ICICI Bank - A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! - opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all - Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life, Useful Stuff
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I have noticed that many of the complaints regarding ICICI insurance are of insurance policy being issued over the telephone and credit card debited. We need to petition IRDA ( the body which regulates all insurance companies ) that there should be a complete ban on issue of policy over telephone by credit card issuing banks and insurance companies. Max they should be able to do is send an SMS and request an appointment to solicit the insurance. Cheque should be a must and for renewal the client may give written standing instructions to debit the account/ credit card if he/she thinks fit. For fraudulent issue of policy IRDA should penalize the insurance co. a minimum of Rs 10000/- or 10% of the policy amount which ever is greater. If IRDA goes after the insurance co. ‘hammer and tongs’ - banks will automatically fall in line. As it is IRDA can act against the insurance company and not banks. The amount collected can go in the investor education fund or some thing. The thing is, these sales persons or agents on telephone are given stiff targets and to meet them they stoop to any level to meet those targets. ICICI being one of the large insurance issuing companies is no doubt one of the biggest culprits.
So my appeal is to all you guys who are reading this is to write a letter or an email to IRDA and to request them to act and not be a silent spectator - after all they are a body created by the act of parliament for consumers benefit. IRDA are you listening.
Comment by Udayan — June 25, 2008 #
Dear Mr Rajesh, you need to register an FIR against those persons in ICICI bank Kandivali branch… but as you are in Thailand, so it doesn’t seem feasible for you to pursue the matter personally. And this only seems to be the reason, your name is used by the culprit to enter into fraudulant contracts.
I would suggest to start with, register a complain with Mumbai Cyber Crime Cell @ http://www.cybercellmumbai.com
Further, I would also like to a recent case of fraud that came to my notice last month. A new branch has been opened up at Lawrence Road, Delhi by the ICICI bank, this summer.
One representative of ICICI Bank, who was in ICICI Bank service for the last three years (now suspended), visited few of my neighbours. And took their cheque books away assuring them their account would be shifted from Ashok Vihar Branch to Lawrence Road branch…
Later he forged their signatures to withdraw money of Rs 11,000 and Rs 5,000 respectively from these two accounts. And it was really tough to get the money back…
Though, neighbours preferred not to Register an FIR as employee was suspended and their money was retuned by the branch manager, but after lot of effort…
BEWARE… never hand over your cheque book to any ICICI bank representative, rather open a new account and close the other one !!!
Comment by Ankur Raheja — June 24, 2008 #
Hello,
My self Rajesh Thosare I work in Thailand but i have accounts in india with ICICI bank.
My complaint about ICICI bank unsafe banking is as follows
In June 2007 I came to know from the other banks like Punjab national Bank,Kotak Mahindra bank,Citi bank Personal Loan
that one Fraudluent person is trying to acquire loans from these banks with my Name,with the cooperation from Punjab National bank I managed to stopp the loans for Punjab national bank and Kotak Mahindra bank (10 lks and 5 laks Resp)
the document I received from Punjab National bank which that Fraudluent person had submitted to apply for loan was containing following dowcuments related to ICICI bank complaint
1) ID verification letter stamped on photograph of Fraudluent person By ICICI bank.
2) Bank statements (3 months) issued to Fraudluent person.
All these above documents was issued by ICICI bank Kandivali branch without any information to me or my knowledge
after this I tried to speak to all possible related persons in ICICI bank but I never got any reply from them infact they all tried to delay and avoid the concern.
I send then Scan copies of documents by Email from my this Email id but all 5 times they denied receipt of email.
then I submitted the documents in ICICI bank Kalyan branch and got endorsement on paper signed by Branch Manager that documents was scanned and send to Customer care officer through ICICI bank’s networking
but still it was denied so in all total 3 times I send those documents to Customer care through ICICI bank Kalyan branch
After hard follow up I received call from Mr.Anil D’souza customer service manager and he asked me to submit the Loan application form which was applied to Punjab National bank.
I belived this was not needed to do any investigation about why the ID verification letter and statements was issued to any other person But Mr.Anil D’souza rudely threaten me that if I donot give those forms to bank then he will not investigate the case.
I asked him to give me in email that he need those forms to investigate this case,which he denied but still to move the investigation ahead I submitted those copies,
after about 3-4 months I received email from Anil D’souza that as per record no Statements was issued to any person ( no Mention about ID verification letter issuance).
I asked him to give me this in writing inturn Anil D’souza didnot replied to this request on email and called my father and said that since I am writing and enquiring in Email he will answer only in Email.
which I feel is not a correct logic.
after hard follow up My case went to Head service quality dept,which also tried to delay the case as much as possible with reason that they cannot followup with my relative (my
father),so I had to Fly down to India for one day and meet your officer and explain once again and submit all documents once again,after that there was many emails asking extention
To complete investigation and finaly Mrs,Deepali Mahindrekar gave me email that statement was issued to third party since the signature was matching in bank’s record.
Once again here also no Mention about ID verification issued by bank to fraudluent person.
