do a “One Call resulution” to your US customers and made their day. Then there are telemarketing calls at odd hours. Having worked in a call center and that to in collection of personal loans, I have become aware of the risks and do take proper measure to safeguard my money, though I know it is not fullproof. My humble suggestion is be alert and create awareness. Let me share my experience with BSNL
I had some issues with BSNL and I started recording all conversation with them after stating that “This call will be recorded for quality assurance” and then they started resolving my issues in a fly. I guess we should do the same thing when we call a Bank Call center. However, I am not sure if it is within our legal rights to recording the conversation even after letting the other party know about it. Guys, please suggest.
Comment by Pat — October 16, 2006 #
Dear Asha,
We are keen to solve the matter to your satisfaction. Your posting on this blog does not have the details necessary for us to resolve the matter. Will you kindly write to our Manager, vennila.perumal@icicibank.com with your contact details. We will call you back at the earliest. Alternatively, you could call us at 91-22-26538047.
Regards,
Service Quality Manager
Comment by ICICI Service Team — October 16, 2006 #
@Asha,
I think it is just the same story that ICICI Bank played with while clearing cheques. Here is the narration from my part. As usual, ICICI does not have anything responsible to reply hitherto:
http://viewsreviews.wordpress.com/2006/09/02/private-banks-in-india-banking-for-the-booty/
And a reader (Nirmala) has given an incidence where bank account has been opened without proper introduction.
One more thing — yesterday I went to ICICI West Mambalam branch. You know for what reason? I accompanied my friend and he also wanted to ‘close’ his account for the same ‘harassment’. And we witnessed a very old lady being subjected to this treatment. I asked my friend that we would wait a while and I called my collegue at work that we would be delayed by ten to fifteen minutes. Here is a breif narration.
The old lady had some ICICI Bond that had come upto maturuity. Neither was the maturity amount automatically credited to their account, as again the clerk was repeating again and again. She did not have any reply regarding the complaint that statement too was not coming properly. Also, there seemed to some waiver for Senior Citizens, wherein there would be some tax relief and ICICI interestingly had overlooked it.
I was so very intimidiated on even witnessing this conversation and my friend cooled me down, though he was getting wild angry.
Look at the state. We at least youngsters can at least afford a couple of walks through the bank but these poor senior citizens whose only revenue is pension and ICICI is trying to cheat them there too.
God alone can punish these erring jerks and I think ICICI Managing Director (K. V. Kamath) would get the world’s most dreaded carcinogenic and brain haemorrages for the amount of sins that he is earning every second. Let us wait. Time is silently witnessing all these and it would answer them. As God has promised in his Bhagavad Gita,
paritranaya sadhunam vinasaya ca duskrtam
dharma-samsthapanarthaya sambhavami yuge yuge
Though mills of God grind slow but sure.
Comment by Deepak Kumar Vasudevan — October 17, 2006 #
GOOD NEWS FINALLY!!
I think the bank has started taking actions on the huge pile of customer complaints. After my bad experience with them as per point 324, I raised the issue to headservicequality@icicibank.com. The matter is resolved in a weeks time. They have credited back the extra deductions. I am a happy man now. This is FYI.
Comment by arindam — October 17, 2006 #
Dear Service Quality Manager, ICICI Bank,
People post in this blog to spit out their fraustration caused by ICICI bank policy and employees. In my opinion, I would not post any issue in this blog if it gets resolved by ICICI bank with care and understing.
In this era of identity theft, if you expect bloggers to mention their sensitive information here, then, in my humble opinion, you are unfit to work in a financial institution.
Why do you give a chance to the customers to write in this blog? Resolve customers issue or atleast make the customer feel that that you care, give assurance and adhere to your commitment, and you will see another blog fill with compliments to ICICI bank.
As an ICICI bank customer, I compliment you for two of your services.
1. Online funds transfer
2. Realtime updation of transaction via SMS.
But, in the whole, ICICI bank badly need improvement in other domains and out of them two are most important and needs immidiate attention.
