ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life,Useful Stuff
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Hi Biswajit,
We are sorry to know how you feel about ICICI Bank. Email us at care@icicibank.com with your contact details and we’ll get in touch with you in order to address your concerns. Kindly refer “501920” in the subject line.
Regards,
ICICI Bank Customer Service Team
Comment by ICICI Bank Care — June 28, 2010 #
Dear Rajiv,
We regret the inconvenience caused. We’ll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team
Comment by ICICI Bank Care — June 28, 2010 #
I too am a victim of ICICI and its services, facing a terrible experience with ICICI currently. This ICICI account was the salary account for my first job so there was no question of choosing a bank. I suffered due to their bad services and was hoping to get another bank account as salary account in my second job. But unfortunately even in the second job I got ICICI as the salary account. This time my problem is that my internet banking password got locked and am struggling from past 2 weeks to get it. Calling their customer care on a daily basis, talking to their phone banking officers numerous times and describing the same problem again and again. One of the worst customer care services I can definitely say. Even after entering my details correctly again and again on their IVR, the reply is “invalid inputs”. I don’t know what they want. I am fully frustrated with their service and have already lost all hopes of getting my password back. All my monthly bill payments are suffering because of this. I don’t have any other internet banking account for a backup.
And moreover, this is not the first time I am facing trouble with this bank. Perhaps, things go okay with ICICI until everything is working smooth and fine. Once there is some problem and you need to call their customer care, you can never be sure of getting your problem resolved. And in the process of trying to get it resolved, you end up getting so much irritated and frustrated, which is not at all worth the solution (in case you get one). My advice to all – A big NO to ICICI and their services. God save us.
Comment by Rangoli — June 30, 2010 #