I aksed same to Mrs.Deepali to give me bank’s stand on this case in writing inturn
Mrs.Deepali called my Father Mr.SR Thosare who is following up this case and said that she has given Email saying above investigation and above that she will not give anything more.
Same way I emailed Mrs.Deepali several times mentioning following request
1) If Bank dont wish to issue me a letter about investigation then you deny it stating the same in email.
2) provide me an email id and contact numbers of your superiors.
I received emails from Mrs. Deepali but she tried to talk about other things explaining me
How bank has behaved responsibaly and professionaly BUT she didnot commented about my above requests single time.
Sir My case is an Fraud assisted by some persons in ICICI bank Kandivali branch
My questions are straight forward.
1) why bank issued statements and ID verification letter to third party-
Banks answer was Signature was matching
but signature is not matching at all (I have copies of that and I know my signature very well) eventhough as bank claims that signature was matching then what about PHOTOGRAPH?..it wsa not matching for sure !!
bank has issued an ID verification letter to Fraudluent person stamped on HIS photograph and verifying my account number and signature.
There was no answer form bank over this
2) Initial investigation from Anil D’souza stated that no statement was issued to anyone. final ivestigation stated that statemnt was issued.
as I know that to issue paper statement bank charges some fees and that is recorded in banks record, then as per final ivestigation that statement was issued in paper format then
why I was told initially that nothing was issued as its not in banks record.
This means first time Bank tried to avoid conflict by giving false answers to me and tried to avoid me
3) Bank was unable to detect this Fraud and after coming in notice an attemped fraud and bank was unable to secure my personal record then WHY no FIR was logged against Fraudluent person in this regard? (it was told to me By Anil D’souza that and FIR will be logged if I submit the loan application form filed by Fraudluent person supporting the statement and ID verification letter issued by ICICI bank.)
Bank has tried to avoid and delay the Investigation for almost a year now and there is no attempt from bank to take any preventive measurements to avoid missuse of ID verification
etter and statement issued to Fraudluent person.
There is no accountability on any person who had supported this Fraud inside ICICI bank.
The officer like Anil D’souza has no idea how to talk to customer with responsibilty and professionaly.
Mr.Anil D’souza asked me to submit the documents which was really not needed and above that
he clearly threaten me that he will not investigate this case if I dont submit it but same time he was not ready to give me email about his requirement to investigate this case,
this means he was not acting professionaly and responsibaly.
NOW the orignal of Statements and ID verification letter issued to Fraudluent person by ICICI bank kandivali branch is still with Fraudluent person and he is absconding now days
also in parallel he is trying to use these documents as much as possible,I have stopped loans attempts he tried with different banks after I came to know about his attempts.
but in case he succeeds in acuiring loans I think ICICI bank will be equally responsible for that as bank has issued those false documents and there was no preventive measurements taken
by bank to stop misuse of those documents.
I have tried alot to email Mrs.Deepali to get email from Bank about my requests mentioned above but as per her email THIS MATTER IS CLOSED from Bank’s side and she is not replying to any of my email’s now.
I
I am a victum of Banks unsafe banking 2 (two) times and in each case I have noted that there is no care for customer and bank takes Fraud very lightly infact it supports the Fraud…
I have faced this before also with ICICI bank in my car loan case but this time it is very serious matter but still bank is acting very lightly and unprofessionally.
I have logged FIR aginst the Frauluent person but this case was not mentioned in FIR as this came to my notice very late after I had logged FIR.so currently there is NO FIR in this regards and bank also has not registered any either.
I have emailed before Mrs.chanda kochar,kv kamath,Mr.vaghul to inteven in this matter but no reply from their side.
ANYONE CAN GUIDE ME HOW DO I PROCEED NOW IN THIS ISSUE,AS BANK HAS STOPPED COMMUNICATING WITH ME
THANK YOU IN ADVANCE TO READ MY STORY
AND PLEASE BE AWAY FROM ICICI BANK AS FAR AS POSSIBLE
IT IS AN UNSAFE BANK
Thanks
Rajesh
Comment by RAJESH THOSARE — June 24, 2008 #
Date:17/06/2008 URL: http://www.thehindu.com/2008/06/17/stories/2008061757620400.htm
——————————————————————————–
Back
New Delhi
ICICI Bank asked to pay compensation to customer
NEW DELHI: A consumer forum has asked ICICI Bank to compensate a customer for withdrawing money from his credit card account and issuing a medical policy without his consent.
“The bank argued that the policy was issued to complainant on telephonic instructions. But it could not file any such record where daily telephonic messages are stored. The forum holds that it had issued the medical policy without consent, authorisation and knowledge of the complainant,” forum president A. K. Jain said.
The forum asked the bank to pay Rs.10,000 as compensation to Delhi resident Sunil Kumar Sinha besides Rs.3,000 as cost of litigation.
The panel, comprising S. C. Jain and M. Siddiqui as members, also directed the bank to credit a sum of Rs.5,204 to Mr. Sinha’s account, noting that the amount was withdrawn without any authorisation from him.
“Without consent”
In his complaint before the forum, Mr. Sinha, who possessed a credit card of ICICI Bank, said that ICICI Lombard General Insurance had issued a medical policy in his and his family members’ names without any consent or authorisation.