1. Educate your employees with your product knowledge.
2. Make them understand what is Empathy, Care and Helping attitude.
I am sure if you start working on these two, other issues will be resolved gradually and we can proudly say “ICICI hai na…”
Good luck ICICI. Wish to see your best.
Comment by Pat — October 17, 2006 #
Atlast i found a place where i can share my experience. Recently i applied for an ICICI credit card online. Online they collect every other personal details of you including your PAN number. Giving the person an impression that now only one more step to go. After 2 weeks also i did not get any response from ICICI and i decided to put in a complaint in the same ICICI website form. Once i launched a complaint one guy calling himself as customer care officer calls me and telling me that my application has been declined. Since i have furnished all my personal details, potential i would say, I have the right to know why my application has been declined. He says he dont have the right to disclose the reason. He repeatedly asked me to contact customer care centre. All customer care executives are the same enjoying no rights, then why on earth i should call and talk to them just to waste my time and money. Then again another lady who called herself as some manager was telling me the same old story. She also doesnt have the right to disclose. Now they are asking me to wait for 6 months and reapply for the same. Who wants their Card again where i had already been insulted and disappointed. Their service is incredibly disgusting. I am surprised to see the number of complaints that has been posted against ICICI bank here. Its really an eye opening thing. Atleast other people should not go through this. NOw i have asked them to remove my details from their database since i am highly concerned about my personal details lying in their database. Any one can misuse the same. Is there anyone who knows what is the procedure to make them remove my details from their database? Banking Ombudsman will be of help? Anyhow never ever in my life i would ever want to establish a relationship with ICICI bank. It would be a stigma.
Comment by Pramod — October 17, 2006 #
Hi PAT YOUR POST LOOKS quite ideal and great,
Do you think ICICI do not know this? They do know, But thing is that their priority is something else. They want to make money very fast
seeing our country’s great market. Their intention is more or less,- many money , wind up and vanish overnight. I am sure this bank has no future and they are on the verge of closure.
After reading all such posts you think they don;t bother if they have little shame?
My family has been cheated in our NRE accounts, and you won;t believe we have talked to
NRI national head Krisna tumuluri, NRi head NImesh patek in Dubai, Amarjeet walia, but they all seems to be happy filling their pockets, they are not even concerned. I have made 20 calls to dubai to nimesh patel , but no use.
Imagine when top level seniors are busy doing frauds, why not all those small time clerks and marketing executives?
the best solution: CLOSE DOWN THIS BANK. else they will continue ripping off. You know our bureaucracy they can always be purchased with few bites. Many corrupted officials from our govt also involved. Even after reporting this matter to consulates , there was nothing really worked against this bank.
But in India everyone can make money as long as our law, legal system is continously getting sold out to money.
Comment by asha — October 18, 2006 #
Frustrated friends,
I wouldn’t have opened an NRI account if I had a chance to see this blog before. Its too late and I lost all my share certificates which I passed it to the bank for dmat service. Last June, I opened an NRI account with ICICI Trivandrum branch (kerala), and I should admit that I was quite impressed with their approach; and I never imagined that things would screwed to that extent late as my experience with other Indian banks were extremely good. The main purpose was to start online trading and to get demat services. They had asked to sign over 100 places; and I just followed. “ok, as long as it gets done” thats what I thought. There were some communications regarding the matters such as additonal signature requirement, addresss verification, sending documents to and fro for additional information, requesting for cheque payment (don’t know why they could not debit from account directly), etc and all kinds of craps for a while. Suddenly all the communication stopped; emails went unanswered, phone hung up on me, rude reply from the reception. Finally one person had the courage to give me the ASM’s(or BSM) mobile number and email; but what’s the use; and until today I couldn’t manage to get hold of that guy. I sent my father-in-law to check what the hell was going on there; and he later informed me that “THEY HAD LOST ALL SHARE CERTS and dont know what to do. As a responsible bank (we think), atleast they should have shown the creditbility in accepting the whole responsibility and inform me on the matter. But until today I don’t hear anything from them. So I will be going directly to ombudman and consumer court to claim the damages.
