ICICI Bank – A bad experience for many
April 27th, 2005 at 10:16pm
I had only verbally heard about the bad experiences people are having with ICICI Bank, but this just proves it!
Came across this page (do read it! – opens in a new window) via madman’s page.
I have a account with ICICI bank because its our salary account, and we are kind of forced to use ICICI Bank. And since we have a salary account, we get a decent service. But yes, the credit card department, and the call centre sucks big time. That’s my personal experience.
They put you on hold for 5 to 10 mins. (just imagine listening to the same junk music/tone/adverts continuously), and then there is no guarantee that you will get to speak to someone or your problem would be solved. Infact, today I was put on hold for around 7 mins, and after that the call as abruptly disconnected!. Next time I call the call center, I get to speak to a totally new person, and start from scrap describing the problem. The people at the call center just promise to do things, and nothing actually happens. If it happens, then you are really your luck.
Hope K V Kamath reads this!.
My advice to all – Avoid ICICI as far as possible. Many people predict that the bank would collapse in a few years from now. Have a account with any nationalized bank.
Personally, I have an account with SBI and keep a minimum amount in ICICI.
Tags: bad service, bank, bank accounts, complaints, Credit cards, customer care, customer service, customers, escalation, ethics, goondas, icici, icici bank, icicibank, india, popular, private, problems, rowdy, service, unethical
Entry Filed under: Life, Useful Stuff
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Hi All,
I don’t know if this is correct place, however I would still post my issue since ‘ICICI’ plays
a role.
I applied for a Car (Chevrolet) Loan via ICICI. The loan amount was a mere 3.2L. I submitted
over 100 xerox copies of documents, my past 2.5 years of employment papers, this n that.
Where am I stuck? The person from ICICI (or the agency ICICI hires) went to the WRONG address
for my verification. Now, I’m single and I stay alone. Where I live, it has been over 2.5 years
and everyone knows me in the building for obvious reasons. The verification guy went to the
wrong address and marked my FI as negative. I re-requested it and this time he entered the
wrong address again! I assisted him in going to the correct address, and again he marked me as
negative! I verified from every neighbor in my building, all of them were away to work. And the
comments that this guy put in his notes everytime was
“The guy has left the building 2 days ago”
Now,
1) When first time, he entered the wrong place, how could he write “I left 2 days ago”? (even
if I did leave)!!
2) Howcome he wrote the same damn comment AGAIN when he entered the same address
My question to ICICI persons:
1) Are these persons your own? These so called uneducated and absolutely lunatic people
2) If not, then they are from some agency that you hire. What is your criteria for making a
contract with an agency for the verification process? Or do you have none at all?
3) On what basis, are these persons given information for verification?
or is this just some “layman’s work” or some “jugaad” thing keeping which in mind does ICICI
hire/employ agency/persons for the verification process?
I have taken a leave today, in spite of urgent work, sitting back home like a stupid person,
and finding EVERY SITE on which I can tell people, what ICICI does!
No matter what comes to this country, the service is as bad as a road-side dhaba. And its
painful to see, ICICI BANK is no damn different!
Thanks ICICI, these are the reasons why people from outside laugh at India and its services.
Forget them, I am laughing myself to be a part of the country where a bank like ICICI truly
harasses people and kills their time n money for nothing at all!
ICICI ….. YOU ROCK LIKE SHIT!
Comment by Mridul — March 10, 2010 #