He submitted that when he protested against the withdrawal of Rs.9,000 from his account, the company refunded him Rs.7,000 but held back Rs.2,000 as service charge. Mr. Sinha, who also held a salary account with ICICI Bank, further alleged that the company had withdrawn Rs.5,204 from his account without any notice, causing him “great mental and physical harassment”.
The insurance company, however, pleaded that it had issued the medical policy following a telephonic request from Mr. Sinha and denied any deficiency in service, saying that the money was withdrawn in accordance with the terms. - PTI
© Copyright 2000 - 2008 The Hindu
Comment by pushpa — June 17, 2008 #
basically Indian banks services SUCKS big time. Foreign banks are inaccessible (purposefully they aim the creamy layer - minimum Rs.1 lac balance) and RBI is just sleeping tight over all this. our FM is interested in nothing else but retain his Kursi and let the common man suffer.
i personally have had some of these “bad” experiences with these so called Banks but the latest instance is refusal of banks to issue a demand draft of rs.5000/- because you do not have an account with them!!!!! (imagine my servants’ plight who barely earns rs.3000/- pm from doing household work needs to open an account!)
Comment by hdesai — June 13, 2008 #
[…] ICICI Bank – A Bad Experience for many […]
Pingback by The ICICI Bank Relationship — Evolution and Fall « Views and Reviews — June 6, 2008 #
Also read the related stories in TIMES OF INDIA as follows:
Bank fined for credit card rejection
9 Feb 2008, 0427 hrs IST , TNN
NEW DELHI: Faulting the ICICI Bank for denying a credit card to a practising advocate in the Capital on the ground that the profession fell in the ‘negative profile’ the Delhi State Consumer Disputes Redressal Commission, has slapped a fine of Rs 10 lakh on the bank.
The commission in a recent order slammed, what it termed “cavalier conduct and unpardonable negligence” on behalf of the bank and said this merited a “punitive damage of Rs 10 lakh… for not extending financial facility or even credit card on the premise that ‘Designation’ of an advocate has a negative profile.”
The commission awarded the complainant Nivedita Sharma, a compensation of Rs 50,000 for the mental torture she had to face.
According to the complanaint, she was offered a credit card by the customer care executive of the ICICI bank and once she agreed to take the card, she was made to fill an application form and provide adequate papers including income tax returns which made her eligible for the credit facility. However, her application was rejected and returned with a note stating, “Designation — negative profile.”
Pulling up the bank, the commission, in its order hit out at this practice and said that the complainant was asked to apply but when the column regarding her profession caught the eye of the bank official, he “rejected it with one stroke of a pen, “Designation — negative profile” throwing the RBI guidelines and other relevant, rational criterion to the wind without batting an eye-lid and little realizing the irreparable damage it would inflict upon the complainant and the practitioners of legal profession by demeaning it.”
The bank contended that it was not their policy to refuse credit cards to lawyers and denial was case specific.
It maintained that there were conditions which must be fulfilled by the applicant and that the legal fraternity has never been denied any facility. “There is no negative marking at least for lawyers,” the bank said.
The commission however, took into consideration the word, ‘Designation’ used in the note by the bank. “The word ‘designation’ has mainly two components. First, it flows from the profession of a person like advocates, engineers.Other source of ‘designation’ is an office held by a person either in private organization or in the government organization.
No profession except impermissible by law is a negative profile,” the commission said, adding it amounted to ‘corporate authoritarianism.’
Courtesy_
Times of India
Posted by Selvam at 9:48 AM
Comment by pushpa — June 6, 2008 #
I have also very bad experience with ICICI Prudential Life Insurance Co.Ltd. They are International Cheater nof ICICI . You can note down within one or two years they are going to collapse
Comment by Kamlesh Wadhwa — June 6, 2008 #
@ Balachandran…. According to you all those who comment here are fools and you balacharan seems to be the smart one. Go and poke your nose in some place else. ICICI is a fucking lousy bank…. whole world knows hat. You have been lucky.. count your blessings. Or are you a two-bit ICICI bank manager commenting in here… who knows.
Comment by Udayan — June 6, 2008 #
all these comments are utter foolishness………Its is one of the top most bankers in the world providing A class customer services…………I had not any bad experiences with ICICI.Hope no such issues happen.Some mistakes may occur….in all Banks……….
Comment by BALACHANDRAN — June 5, 2008 #
Dear Customer (Sandeep),
Please write to us at headservicequality@icicibank.com with contact details. Please use subject line as ” Comments from Site”.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
Comment by ICICI Bank Service Team — June 2, 2008 #
file a consumer court case against the bank for mental harassment and losses.I can assure you will definitely win as recently in a similar type of case against I SEE iSEE bank consumer court has imposed massive fine on the bank for criminal negligence and mental harassment.
Comment by pushpa — June 2, 2008 #
After repaying the home loan to ICICI, I am being informed by ICICI bank that my property papers were mutilated duiring floods in mumbai. what should I do now? I want to sell this property.
Comment by Sandeep — May 31, 2008 #
Since many here seem to have problems with ICICI, could people share their good experiences with banks here
Which banks are better ?