Next time I visit India, the first thing I want to do is to go the bank and close the account and end this matter; and advise my friends and foes to keep away from this trap. I can’t still imagine the fact that while I could open a share trading account in Singapore in a few hours; with ICICI bank I could not get it done even after four months!!!!
I happened to see this blog only today (too late, I believe) and so many other posting in so many other places about the service quality. Since the blog started almost an year ago and still see issues posted on a daily basis, means there is something really wrong. It’s really disturbing. It’s high time for RBI to get into these matters, and take severe action against this bank. Either you improve the quality or close the shop.
Mohammed.
Comment by AY Mohammed — October 18, 2006 #
Hi,
This blog seems just the right place to ask my question, as there are both pro and anti icici people responding here.
ICICI claims to have lost papers on client agreement for WEB Trade accounts in mumbai floods in 2005 (surprisingly they remembered this in 2006 !! nyways … ). They have sent new client agreement forms to be signed by the clients.
WE had opened two accounts at the same time. While I have a photocopy of the original client agrement for one of the accounts i do not have the same for the other account. If i don’t send the new agreement forms for the second account my web trade account will be inactivated till such time that the said agreement is received by them.
THE CLIENT AGREEMENT DRAFTED BY ICICI AND SENT TO ME IS DIFFERENT FROM THE ORIGINAL ONE. THIS NEW AGREEMENT HAS VERY VERY FINE PRINTED AGREEMENT ALL IN LEGAL LANGUAGE THAT SOUNDS CONSPICUOUS.
As many many other customers have also received such forms, can somebody guide me as to which clause(S) in the document can be objectionable ?
Is it possible to get the original agreement typed on, signed and sent instead of this new revised one given by icici.
We’ve had plenty of bad experiences with icici, is this agreement an addition to the list ?????
your guidance will be a welcome.
thanks and regds,
jyoti
Comment by Jyoti Soni — October 18, 2006 #
ICICI r con master
(guess ICICI has Sobraj and Dawood on their Board Management, who develop all these cheating plans)
As posted by Mr Mohammad # 379……even i have been given this crap of share certificates being lost. They just forge your signature on the physical certificates and trf them to their DEMAT a/c and sell them and make money…….my cousin works for SCB in Mumbai and he has many stiories on ICICI cheating other Indian banks in many ways, bank gty, bill discounting, LCs, fund trf, NOT HONURING other interbank commitments etc etc
BEWARE……these excuses of loosing share certificates is all blatent lies…….all r well planned CHEATING TECHNIQUES mastered by some of their top executives who sit in Dubai and with the help of the DON…..they pan all these techniques. They also fund the DON, so to make money to fund the don they do all these tricks.
Just stay out of this bank……dont even think of opening a Saving a/c with them forget doing other business…..
CAVEAT EMPTOR (LET THE BUYER BEWARE)
Comment by brijmohan — October 18, 2006 #
ICICI BANK should be ideal for other banks also, to learn how to cheat the common people. I have very bad experienced with ICICI HOME LOAN. Actually i have applied for housing loan and i have submitted salary slip for processing ( at this time processing fee was fee) and they have asked for advanced administrative fee ( they supposed to charge only after submissiion of property document for legal checking) but i have not opted for ICICI loan b’ase of misbehaviour by ICICI employe, i have not submitted any property document to bank. Still they not refunding my advanced adminestrative fee. You can see how they are cheating.
Comment by VIJAY CHHABADA — October 19, 2006 #
HOW TO GET YOUR VOICE HEARD?
Any bank/financial institution operating in INDIA have to abide by the guidelines layedout by Banking Ombudsman which has presence in all major cities [list of cities and addresses: http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164
One of the guidelines I remember is that a banking/financial institution must have a redressel scheme and when a customer makes use of this facility and does not recieve satisfactory reply within 3 months can bring the case to Ombudsman’s notice
For Example the following link looks to be a redressal scheme by ICICI Bank
http://www.icicibank.com/Pfsuser/customer/customer_carenew.htm
I didnt try this with ICICI but when I had a problem with HSBC Bank, I sent a complain to them via email and also gave them pointers to Banking Ombudsman’s guidelines which clearly tells that its the bank’s fault in my case. The complaint was immediately resolved.
I hope this information helps you guyz.
-Rajesh
Comment by Rajesh — October 19, 2006 #
Few more links:
http://www.rbi.org.in/Scripts/FAQView.aspx?Id=24
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
Comment by Rajesh — October 19, 2006 #
There are some more sites to post where our complaint against ICICI can be made known world wide.
look for
http://www.my3cents.com
http://www.ripoffreport.com
http://www.complaints.com
Comment by KK — October 19, 2006 #
hi,
People who are reading this, plz.plz believe these are true incidents which can make you attempt for suicide if you were a part of this….
My mom took a personal loan from ICICI and that for a term of four years. She had a salary account and we were propmpt in making payments. But after the end of two yeras and during the close of financial year, the bank officials took away 1000 rupees which were for paying the EMI. And from the next month onwards they always counted us late in making payments and with additional cheque bounce charges. We had all kinda proof and went and spoke with three different bank managers but then its still not settled. Even now every month an agent comes and knocks our door stating that we are overdue in payments. I’m really fed up with this. This because of their errors we get into bad books…
Its not just the call centre but also the centre managers who care a damn and take things lightly. For ICICI the term “customers” means who has a higher balance and has FD more than a lakh. I’m not worried if this bank functions or not but I’ve decide never to have any kinda relationship with ICICI. And for the concern I’ve got, I’m gonna screw their ass to get it done.
:)
Comment by shiv — October 23, 2006 #
Thank You Rajesh for sharing the knowledge about banking Ombudsman. Horrifying are the facts that people have written here. Did any one launch a complaint against ICICI with Ombudsman yet?
Comment by Premu — October 23, 2006 #
CAN ANYONE GUESS WHAT’S THIS FEE BASED INCOME THAT ICICI KEEPS EARNING EVERY QTR ON QTR……
NOTHING……. BUT JUST…….MONEY EARNED BY CHEATING AND ROBBING THE CUSTOMERS……JUST RIP OFF THE CUSTOMER’s HARD EARNED MONEY AND GIVE IT A NAME CALLED FEE BASED INCOME….
A NOTE FROM ONE OF THE NEWS PAPERS TODAY…….
“….Net interest income increased 47 per cent to Rs 1,577 crore (Rs 1,070 crore) and fee income by 62 per cent to Rs 1,138 crore (Rs 704 crore). …….”
IS ANYONE AT RBI / FIN MINS TAKING A NOTE OF THESE BANKS WHO HAVE MADE IT A POINT TO EARN MONEY BY CHEATING CUSTOMERS……..” FEE BASED INCOME “….. MY FOOT…….
SHIT BANK……SHIT MGT……..ALL ASSHOLES…..
Comment by salil_chugh — October 24, 2006 #
All banks are same, I have credit card of HSBC and same things hapen with them too. Reason is limited knowledge of support people and a new person talking to you everytime you cal.
Comment by DK — October 25, 2006 #
I have ICICI & nationalised bank a/c. Now I saw that the waiting time in nationalised bank (compared to ICICI) is much less. ICICI waiting time (in bank branch) is more than 30 minutes.
I strongly feel that, if ICICI is continuing like this it may collapse in near future.
Comment by Rakesh Kumar — October 25, 2006 #
After I posted my complaint on 15th of Oct, I saw a message just below from ICICI service quality manager Vennila Perumal who was trying to solve the issues. I called her on 16th of oct and spoke for nearly 20 minutes. She promised me to solve all the issues and come out with solutuons within 4 days. But till today even after 10 days I have not heard anything from her.
Can we trust ICICI people who are silently watching and trying to help people with mere lip service? Don;t you think that this is only scam, I called ICICI again today on 26th oct 2006. Vennlla perumal told me that She forgot the issue, but she will cetainly call me back on 30th oct 2006 and will come out with solution after talking to NRI heads and their senior.