Comment by Subu — May 25, 2008 #
ICICI direct trading site stops when ur scrip starts falling and starts again after bottom reached or when in profit they dont allow u to sell and allow u to sell only when scrip falls and u go into a loss customer support sucks they just reply we apologize and this wont happen again but the same thing has been going on for last 3 years is it possible IcicI is making money by such methods or any of thier employees as such a site only stops when u start goin into loss cannot happen every week for 3 years Since ICICI Isa big org How Can I seek compensation They have have destroyed my portfolio
Comment by sach — May 25, 2008 #
[…] April 3 2007 - and apparently taken note of).But that’s just one of a looooooooooong list. A thread on Arjun Prabhu’s blog started 2 years ago which still gets customers venting their ire (ICICI seems to be monitoring this […]
Pingback by » ‘Hum hain na..’ yeah right! Youth Curry - Insight on Indian Youth — May 24, 2008 #
Fed up with unwarraned calls from ICICI Call Centre.
I have heard many cases of torture of ICICI muscle man by way of using abusing language or making a innocent customer disturb by making un necceary calls at mobile. I am customer of ICICI bank vide loan account no LBJAL00000729937. I have taken loan in 2004 for custruction of house. Since then i have paid nearly Rs 5.0 Lac as interest and Rs 0.84 lac as principal amount. Thanks to hefty increase of home loan interest rate by ICICI. I have never been a defaulter and have paid all the EMIs in time by keeping a decent track profile. And i have also been paying out standing amount due to increase in EMI from time to time. I have recently made part payment on vide receipt No 6554683, dated : 21.05.08 despite of all this, I hav received a call from ICICI Bank Call Centre from Delhi from phone no +91 11 45571400 at 11.00 hrs at my cell No , the Executive from ICICI has used filthy language, I told him that i have recently made part payment to my outstanding amount and balance payment will be made by 15 june and requested him not to disturb again and again. Then he challenged me that he would continue to disturb me in future also. You might have gone through the cases where due to this kind of threats people have given up their life. Will you kindly take up the case with concerned authorities I don’t know to whom should i raise this matter to led a peaful life ?
Rajesh Jatana
Kapurthala (punjab)
Comment by Rajesh Jatana — May 24, 2008 #
In response to ICICDirect.com…
I have recently opened account with Religare, it provides online terminal (software based) at reasonable cost… similar to what is available with Brokers. And I dont think it can hang up…
And even commission is just .30, lower than ICICDirect.com
Comment by Ankur Raheja — May 13, 2008 #
I am a user of ICICIdirect .com . a day trader . But seems will have to leave this trade courtesy icici . Whenever there is a crash or a sharp move their site goes bust . And oen cant place orders .
I have tried bringing this to the notice of NSE but to no avail no response yet . Lets see if I am lucky to get a hearing .
Comment by Rahul Thadani — May 13, 2008 #
If any one has observed that ICICI harasses ordinary customers in the name of KYC policy, i.e. KNOW YOUR CUSTOMER ! (I have experienced it and even served them with legal notice on Ashok Vihar, Delhi Branch)
But on the other hand… read the news here @ TOI… wherein ICICI Bank hlped Nigerian frauds to open a Bank account with them so that it can be used for cyber crime… http://timesofindia.indiatimes.com/Delhi/3_Nigerians_held_in_Net_fraud_scam/articleshow/2957852.cms
Comment by Ankur Raheja — May 8, 2008 #
Hi,
It seems ICICI online banking is not working today.
I and my friends have tried many times but still we all are not able to use the online banking service.
If we as a customer do not maintain required balance, then the bank is prompt enough to levy charges, now can the bank be charged with a fine as I am not getting the required services.
Thanks
Ajay
Comment by Ajay Godbole — May 5, 2008 #
I have had a very bad experience with ICICI bank home finance. I had made a part payment for my home loan 2 months ago wherein I instructed them to reduce my tenure. Just recently i checked my amortization schedule and it is showing that my EMI has been decreased and tenure increased for no reason. I made a call to the call center. The answer I got was the most unsatisfactory. They said that based upon a survey of customers they have decided that they will reduce the emi and increase the tenure. Also, it is sole discretion of ICICI bank to decide on the EMI amount. I was asked to visit a nearest ICICI home loan branch and talk on this matter.
Well, I evaluated the emi difference and the only thing i could understand was the fact that ICICI bank is simply looting its customers behind the polished looks is poses. By increasing the tenure obviously ICICI bank wants to shell out the interest component for a long time. Moreover, it you plan to increase your emi anytime, you will have to go through a very long route. And on top of that at the end it’s upon the bank to decide whether it should allow you to pay the higher EMI.
Trust me, you will be really overwhelmed with the fast processing and customer friendliness. But think twice before taking any kind of loan from ICICI bank.
For heads up: Please understand ICICI bank is charging the maximum Rate of interest as compared to other banks. It might
show you a very lucrative offer at the beginning, but the rate of interest changes all of a sudden and there is no one to answer.
Folks before taking any loan do your home work on all the intricacies. I am still regretting my lack of knowledge.