I am hoping to get some relief by 30th oct, if not this matter will be taken to RBI and Ombudsman.
Vennila perumal will give up this job if she is not able to help me on this issue.
Comment by ASHA — October 26, 2006 #
Asha,
You got a real call from some real creature called ‘Vanilla Perumal’. There was also some doubt whether
(*) it was a fabricated figure
(*) he (or) she
:) :)
Comment by Deepak Kumar Vasudevan — October 26, 2006 #
They claim that they are the India’s second largest bank and have the best internet security is completely nonsense.I personally has had 3 worst expeiences with ICICI bank. My Dad has got one.Totally my family has got 4 bad experinces with India’s second largest bank and with the bank which won the best consumer bank award. Unforunately I have a salary account with ICICI bank and am forced to stick with ICICI bank.Three months back I decided to transfer money from my ICICI bank savings account to my ICICI bank credit card account using the internet banking service. I transfrred 5000 from my savings bank account to my credit card account. When the bill came I was shocked to see that there are 2 debits done on my credit card account when I did only 1 transaction. My savings bank account had only 1 transaction!! That means that ICICI bank debited 5000 from there account. I called the phone helpline and informed them of the error that they did. They have debited an extra 5000 on my credit card account.The female I spoke to said that IT IS NOT POSSIBLE FOR ICICI BANK TO DEBIT AN EXTRA AMOUNT AND ICICI BANK USES “128 BIT ENCRYPTION TECHNOLOGY” !!!. This month I recieved a bill where they have reversed the amount on my credit card and charged interest on it for no mistake of mine. They claim that what they are doing is the right thing. Now this is a minor issue but just think if I was making a payment for other people and the amount gets credited a few many times from my account without my knowledge. People be careful while using ICICI BANK INTERNET BANKING FOR TRANSACTIONS.
Comment by Joseph Thomas — October 26, 2006 #
I C I C I = INDIA’s CHORE INDIA’s CHEATING INSTITUTION
I C I C I = I CHEAT I CHEAT INSTITUTION
I C I C I = I CHALOO I CHUTIYA INSTUTION
I C I C I = INDIA’s COURUPT INDIA’s CONDEMNED INSTITUTION
Comment by duryodan — October 26, 2006 #
Dear Sir(Shiv),
We are concerned by the issues raised by you. Please give your contact details to Ms.Vennila Perumal on 91 22 26538047 or write to her at vennila.perumal@icicibank.com, to resolve the issue.
Regards,
Service Quality Manager
Comment by ICICI Service Team — October 27, 2006 #
Is Vannila Perumal a real peson? One of my issues with iCICI bank got escalated and I was contacted by an escalations officer by name Arpita. She send an e-mail stating that once I call the customer care i will get the PA policy activtivated. I contacted the phone banking and wasted 2hours of my time. They only transferred me from ICICI Lombard dept to ICICI credit card dept and vice versa. I send a mail back stating the issue and am still yet to recieve a reply. Attached below is the mail I recieved from ICICI bank.
Dear Mr.George,
This is regarding your queries about the Health policy & PA policy.
We have forwarded a request for the EMI Foreclosure on your credit card so that henceforth your card will not be charged for the health policy which is already cancelled.
Since there was no VRS (voice confirmation) avl. to issue you the PA policy your case was kept on hold & also your credit card was not charged for any EMI’s regarding the PA policy.
For the PA policy to be issued we need your voice confirmation recording to be done.
Hence we request you that as soon as you are back in your home town you can lodge a request for the same at our CICI Lombard Call Centres where all the required procedures can be carried out to issue you the PA policy.
Also please note that the PA policy will than bear the current start date.
The same has been intimated to your son Mr.Joseph on 2/8/06.
Looking forward to serve you better.
Regards,
Arpita
IL Escalations
Mumbai-Mahalaxmi.
Asha, Please do not trust them. It is my personal experience. They will never reply.