Comment by Tamali — April 29, 2008 #
Another sucker service is ICICIDIREC SHARE TRADING SERVICES. Will always fail in times of critical market turn of evens. This is being done with willful and malafide intention so that online customers are kept out of the market before they reap all the fruits and the price will be jacked before we can go for it. It is very particular on the IPO LISTING DAY of many stocks like Mudra, Power grid and Religare. They just do not list the stock atleast for two hours from the time of listing and you can get in for trading only after two hours of market op-ening by which time the price would have rocketed. The elite customers get preference and till they get the mileage they keep the server and trading account with out the new listing entity. Shame on their unprofessional way of working.
Comment by pitquote — April 27, 2008 #
A copy of letter send to by branch manager
Dear Sirs / Madam,
I’m working as an Engineer with a reputed organization in Bangalore. I have my salary account with ICICI bank Koramangala branch for the past 1 year.
On 17/3/2008 after withdrawing money from ATM at Infosys building, Bhanarghatta road, I forgot to take my debit card from ATM.
When I realized I missed my card, I contacted the customer care center and asked them to block my card. They created a request for me (sr63392278). They told they have received my card and will be sending me the same card with in 5 working days. This is where my struggle with ICICI starts. ICICI has started to send me on a wild goose chase.
As this is my salary account I depend on it a lot, after not receiving the card after 5 working days, I called customer care center. They told that the courier has returned and they send my card to the BTM branch, which is near to where I have lost the card. Next day itself I went to the BTM branch and enquired about the same. The lady there told me that the have no idea about where my card is and that they have not yet received it. NO ONE from the courier called me to say they couldn’t locate me or something and the ICICI folks didn’t get back to me. I placed a second request.
I called customer care again and this time a new person asked me to raise a new request to change my address details and to resend it to my base branch. I gave the request (Sr63508439) to resend the card he told me that it will be send to my base branch, Koramangala Branch.
After one week I went to Kormangala branch and enquired about my card. They told they have not received my card and asked me to raise another request. I called the call center again and I get to speak to a totally new person, and start from scrap describing the problem. He told me that he will raise a new service request and asked me its better to go for a new card. If I could go for a new card, why should I have bothered to go to all these branches and waste my time??
Finally on 19/04/2008, I gave a third request (Sr6339169) to send the card to IndiraNagar branch.
On 22/04/2008, I went to IndiraNagar branch and enquired about my card. The guy there told me that they have not yet received my card and that it would have probably gone to my base branch. That makes it a full circle. After I mentioned my whole ordeal to him, he asked me to wait for 2 more days and come back and see the progress.
On 23/04/2008, I got a call from customer care telling that the card has long being received by a person named TK Babu on 23/03/2008(Almost one month back) and requested me to apply for a new card. I have no idea who this TK Babu is. Who authorized ICICI bank to give my debit card to an unknown person? Will ICICI bank take the responsibility if some one misused my card?
I am struggling to get my debit card back for almost one month now. We are kind of forced to use ICICI Bank. And given the first chance, I will move my account out of ICICI bank. I think they are very much interested in offering me a new card.
The call center guys are not ready to give me the dispatch details for the courier services? The bank is not giving me clarity and only harassing me by not letting to operate me my account.
Is ICICI bank a better option to bank with?
Thanking you for all the bad experiences,
Comment by Nidhish — April 23, 2008 #
Dear Customer (Mahesh),
Please write to us at headservicequality@icicibank.com with account details and contact number.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
Comment by ICICI Bank Service Team — April 21, 2008 #
Hi,
I am writing this email as I’ve found the bank not providing appropriate services third time.
First time I have waited 3 hours at Janakpuri B-1 Branch to widthdraw my cash and after waited three long hours I have been told that the cheque can’t be cashed becoz it is over 25000. I was amazed by this answer as there was no such information at the bank. For your information at that time the cash deposit queue was taking at least 1 hour wait time.
Second time I had experience when I got opened an ICICI Direct trading account and when I found that I have been charged hundreds of rupees monthly even I am not using the account since long time, I decided to close my account and went to the ICICI Branch and submitted the application. In the next month again I had a due of around Rs.200/- showing in my account and after 2 days received a letter that my signature were mismatched and I have to goto branch again to verify the signatures. I had no option, so I went to bank again and submitted the application. Can you believe next month I have got charged again same amount and after 2 days time again I got the letter that my signature were mismatched and I have to goto bank again to verify signature. This has turned my head, I asked the person sitting at branch that when they received my account closure application then why they charged the amount again ??? The person sitting there behaved unsupportive and said she can’t help in this regard as every process is happens at the mumbai branch (FYI in the letter there was no helpline phone numbers were mentioned!!!!!). Fortunately this time I didn’t had to pay monthly charges, but the account closure confirmation was not received. I only received a statement next month in which two words were mentioned “account closed”
Now today the third time I went to Panchsheel Park (New Delhi) Branch to deposit cash, there were hardly 3 employees were there. No cash deposit slips/envelopes were there. When I asked the bank employee, he behaved rudely, however I filled the envelope and went to the counter to deposit the envelope. The employee named “Savita Sharma” who came after 15 minutes of waiting at the counter said she can not take the envelop as the “system is not working”. I requested her to at least take the envelope and deposit it whenever the system starts working. She started to ignore listening to me and when I asked her again to take the envelop she has used insulting language and said to take the envelope to another branch.
At this time I felt so bad that I have decided not to do any further banking with ICICI in future. The number of bad experiences are increasing day by day with ICICI and it seems that the bank is overloaded with the work and people are suffering who try to do banking with ICICI Bank.
If any of the senior people are reading this email, I would reqeust to kindly look into the matter so as to save Bank’s reputation.
Regards
Comment by Mahesh — April 19, 2008 #
Dear Mr. Godbole,
We request you to write to us at headservicequality@icicibank.com with account details.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
Comment by ICICI Bank Service Team — April 18, 2008 #
I am ICICI customer from last 4 years, never before this I was asked to pay rs 112 for a yearly account statement.
I had contacted the customer support and asked them if I physically visited ICICI branch and then collect the statement, will it be charged, I got a reply that I would be charged Rs.112
I can understand If I ask them for a courier delivery.
Comment by Ajay Godbole — April 17, 2008 #
Dear Ms. Irani,
We request you to write to us at headservicequality@icicibank.com with account details.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
Comment by ICICI Bank Service Team — April 13, 2008 #
I HAD BEEN TO ICICI BANK BANDRA BRANCH FOR STATEMENT, BUT THEIR PRINTER WAS NOT WORKING, AND THEN THEY SAY THEIR SERVER IS DOWN. I TOLD THEM I HAD CALLED IN THE NIGHT AT 12 TO INQUIRE ABOUT MY BALANCE AND THAT TIME TOO THE SERVER WAS DOWN, AGAIN I CALLED THE NEXT MORNING BUT STILL THE SERVER WAS NOT WORKING AND ATLAST I HAD TO VISIT THE BANK PERSONALLY AND TO MY DESPAIR THAT TIME TOO THE SERVER WAS NOT WORKING.
FOR STATEMENT THEY CHARGE 112 OR 125, BUT WHEN IT COMES TO THEM TROUBLING US, HOW R THEY GOING TO PAY US.
THE EXPERIENCE AT ICICI BANK IS WORSE THAN ANYTHING I CAN THINK OF.
IMAGINE SPENDING EVERY DAY 1 HOUR AT THE BANK JUST SOLVING YR QUERIES.
THE CASHIER AT THE COUNTER GIVES A DIFFERENT BALANCE AND THE QUERY COUNTER GIVES ANOTHER BALANCE.
PASSWORD IS ALSO SENT THROUGH ORDINARY POST. PASSWORD IS SUPPOSED TO BE PERSONAL. WHAT IF IT GETS INTO SOME-ONE’S HAND.
THE GIRL AT THE CALL CENTRE WAS VERY RUDE. LITERALLY SHE TELLS ME TO KEEP THE PHONE DOWN AND DISCONNECT THE LINE. I AM STILL ASKING HER SOMETHING AND SHE INSISTS I KEEP THE PHONE DOWN.
Comment by kashmira irani — April 11, 2008 #
Dear Mr. Mittal,
We request you to write to us at headservicequality@icicibank.com with account details.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
Comment by ICICI Bank Service Team — April 8, 2008 #
As I have already said, use the advanced option to go with
http://core.nic.in and register complaints. When it goes in to hands of judicial people then and then they will walk straight.
Comment by Jwalant Natvarlal Soneji — April 8, 2008 #
ICICI is a shit bank…they never send monthly statement. They charged me some 2000 rs for some vague insurance which i never asked for. They never used to send statement and suddely they woke up and said your pending amount is Rs 6000. I asked i have never used my card how can it be rs 6000. They said an insurance carge was charged and u did not make payment so rest are late payment and interest charges. Now they say that make the payment or u will be black listed among all the banks and u will not get any loan or credit card in future. Just advice me how can i make payment if i have not used card. Please advice me how can i go to consumer court…
Rakesh
Comment by Rakesh Mittal — April 8, 2008 #
Dear Customer(Sarath),
We regret the unfortunate experience. Please write to us at headservicequality@icicibank.com with account details.
Thank you.
Sincerely,
Harshil Mehta
Head Service Quality and Nodal Officer
Comment by ICICI Bank Service Team — April 7, 2008 #
I feel the ICICI Customer Care has many “dont care” professionals who blame it on the system as a technical fault when they know they cannot handle the Customer , they even ask the Customer to call after some time ( 1 hour in my case ) so that this call will be forwarded to the next person .. they have wasted 1 month of my time… i wonder what exactly is a CUSTOMER CARE number for ? .. i feel calls monitored will benefit the customer and weed out these unscrupulous elements…
Comment by Sarath — April 4, 2008 #
Hi,
First thank you Mar. Arjun prabhu for your blog.
I applied for ICICI credit card last year. but it never come to me.
They try to send it to my place but i was not available that time.
I also apliend for ICIC lombard policy along with this.
Now i am geeting bill for CARD payment with late fees.