Comment by Joseph Thomas — October 27, 2006 #
I talked to Vennila perumal on 16th ( I called from overseas) She promised to solve my problems and issues within four days and also promsied to call me back.. Till today she has done nothing. Again I gave a call on 26th on her mobile number 98198-95886, she profusely replied that she forgot , also she was busy during holidays etc.
And Today I see , there is one more message posted by same girl called strawberry or blue berry perumal,. She is often changing her colors…..LOL.
Comment by ASHA — October 28, 2006 #
Please see here another ICICI Adventure
http://www.ask4safety.com/banksafety/
Comment by Bruno — October 29, 2006 #
By the way, if you have recently observed, ICICI Bank Savings related papers are too poor in quality. Two observations:
(*) The Quarterly statement, if at all arrives is of poor quality paper and why is it like a Xerox Copy (Black and White) and imprint dull?
(*) The ATM print too shares the same thing.
Comment by Deepak Kumar Vasudevan — October 29, 2006 #
you can read 304 no my matter is posted.
Please watch Channel Janmat on comming thrusday i will be live on the channel with the issues.
Kindly send me your contacts by mail today so at the time of telecast we can phone you & take up your matters.
Janmat wants such pepoles to speek with them.
So keep sending your mails with the detail od your case.
Rajkumar Tak
9867096190
Mumbai.
Comment by Rajkumar Tak — October 30, 2006 #
I opened my savings account with ICICI on 6th of oct.They told me that iI would have my account opened within 14 days, however now it’s 30th of of oct. and still i have not got my documents. I repeatedly contacted them asking them about my documents, they told me instead to contact with the courier company as if it is my headache.
inspite of my repeated request to hurry up the process they have not done so till date
Comment by himanshu prabhu — October 30, 2006 #
icicibank expaned to canada last year. i regret opening an account. the online banking website is really poor by canadian standards and i don’t feel safe using it.
i have tried to use the customer support and on each occasion i have found them to be very slow.
after reading about all the postings here i’ve decided it is best for me to transfer my monies out of icici and close my account.
it looks like they already closed my account, and i’m hoping my money transfer will complete on wed nov1 as they advised me.
Comment by h.lee — October 30, 2006 #
Hi all,
I am sorry as my english is weak. But i just wanna to share my views about this stupit/an idiot/rascal/abandoned/ bastered and meanest bank on this earth. My father took a loan from this bank of rs two lakh only. After my father’s death, They are still sending letters in which it is written about EMI’s. And still we are aware that we will have to pay them, the much irritating thing is that the said EMI is increasing day by day and it seems it will never end and we will have to pay those EMIs until our last breaths!!
I have worked with this bank and i was the nice employee over there, but i am so sorry to say that this is the worst bank ever. Please don’t have any deal with this cheap bank and please don’t open any account or don’t take any service of this bank! please, please, please, please, please
O for God sake, Please drop out this bank from India! Plz anyone!!!!!!!!!!!
Comment by Harminder Pal Singh — October 30, 2006 #
Dear Mr.Himanshu Prabhu
We are concerned by the issues raised by you. Please give your contact details to Ms.Vennila Perumal on 91 22 26538047 or write to her at vennila.perumal@icicibank.com, to resolve the issue.
Regards,
Service Quality Manager
Comment by ICICI Service Team — October 31, 2006 #
Himanshu Prabhu, Please do not trust this scamist girl from ICICI, She is a fraud like all her seniors, She promised me to call me at my overseas address in multiple cheating cases on my NRE account.
I wrote to her, talked to her three times, and every time she promises me to call. The last time she promised me to give call was on 30th oct 2006, which she never did, She is just a liar,
Before we use to read Sumad Das , Jitendra mittal and now Vennilla strawberry Perumal. She has not responded to any email or any of my phone calls, Now her phone goes to voice mail and mobile number she doesn;t pick up.
please note vennnila starwbery perumal MOBILE NUMBER: 98198-95886
Comment by ASHA — October 31, 2006 #
VENNILA PERUMAL , PLEASE
DON’T CHEAT.