They they deduct money from card if it not reached to me. and not activated. Or it is preactivated.
Now they send me legal notice from lawyer.
I am very much worried about it. I am not so literate. I don’t know much more about legal steps.
I don’t want to pay 9000 RS. FOKAT ME.
Can you anybody guide me.
I will be very thatfull to you.
Thank you very much.
Comment by Sukhdev Jadhav — March 18, 2008 #
if you want to have some health problem, then u should call customer care of icicibank no. 28307777, the staff there will make u sick mentally by asking u many questions like mother’s name, date of birth, pan no, address, etc and in the end not solve yr query and will disconnect the line, then u have to call again with the same procedure of giving all yr details, this will go on for 2 hours and in the end what u wanted will not be solved.
Comment by kashmira irani — March 2, 2008 #
I had asked them to move my new grid based debit card to andheri (e) branch and they moved it to andheri (w) branch.
I prefer that everyone who has been treated wrongly should go for consumer rights at http://core.nic.in/ and don’t shy to be open about your rights.
Comment by Jwalant Natvarlal Soneji — February 19, 2008 #
Shameless ICICI Bank files false Criminal Case against Mr Anil Mehta, a Delhi Resident…
Mr Anil was shocked to receive a summon from Tis Hazari District Court… wherein he is being sued for bouncing of cheques, when the issue has already been settled with bank withh all the payments being made way back in 2006 anbd even NOC was issued to ICICI Bank… even Hon’ble court has criticized the Bank for harassing the customer… And Bank will be exposed very soon…
Any journalist reading this… get in touch with me for this news for your newspaper… Expose the Bank’s Malpractices !!!
Comment by Ankur Raheja — February 15, 2008 #
This is really a great decision… unfortunately when I applied for ICICI Bank Credit Card and mentioned I am advocate I did not get any response back… And on enquiring, I was told they never recived any form in my name !!!
Comment by Ankur Raheja — February 15, 2008 #
Harish V Nair , Hindustan Times
New Delhi, February 09, 2008
First Published: 00:29 IST(9/2/2008)
Last Updated: 00:31 IST(9/2/2008)
Banks can’t deny loans on basis of jobThe TOP consumer court in Delhi on Friday slammed banks for denying services like loans and credit cards to people of select professions, like lawyers and journalists.
The Delhi State Consumer Disputes Redressal Commission gave the order in a case of a lawyer who had complained that a bank had rejected her application for a credit card because of her profession. It imposed a fine of Rs 10 lakh on ICICI Bank for “defaming and demeaning the legal profession” by rejecting Nivedita Sharma’s application, citing she had a “negative profile”.
The court said lawyers and journalists are often denied loan facilities by banks. “The apparent reason is that lawyers and journalists do not take illegal or arbitrary acts of banks lying down and challenge them in courts. Banks know they cannot play games with them,” a bench headed by Justice JD Kapoor said.
There are more than 45,000 lawyers and 5,000 journalists in Delhi.
“Such a policy reflects the mindset of banks as private officials, peons, clerks and even vegetable vendors are extended loans but not advocates or journalists with sound financial standing,” the court said. “It is an act of corporate authoritarianism.”
The court said such discrimination should be stopped at once. The only criteria should be fulfillment of RBI guidelines and financial standing and creditworthiness of a person, it said.
It rejected ICICI’s claim that it had the discretion to choose customers.
An ICICI spokesperson said they would appeal against the order. The bank admitted that the lawyer’s documents were returned with a note, “negative profile”, but it was not an “attempt to undermine her position”.
http://www.hindustantimes.com/StoryPage/Print.aspx?Id=868907b0-f60c-4738-9c4d-4964ec7f7aba
© Copyright 2007 Hindustan Times
Comment by pushpa — February 9, 2008 #
Hi,
My brother in law was telling me about an ICICI account that pays 36% return if you leave the money in it for 5 years. Apparently you deposit Rs 2 lakh per year for 5 years, nothing in the 6th year and by the 7th year you can double your money and take it out in one lump sum or withdraw 2 lakh per year for the rest of your life. Has anyone come across anything like this or know anything about it?
Comment by Sukhy — February 8, 2008 #
Thank you ankur and congratulations to sharmaji.
I fully agree with ashwin.Nationalized banks may take some time to serve you bcoz they have to follow RBI guidelines and they do not steal money from customes account which ICICI BANK REGULARLY DOES>Infact ICICI BANK HAS SYSTEMS IN PLACE TO STEL MONEY FROM CUSTOMERS ACCOUNT IF THEY ARE NOT CAREFUL.Icici bank also flouts with impunity and shamelessly all the guidelines of RBI.
Comment by pushpa — February 3, 2008 #
DECIDED CONSIUMER CASE:
FInally, ICICI Bank has lost out in a Delhi District Consumer Forum in a Car Loan matter… as Bank tried to cheat the customer ,Mr Sushil Kumar Sharma, by charging 2 extra installlments of around Rs 4,500 each, which are liable to be paid back with interest from Feb 2002 and a compensation of Rs 10,000 + Litigation Cost Rs 2,000… i.e. total amolunt of Rs 27,000 - 28,000 (approx)
If you have ICICI Loan in any form… please go through the papers again… !!!
Comment by Ankur Raheja — February 3, 2008 #
I work at Corporation Bank, a nationalized bank. I have been reading such articles about ICICI Bank for a very long time. I ve seen that they charge exorbitant amounts for non maintainance of minimum balance, for using atm for more than a certain number of times in a month, for cash withdrawal, and for other equally strange reasons. For EG; ive heard that they charge about Rs.750/- as minimum balance charges. Our bank charges about Rs. 23/- for a quarter for not maintaining an average minimum bal of Rs.500/- I imagine that they dont need to give service. They get enormous profits just out of having accounts with them( so they can withdraw the amounts at their leisure under the guise of various charges - to be shown as fantastic profits later on in the balance sheets) This is a letter to all those out there. Switch to Nationalized banks. I personally work in Corporation Bank. Like all other banks, we have staff shortage & people do have to wait in queus some time. But the thing is the nationalized bank is not allowed to make any difference in treatment to a rich man or a poor one. So, in some main centres, our bank has opened a few Branches specifically for top end customers. To cater to the need of the top cream. This is not an ad to say switch to my Bank. Its better or something like that. The thing is ive been working with them for about 8 years now. Ive personally seen the staff trying genuinely to help the customers out ( I could be mistaken. This has been my personal experience. ) My advice: Try out the nationalized banks for a change. YOu may be pleasantly surprised.
Comment by ashwin — February 2, 2008 #
I have another interesting experience with ICICI. This time, this experience had a blend of the following attitude of ICICI:
1) Irregular and irresponsible record keeping. They lost the instructions given by the customer.
2) In order to hide their folly of losing the instruction, they were trying to move every stone and go any extent tormenting the customer.
We should really think whether to continue having relationships with such mismatched bank with low profile staff. Over to the narration of the full incident:
http://viewsreviews.wordpress.com/2008/02/02/to-close-a-bank-account-it-takes-15-months-that-is-icici/
Comment by Deepak Kumar Vasudevan — February 2, 2008 #
I gave my documents on 12/12/2007 for open a saving account in Pune. but till now 22/01/2007 my account is not open.
I contact so many times in call centre and also complain their 5 complain process but then also they not solve my problem.
They said to me that my cheque(Account opening) was out of state. But my cheque debit from my account on 8/01/2008 so it means my bank not have that money and icici bank also not have that money because till now my account not open.
I also deposit 6000 Rs. by cash and that money also I am not able to withdrawal that money also.
I said to them that I am not interested to open my account with ICICI Bank so plese give my 6000 RS. back. then they said sir your account is not open yet. sowe can not do that thios also.
So it’s advice to each every body that not open their any account with ICICI Bank.
“Hum hai na” totally froud punch line.
Thank You.
Comment by Madhur Sharma — January 22, 2008 #
Parag,
file a consumer court case against the bank
Comment by pushpa — January 20, 2008 #
R/Sir,
“EK VICHAR” hamare desh KI KISMAT BADAL SAKTA HAI” So, I request to kindly read it.
KINDLY GIVE YOUR CONTRIBUTION TO STOP POVERTY
OF OUR COUNTRY
In today’s busy life a voice is coming from everywhere ie ‘THRIFTNESS’.
I am a man of having a habit of saving small amount of money in small Saving Schemes and due to this my name is entered in Limca Book Of Records in the year of 1997 & 2000. Because of my this habit I have earned few profit & now it is my desire that some other people of society could also be profited.
If in our country only 1% of the population on their respective birthday’s Could open one Recurring deposit account with an amount of Rs 50/-in Their nearest post offices for the duration of 60 Months. They should open an another account on their next coming birthday .After the completion of 60 Months they will get a MATURITY VALUE on the 61th month.
On the other hand every month government will get a profit of Rs 50 crore For the ECONOMIC DEVOLOPEMENTAL ACTIVITIES in our country
I have done this experiment on myself by saving money in small saving Schemes.I want to draw your kind attention of my new IDEA, and if you want to make our country economically powerful then please give this information to other people for economic social welfare, and belive me this type of regular saving practice may utilize to PREVENT POVERTY of our country.
So I request to you kindly do needful in this way and if you require any clarification kindly mail me.
Thanks & regards
Your’sincerally
P.K.Jain
(pennywise)
Mobile No. +919993025698
Comment by P.K.Jain — January 12, 2008 #
ICICI Bank / Shivakumar Tadikonda / Tarun Duggal (all from service quality ‘destruction’ dept)
Can you please update me on what is happening to my complaints related to my home loan?
You do not respond to emails, you do not accept complaints at your branch office, and call security personnel to chase customers out of office who come to drop complaint letters.
You even refused to honor Banking Ombudsman’s orders which were passed in my favor after over 18 months of investigation.
You had already destroyed peace of my family.
Now you have even started tampering with my EMI post-dated cheques! What else do you want to do next? What do you want me to do?
- Parag
Parag Palsapure
Navi Mumbai
Comment by Parag Palsapure — January 9, 2008 #