WHY YOU POSTING AND DOING SCAM HERE.I
CALLED YOU TODAY ON
98198-95886
ANDYOU DIDN’T PICK UP PHONE. I
CALLED ON YOUR LAND LINE NUMBER THAT ALSO YOU DIDN;T PICK.
WHY YOU ARE HIDING AND KEEP POSTING
MESSAGES HERE. DIDN’T YOU GET MORAL AND BASIC EDUCATION .
YOU ARE
CHEATING VENNILA PERUMAL
Comment by DJ — October 31, 2006 #
At last I win the battle with ICICI, today I got a letter from ICICI saying that they have canceled my GOLD credit card and reversing Rs 1350/- and other interest and service charges (aprox 2500) on it charged on my card a/c for the past ONE year wrongly debited by them some time back in July 2005 (yes more than 1 yr later) ……as I was very stubborn / adamant in my decision not to pay ICICI for their fault. I had stopped using the card last year and did not budge from my position that I am not at fault and that I will not pay for some thing that I am not liable, at that time the contention / reason given by ICICI was that my card will be put on hold and that unless I pay them I will not be able to use it………I said OK forget it I will put the ICICI card in the trash bin and never think about it…..I was sure that I will not fall for all these stupid traps ……why should I ……?????
After my stubborn decision last year……I made sure that what ever letter / card statement I received from ICICI……. I just dropped it back in the drop box at the ICICI ATM……wrote in all those letters that I am not liable to make any payment to ICICI…….as there was no point wasting time calling up the stupid customer care girls of ICICI……
So guys….if you keep cool / be very positive / very adamant / do not budge to their sweet words…..shall I say rat traps…!!!! Then I am sure you all can have good night sleep in future.
Comment by kris — October 31, 2006 #
i am pleased to report that my monies were transferred out of icici safely and i have now closed my acct.
Comment by h.lee — November 1, 2006 #
ICICI Bank is the worst ever!!!!!!
These people forget that they get their pay checks just because we have accounts at their bank. This is the most frustrating incident I’ve ever had with any bank.
Here it goes.
I wanted to transfer funds to a beneficary so I login to my account and I come across this “trans pwd” which I don’t remember so I called up the call center and they tell me they cannot do it on the phone, which is cool. I can understand that, so I told them to email a temp. pwd. to me. They said they can’t. so I ask can I reset the password to their website. Unforturnately they are NOT that techinically advanced to do that.
The only way they would do reset the “trans pwd” is by sending it to my courier. But here is the frustrating thing the communication address which I’ve is in India (as that is what they wanted while opening the application) and I told them my family member at that address is in US with me at present so that wouldn’t help, so they promised me that they will courier it to my US address, so I asked them to email me the courier name and the tracking id (for me to track). Here is the shocker, I got in a email the name of the courier, which is SIGMA Courier and I tried looking it up on the web, no information about this Courier at all, not even a phone #. So now I’ve no way to track my courier.
Later that nite I get a call from the call center saying that they didn’t get approval from their management so they couldn’t send it to my US address, so that means earlier they lied to me saying that they couriered at my US address.
So by now I’ve lost like almost 10+ lakhs in my business as I couldn’t do a transaction because of their STUPID guidelines.
Now they want me to courier them a letter asking for a communication address change and they will change it and then courier it to my address in US. Oh by the way, they said they will charge me like 350 Rs to reset my pwd and then a 375 Rs to courier the document.
This bank is a # 1 cheater and not a face of Indian global banking (as per their slogan). They don’t know how to treat a customer when they are in real need. They are really pathetic with their stupid guidelines.
I did send them a letter in a courier but it was not for address change but instead it was for account closure. NEVER again in my life EVER deal with ICICI bank.
I ask my NRI friends not to open an account with ICICI, unless you want a horrible banking experience.
Comment by Shel — November 2, 2006 #
Hi
My Name is Ravindra Vishwakarma & I stay in Mumbai
I had applied for ICICI Credit card at big bazar
While filling the form I had mentioned my Name & my Wifes name on the form & given the adress of my home & working place. After that due to some reasons I had to leave my job where I was working.After few months I recieved an letter from ICICI bank at home which was showing an Outstanding Statement of around Rs.2500, I don,t know how? When I didnt recieved the credit card How can I use the card. After THat I called to my workplace where I was working before , they told that the card was recieved & kept with them. Then I asked them , has anybody used the card ? All of them said No .After that I took the open Envelope Containing Credit Card & left from there. Then I Called on CallCentres & Explained them everything & told I want to Block my card. But Everytime I use to call, different people gave different opinions but nobody was there to understand my problem.Finally they told me to write a letter to charge back Dept.because they have different Depts.& this was not their lookout. So I did the same . By doing this also I didnt got any response From ChargeBack Dept. After few Days I called again In Call Centre & They told me that the Decision was made in favour Of bank.I was surprised because nobody from that dept came to speak to me & the decision was made Internally without speaking to the customer.After this I E-Mailed to customer care Explaining my problem & they also replied me the same Idea of Charge Back Dept. I again disputed in Charge back Dept as they said. But this time again I recived an E-Mail from Customer Care that after the investigation decision was made in favour of bank. I dont understand without speaking to a Customer How decision can be made.
Now I dont know what to do?
1)First of all After mentionong My name & My Wifes name on the form how can they give the credit card to the third person.
2)Second, If I am not available on the adress of my worlplace they can deliever the card to my home adress. but this was not done.
3)While giving the card to the third person they didnt even informed me, I dont know Why?
4)Either the courier boy from ICICI has used the card or the person he gave the card or Both of them have used the card because when I recieved the envelope containing credit card it was open.
5)Overall its banks mistake by not giving the credit card directly in my hands or my wifes hand & now they are forcing me to pay the dues which i have never used.
After explaining all these things still they dont ubnderstand. I am fed up of this bank. All the Departments in this bank are useless & careless.They dont know the meaning of “customer care” & they have opened a Customer Care E-Mail Id. This bank is opened only to create problems for its customers instead of helping them.
Comment by Ravindra Vishwakarma — November 3, 2006 #
Hi All,
I would like to share my experience with ICIC bank so far.. I don’t know if it is GOOD.. BAD.. UGLY
On 19-09-2006, I approached ICICI Bank, Mehdipatnam, Hyderabad Branch in order to enquire about a 2-wheeler loan. I spoke to the loan manager N. Kiran Kumar regarding this. Since I have salary account with ICICI bank, he said that I have a pre-approved 2-wheeler loan with my account. I agreed to take that offer. They starte the process and gave me a 16 digit reference number and said that it will be valid untill the loan is disbursed. After I take the vehicle I may shred that. On the next day, i.e on 20/09/2006 I took the deliver of a Honda Unicorn by paying Rs. 15,000/- by cash to the dealer and rest is taken care by ICICI bank. I was told that EMI amount of Rs. 2357/- X 23 will be debited from my account on 5th of every month starting from 05/10/2006 till end of loan. I shreded the paper containing reference number as per my understanding after taking delivery.
I did not get the Amortization Schedule till 30/09/2006 and When I checked my account on 10/11/2006, I could not see any debit of the EMI amount from my account. I called the call center 5 times and was taken round and round from all kind of loan departments and was told that I do not have a loan with ICICI bank.
On 10/27/2006, I filled a complaint in ICICI bank website and got email after 2 days asking for the reference number. I replyed stating that I do not have any. Next day a person called from ICICI Bank mumbai for the same. I informed the matter an gave then name and phone number of the loan manager of ICICI Bank, Mehdipatnam, Hyderabad branch. On the the same evening some other person called from ICICI Bank Mehdipatnam Branch and gave me the 16 digit reference number and said that Debit will start from either 5th or 10th of November. I mailed the 16 dogit ref number to the customer care. They called to confirm it. I stated “Untill I get the Amortization Schedule and copy of loan agreement, I will not allow any debit from my account” I was told that I will get the Amortization Schedule and copy of loan agreement before the debit starts.
So I am waiting…
Comment by Pat — November 3, 2006 #
I reiterate that icici bank has poor knowledge oriented indecisive sta